Luxplus België Bewertungen 631

Antwort von Luxplus België

Vor 1 Tag

Bonjour Sophie,

Merci d’avoir pris le temps de partager votre expérience.

Nous sommes sincèrement désolés de lire votre ressenti et comprenons que la situation ait pu vous sembler confuse. J'aimerais toutefois apporter quelques précisions.

Luxplus est un club d’achat avec abonnement, donnant accès à des prix avantageux. Lors de l’inscription, une période d’essai gratuite de 14 jours est proposée. À l’issue de cette période, l’abonnement est automatiquement renouvelé au tarif de 9,95 € par mois, avec possibilité de résiliation à tout moment.
Nous faisons de notre mieux pour rendre ces informations visibles et accessibles à plusieurs étapes du parcours : à côté de chaque produit, dans le panier, dans les conditions d’adhésion à valider avant le paiement et dans l’e-mail de confirmation de commande.
Il est possible de commander les produit aux prix normaux, sans commencer d'abonnement.

Nous regrettons sincèrement si ces éléments n’ont pas été suffisamment clairs dans votre cas. Ce n’est évidemment pas l’expérience que nous souhaitons offrir.

Afin de contrôler si votre abonnement a bien été résilié, je vous invite à partager vos données via Trustpilot. Ainsi, nous pourrons retrouver votre compte et faire le nécessaire.

Bien à vous,
Nathalie, Luxplus

Antwort von Luxplus België

14. Apr. 2026

Hi,

Bedankt dat je de tijd hebt genomen om je ervaring met ons te delen via deze review. Het spijt ons oprecht om te horen dat het abonnement voor jou als een verrassing kwam.

We zijn momenteel hard bezig om onze communicatie hierover te verbeteren en hebben al extra stappen ondernomen om duidelijker en transparanter te zijn over het feit dat het abonnement onderdeel is van de aankoop.
Deze informatie wordt nu weergegeven naast elk product, in de winkelwagen, in de orderbevestiging en in onze voorwaarden. Daarnaast verschijnt er nu ook een pop-up met extra informatie wanneer je de website opent. 💻

Het is mogelijk om producten aan te kopen tegen de normale prijzen, zonder een abonnement af te sluiten.

Dit gezegd zijnde, appreciëren we je feedback oprecht, want dit helpt ons in de toekomst nog beter te communiceren over het abonnement.

Om te controleren of je abonnement correct is stopgezet, vragen we je vriendelijk om je contactgegevens met ons te delen via Trustpilot 🙏 We kunnen op die manier je account terugvinden en dit nagaan voor jou.

Met vriendelijke groet,
Nathalie – Team Luxplus

Antwort von Luxplus België

10. Apr. 2026

Hi Mien,

Thank you for your feedback. We are truly sorry to hear that the membership came as a surprise and that this was your experience.

It is certainly not our intention to mislead customers when making a purchase on our website. The membership is part of the purchase, and we aim to communicate this as transparently as possible, like on the product page, in the shopping cart, and in the order confirmation.
It is also always possible to buy products at the regular price without taking out a membership.

We truly appreciate your feedback on this and will use it to further improve our communication.

To locate your profile in our system and verify whether your membership has been properly canceled, we kindly ask you to send us some additional information via Trustpilot, such as the email address you used to create your account 📧. This will allow us to make sure everything has been properly resolved 🙏.

Kind regards,
Nathalie – Team Luxplus

Antwort von Luxplus België

1. Apr. 2026

Hi Nathalie,

Thank you for your review – and we’re sorry to hear about your experience.

When you shop at Luxplus, its possible to choose between two prices. A member price and a normal price. If you choose to buy for the member price, you automatically accept membership as part of the purchase. Membership gives you access to member prices, but it’s always possible to buy products at the standard price without a membership 🛍️

We would very much like to help you resolve this matter as soon as possible. So that we can locate your profile in the system and investigate what has happened, please do send us further details via Trustpilot (e.g. the email address you used to create the account) 🥰

Kind regards, Sofie, Luxplus.

Antwort von Luxplus België

1. Apr. 2026

Hej

Tak for din anmeldelse – og vi er kede af at høre om din oplevelse.

Når man handler hos os, accepterer man selv medlemskabet i forbindelse med købet. Medlemskabet giver adgang til medlemspriser, men det er altid også muligt at købe produkterne til normalpris uden medlemskab 🛍️

Vi vil meget gerne hjælpe dig med at få løst sagen hurtigst muligt. For at vi kan finde din profil i systemet og undersøge, hvad der er sket, må du meget gerne sende os flere oplysninger via Trustpilot (f.eks. den e-mailadresse, du har brugt til at oprette kontoen) 🥰

Med venlig hilsen
Mia - Team Luxplus

Antwort von Luxplus België

30. März 2026

Bonjour,

Merci d’avoir partagé votre expérience.

