I love the bras so much! I tried a balconette bra for something different and sadly it didnt suit. Took ages to get the return sorted out but eventually was organised and i received a refund and got t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Madam Muse has fantastic products, really well made, great material & super comfy. Their customer service is out of this world. It seems rare to find these days, but as any company should do, they go... Mehr ansehen
Unternehmen hat geantwortet
BUYER BEWARE!!! Do not shop with this company-they NEVER reply if you need to return items!! 6 emails sent and all ignored!!! After further investigation it seems like this is common practice for the... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased and eventually got my bra. Well annoyed. Where to start. I can't do let's just pretend I wrote an essay about them the fake misleading bras and you as the potential new customer r... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Kontaktinformationen
Vereinigtes Königreich
- support@madammuse.co
- madammuse.co
2,7
Mangelhaft
3119 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Still waiting for my bra 3weeks now you…
Still waiting for my bra 3weeks now you said I would get last week , not arrived yesterday, not happy . Wouldn’t recommend you to friends.
Ready disappointed.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We sincerely apologize for the continued delivery delay and for not meeting the expected delivery date. We understand your disappointment and appreciate your feedback as we work to improve our shipping and communication.
Well I got thru the fact that it took…
I’m not asking you to improve your customer service. I’m asking how to return and exchange for the correct item?????
Well I got thru the fact that it took over a month to receive my bra. I’m a grown woman who was sent an ExtraSmall when I ordered an XL. They will not respond to my request for an Exchange! I’ve emailed them 4 times
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We sincerely apologize for the delivery delay and the incorrect size received. We’re sorry you haven’t received a response to your exchange requests. We understand your frustration and appreciate your patience while we work to improve our customer service.
Avoid like the plague. You’ll never see your money back
I’m still being ignored by this company and still don’t have my refund. Do not buy from them. They are unreliable and ignore you.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We sincerely apologize for the delay in your refund and the lack of communication. We understand your frustration and are sorry for the inconvenience. We appreciate you bringing this to our attention.
The material was nice
The material was nice, but both bras are far too large and I followed the advice on the website regarding fittings. the delivery was also delayed too.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your feedback. We’re glad you liked the material, and we’re sorry the fit and delivery time did not meet your expectations. We appreciate your comments and will use them to improve our products and service.
Not received
Ask me to write a review, I haven’t even received the bra yet! It’s been a month. AVOID
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We sincerely apologize for the delivery delay and for sending a review request before your bra arrived. We understand your frustration and appreciate your feedback as we work to improve our service.
Good support team
The items I ordered did come within good time however unfortunately they did not fit, I arranged for a refund the support team were very helpful and responsive there was a bit of a delay in getting my refund however the support team managed to chase this up and got it sorted.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your feedback! We’re glad our support team could assist you with your refund and resolve the issue. We appreciate your patience and understanding.
This took 3 weeks to arrive and is…
This took 3 weeks to arrive and is shapeless. Has a line straight under the bust area which makes me look flatter than before. No lift. No pulling together and certainly no jelly involved anywhere. Don’t waste your money. Primark do one similar for £6 and it’s miles better. Bitterly disappointed madam muse
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry to hear that the bra didn’t meet your expectations. We apologize for the delivery delay and appreciate your honest feedback on the fit and support, as it helps us improve our products.
I would give this 0 stars if I could
I would give this 0 stars if I could. I've ordered a bra, the money has been taken but no confirmation of order, no order number and they don't answer emails or chat contact on website. No idea if I will receive a bra but very much doubt it.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry for the concern and frustration this has caused. Please contact our support team with your order details so we can look into the payment and help resolve this issue as quickly as possible.
Very disappointed with my experience…
Very disappointed with my experience with Madam Muse. It’s been two weeks and I still haven’t received my parcel, yet I’m receiving emails asking how the bra fitting went! 😂 The communication has been poor, and I still have no idea when or even if my order will arrive. Considering the price, I expected much better service. I’ve spent my money and been left frustrated and disappointed. Definitely not the experience I expected.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your feedback. We sincerely apologize for the delivery delay and the premature review emails. We understand your frustration and are sorry that your experience has fallen short of expectations.
