Madam Muse Bewertungen 

Asking me to leave a review for an item that has not arrived yet.
What a joke of a company.
I wish I read the reviews before ordering..
I will NEVER use these again.

If I could leave less stars I would. Genuinely terrible company with a genuinely terrible product. The bra did absolutely nothing support wise and the cup size wasn’t correct despite following their size guide.

The refund process is a farce, I’ll copy their list of requested information but it’s way more than what could ever be needed. And then to add insult to injury, I paid to send it back tracked delivery at their request and they don’t even accept the package? Royal Mail tracking showed it as no longer at this address. They issued the refund a couple weeks ago and then yesterday the postie handed me back the undelivered package?? Why even bother requesting a return if you’re not going to accept the package?

Here’s the return email they send:

Before we can review your request, we'll need documentation to verify the condition of the item.
Please send us either photographs or videos showing the following:
Photographs
• The front of the item
• The back of the item
• The complete item
• Original packaging
• Shipping label
• Any tags attached to the product
• Close-up photos of any issue being reported (if applicable)
Videos
• The complete unboxing process from opening the parcel
• The item immediately after it was removed from the packaging
• A full view of the product from multiple angles
• A clear demonstration of the issue (if applicable)
• Confirmation that the item has not been altered, repaired, washed, worn, or otherwise tampered with
These requirements help us verify the condition of the product and ensure all return requests are handled fairly and consistently.
Once we've reviewed your submission, we'll let you know whether your request has been approved.

Eventually gave in to try one of these bras with all the “great” reviews on Facebook don’t be fooled. On the website the size I needed was XXL I’m a size 34F so I ordered, took about 3 weeks to arrive, it’s way to big the under strap was about 2/3 to big. I’m in the process of trying to return the bra, once they answer my emails.
I now know why there’s so many of these bras for sale on Vinted they are an awful shape and fit don’t waste your money. If you want something that doesn’t fit, takes ages to arrive and no customer service crack on, I wish I’d checked trustpilot before purchasing.

I eventually got my order after a month wait. If you can get your deliveries on time you would have an excellent product. The bras are fabulous I will order more but only if you sort out the delivery times. The product is great so comfortable thankyou for eventually getting them to me
Julie Hamilton

Bra does not fit . Have emailed Muse several times requesting return policy but they are not responding. Very unsatisfactory!!!

I received one in the right size (large) the second one is xs and of course doesn't fit at all. I obviously ordered both large, And im unsure how to return it

Ordered 30th Sep, 4th Oct shipment notice received, product received on the 17th Oct (18 days). I thought the company is based in the UK but product was shipped from China. Got to be wary about these adverts you get from social media. They are not always what you seen on there.

‼️ Warning ‼️ don’t buy this product unless you enjoy slow delivery, underwhelming results, poor customer service and a painful returns process!! Both Bras gave me a mono boob - no separation - just two boobs stuck sweating side by side…. Here are return emails which take a while from madam muse for anyone who wants to know what to expect.

Email 1

Thank you for reaching out.

We're sorry to hear your purchase wasn't exactly what you expected.

Before we begin the return process, we'd appreciate it if you could let us know the reason for your return.

Please note that refunds may not be approved for reasons including:
• You changed your mind after receiving the item.
• The style or design did not match your personal preference.
• The item did not suit your fashion taste.
• A significantly different size is requested after ordering (for example, Small to Large).
• Minor colour differences resulting from lighting, screen settings, or manufacturing variations.

If your request qualifies under our Refund & Return Policy, we'll provide the next steps, including our return instructions.

We look forward to assisting you.
Kind regards,
The Madam Muse Support Team

Email 2

Thank you for sharing your feedback. We’re sorry to hear that the bra didn’t provide the separation and support you expected based on our advertising, and we understand your disappointment.

To help us assess your concern and review your return request, could you please provide clear photos of the bra, including the front and back, along with the original packaging, shipping label, and tags if available?

Once we receive the photos, we’ll be happy to review them and assist you with the next steps.
Kind regards,
The Madam Muse Support Team

Placed an order on 9/29, I should have done more research into the company because the customer experience does not match what they state on their website. Package ships from China (1st red flag). I still haven’t received my order, it’s still “in transit” even though they state 5-8 days for order arrival (2nd red flag). When I messaged them through their site twice I got no response. Their website says 24 hours for response (3rd red flag). I then contacted the shipping company on 10/13 to try to intercept the package and they haven’t received it yet, once they do, it’s another 5-7 days. Which at this point, looks like a month from when I ordered not 5-8 days like their website states. I have also emailed them, no response, called them, their number goes to Yellowstone national park(?) and the return address in California doesn’t appear to be valid either, the company at that address is completely unrelated (4th red flag). They appear to be a scam company that ghosts their customers, and blatantly lie on their website. I have since found TONS of negative reviews, I don’t know how they are allowed to be in business. AVOID AT ALL COSTS.

This was my first time ordering something from this website and I saw the jelly bra advertise online so I had to purchase it and I absolutely love it. It is so soft and it fits perfectly. I would highly recommend it it gives support and it is very flattering. When I have money I want to buy more.

Terrible quality products. Even worse customer service. After many attempts I finally was able to contact someone via email about returning the two bras I purchased. I asked for my money back they were insistent that I just take store credit. For the money back process I had to return the items at my own expense. I used UPS to ship them sent them the tracking information they said they're unable to locate or recognize it. I sent further information to verify that I sent it and didn't hear back from then again. Not only did they keep my $56 they also got their product back which they'll most likely ship to someone else.

I found Madame Muse on social media.
I also looked at them online and liked what they offered and the results they marketed.
I placed an order for 3 different bras all the gel non-wired bras. The order itself took three weeks to arrive during these three weeks, I emailed them twice asking for an update on the delivery but with no response.
The bras arrived, and unfortunately they were not right at all for me, I went by the sizing guide and ordered based on that. There was nothing about the bras that worked for me for reference; I ordered the size XL and I’m a UK size 32H.
I have emailed the company four times asking for return details and there has been absolutely no response from them. My final email to them was a formal complaint and still no response. I have had to go via my bank now to generate a chargeback due to the lack of contact from the company, in hindsight I should have done more research on the company and read more reviews from people because I see there’s a lot of reviews regarding the communication issues.

Let’s see how I get my money back whether that’s from my bank or from the actual company.

Unfortunately I haven't received my order yet so cannot leave a review. It's 2 weeks since I made the order and paid for them but no orders have been delivered

Bra doesn't have nearly the coverage it appeared it would.

My product has still not arrived. Emailed to cancel and refund as it was a anniversary present had no reply. Now received to email to leave a review? Absolutely awful service. Ordered 4th October was stated to be delivered by the 9th. Avoid at all costs

These are the most comfortable bras I have ever worn; I wish I had discovered them sooner.

Terrible experience. Item not received. No reply from customer services about a refund. Total scammers. Avoid this company like the plague

They feel cheap. The Clasp and hook area feels like plastic. It is not comfortable . The email from company said I had bras for 2 weeks. Not true . Received them on October 14th, 2026. For returns you have to email company for them to approve return . My response to my email to return bras, stated they will exchange bras for a different size. I JUST WANT A REFUND , NO EXCHANGE !!!!!!!!

Bra never came. Wasted my money

The bras are nice but took about 3 weeks to arrive and unfortunately they don’t fit at all. I bought the largest size, which appears to be just the medium size with an extension joint for the band. That’s ok, but not as advertised. The problem is that the cup size also seems to be medium and don’t fit my DD cup size at all - no support and everything hanging out of the sides.