Marston's Bewertungen 

Food has gone downhill at The Bluebell Malvern, Marstons seems to not care and is strangling local pubs with poor quality food. They are unable to provide a salad because Marstons force them to just give lettuce - they now call it a “green salad” when in fact it’s just lettuce. I ordered Hunters Chicken with chips and a “green” salad having ordered this many times before. The chicken was dry with al or zero bbq sauce and a few lettuce leaves for £15.99 - they did refund me but said marstons wouldn’t allow them to serve a salad. Pathetic really. When local pubs are struggling Marstons is killing them - Greene King are so much better for the same price. Very sad.

Starling cloud Aberystwyth Shocking food and portion size. Complete marston's lunch rip off. Hang your heads in shame. Don't you ever look at your terrible reviews and get your act together.

Have visited here a few times, good food but this day stood out. The service from Ethan was outstanding! So professional, friendly, attentive and helpful. Nothing was too much trouble. He made our visit-Thank you!

I work for Marston’s and the worst experience I’ve ever had staff are rude and all three chicken burgers were served with wrong gravy and when I said about it got told it’s the wright gravy in on the green sort it out

The blue jay derby . I have never ever written a review about a meal before but I feel I have to . I cannot find fault with the service at this particular venue but the vegetarian food is absolutely dire . The bang bang cauliflower was only fit for the bin .it was like eating grit and the amount you got was tiny . The halloumi and pepper baguette cost £8.99 and was a small piece of bread with literally four small pieces of halloumi with a sliver of pepper next to it with a cocktail stick pierced through I think this was an attempt ti make it look presentable !!!!! Absolutely dire food and for the price was far too high for what you actually got . Even if had been edible it was far too overpriced !

Love the winding wheel cannock its been mine and my husband local for years
Gemma craig bar staff are fabulous so helpful and polite
Had my husband 60 th party there it was a fantastic night and wonderful buffet
Food is amazing for the price and mac is in the darts team which he runs and loves every minute of it
Great pub with a great atmosphere and great food and drink choice
Keep up the good work xxx
Shaz &mac xx

The Vine Stafford!
Booked here for a pre Theatre show meal.
Staff where very obliging and friendly.
However the food left a lot to be desired small portions poor choice menu and high prices.
In this current climate and with the amount of pubs closing because of the reputedly high cost of food and utilities !
This pub chain needs a massive injection of better quality food and menu choice.
This experience of eating in this pub has certainly encouraged me to save my hard earned cash and eat in at home in future.
The alternative is to find an independent pub and not a chain as you get value for money and at not much extra cost.

