Luggage Superstore Bewertungen 

I had an issue with a faulty zip on a new case just before I went on holiday. I contacted LS and spoke to Laura in customer service. She responded quickly and was very helpful, I sent a few pictures of my faulty case & was asked if I wanted a replacement or a refund. I needed the case so a replacement (and my choice of colour) was sent within 48 hours.
Great service & great new case! Would use again.

I ordered a backpack on 21st of March and as of today I haven’t even received an order tracking number. I contacted with the customer service a couple of times and I was told I will receive the tracking number by today. Still nothing…
My order was supposed to be a birthday gift but unfortunately birthday passed and I still don’t have the product. I was fine with waiting but still having no info about shipment makes me think it will take ages.
This was my first order and I am very unhappy about it. If I knew, I would have ordered from Amazon.

Useless. I paid next day delivery and for some mysterious reason that wasn’t explained they weren’t able to deliver.

Truly great customer service which is rare. Responsive and capable - sorted out the lock issue with my luggage quickly and efficiently. Most importantly the communication was impeccable.

Quality product at a decent price with a fast and flawless delivery - can't ask for more than that - many thanks.

Ordered at 1.30pm and my item arrived at 10.30am the next day without me paying extra for next day delivery.
Brilliant service thank you

Completely wrong order received! Now 4 days before a holiday I have no case.

DO NOT USE THESE

Ordered luggage, paid extra to have a weekend delivery however this was ignored as the delivery was scheduled for a weekday.
I had to change work plans to be in to receive the delivery.

UPDATE
Great response from Luggage Superstore - thanks.

Regardless of the outcome, the team at Luggage Superstore were amazing and I have to give credit to - Laura at customer service as she went above and beyond to help me resolve the issue with DPD.

Just a really good company to deal with, no delays and arrived on time. Thank you.

I don't normally write reviews, but this experience was so good, I had to! Amazing delivery timescale, even when I made a mistake and needed to return and reorder. One request - please stress more openly that suitcase length INCLUDES the wheels!

Fast Delivery. Great Suitcases at a Great price

Goods were as described and arrived well-packaged the next day, as requested. Price was competitive too. I also contacted customer service with a general warranty question which was answered fully and almost straight away. Not used Luggage Superstore before but am happy I tried them.

Fast delivery and a simple buying process with Apple Pay. Product was as described.

Great product very strong but not too heavy good layout for luggage in separate compartments

Goods packaged securely and delivered promptly by friendly courier.
Goods - great value for money.

Fast delivery, beautiful laptop bag and beautiful colour, more like a very pale dusty pink shade. I bought this for a gift and I'm sure my Daughter will love it!

Ordered an American tourister case after being let down elsewhere got 65 percent off free next day delivery via DHL product is superb highly recommend this firm . Update the lock failed on the case whilst away. Returned the case repaired and returned in 2 weeks

Bought a Samsonite cabin bag, best price around, fast delivery and really pleased. Would definitely use again!

Rapid delivery and loads of choice, too. I was fortunate to be able to afford a bit extra so I went for the Samsonite. Easy to use, loads of capacity and some much easier to walk with rather than a pull along.