Nous sommes désolés de lire votre ressenti et comprenons que cette situation ait pu être source de mécontentement. J'aimerais quand même clarifier certains points concernant notre service.

Luxplus fonctionne comme un club pour membres donnant accès à des prix réduits sur de nombreux produits. L’inscription comprend une période d’essai gratuite de 14 jours, après laquelle l’abonnement se renouvelle automatiquement à 9,95 € par mois. Bien entendu, il est possible de résilier à tout moment.

Nous veillons à ce que ces informations soient clairement indiquées à différentes étapes du parcours d’achat :
– à côté de chaque produit
– dans le panier
– dans les conditions d’adhésion (à valider avant le paiement)
– dans l’e-mail de confirmation de commande

Par ailleurs, un e-mail de confirmation est également envoyé lors de l’activation de l’abonnement.

Nous comprenons que ce type d’abonnement ne corresponde pas à toutes les attentes et regrettons si cela n’a pas été suffisamment clair pour vous. Notre service client reste à votre disposition et aurait été ravi de vous accompagner plus tôt dans votre démarche.

N’hésitez pas à nous contacter afin que nous puissions examiner votre dossier et vous apporter une aide personnalisée.

Bien à vous,
Nathalie, Luxplus

Antwort von Luxplus België

27. März 2026

Hi Anna,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience has been so frustrating and that the membership was not clear to you at the time of purchase.

We understand how upsetting this can be, especially when charges appear unexpectedly. We aim to communicate that the membership is part of the purchase at several stages, including on the product page, in the cart, and in the order confirmation. That said, we take your feedback seriously and are continuously working to make this even clearer.

We’re also sorry to hear that you’ve had difficulty getting support. This is not the experience we want to provide. Cancelling your subscription can be done via your profile, but we’re also more than happy to take care of this for you directly.

To ensure your case is handled properly, we would like to receive your contact details. This way, we can check whether our support team has already assisted you, and if not, we will make sure this is taken care of 🙏

Thank you again for your feedback.

Antwort von Luxplus België

Aktualisiert am 25. März 2026

Hej Arne

Tak for din anmeldelse – og vi er kede af at høre om din oplevelse.

Vi vil meget gerne hjælpe dig med at få løst sagen hurtigst muligt. For at kunne finde din profil i systemet og undersøge, hvad der er sket, har vi nu sendt dig en mail, efter vi modtog de sidste oplysninger fra dig.

Når man handler hos os, accepterer man selv medlemskabet i forbindelse med købet. Medlemskabet giver adgang til medlemspriser, men det er altid også muligt at købe produkterne til normalpris uden medlemskab.

Det lyder dog bestemt ikke som den oplevelse, vi ønsker at give vores kunder, og vi vil derfor meget gerne kigge nærmere på både login-problemet og din ordre, så vi kan hjælpe dig videre.

Du er meget velkommen til at svare på den mail, vi har sendt, så vi kan finde din konto og få løst sagen.

Venlig hilsen
Hannah
Luxplus

Antwort von Luxplus België

23. März 2026

Bonjour,

Merci pour votre avis !

Il semble que vous ayez créé un abonnement Luxplus avec votre compte. Luxplus est une boutique en ligne proposant des prix réduits réservés aux membres sur des milliers de produits. Lorsque vous commandez en utilisant les prix membres, un abonnement est automatiquement créé, incluant un essai gratuit de 14 jours. Après cela, il se renouvelle à 9,95 € par mois. Vous pouvez toujours choisir entre le prix membre et le prix normal lors de vos achats.

Nous essayons de rendre cela aussi clair que possible tout au long du processus d’achat :

À côté de chaque produit
Dans le panier
Dans les conditions générales de l’abonnement (qui doivent être acceptées pour finaliser l’achat)
Dans l’e-mail de confirmation de commande

Comme nous ne pouvons pas identifier votre compte à partir de votre avis, nous vous invitons à contacter notre service client ou Trustpilot avec un peu plus d’informations (comme votre numéro de commande ou l’adresse e-mail utilisée), afin que nous puissions retrouver votre compte et vous aider rapidement 🔍

Nous avons hâte d’avoir de vos nouvelles !

