Turned up in Altrincham for my massage booked and paid for a month ago to find the doors locked. No note on the door. Not answering emails or the phone. Very disappointing. They have my telephone num... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Customer service from Chantelle was outstanding. She was super friendly and understandable and gave me a selection of options. Thank you also for your patience with me.
Stevenga is a fantastic therapist she really takes client care to the next level offering little touches to make you more comfortable like the addition of towel when you are laying on your front for a... Mehr ansehen
Unternehmen hat geantwortet
The environment was very clean and calm. The staff were very polite, friendly and welcoming. The therapist (Keisha) was highly skilled, knowledgeable and professional. She was consistent throughout t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to The Massage Company The Massage Company provides high-quality, professional treatments designed to support your health, wellbeing and relaxation. Our experienced therapists offer a range of massage treatments, including Deep Tissue, Sports, Classic Swedish and Maternity Massage, tailored to your individual needs. It’s why we’ve re-thought the way people should consume massage. That's why we offer a variety of massage types, together with optional treatment upgrades. We provide massage in fantastic facilities and highly convenient locations that fit in best with your needs. We also offer Physiotherapy, Assisted Stretch Therapy and Facials, providing a complete approach to looking after your body and wellbeing. Whether you’re looking to relieve muscle tension, support recovery, improve mobility, relax or simply take some time for yourself, our friendly team is here to help. We’re open seven days a week, and until 9pm weekdays and our team of professional massage therapists, delivering consistently high-quality massage, look forward to welcoming you to our centres soon!
Kontaktinformationen
7 Pembroke Broadway, GU15 3XD, Camberley, Vereinigtes Königreich
- 01276 819588
- camberley@massagecompany.co.uk
- massagecompany.co.uk
4,0
Gut
162 Bewertungen
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Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Great massage but pushy sales techniques
Great massage & experience overall, I would have given 5 stars but losing 2 stars due to quite aggressive & pushy sales techniques.
I’ve seen several reviews since 2024 so it seems to be quite recurrent…
They convince you to go on a monthly membership even though you didn’t ask for it and they tell you if you change your mind it’s fine you can just cancel no hassle etc.
I’ve then replied to the email saying please cancel, they then emailed me back trying to convince me to stay and « if you don’t reply « confirm cancel » to this email we won’t cancel and you’ll be charged etc. »
I’ve of course replied « confirm cancel » earlier today but from what I can read from other comments it seems that a bit of back & forth is required to ensure that you won’t get charged as your credit card details are on file…
It really is a shame as I enjoyed this experience and I would have considered going maybe once every 2-3 months but after this pushy behaviour I will probably not return.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning Steve, Thank you for your review. We are sorry to hear about your experience with us. We are going to request some information from you. If you could please tell us the centre your visit, name and email address that would be great. Thank you.
Excellent a full body massage
I had Alyssa for a full body massage. It was wonderful experience which I fully enjoyed.
Highly recommend, very professional.
Fantastic welcome lady at front desk.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Alyssa and the desk team provided you with an excellent service is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Healing Hands
Immy on the front desk coupled with my excellent therapist Mayo highly recommended
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Hello Nigel! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Immy and Mayo provided you with an excellent service is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Camberley Massage Company
The staff at the MC in Camberley are always so welcoming & the therapists are lovely and very professional. I use Cait regularly & she always remembers the hard spots & knows areas that need more work before even I do. Overall a very relaxing and healthy experience.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Cait provided you with an excellent massage is wonderful to hear. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
No more pain after years of suffering
After having a motorcycle crash and being in pain for some years and moving to Camberley, I decided to try The Massage Company, see if maybe they can do something about my pain. Here I found Grace, who is the only one that managed to get me to feel more normal again and not suffer from my back injury every day anymore. I could not recommend her enough, she has been absolutely amazing and professional every time. I became a regular instantly and I can finally redo things I enjoyed pain free because of her.
If I could give more than 5 stars for her, I would without hesitating
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company Camberley. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Grace provided you with an excellent massage is wonderful to hear and that she has been able to help you with your pain levels. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great results from Sam A at MC
I cannot rate Sam A at the massage company highly enough! I was getting pain behind my left kneecap every time I ran and was resigned to having to pay for an MRI and to see a specialist, but Sam has sorted it out. He is a great massage therapist
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Sam provided you with an excellent massage is wonderful to hear and that he has been able to help your pain in your kneecap. Many thanks for your review, thank you for trusting us, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Had a fantastic massage with chiara got…
Had a fantastic massage with chiara got rid of all the tension and stresses
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us and that you noticed a reduction in tension! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great customer service
Great customer service. Very detailed medical taken. Massages exceptional. Would I recommend? 100% yes.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
I booked an introductory massage for…
I booked an introductory massage for £59 to include hot stone massage £12. I specifically asked for focus to be on my hamstrings after knee surgery. This wasn’t done. The massage was ok but didn’t address the issue I went for . Therapist was professional in his attitude. The massage wasn’t bad but wasn’t what I had asked for . When I mentioned the hot stones he said he hadn’t checked properly . The receptionist said I could add it in next time where the cost goes up to £120 for a 50 minute massage . She then tried to sell me a subscription . I won’t be returning . I have asked them to remove their reply as it’s not true but no response .
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Hi Kaz, Thank you for your review.