The Ship inn, Tresaith, Cardigan, SA43 2JL Dates 27th – 29th Feb 2024. We rarely provide any reviews or feedback, but after our stay we felt it necessary to let you know that we were not happy with our stay of 2 Nights.
On arrival there was limited parking and one night we had to park on the road that had signs saying NO parking. The staff said that was fine as it was out of season! Not sure they would pay any parking fine I might of received though!
The first night we went down to dinner early at 16.45 to take advantage of the special offer. If ordered before 5pm the Lunch & Early evening set menu was 2 courses for £14.50, however the waiter advised this was not on offer OUT OF SEASON! So why is it still on the Menu Marstons???
THE ROOM – the shower leaked and needed a towel to be used on the floor by the hand basin. We reported this and was told we would have extra towels for the wet floor, but none arrived. Also, the en-suite room & ceiling looked dirty with mildew on the ceiling and dirt around the base of the shower screen (we have photos if needed). BREAKFAST –Sarah was brilliant at breakfast and as soon as she knew we wanted oat milk she provided some herself the next day for us. However, she apologised as we asked for fruit for breakfast and we were told ‘this is no longer available’ despite it being shown on the menu! Again Marstons???
Sarah could not have been more helpful and is an asset to Ship Inn. We had more issues with our evening meal on the 2nd night.
We booked a table for 4 as we were meeting family who live locally for a meal at the Ship. We ordered the Sea Bass x 3 times and a cod and chips. 10 minutes later the waiter appeared to say there was only x 2 Sea Bass, so one of us opted to have the cod and chips. Another 10 minutes later the waiter came to tell us that there was in fact 'only x 1 cod available this evening'. Quite why this took a further 10 mins for the kitchen to tell the waiting Staff??? So, at this point we ordered a Steak. Training need Marstons? Should not all waiting Staff be informed by the kitchen what is and isn't available at the start of a sitting knowing how stocks vary due to sales???
The food that came out was average as opposed to some other reviews here. I don't expect 'Fine dine cuisine' at a Pub, but a reasonable standard should be maintained in and out of the main seasons.
The final straw was we ordered some more drinks at about 9.40pm only to be told that 'Last Orders' had been called! I don't know about called, as more whispered! We at this point were the only people in the bar so its not as if we didn't hear over a busy crowd. It was very evident that the Staff wanted to lock up and have an early night. I asked if the drinks could be charged to my room and I would settle in the morning at checkout. The lad advised that the tills had been cashed up and the 'pump taps' all removed so no more drink could be served. Again Marstons, a training need. I'm sure you would like customers to spend in your premises, not have a premise which is managed by a 'SALES PREVENTION OFFICE'!
I have contacted Marstons directly via their website. Suffice to say almost x 3 weeks later - NO reply from them!
Due to poor Stock control DON'T EXPECT to necessarily get the food you fancy from the menu (Breakfast or Dinner) or A DRINK after 9.30pm, Resident or not!

Loved this pub for 8 years and was completely loyal as was my husband and all our friends. Up to 15 of us at a time every weekend. Spending an absolute fortune. We all know the prices are sky high but that didn't matter though because we loved the place. 3 days after the landlord leaves for pastures new, the place goes to complete shambles. Completely hits rock bottom. The one member of staff is so god damn rude, making other members of staff cry and ignoring customers. We have all been barred from this pub all because she doesn't like us and the one night we took a picture of ourselves in another pub and posted it on their FB page. This post was not harmful, hateful, discriminatory, defamatory or obscene. It was harmless fun, stating we weren't missing the place after being in there pretty much every weekend for the past 8 years!!! Everyone in the picture is barred!! Completely shocking and I believe Marston's hierarchy needs to go and sort the place out. There are some lovely girls who work in there and they should be rewarded because they are terrific. It's a shame this has happened to a great pub. Bring back the old managers!!!! They were magic!!!

Speak to them, and explain your circumstances and you'll be fine. Reasonable payment plan set up, and case is now closed.

Started well with main courses ordered and advised of 40 min delay which was fine. Food arrived after 24 mins and was good. Then went to order sweets and advised they were no longer taking food orders - not even for sweets or fo people half way though a pre-booked meal. Blaimed on a sudden staff illness and need to shut the kitchen- although that was untru as other food kept coming out. Basically short staffed despite most of the tables in pub having been prebooked. We left dissatisfied and went elsewhere for our puddings……safe yourself time and go somewhere else for your whole meal!

Food is delicious, staff at Scarborough Tunny Catch are superbly professional and extremely friendly. Highly recommended a mid-week lunch

Walking past the Railway Inn in Swadlincote this evening and got assaulted by customers of the pub. We had previously just left another Martons pub the Foresters who have 2 security guards to ensure customer safety. Whilst walking past the Railway Inn we were assaulted by customers who found it funny to beat up passing pedestrians. When we tried to request help from the landlady we were told to get the F out. Charming public relations. This place has become a dive that has evidently become a private club for riff raff to frequent.

I worked for Marstons last year and was treated so poorly. I was shocked at the state of the kitchen and the amount of microwaves in there. 8 in total, everything is defrosted and cooked in microwave. Team were lovely, the company were awful. You’re a number and they want the money. It’s a shame as the pubs they own near me are ideal for a family meal. But definitely not ideal for anyone and would never recommend

No draft beer. Limited lager. Most of the menu unavailable. No even any chips or burger buns!
Food cold. Pub cold.