Cordialement,
Mia – Luxplus

Antwort von Luxplus België

19. März 2026

Hi

Thank you for updating your review 😊

We really appreciate your patience while we looked into this, and we’re very happy to hear that everything worked out in the end. It means a lot to us that you took the time to share this.

If you ever need anything or have questions in the future, feel free to reach out – we’re always here to help 🙏

Kind regards,
Mia - Luxplus

Antwort von Luxplus België

19. März 2026

Hi

Thank you for your feedback 😊

We are very sorry to hear that you feel this way, and we would like to clarify how our membership works.

Luxplus is a unique membership club where you get access to thousands of products – from exclusive brands to well-known everyday favorites . As a member, you benefit from exclusive offers, membership levels with increasing advantages, free delivery, and the opportunity to gather all your favorite brands in one place.
Your benefits depend on your membership level.

The membership includes a free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping 🛍️

To ensure full transparency, information about the membership is clearly displayed several times throughout the purchase process:
– Next to each product
– In the shopping cart
– In the membership terms and conditions (which must be accepted before completing the purchase)
– In the order confirmation sent after the purchase

In addition, you receive a confirmation email when your membership is created, and you may also receive newsletters from us, where your membership is reflected.

We understand that memberships are not for everyone, and if you did not wish to continue, we truly wish you had contacted us earlier. Our customer service is always ready to help and would have gladly assisted you.

You are always welcome to reach out to us if you have any questions or need assistance, we are happy to help!

Kind regards,
Mia- Luxplus

Antwort von Luxplus België

Aktualisiert am 18. März 2026

Hi,

Thank you for your review.

We’re very sorry to hear that you have not received your order and completely understand how upsetting this must be.

I cannot see that you have contacted our customer service regarding this matter, and we truly hope to hear from you soon so we can help resolve the issue with your missing package as quickly as possible 🙏
Of course, we will also be happy to assist you with cancelling your membership if that is what you would like.

It also seems that a membership was created on your account. Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When a product is purchased at the member price, a Luxplus membership is automatically set up for the account. The membership includes a 14-day free trial, and after that, it continues at 9.95 EUR per month unless it is cancelled. Customers can always choose between the member price and the regular price when shopping.

We make every effort to ensure this information is clear throughout the purchase process.

Please don’t hesitate to reach out — we are here to help and will do everything we can to find a solution for you 🥰

Kind regards,
Mia-Luxplus

Antwort von Luxplus België

18. März 2026

Hi,

Thank you for your review.

We’re very sorry to hear that you have not received your package. Unfortunately, it appears that it has been lost in transit, and we completely understand how frustrating and disappointing that must be.

Of course, we will make this right for you. You can either receive a full refund or have a new package sent to you at no extra cost — whichever you prefer 🙏

I have already contacted you by email to ask which solution suits you best, and we will take care of everything as soon as we hear back from you 🥰

Kind regards,
Mia-Luxplus

Antwort von Luxplus België

18. März 2026

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a free trial, after which it renews every 30 days. Customers can always choose between the member price and the regular price when shopping 🛍️

Because you chose Klarna Pay Later when you created the membership, the invoice is sent after the membership has already renewed.

With Klarna Pay Later, you don’t pay right away. You receive the product first, and then Klarna sends you an invoice.

You’ll have up to 30 days to pay, so you can choose when it suits you within that time.

Once the invoice is paid, there will be no further charges related to this membership, and it will be fully closed.

I can also see that you saved money by shopping at the member price and that you received free shipping on your order. Without the membership, the total cost of the products would have been higher than the membership fee 🙏

If you have any questions or would like help with your membership, please feel free to contact our support team.

We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus België

18. März 2026

Hi,

Thank you for your feedback. We’re really sorry to hear that this has been your experience, and we completely understand how frustrating it must feel.

We would like to clarify that we do send both a welcome email and regular newsletters to our members. In addition, we make every effort to clearly inform about the membership during the purchase process. For example, this information is shown next to the products, in the shopping cart, in the terms and conditions (which must be accepted before completing the order), and again in the order confirmation email sent after the purchase 📨

We can also see that you have not contacted our customer service regarding your membership, and we truly hope to hear from you so we can assist you further and resolve this for you as quickly as possible 🙏

Kind regards,
Mia- Luxplus

Antwort von Luxplus België

18. März 2026

Hi,

Thanks for sharing your experience — and I’m really sorry to hear how frustrated you’ve been. I completely understand how this situation can feel, and I really appreciate the chance to explain things a bit more clearly 😊

Luxplus is an online store where you can choose between regular prices and lower member prices. If you select the member price at checkout, a membership is automatically created for your account. It comes with a 14-day free trial, and after that it continues at 9.95 EUR per month unless it’s cancelled.

