Madam Muse Bewertungen 

Have sent 5 emails over two weeks, trying to return a bra which is too big. No response to my emails. Terrible customer service. Would definitely not recommend this company

Needed to make an exchange due to fit. Sent 2 emails as instructed on the website. Their policy states they will return for credit. Have not even gotten a response and it has been weeks. Terrible customer service, do not order!

They claim on their website "When we started MadamMuse, the goal was simple: to create pieces that women genuinely love wearing - pieces that feel beautiful, versatile, and effortless in everyday life." They didn't create anything they get them shipped to you from China in cheap bags. Order takes weeks and return policy is shady. Rating of 2.7 speaks volumes to the product and company you are dealing with.

I ordered the bra. Several weeks passed and It had not arrived so I tried to check with the tracking number but Evri did not recognise the number. I contacted Madam muse and received a reply saying that it was on its way. Several days later it did arrive. Almost the worst bra I had ever tried on. I contacted Madam muse via the email address provided to proceed with the returnsnd refund. I received no reply. I wrote again three more times but still no reply. SoI am stuck with a bra that is only good for the rubbish bin. I should have read the Trustpilot reviews before buying. I wish we could get our high street shops back. No more shopping for me online. I am also reporting them to Trading Standards in the hope that they can remove them.

31st Octoer
Update. I contacted Madam muse following the reply to my review. I have had no reply to my email. I will now contact Trading Standards.

These bras are not as advertised. You might as well buy a bra at your local discount store, perhaps you could return it easily. Poor fit, poor quality, get it from the discount rack. Shipped from China, delayed, and just terrible. I would say you get what you pay for, but at $40 for discount basement bargain junk, you don't. Don't buy from this company.

Replying to their response: I don't need a "review and clarification" of your return policy. It's on your website. I read it multiple times. Nowhere does it state that a customer changing their mind or not liking the product isn't a valid reason for return; that wasn't indicated UNTIL y'all emailed me. I've disputed the charge through my credit card company at this point. If you're not going to actually offer returns to your customers, SAY THAT ON YOUR WEBSITE. Unbelievable.

Bait and switch return policy. I made SURE to review what was on their website before I purchased two bras to ensure that I could return them if I wasn't satisfied, and the steps indicated that you had to email them to initiate a return - no problem, I did that. They have gone back and forth with me several times saying that changing your mind, not liking the product, etc. wasn't within their refund policy. Absolutely bullsh*t as their return policy online says NOTHING about not having a "good enough" reason to return.

I'm disputing the charge with my credit card and am considering this a lesson learned as far as buying from companies who only advertise on Facebook/TikTok. I'll continue to fight them on this and will be pulling the "I'm a lawyer" card (which I am). Terrible company, and the bras were not flattering.

My order arrived very late - I ordered on 28th Aug with supposedly "Tracked express shipping" and it eventually arrived on 18th Sept whilst I was away. I only got back to try it on 8th Oct and found the size was not a great fit and the material itself felt itchy. I reached out on their website to ask for a refund/advice on ~12th October and did not receive a reply even though they promise a reply within 1 business day. I then followed up on 16th October and am still waiting for any reply or acknowledgement.

It's ridiculous that they send marketing/review emails EVERY day - without fail - yet as soon as I want to exercise the right to a refund within 60 days, there's absolutely no reply. Do not trust the company and waste your money here!

It took longer than I expected to receive my first shipment of 2 bras; the company kept me apprised along the way. The 2 bras did not fit so I contacted the company. They reached out and told me to keep the bras, and they sent me 2 replacements. They do fit and are very comfortable. In the end, I am happy with my bras and the customer service they provided.

Seems it's impossible to make a return... Emailed, messages via the website and social media and I have been ignored. No customer service number Instead I am left with a bra that too big at my own expense. Will anyone get back to me!?

**AVOID AVOID AVOID!! SCAM COMPANY!!**
If I could give zero stars I would. Avoid this company at all costs. I purchased two bras which arrived over two weeks after I ordered them. Neither of them fit, even though I purchased using the guide on their website for my size. I’ve sent countless emails and used the online message service to request a refund and I haven’t had a single response. The bras came without a returns label so I’ve no idea where to send them back to for a full refund. I guess I’ve lost the £45 that I’ve simply wasted when I could have bought one decent bra from a more reputable and UK based company. Madam Muse you’re a complete sham and I will not be recommending you to anyone!

Don't purchase anything. They take your money and send you a fake tracking link. Completely illegitimate company. Don't be lured in. Luckily I might get my money back.

Order: 84558

Follow on from original review dated 5th August and still waiting for refund of returned items purchased in June. I was advised to contact customer service via email, but they never respond. I’d sent many comms before without a response also. This whole saga been going on since June and still nothing!

Do not order from this company! Stay clear!

Terrible experience. I ordered a bra from there checked measurements prior to ordering and what I received is like a training bra it’s very petite, and I am nowhere near petite. Once I tried to submit a return it took them days to get back to me and I still did not receive my in-store credit which they suggested because it was going to cost me to send the item back. Or I could receive a 30% refund. Very unfortunate and unsatisfied. Do not recommend ordering from this website.

After eventually being given return details for a refund i returned the bra at my own cost. Royal Mail tracking shows the seller is no longer at the address. Cannot believe I fell for this scam.
Ladies AVOID AVOID SCAM SCAM DO NO WASTE YOUR TIME OR MONEY.
AFTER EMAILING CUSTOMER SERVICES AND SENDING MY TRACKING POSTAGE RECEIPT AND A SCREENSHOT FROM ROYAL MAIL STATING THE SELLER IS NO LONGER AT THE DETURNS ADDRESS MADAM MUSE EVENTUALLY RESPONDED AND GAVE ME A REFUND WHICH HAS NOW BEEN PAID BACK. DESPITE THE REFUND I WILL NEVER ORDER FROM THIS COMPANY AGAIN AND ILL TELL FAMILY AND FRIEND TO AVOID THEM TOO.

I so wish I'd read these reviews before ordering. Now over 2 weeks since I placed my order, which up to now hasn't even left China! Sent 3 e.mails with no answer to any of them. I've been inundated with requests to review the Bra which is ridiculous as not even received it. Another Internet company which is over advertising and under delivering.

SCAM WEBSITE BRAS NOT AS ADVERTISED Wrong sizes bagged and marked incorrectly no answe from company for needing a return

After dealing with multiple shipments and none of the Bras fitting me and muse not refunding me but only replacing for the same bra diff size. They finally offered a credit so I could order a different bra. I received it and it fits perfectly . In the end I am happy but wish refunding and exchange was easier.

Don’t expect to get any kind of customer service response if you need to return. Another company I will probably need to report to my bank and claim the money back. What a scam!!

I really wish I had never ordered from this company. Am wanting to return the bra (the most unflattering thing I have ever bought). Emailed four times so far as to instructions on how to return and no reply. Just wasted £25. Do not order from these!!!

Delivery took longer than expected but Customer Service was really helpful when I enquired. I wasn't in a rush to receive so didn't mind waiting. Very comfortable to wear, no digging in or slipped straps.
Invisible and smooth under t-shirts and vest tops. Even held up in the gym.
Would recommend and will be buying again