I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Mehr ansehen
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Das sagen Bewerter
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Mehr ansehen
Unternehmen hat geantwortet
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Mehr ansehen
Unternehmen hat geantwortet
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Ausrüstung für die Lebensmittelverarbeitung
- Fachgeschäft für Haushaltsgeräte
- Kochschule
- Elektronikunternehmen
- Lieferant von Lebensmittelmaschinen
Vom Unternehmen geschrieben
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Kontaktinformationen
19 Bridge St, GU7 1HY, Godalming, Vereinigtes Königreich
- support@magimixuk.zendesk.com
- magimix.co.uk
4,0
Gut
203 Bewertungen
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Hat 90 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Jenny was brilliant
Jenny was brilliant, sent juicer back and received back working in 2 days, very happt
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your positive feedback!
We're thrilled that our Customer Service department could assist you so promptly, and we're delighted to hear your juicer was returned back to you in working order within just 2 days.
If you ever need further assistance, feel free to reach out.
Good customer service and rapid repair.
Jenny dealt with my blender problem quickly and efficiently. She also answered my questions helpfully when I was initially choosing which products to buy.
My repair was done very quickly and my blender is now back in situ.
I have no complaints at all.
15. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your kind review!
Our team takes great pride in delivering rapid and reliable repair services, and we're thrilled that your blender was swiftly restored to its rightful place in your kitchen. Your satisfaction is our ultimate goal, and we're grateful for your trust in us to handle the repair promptly.
Receiving your positive feedback without any complaints is truly heartening. We are dedicated to continually improving our services, and your review reaffirms that we are on the right track.
If we can be of any assistance in the future, please feel free to reach out to us.
No phone number
I have a 400xl food processor. It has a 30 year motor guarantee and it stopped working. It was then that I found out that Magimix does NOT have a 'phone number. Contact has to be by message only. I sent a message that explained my situation and asked for advice as to next steps. I eventually received an email asking what my problem was!!! I replied that it was clearly explained in my message and to please read it. I have not heard from Magimix since. To summarise, their appliances are all well and good unless you have a problem, they need a customer services phone line.
Incidentally, I could NOT find an option for a "call-back" on their website, perhaps someone at their end could tell me where it is!
20. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for leaving a review.
We apologise for the inconvenience you experienced when trying to reach our customer service department, and for the difficulties in getting a timely response to your query.
We regret that our initial communication fell short of your expectations, and we apologize for any miscommunication that occurred during the email exchange. Your feedback is valuable to us, and we will use it to improve our response processes to ensure that such incidents are minimized in the future.
We value your loyalty to Magimix, and we want to assure you that we are committed to providing the best customer service experience possible. We hope you will consider giving us another chance to assist you and address any concerns you may have.
If you still require assistance, please click on the red support button on our website to request a call-back, or you can provide us with your preferred contact method, and we will reach out to you directly.
My Magimix food processor was fixed and…
My Magimix food processor was fixed and returned within a few days. Jenny in customer support walked me through the process making it really easy. Great service
20. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for sharing your positive experience! We're thrilled to hear that your Magimix food processor was fixed promptly, and Jenny provided excellent support. We're here to make things easy for you. If you ever need further assistance or have more questions, feel free to contact us again through the red support button on the Magimix website.
Excellent customer service.
I was in a situation that required contacting Magimix Customer Service. I was greeted with Jenny who replied to all of my messages in a timely manner and resolved my issue with 100% satisfaction. I have been enjoying the use of Magimix products for over 14 years now and love that they use Healthy Stainless Steel instead of plastic. Thank you Jenny for restoring my faith in Magimix.
18. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for taking the time to share your positive experience with Magimix Customer Service.
We pride ourselves on providing excellent customer service, and it's always rewarding to know that we have met your expectations.
We are also delighted to learn that you have been enjoying our Magimix products for over 14 years. Your loyalty and continued support mean a lot to us. We understand the importance of using high-quality materials, and our use of Stainless Steel instead of plastic is one way we strive to provide durable and eco-friendly products.
Restoring your faith in Magimix is truly a great compliment to our brand. We are committed to ensuring customer satisfaction and will continue to deliver the same level of service and quality that you have come to expect from us.
Thank you once again for your feedback, and we look forward to serving you for many more years.
Astounding Customer Service
I reported a small issue to Magimix - just to give some feedback on their product. I was astounded at the level of customer service I received.