They advertise children can eat for a £1 with full paying adults. We went for a family birthday and were told despite it being half term when the offer was available and on the website and on a billboard outside of their pub the White Post in Nottinghamshire that they wouldn’t honour it. Entrapment and very dodgy

Recently visited The Star at Sidcup Place and was presently surprised. Tucked at the side of The Green it has a lovely warm feeling and the food was lovely - the menu was substantial as well as the portions. So good in fact went back and sampled the Sunday Roast!! HANDSOM although very busy the service and staff was quick and extremely friendly. When entering asked if any of our group had any food allergies.

Just been to the Ebdon Arms in Wick st Lawrence… wsm with the family I must say it was absolutely spot on… fully recommend the fish and chips best fish and chips I’ve had in a long time….. full credit to the Chef…..we will be back x

Horrendous is a slight way to describe the treatment I and other colleagues endured at the THREE LIGHTS in Fleetwood.

For starters, I did not get paid. Nic would ask me consistently to go to the shop for kitchen supplies before work- which would take an extra 10-15 minutes before work. Overtime this adds up and she did not pay me for this time!! I have text proof of being asked to go to Asda.

Ontop of this, I was offered supervisor role and within the first 10 days Nic left me on my own to close the entire pub by myself! I was still front of house staff, getting paid £3 less an hour than the supervisor wage, and I didn’t have any keys/ codes to close the tills or lock the doors. Other managers and head chef from the Bellflower pub were there to witness Nic going for a NAP! Upstairs whilst I sat by myself for hours.

The supervisor course was booked on my day off- despite it being a 12/13 hour day getting to & from Wolverhampton. And I was also not told that being a Supervisor would tie me to Marstons for a year. I was going to University which Nic knew about, but she doesn’t care enough about her staff to bother telling me this information.

Nic expected me to do supervisory duties, such as close down tills and take on an authoritarian role during busy Sundays such as deal with complaints, refunds and allocate breaks for staff members. I did all of this on £7.77 an hour, which is not a supervisor wage!

Onto Nic’s treatment of other staff members. A young girl had found out devastating news about her Grandma mid-shift and was understandably upset. Nic marched over to me and said ‘Where is Smiley?’ (A derogatory nickname because my colleague was upset,) and when I explained what had happened Nic said ‘That doesn’t matter she is at work.’
Marstons, please enlighten me how working is more importance than a sudden grievance? Why would anyone want to work for someone who goes around saying such horrible things about their staff!

Furthermore, the state that Nic allows the kitchen to get into is diabolical. A dirty tissue was being cooked in a pan with other food, and was left there for at least a week! Plates under the pass are mouldy and full of food- One plate full of tomato sauce was there for a month before I left. Even after other pub managers have demoted their time to help Nic, she lets the kitchen get disgusting all over again because she has a serious lack of respect.
When food-running I saw that chopping boards and allergy requirements were not up to standard. Surfaces were not wiped down, cooked meat is being cut on red, raw meat, boards.

The rat problem in the back yard is disgusting, and they keep the kitchen doors open (which open up to the back yard,) as well as trapping rats under KITCHEN TRAYS! Leaving them there for days.

And within the entire 8 months of working there I requested 3 days off- Nic didn’t even inform me to say she denied it, instead told other members of staff.

The Three Lights is possibly the worst showcase of management in Lancashire. 10 front of house members and 7 chefs have left within the course of 7/8 months.

Do not ever work for this pub.
I must mention the managers & head chef at the Bellflower are much more respectable and friendly, they do not deserve to be tarnished with the same brush.

Bell and Bottle. Newton with Scales. Despite a shortage of staff (which is all too common nowadays) the team 23/9/23 were really top class and dealt with our group in a timely and friendly manner so I am compelled to write this!