We do our best to make this as clear as possible during the purchase process. The information is shown several times — next to the products, in the cart, in the terms and conditions (which need to be accepted before completing the order), and again in the order confirmation email.

We can see that you haven’t contacted our customer service about this before, and we really wish you had reached out earlier so we could have helped you straight away and avoided this situation.

That said, we’ve now contacted you by email and made sure your membership has been cancelled 🙏

If you have any questions or need further help, just reply to our email — we’re always happy to assist.

Best regards,
Mia- Luxplus

Antwort von Luxplus België

18. März 2026

Hej,

Tusind tak fordi du har taget dig tid til at skrive en anmeldelse – det sætter vi stor pris på 🙏

Jeg vil gerne beklage, at du oplevede så lang ventetid både på din bestilling og på svar fra os. Det er bestemt ikke den oplevelse, vi ønsker at give vores kunder, og vi forstår godt, at det kan være frustrerende.

Heldigvis kan jeg se, at min kollega har sendt en ny pakke afsted til dig den 13. marts, og jeg håber derfor, at du allerede har modtaget den, og at alt er, som det skal være 🥰

Vi sætter stor pris på din tålmodighed og forståelse, og vi håber, at du nu er tilfreds med din ordre. Du er selvfølgelig altid velkommen til at kontakte os, hvis der skulle være det mindste.

De bedste hilsner
Mia - Luxplus

Antwort von Luxplus België

18. März 2026

Hi,

Thank you for

We sincerely apologize if the membership came as a surprise. Please be assured that it is never our intention to mislead our customers in any way. We want to clearly emphasize that this is not a scam—transparency and trust are extremely important to us, and we are committed to providing a legitimate and honest service at all times.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase

If you have any questions or would like help with your membership, please feel free to contact our support team, so we can review your case again.

We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia - Team Luxplus

Antwort von Luxplus België

3. März 2026

Hi Clara,

Wat jammer om te lezen dat je dit zo hebt ervaren. We snappen echt dat het heel vervelend is als je het gevoel hebt dat je ergens zonder het te beseffen in terecht bent gekomen - dat zou voor niemand fijn zijn.

We willen je wel geruststellen dat het niet mogelijk is om lid te worden zonder daar actief akkoord voor te geven. Tijdens het bestelproces wordt het lidmaatschap op meerdere momenten vermeld: bij de ledenprijzen, in je winkelmandje en in de voorwaarden, die je moet accepteren voordat je bestelling kan worden afgerond. Er kan dus geen lidmaatschap worden gestart of geld worden afgeschreven zonder dat daar tijdens het bestellen toestemming voor is gegeven.

Dat gezegd hebbende: als het voor jou niet duidelijk is geweest, dan vinden we dat natuurlijk oprecht vervelend om te horen. We willen graag dat alles zo transparant mogelijk is.

Als je wilt, kijken we met alle liefde even met je mee naar wat er precies is gebeurd. Ik zal je een verzoek sturen voor je contact informatie om te kijken of je al bent geholpen door ons team!

Groet,
Manu - Luxplus

Antwort von Luxplus België

3. März 2026

Hi Zoubida,

Nous sommes sincèrement désolés de lire que vous avez vécu la situation de cette manière. Nous comprenons tout à fait à quel point il peut être frustrant d’avoir l’impression de s’être retrouvé engagé dans quelque chose sans en avoir pleinement conscience - ce n’est agréable pour personne.

Nous tenons toutefois à vous rassurer : il n’est pas possible de devenir membre sans donner son accord de manière active. Pendant le processus de commande, l’adhésion est mentionnée à plusieurs reprises : à côté des prix membres, dans le panier, ainsi que dans les conditions d’adhésion, qui doivent être acceptées avant de pouvoir finaliser la commande. Il n’est donc pas possible d’activer un abonnement ni d’effectuer un prélèvement sans consentement donné lors de la validation de la commande.

Cela dit, si certains éléments n’ont pas été suffisamment clairs pour vous, nous en sommes sincèrement désolés. Nous attachons beaucoup d’importance à la transparence et prenons ce type de retour très au sérieux.

Si vous le souhaitez, nous serions ravis d’examiner votre situation plus en détail afin de comprendre ce qu’il s’est passé. Je vais vous envoyer une demande afin d’obtenir vos coordonnées et vérifier si notre équipe vous a déjà apporté une assistance.

Manu - Luxplus