Washing is a pain
Washing is a pain. Pads are not removable. Can't tumble dry. Fit was fine. Comfortable. Nothing special, despite the hype. Not worth full price, but ok value when on sale.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your honest feedback. We’re glad you found the bra comfortable and the fit suitable. We appreciate your comments on the care instructions and pricing, as they help us improve our products and customer experience.
I am shocked that the overall rating is…
I am shocked that the overall rating is so low for this company as I personally couldn’t be happier. I am a large chested woman and it has been the bane of my life trying to find a bra that will offer me support as well as comfort but this bra fits the Bill perfect perfectly. The material is really soft the bra is really comfortable and considering it doesn’t have an underwire in it, I find it very supportive. The only downside to this company is that the delivery did take quite awhile I think I must’ve waited around 3 to 4 weeks for delivery but I wasn’t in a huge hurry and now the bra is here. I am definitely going to order another one in a different style and I will be prepared for a long wait.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your wonderful feedback! We’re delighted to hear that you love the comfort, softness, and support of your bra. We also appreciate your patience with the delivery delay and look forward to your next order!
I have been asked if I want to write a…
I have been asked if I want to write a review on a product I haven’t received yet !
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We apologize for the inconvenience and understand your frustration. We appreciate your patience and hope your order arrives soon. Thank you for bringing this to our attention.
Terrible
Terrible. Asking me to review when I haven't reviewed my items! Don't use
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We apologize for the inconvenience and understand your frustration. We’re sorry the review request arrived before you received your items, and we appreciate your feedback.
The perfect fit for me!
I had almost given up on receiving the bra but when it arrived it fitted me perfectly!
It is extremely comfortable and gave me an instant cleavage! My t-shirt looked great with this bra.
It actually left no marks at all on my skin, unlike many other bras I've had.
I kept it on until bedtime because it felt so good and I have ordered two more.
I love this bra and will be recommending it to all my friends and family.
I am a size 40 DD and the 2XL is the perfect fit. I hope the next bras fit exactly the same.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for your wonderful review! We’re thrilled to hear how comfortable and well-fitting your bra is. We truly appreciate your support and recommendations, and we hope you love your new bras just as much!
Scammers! Bras aren’t as good as shown
Bras aren’t as good as shown. When asking for a refund they are ignoring emails for ages and then when they do get in touch (after I got my bank involved), they are delaying and trying not to do. They’re basically scammers. AVOID!!!
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry to hear that you’re disappointed with the product and your refund experience. We apologize for the delays in communication and understand your frustration. We take your feedback seriously and would appreciate the opportunity to help resolve your concerns.
dropshipping vibes thing but…
gives vibes of a dropshipping thing but bra was actually more comfortable than this old VS one I was replacing. thick straps are nice. good enough to not go through the hassle of returning
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
Thank you for sharing your honest feedback! We’re glad to hear you find the bra comfortable and enjoy the thick straps. We appreciate you giving Madam Muse a try!
I have been requested to leave a review…
I have been requested to leave a review for the bras I purchased 15 days ago, but I haven't recieved the bras yet, I've checked the tracking and nothing has happened in 4 days.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry your bras haven’t arrived yet and understand your frustration with the shipping delay. We apologize for the inconvenience and appreciate your patience. Please contact our customer support team so we can look into the tracking status and assist you further.
I am unhappy with the way the beta gets…
I am unhappy with the way the beta gets twisted in the wash. The insert on the jelly bra has to be repositioned every time - very annoying and inconvenient
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry to hear about the inconvenience with the bra inserts. Thank you for sharing your feedback, as it helps us improve our products and customer experience.
I felt it didn't fit well and curled up…
I felt it didn't fit well and curled up under the breasts I am wishing to return it for a refund.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry to hear the fit wasn’t right for you. Please reach out to our customer support team, and we’ll be happy to assist you with your return request.
Changing review from 3 stars to 1
Originally I reviewed with 3 stars, because 1 bra fit great and the other not at all. I also had a delayed shipping time.
I am now changing my review to 1 star, because I have reached out 5 times and received no response from their customer service department.
I should have checked the reviews before I ordered from this scam of a company
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Madam Muse
We’re sorry to hear about your experience with the fit, shipping delays, and lack of response from our customer service team. This is not the experience we want our customers to have, and we sincerely apologize for the frustration caused. We appreciate your feedback and take your concerns seriously.
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