Investing in quality is certainly worth it and I fully intend buying the Magimix version of any product they make in the future.
9. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for sharing your feedback regarding the customer service you experienced with Magimix. We greatly appreciate your kind words and are thrilled to have provided you with a remarkable level of support.
At Magimix, we believe that customer satisfaction is of utmost importance, and we take great pride in our commitment to delivering exceptional service.
Thank you again for your kind words and for choosing Magimix. We look forward to serving you with excellence in the years to come.
overall very good quality
I must admit it looked "as usual" but I have this food processor for a number of years and it is surprisingly good. I was expecting it to break in a year or two, but it is as good now like 10 years later as it was on day one.
25. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for taking the time to share your positive experience with your Magimix food processor.
At Magimix, we are dedicated to producing high-quality kitchen appliances that are built to stand the test of time. We understand that durability and reliability are essential factors when investing in a food processor, and we are delighted to know that your unit has exceeded your expectations.
We appreciate your trust in our brand and are grateful for your continued support. If you ever have any further questions or need assistance in the future, please feel free to reach out. We are here to ensure your satisfaction for many more years to come.
Thank you again for your kind words and for choosing Magimix.
Magimix Service Went Above & Beyond
I contacted Magimix because a small part of my Blendcups had failed after repeated use. I found their customer service to be outstanding, with the lovely lady (Jenny) who dealt with my issue keeping me informed of her progress at every stage.
Along with the unparalleled quality of their products - I have both blender and food processor - Magimix’s service is what you expect and more from the world’s leading small appliance manufacturer and gives me confidence that I have made the best decision in purchasing from this excellent company.
Thanks Jenny.
4. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for sharing your experience with Magimix's customer service. We greatly appreciate your feedback and are thrilled to hear about the level of support you received.
At Magimix, we strive to go above and beyond to ensure customer satisfaction, and we are delighted to have met your expectations. We understand that even small parts can impact the functionality of our products, and we are committed to addressing any issues promptly and effectively.
Thank you for placing your trust in Magimix. We are grateful for your kind words and for choosing our company. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Magimix - great product and support
My Magimix 5200 XL felt like a big investment, but I have a strong desire to live more sustainably and that includes investing in long-life products I have been really pleased with the decision. I make frittatas for lunches all the time with a wide range of veggies from our Oddbox and it makes it quick and easy. It wouldn't take long to pay itself off if you're replacing bought lunches or preprepared foods. It also does a great job on soups, (fill it less for liquids than solids though! Check the book, it's not just recipes ;) pesto, grating, and whisking. I have the dicing and julienne attachment as well, and they do what they say on the box.
The kit is well designed to fit together, along with its box for the bits and bobs. Really clever design.
I had an issue with the plastic in one of the bowls, which I can only assume was some kind of dishwasher malfunction - its not clear what happened. Despite it not being a warranty issue (I asked for advice rather than for a replacement) they have offered to help me out replacing the part. I am so impressed by the friendly and timely customer service. I hadn't known anyone with a Magimix or had one myself before this, but next time I need a product in this space, I will look for Magimix.
23. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for taking the time to review your 5200xl food processor. Your feedback is greatly appreciated.
Its wonderful to read that you have the same values as Magimix when it comes to investing in long-life, sustainable products. This is shown through the food processors 30 years motor guarantee, and also the parts which are available for roughly the same amount of time. This is not something new to Magimix as parts are still available for product which are now 20+ years old.
We apologise for the issue you encountered with the plastic bowl, and we appreciate your understanding that it wasn't a warranty matter. Our commitment to customer satisfaction remains unwavering, and we're pleased that we were able to meet your expectations on this occasion.
Your kind words and recommendation mean a lot to us. Thank you again for your lovely review.
If we can help you again in the future, please don't hesitate to contact us via the red support button on the Magimix website.
Magimix Food Processor 5200 XL
It was really easy to order my new Magimix FP through your spares division - it arrived beautifully packaged, with my requested free extra blade pack. Am thrilled with it - and really don't need any of my other small kitchen machines now - there are so many different options on the FP 5200 XL (in Satin). I know that you don't do dust covers any more, but I like to put one on my FP, and thankfully, the cover to my old Cuisine Systeme 5000 fits the new one perfectly. Absolutely thrilled with it - and having used it for the first time over the Bank Holiday weekend, it makes wonderful pastry, shreds veggies a treat (for coleslaw etc) and liquidises soup perfectly!
5. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your lovely review of the Magimix Food Processor. We are thrilled to hear about your positive experience with our spares division and the product itself.
While we no longer offer dust covers, we're glad to hear that the cover from your old Cuisine System 5000 fits the new food processor perfectly.
It means the world to us that you've shared such a positive review, and we're grateful to have you as a satisfied customer. Should you require any further assistance or have any questions, please feel free to contact us via the red support button on the Magimix website.
Excellent Service
Parcel collected Tuesday, delivered to workshop Wednesday repaired under Warranty , received back this morning. Customer Service expedited matters efficiently. Exceptional.
14. April 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
We're delighted to hear how happy you are with the repair process.
We aim to provide products which are built better to last longer, which is reflected in the 30 year motor guarantee.
When things do go wrong, we aim to rectify any issue as soon as possible for our customers.
Thank you for your lovely review.
MagiMix 5100/5200XL & PowerBlend 5XL
A friend of mine gave me her unwanted 20 year old wedding present of a MagiMix 5100 Food Processor several years ago - which immediately retired some cheaper and unloved pieces of kitchen kit. I replaced the spindle and purchased an upgrade kit so effectively now have a 5200XL Food Processor for less than £100. Well worth the investment. It gets used daily and makes life SO much easier.
I was then inspired to replace various sub standard blenders with the new PowerBlend 5XL. Serious game changer. Soups and batters, smoothies and shakes, all turn out a treat. Yet another thing that gets used daily and is worth its weight in gold.
Absolutely worth the money and certainly a superior build quality to some of the other bits of “fashionable” kitchen kit which have made money for charity via the medium of donation.
11. März 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your lovely review.
We're delighted to hear how happy you are with the Blender Power 5XL. We aim to provide products which are built better to last longer, which is reflected in the 30 year motor guarantee.
Not cheap, but well worth the investment
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling!
I love this machine. My mother used one, and so I bought one when I was first married. It has lasted me 36 years. Unbelievable!
I highly recommend Magimix food processors. They are just so reliable. Personally, I won't use anything else and, while they're expensive, they're definitely worth the investment.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your lovely review.
We're delighted to hear how happy you are with the 5200xl food processor. We aim to provide products which are built better to last longer, which is reflected in the 30 year motor guarantee.
Stellar customer support
I have a 4200XL and had some issues with it. I contacted Magimix support and they have been so great about it. They requested that I send them a video of the issue, saw that there was indeed something wrong with the machine, arranged pick up themselves and fixed the machine.
The whole process took less than a week, they were so prompt to help and very caring.
I would definitely recommend their products to anyone.
24. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for the lovely review.
We appreciate you taking the time to share your experience.
Great machine but they won't help you when something breaks
I've been using Magimix gelato expert ice cream makes for 3 years, and 2 weeks ago it just stopped freezing. Magimix support told me by phone that probably I need to regas the machine, and that they don't do it, but they have another company that does and gave me the contact.
That company replied that they are very busy and won't be able to help. I came with it back to Magimix, and got the response like "well, what can we do... You should find someone willing to fix it yourself". It's definitely not the level of support I expect from 500GBP ice cream maker producer
28. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for providing a review.
As you are aware the Gelato Expert is supplied with a 3 year warranty. If you fall outside of this window, we cannot repair or replace under the guarantee.
However, Magimix products are serviceable and we will always provide help and support where we can.
Beaux produits mais service client décevant
Très beaux produits, un robot multifonctions très agréable et pratique à l'utilisation.
En revanche, "service client" très décevant ; non disponible et non compréhensif sur la situation.
Heureusement que Darty a été présent pour diagnostiquer et réparer les dysfonctionnements d'usine.
26. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review. It seems you left a review for Magimix in France on the Magimix UK page.
Motor warranty
My 8 year old Magimix 4200XL developed a fault with the motor unit. Magimix support were very responsive and fixed the fault quickly.
Kudos to a company that offers a 30 year warranty on their motor and honours it without quibbling.
17. November 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your lovely review.
If we can be of any assistance in the future, please feel free to contact us.
Absolute rubbish - magimix cuisine 5…
This is a review of magimix cuisine 5 200xl I got 3 or so years ago from my lovely husband. I absolutely hate it! It doesn’t do anything it suppose to do. Every time I take it out and try to chop, make soup or knead dough is just not working ! Just now I try to make short pastry and it span around without managing to combine the dough at all !
