Haven't received my parcel yet. Deliveryvstated 2-3 working days and it’s been over a week. Understand they are closing down and have high volume of sale maybe. Head up if your ordering delivery may t... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I purchased a pair of jeans and a couple of sweaters. Everything arrived in great condition and as ordered the jean did not fit so I had to returned them but customer services was wonderful and very r... Mehr ansehen
I am from Greece and I make an order but I made a mistake and placed the same Product twice. I sent email directly and they responded immediately to cancel the order, even though my order had been... Mehr ansehen
I recently had contact with Anais who was super helpful when assisting with a return I had made. The responses were so quick, very clear and straightforward and she was just overall so understanding.... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Our collection of show-stopping shoes will give your wardrobe that killer finishing touch!
Kontaktinformationen
Manchester, Vereinigtes Königreich
- 08009545024 (UK ONLY)
- info@luxetokill.com
- luxetokill.com
4,5
Hervorragend
767 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
When I had to email them
When I had to email them, they got back to me straight away and were very helpful! I ordered some cargo pants which looked great on and good quality! Overall happy with my product and service. Will definitely be ordering from them again.
14. April 2023
Bewertung ohne vorherige Einladung
Clothes are amazing
Clothes are amazing
Customer service always so good
13. April 2023
Bewertung ohne vorherige Einladung
good costumer service!
their costumer service on instagram is great! prompt responses and very helpful
11. April 2023
Bewertung ohne vorherige Einladung
Package arrived on time
Package arrived on time, perfect condition, and everything fit so nicely. Also, thank you for engaging with your followers, I really appreciated that. Muchas gracias xx
10. April 2023
Bewertung ohne vorherige Einladung
The quality and fit of the trousers I…
The quality and fit of the trousers I ordered are literally perfection, fits so nicely in all the right places, I always find it hard to find trousers my size. I will be buying more 100%
6. April 2023
Bewertung ohne vorherige Einladung
Customer service is excellent
Customer service is excellent, whenever I message they are always so friendly and helpful!
Products are always stylish and incredible quality ♥️
6. April 2023
Bewertung ohne vorherige Einladung
Scammers
Previously bought off Luxe to Kill for the first time, tried on the outfit but wasn't true to size so sent it back. After waiting for over a month for the refund I then get an email to say that my return has been rejected for 'marks'. I asked them to take a photo of these 'marks' as I had the dress on for all of about 1 minute to try on and they said that they can't send me a photo as it was on its way back to me. Massive inconvenience, I've moved address so now have to try to get the dress back somehow to try and sell on again. Scott is being very difficult in allowing me to raise a complaint, and now I'm stuck with a dress I don't like and doesn't fit me, wasting £25 in the current climate. They must be making such losses that they have to scam you into saying you have 'damaged' something when you haven't. First and last time I ever use this company. Absolute shambles and the worst customer experience!
3. April 2023
Antwort von Luxe To Kill
Hi,
We are sorry to hear about the issue regarding your return, however you purchased a black dress which was returned with clearly visible white deoderant stains/marks on the inside of the arm. For obvious reasons we cannot accept this as a return and so this is the reason it was returned back to you - we ask all customers to returnt he item(s) purchased in the exact manner it was delivered in, and if this isn't managed then unfortunately we cannot refund or exchange. Due to the nature of the stains it is entirely possible that you may not have realised these marks/stains had been left, however you will see this once you recover the returned item.
We would like to reiterate we at Luxe To Kill have very little to gain by keeping hold of any funds of customers without good reason, however in instance such as this I'm afraid we have no choice as the item is completely unsellable to another person.
Many thanks,
LTK CS Team
Quick response
Scott helped resolve my question quickly ☺️
3. April 2023
Bewertung ohne vorherige Einladung
Fast replies when i needed help with my…
Fast replies when i needed help with my order.
1. April 2023
Bewertung ohne vorherige Einladung
Fast response and understanding
Fast response and understanding.
Clothing is awesome and true to size.
2. April 2023
Bewertung ohne vorherige Einladung
I'm in love with this brand since first order.
I'm excited about the order. The clothes exceeded my expectations. Package well packed. The delivery took longer, but considering the delivery to the Czech Republic and the delay of the package at customs, it is understandable. The clothes are of very good quality, they match the picture on the e-shop and the size description. I will definitely order again. I like the design and quality of this brand.
30. März 2023
Bewertung ohne vorherige Einladung
LUXE TO KILL IS A LOOK TO KILL
The quality was great, i get compliments left right and centre and they reply fast in the dms !
30. März 2023
Bewertung ohne vorherige Einladung
LTK's Scott
LTK's Scott, i hope you sleep well at night??
Why are you trying to profit from scamming people's refund money?
your business is not going to last long.
aren't you ashamed of your self?
do you have any conscious?
they claim items missing items from package also took one of the items tag off and just sent back me claiming its not resaleble? disgusting and dodging
they also refused to work with alternative dispute resolution
please if you are experiencing similar issues collected report this to trade standard we will win!
29. März 2023
Antwort von Luxe To Kill
Hi,
We are very sorry to hear about the issue with your return, are you able to share with us your order number so I can look into this for you? I can assure you we do not hold any funds of anybodys if items are both returned and in the original state they were dispatched in. There is no benefit for us in doing so at all.
Many thanks,
LTK CS Team
I recently returned an item and I…
I recently returned an item and I emailed them to have an update and the lady was very efficient with her response and processed my refund immediately
30. März 2023
Bewertung ohne vorherige Einladung
Suit
Ordered linen trousers and jacket from this company but sadly it was too big. I returned it same day to exchange for smaller size but needed it urgently for holidays. Got in touch with Scott at Customer Services and he was brilliant! He said he would sort this out. He was so helpful throughout - and so professional. Suit was also very nice. Happy customer.
29. März 2023
Bewertung ohne vorherige Einladung
The consumer service
The consumer service was very nice and reply very quickly ! Love it !
28. März 2023
Bewertung ohne vorherige Einladung
Absolutely amazing brand and the…
Absolutely amazing brand and the clothing is very unique and popping
28. März 2023
Bewertung ohne vorherige Einladung
5 star customer service
My item arrived defective and I contact the LTK customer service team. Scott was great and responded to me within 24 hours. He sent me a new item and it arrived in Canada within 1 week. I had the dress on time for my event! Amazing, seamless and unmatched customer service. Thanks Scott
23. März 2023
Bewertung ohne vorherige Einladung
best customer service i’ve encountered
best customer service i’ve encountered, helped me with shipment issues all the way through. definitely purchasing again soon
24. März 2023
Bewertung ohne vorherige Einladung
High quality
Such good quality clothing and amazing customer service when sorting out returns!
23. März 2023
Bewertung ohne vorherige Einladung
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