Haven't received my parcel yet. Deliveryvstated 2-3 working days and it’s been over a week. Understand they are closing down and have high volume of sale maybe. Head up if your ordering delivery may t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a pair of jeans and a couple of sweaters. Everything arrived in great condition and as ordered the jean did not fit so I had to returned them but customer services was wonderful and very r... Mehr ansehen
I am from Greece and I make an order but I made a mistake and placed the same Product twice. I sent email directly and they responded immediately to cancel the order, even though my order had been... Mehr ansehen
I recently had contact with Anais who was super helpful when assisting with a return I had made. The responses were so quick, very clear and straightforward and she was just overall so understanding.... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Our collection of show-stopping shoes will give your wardrobe that killer finishing touch!
Kontaktinformationen
Manchester, Vereinigtes Königreich
- 08009545024 (UK ONLY)
- info@luxetokill.com
- luxetokill.com
4,5
Hervorragend
767 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing customer service from Scott
Amazing customer service from Scott. Dealt with my query quickly. Will definitely shop again! 🤍
23. März 2023
Bewertung ohne vorherige Einladung
The best customer service from Scott
Sadly I lost both drawstrings for the cuff of my cargos so I could no longer adjust to make them tighter. I messaged them on insta and they offered to send replacement strings straight away without question. This surprised me because it was completely my fault that I had lost them and they were under no obligation to help me. I’m so happy that I can wear my cargos again. I’ll be shopping with them again soon :)
23. März 2023
Bewertung ohne vorherige Einladung
Good customer service from Scott
Good customer service from
Scott via email on a faulty item. I
Always shop here never had any issues
22. März 2023
Bewertung ohne vorherige Einladung
Customer Service Team 5 stars
Unfortunately what I ordered did not fit but no fault of LTK and I returned the items very straight forward My customer service experience to follow up on my refund was 5stars Scott | Customer Service Team | Luxe To Kill
21. März 2023
Bewertung ohne vorherige Einladung
They don’t issue refunds- ignore emails
Return an item they received it on the 4th March still chasing my refund unbelievable service they ignore emails
Update 23.3.23
Received my refund after posting my review and then they had the audacity to tell me to take down my review!!!! Will never do that and will never use you again
4. März 2023
Bewertung ohne vorherige Einladung
Antwort von Luxe To Kill
Hi,
We are very sorry about the issue with your return, are you able to provide us with your order number so somebody can look into this for you?
Many thanks,
LTK CS Team
Great customer service and great…
Great customer service and great quality clothes. Really pleased
21. März 2023
Bewertung ohne vorherige Einladung
The team at luxe to kill where very…
The team at luxe to kill where very helpful
20. März 2023
Bewertung ohne vorherige Einladung
Amazing customer service!
17. März 2023
Bewertung ohne vorherige Einladung
Same as everyone else…sent 2 returns
Same as everyone else…sent 2 returns, confirmed received by Royal Mail 2 weeks ago yet no refund and no reply to my emails.
Edit 23/03 I’ve already emailed with my order numbers. 158539 158540
Edit 31/03 yes, I received a refund.. after chasing several times
Edit 10/05 despite replying on this and confirming my order was genuine because the eventually refunded me; they have now flagged this to trustpilot for ‘not being genuine’. Endless disgusting behaviour
21. März 2023
Antwort von Luxe To Kill
Hi,
I can see your refund was issued on 23rd March so this should all be sorted now. Just to confirm your returns were received on the 10th March, so your refund was processed within 10 working days as notified via email to yourself. This is within the 5-10 working days refunds usually take to process as stated in our returns policy. I can confirm you were also notified of this via email when you requested an updated status on your return.
We ask customers to get in touch with us if your refund is not processed after 10 working days of us receiving it back to our HQ.
Many thanks,
LTK CS Team
Questions
Helped me with questions they are really nice🥰
20. März 2023
Bewertung ohne vorherige Einladung
I was really impressed by their…
I was really impressed by their customer service . I had a post misplaced parcel , which was the Royal Mail fault and they sent me out a new parcel that day and was there the next day .. no fuss .. just said we will send you another out sorry for your inconvenience..
well done 👏 Luke to kill .. thanks …
3. März 2023
Bewertung ohne vorherige Einladung
Please avoid this company
Please avoid this company.
Sent a return back which arrived back at the warehouse 2 weeks ago and still haven’t received a email saying they’ve received my return, even though it’s displayed in the Royal Mail app.
I’ve emailed customer services a few times, which the latest reply being on Thursday 16th telling to wait until Monday??
I wish a read the reviews as everyone seem to have the same issue. Over two weeks is a ridiculous amount of time to wait for a refund, especially when they’re more than happy to take your money in two seconds.
Further more, please note if you are returning a parcel they charge you £3 which is knocked off the return… when you eventually get it.
UPDATE 22.3.23.
Company gave me refund and took £3 off as the delivery fee which is think is a cheek considering how poor their customer services was. I was emailed asking to delete my review which I can see is a frequent request from reading other reviews! Maybe this has something to do with only 6% has 1 star reviews!!
EDIT! -
This company have flagged my review as not a genuine experience , where I had to provide a screenshot of my order to trust pilot, other wise the review gets removed! Don’t ask for feedback and reviews if you can’t take the negativity that comes with it!
Please avoid this company.
18. März 2023
Antwort von Luxe To Kill
Hi Sophie,
We are very sorry about the issue regarding your return - I can see your refund was issued on the 21st March which is one day later than the promised 10 working days (two weeks). Whilst we take responsibility for the one day late refund we have also cancelled the £3 deduction for using the return label for you.
Please let us know if you need any more help with anything.
Many thanks,
LTK CS Team
Customer service excellent from Scott
Customer service excellent from Scott
Got back to me very quickly and sorted refund thank you 😊
17. März 2023
Bewertung ohne vorherige Einladung
So helpful and quick response
10. März 2023
Bewertung ohne vorherige Einladung
Great customer service
I ordered the wrong size and they were so quick to change my order and responde to me!! Really really happy as I needed my top for a birthday.
14. März 2023
Bewertung ohne vorherige Einladung
Great customer service
Great customer service. Very fast response to my questions! Thanks Scott.
13. März 2023
Bewertung ohne vorherige Einladung
Not a good experience at all.
Not a good experience at all.
Ordered an item didn't fit .
Used exchange service.
I got in contact a week later as still still no item sent.
Was then told item was out of stock . 😡 exchange service should be more prompt so avoid this .
5* to customer team for reaching out to me .
Offered me a discount for next purchase . 👍
13. März 2023
Bewertung ohne vorherige Einladung
Amazing brand
You really get what you pay for from luxe to kill, the quality is always amazing and the clothing looks exactly like the photos. I am a size 6 and everything I have ever bought fits perfectly!
13. März 2023
Bewertung ohne vorherige Einladung
The costumer service are amazing very…
The costumer service are amazing very understandable and patient. Lovely ⭐️⭐️⭐️⭐️⭐️
13. März 2023
Bewertung ohne vorherige Einladung
The customer service was great!
28. Februar 2023
Bewertung ohne vorherige Einladung
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