Thank you for your feedback. We do always double-check how your massage session was afterwards to make sure it was a good experience. We were happy to hear you said you had a good session. On this one occasion, the therapist did make an error in not seeing you had selected Hot Stones for your treatment. We apologise for this error, and we did offer for you to try it for free for your next appointment, as you said you were thinking of returning. We were happy to explain the Membership/Non-Membership prices as you did mention that you were thinking of coming again.
We thank you for your feedback, and we will continue to improve our services where necessary.
Excellent Massage from Tahoora …
Excellent Massage from Tahoora who used hot stones.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your hot stone massage with us. We are super proud of our team so to ear that Tahoora went above and beyond is great to hear! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Very professional, very polite , good at there job
Very polite, professional, asked where the pain is and remove any tension , grace was very good and helped me with my lower back and shoulders.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us. We are super proud of our team so to ear that Grace went above and beyond is great to hear! Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Great therapists
They have some very good Therapists. My Therapist was Sam and did a Deep tissue massage, and I strongly recommend him. He took time to understand my needs and offered a great service. He is highly trained therapist with great knowledge of sports massage.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Afternoon! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your Deep Tissue massage with us! We are super proud of our team, so to hear that Sam provided you with an excellent massage is wonderful to hear and that she has been able to help you with tension. Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Lovely people and really excellent…
Lovely people and really excellent treatment. Highly recommend.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us. Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Maria is the best masseuse ever
Maria is the best masseuse ever. I have regular massage with her and she has made such a difference to my overall tension in a short space of time. Maria is also very knowledgeable and I trust her implicitly. She is also a very lovely lady!
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Maria provided you with an excellent massage is wonderful to hear and that she has been able to help you with tension. Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Rutui was absolutely amazing and…
Rutui was absolutely amazing and professional. Very polite,respectful and skilled. Felt much better after first massage. Will go again.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us! We are super proud of our team, so to hear that Rutui provided you with an excellent massage is wonderful to hear. Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Had a voucher as a present which I used…
Had a voucher as a present which I used today at Mere Green branch, staff at front desk were lovely & Nikhita who did my massage was absolutely superb.. from the banter to the massage ... 5* !!!!
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning! Thank you for your 5* Review of Sutton Coldfield. We are delighted to hear that you enjoyed your massage (and the banter!) We are super proud of our team, so to hear that Nikhita provided you with an excellent massage is wonderful to hear. Many thanks for your review, and we look forward to welcoming you back again soon. Enjoy the rest of your day.
Had a massage here and first and…
Had a massage here and first and foremost it was great (the only reason my review is not 1 star). The issue was after the massage the person at the reception gave a heavy sales pitch to get me to take a subscription, which I did not want. He asked me they needed a card on their system as it was company policy. I thought fine, only to receive an email after I had left telling me I had signed up for a subscription with my card! Luckily I was still in the area and went back to confront the receptionist on this as it was clearly fraudulent and dishonest! I got the subscription cancelled but have noticed other reviews calling out the same tactics. Be aware.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Hi S K,
Thank you for the feedback, and I’m sorry for the frustration caused after your visit.
Firstly, I am super glad you enjoyed the massage. You had a fantastic therapist, and she has helped dozens of people with their aches and tensions.
On the membership sign up, I need to be clear: we should never take payment for a membership unless a customer has clearly and explicitly agreed to it. If that wasn’t made crystal clear at the time, that’s on us — and it’s not acceptable.
We’ve addressed this internally and reinforced our training and sign-up process to ensure it shouldn't happen again.
I’d really like to speak with you directly about your experience and put this right as much as I can. Please contact the centre and ask for Kav!
Just what i needed 😌
Was recommended this place by my sister who goes to a different location. I very rarely get massages as someone who is also in the industry, I'm very particular with massage and want to ensure I get my money's worth with a GOOD treatment. My therapist, Mahendra, was very skilled and knowledgeable, and kept checking my comfort throughout. I honestly felt like a weight had been lifted off me, with all the tension released. I immediately signed up for the membership, which is excellent value.
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Morning,
Thank you for your 5* Review of The Massage Company. We are delighted to hear that you had an excellent massage with us and noticed a difference after your massage. We are super proud of our team, so it's great to hear that Mahendra provided you with excellent service.
Thank you for taking the time to write us a 5* review, and we hope you enjoy the rest of your day. We look forward to welcoming you back again soon. Thank you.
Terrible booking system, good massages
The massages themselves are great - if a bit expensive - but don't trust the online booking. Twice now I have booked online only to be called up and told the staff member isn't coming into work. Booking on the website is fairly pointless given the appointments don't exist. Would recommend trying nearby independent providers instead.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Hi Ellie, Thank you for your review. We are sorry to hear about the cancellation of appointments. We are sending you a request information so we can get to the bottom of this for you! If you could let us know the centre and other details stated in the information request, we can respond with an official statement shortly.
Went for a sports massage
Went for a sports massage as I felt quite run down from my weekly football and gym sessions. Ja’dan was very knowledgeable with his work, professional and provided a quality session. Definitely recommend to others who are quite active and need a sports massage to loosen up the muscles.
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Massage Company
Good Afternoon,
Thank you for your 5* Review of The Massage Company. We are delighted to hear that you had an excellent sports massage with us and noticed a difference after your massage. We are super proud of our team, so it's great to hear that Ja'dan provided you with excellent service. Thank you for taking the time to write us a 5* review, and we hope you enjoy the rest of your day. We look forward to welcoming you back again soon. Thank you.
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