I can’t express how disappointed I am with this expensive product which just makes me so so so angry as my husband paid a lot of money for it. I would suggest to avoid it at any cost!
28. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Good morning Kris,
We've tried to reach out to you regarding the above review but we've not been successful.
From your description of making pastry I would assume the dough has come together already. This is when you can turn off your food processor as the dough is done.
The food processor is different to a mixer as it uses an all-in-one method and takes roughly 30 - 90 seconds to bring the dough together. Once a ball has been formed, you can turn off your food processor.
The food processor can chop and make soup in a few different ways. For example using the Blender Mix Ring when making soup will direct all liquid back down towards the blades. This will create a smoother consistency to the soup.
For best results we would recommend starting with the denser items and add liquid as you go.
In terms of chopping, you can use the main blade, mini blade or the slicing discs. We would need to know what you were chopping, and how, in order to best advise you.
I hope this helps.
Please do contact the customer service team via the Magimix website if you would like to discuss this in more detail.
The worst customer service I have ever…
The worst customer service I have ever experienced.
The only customer service lady (whom I cannot name name here) is the most unhelpful person and is behind her desk somewhere telling me what the issue with the product is without even seeing the faulty food processor and not being qualified to this. Also, she has spent sometime lecturing me and blaming me of not using it properly. I had used the food processor for nearly two years and had no problem till now. Even though the product has guarantee she would refuse to organise and pay for the shipping. Worse than this she sent me a link to a list of curriers she has "agreement with". This companies charge absurd prices. I asked her how does she expect me to pay nearly £100 pounds for shipping a product that costs £500.
Luckily enough I found DPD and they charged me £7 for what her "choosen companies" where asking nearly £100. I am now hopeful the product with be repaired. I certainly will not recommend Magimix products for their poor customer service. I have also sent an email to Magimix France to make them aware of what is going on with their customers here.
As you can see the reply to my review received from the same lady just proves how appealing Magimix Customer Service is.
She does her job so badly that she has sent our item to our very old address, even though she has been informed of our new address.
2. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
Thank you for your review. Please let me address your points in order:
- Whilst Customer Services do not see every product, we do liaise closely with the repair centre to provide customers with quick and reliable information.
The problem reported to Customers Services can be attributed to a user error. Even so, we did offer to repair and pay for the return courier costs (back to you) as your food processor falls within 3 years of purchase.
- We always advise customers on how best to prevent issues from re-occurring in the future. This advice consists of informing the customer to adhere to bowl capacities listed within the Ma Cuisine manual and to adhere to processing times. i.e. bread dough takes between 30 - 90 seconds to come together. You do not need to process the dough any longer.
- As per the Terms and Conditions on the Magimix website we do not cover the courier costs to the engineer, but we do cover the costs to return your item back to you.
- The link we provide to customers is a courier comparison website. We are not paid for this. The intention is to allow customers to compare courier services and the level of service / protection / delivery times on offer.
Unfortunately we cannot control the costs of what a courier service charges. However its great to read you did find one within your budget in the end.
The engineer who will repair your product (for free) is fantastic, and you will have your product back within 7-14 working days.
Please do contact the Magimix UK customer service team if we can be of any further assistance.
Life Style Changer
I have been using my Magimix Cook Expert non-stop for 10 months now. What a beast, what a star, what a life style changer. Nope, I am not exaggerating. I no longer have to buy mass produced under developed bread - I bake my own bread every week therefore knowing exactly what goes into it. I use the CE every day. Bechamel sauce; bread; mixing cakes; soups (just chuck everything in, really); risotto; CUSTARD; steaming chicken enmasse; meringues like I have never produced before with photo to prove it; curry; stir frying; even make my own pasta (easy peasy) I won't go on but these are the things I do regularly. It is a joy to interact with. I'm currently planning a small kitchen extension and top of the criteria is that the Cook Expert is the one piece of equipment that will sit permanently on the counter top. Always to hand. It and my oven are great friends and work in unison when required. You can probably tell I am happy 😬
3. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Magimix (UK) Ltd
What a brilliant review! Thank you for taking the time to share your personal experience with the Cook Expert.
All feedback is highly appreciated as it will help future customers to make a more informed purchasing decision.
We are very grateful for customers like you and wish you many happy years of cooking.
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