Madam Muse Bewertungen 

I ordered a bra 2 weeks ago and haven’t received it. I had messages saying it would be delivered today but nothing. The tracking apps to check would cost £30 each!! Free trial for only 3 days. Absolutely no idea where it is or where to check!! Thinking I might just raise it with credit card company!!

Delivery time was a long time...fairly happy with the bra,comfortable not a perfect fit though sadly won't order anymore.

Item arrived and it’s not a great fit. However, my review is based on having no response to my emails about trying to return the product. But plenty of marketing emails sent to me-telling me how great they are and what new styles they have.
All I can do is wait 2 weeks and contact my bank to raise a dispute. Won’t be going near this company again.

I saw the Jelly Bras on an Instagram ad while scrolling. I was intrigued so I bought 3. I purchased September 21, 2026, but I didn't receive them until October 5th 2026, which I think is way too long to have to wait. Maybe so many people were buying them, there was a delay in shipping! I didn't stress it because if anything I would dispute the charge if there was a real problem. However, when I did finally get them, I agree with their advertisements 100 percent that they are excellent bras. They are absolutely comfortable and fit perfectly. I usually purchase bras from Victoria Secret but I would absolutely buy more bras in the future from Madam Muse. I didn't even have to adjust the straps, that is how awesome the fit was for me. I would say buy 1 and see what you think. I believe you will want to buy more. I didn't even have that I need to take off my bra at the end of the day feeling because it felt that good to me.

Doesn’t fit after following size guide. Still waiting for customer services to respond to my emails and messages.

Has anybody ever had a legitimate response from this company and not just a generic reply that doesn’t solve or answer the issue ? I’ve been trying to return my bras since September 15th and have emailed several times but they’ve all been ignored. How can they get away with this ?

Ordered an item and it took 21days to arrive I sent 5 emails which were all ignored.
They blamed Evri delivery firm which I am sick of having companies blaming the worst delivery firm in Britain after they chose to use them.
Very bad customer service and will not buy from them again
Beware!!!!

Avoid this place! Nothing is clear or honest on their website, no response if you need to return an item and it will take a month or longer to receive an order. If you can’t guarantee a refund why would you use them!? They need to be shut down immediately.

Horrible experience, definitely a scam company!
I purchased bras from Madam Muse in the middle of August, there weren’t great as there is just no support. I returned them at the start of September and have still not received my refund and it’s now the middle of October. I have emailed them many times with no reply, well seen I’ve been scammed and will never see my money again.

My advise to anyone buying bras, buy from a good established company!

As with other reviews received a request for a review as bra had arrived 2 weeks ago……NO arrived today!!
Strapless bra is quite tight around band but bearable and normal bra fits well and seems comfy.
Not sure if worth the price but time will tell

Awful do not use.
What was meant to be express delivery took 2 weeks.
I have emailed them, used their contact message box online and still not heard back. Absolute shambles

Do not buy from this company they are scamming you I have tried for over a week to contact them, nothing,no reply and believe me I have tried
They are very bad traders and I am struck with a bra that doesn’t fit and with seam damage and out of pocket I will not be buying anything else from them
Shame on you madam muse (order no. #242197)

The bras took ages to arrive and they don’t fit despite using the size calculator. I have tried contacting the company via email, messenger and online form but no response. I’m concerned I’m going to be left with bras that don’t fit and out of pocket.

Although it will lift if you get it tight enough, it doesn’t separate and the result is the dreaded monoboob. I can feel myself bouncing as l walk around the house, so definitely can’t wear going out. Total waste of money and can’t be bothered to return

As I have got older my bust size has got bigger, I have tried lots of bra and have taken them off within 2 hours, they just drove me mad. A nurse at my local surgery put me onto your bras and bingo, stayed on all day and fitted just right. I will be buying more. Thank you

You sent me a message to say I had received the bras 2 weeks ago which is incorrect, I received them 2 day's ago, so was very disappointed with how long it took. However I am extremely happy with my bras, they are the essence of comfort and give a lovely shape. Will consider ordering more if I am not waiting as long.

I place an order with this company and then came across all the trust pilot reviews and was so sure I’d been scammed. However, the bra’s arrived and they were good quality just unfortunately didn’t fit or give as enough support in the way I hoped they would.

After reading reviews on here saying how the company do everything they can to make sure you can’t get a refund I told them I’d read the returns policy and told them I could see the UK return address was in Birmingham and asked them to confirm. I also made sure I took several very clear photos that showed the bras in unworn condition and the packaging.

It took quite a few back and forth emails but they gave me my options and I confirmed I wanted a full refund which they agreed to. I made sure I paid for tracked and signed postage and I have just received my full refund.

Wrong size bra received. Entered into a lengthy email exchanges. Options given for return unacceptable - I am expected to pay for return postage! No reference made in any of the emails to the fact that sizing is wrong. Unbelievable cheek and lack of accountability.

This response does not offer any solution to my enquiry and I believe again is a generic response generated by AI.
I certainly won't be using your company again.
I won't, as a matter of principle, send the item back. I don't see why I should throw good money after bad and pay for postage.
Unbelievable lack of customer care.

HORRIBLE CUSTOMER SERVICE!!!
I need to return or exchange my bras I spent a lot of money and the customer service is by far the worst ! They said they get back within 1 business day, well it has been 4 days now and I have sent 6 emails

I love my bra. No wires just perfect shape and support. I had a boob job a few years back. Until now I have not been able to find a bra that fits right. Thank you!