Lambert Smith Hampton Residential Bewertungen 2.174

Asked for information that i needed to sell a property and th e response was very quick and also helpful assisting with things that i didnt understand, thanks to the knowledge from Kirsty Hamer

After two email enquiries, a registered letter (all sent from Australia) I have finally found someone at LSHResi
to help me, the initial enquiry was later December, 2025, now it is March, 2026. Thankyou Aimee for your speedy reply (only reply) and passing my query to your credit control, unfortunately they have yet to reply and answer my question.
The question being, is there any Ground Rent owing on my apartment in London? Such an easy answer, yes or no, yet so hard for someone to contact me with that answer.
Thankyou Aimee for your great customer service.
Just hope someone in LSH Resi has the same attitude to the job and answer me.

Sian was really helpful with everything that we needed help with.

Can recommend

My experience with Lambert Smith Hampton (Shrewsbury office and their payment/accounts team) has been deeply disappointing. Communication has been consistently poor they are right always, transparency is lacking, and genuine customer queries are often met with a dismissive tone that feels completely inappropriate for a professional organisation.

For almost three months they have claimed to be “updating their systems,” leaving customers unable to access even basic account information. When I asked for an up‑to‑date statement, I received a blunt response from Kirsty in accounts: “We don’t do this!” It’s astonishing that a company can insist customers use a specific app for payments from January 2026, send multiple letters pushing this requirement, and then fail to maintain the very system they forced everyone onto.

If a customer took three months to pay, they would face a £150 late fee without question. Yet LSH seems comfortable operating with delays and confusion on their own side. The double standard is laughable.

Whenever I asked reasonable questions about fees, costs, or processes, the replies were generic and avoided the issues entirely. I was repeatedly told that certain matters were “not their responsibility,” which made it almost impossible to understand what I was being charged for or how decisions were being made. Despite this lack of clarity, their letters remained firm at times bordering on aggressive with far more focus on demanding payment than providing information.

I was given no realistic time to budget, and then a larger bill was issued just two weeks before Christmas. When I questioned this, I received another curt response from Kirsty stating that “this is what they do” and that all accounts are sent for January. The tone felt dismissive rather than helpful.

I also went through their formal complaints process, which felt more like a procedural formality than a genuine attempt to resolve concerns. At no point did I feel that my issues were properly considered. All responses became shorter and less engaged, giving the clear impression that further discussion was unwelcome.

Overall, Lambert Smith Hampton Shrewsbury and their accounts department appear to prioritise process over people.

Customers deserve clear answers, working systems, and respectful communication not generic replies, pressure to use systems that don’t function, and aggressive reminders when the organisation itself is struggling to manage its own processes. I couldn’t even find a customer charter on their website, and the complaints process feels far from impartial.

Aimee was supportive and detailed in her delivery of my request. Even confirming SLAs for communications for my litigator. Thank you and I appreciate you

I have recently moved into my property and have been having issues with getting my service charge set up- Tracy Revell has been super helpful and helped me get it sorted! Thank you !!

I made an enquiry last night and was passed through to Naomi this morning. Very prompt responses, super kind and helpful and had my case wrapped up in a matter of minutes. Thank you very much

Seeing as they refuse to claim their dreadful commercial page it seems only fair that residential customers are forewarned on how this company is eroding a neighbourhood in Edinburgh.

After taking over leith kirkgate, this shower have desecrated the locals shopping centre. Removing two shops under the “end of lease” excuse whilst leaving the units empty. Thankfully this is having the desired affect as locals are venturing further afield and finding better than the kirkgate ever had to offer in the first place. The closures have actually enabled locals to see that the kirkgate is a tip and should be raised to the ground if it’s not going to be used as it’s supposed to be.
I have no doubt that student accommodation will be up here shortly as the current owner has shown no interest or desire to improve on the kirkgate. They’re just slowly destroying it.

Any company that does this to a community has no business being in business.

We had a leak into our flat from the flat above .
The owner of the flat above did nothing to sort it for about a month, we had 11 leaks in total before the matter was resolved.

During the entire period the Regional Manager Louise Burnett didnt do much to help us in this case where the property above was in disrepair, owner was not in a hurry to stop the leak and despite the lease stating is their responsability to take action when a property falls into disrepair they completely ignored the terms of the lease, they were not even aware of the wording of the lease, no one in their office seems to be aware of their obligations. We only had action afetr we contacted the Managing Directors of the company. Now our flat is in need of decoration and Louise has completely fobbed us off, they are not providing the details of rhe owner above and she is not willing to contact him to arrange the decoration . she is forgetting her salary gets paid by the leaseholders through service charges. I advise everyone to start writing directly to the Managing Directors , file an official complaint and then go to The Property Ombusdman for a complaint as they offer compensation for the inconvenience. Once the management sees due to Louise lack of lease knowledge or service company has to pay compensation for every complaint to Property Ombudsman her employment in the company may be reconsidered .

I'd like to state that Bella Dooley handled my call politely and courteously, under difficult circumstances given the fact that LSHR seemed to be in a state of disarray!

So - keep that good phone manner Bella you were great! :)

The customer care is really great. I have been in touch with Kirsty Hamer and she has always been helpful and reactive. She has 5 stars from me !

My experience with Tracy Revell based in Hull Office of LSH Residential has been exceptional. Tracy has been my point of contact at LSH for all SC and GR queries for a number of years now, and always provides the information, help and service required in a timely manner. I hope that she is recognised for offering such genuine and friendly service.

Excellent service from Nicola Goddard, re; leaking bin store roof, dealt with promptly, kept informed by email, excellent job by contractors.

I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing.
I've had some lovely whatsapp's off 'Naz' and one phone conversation with her. She is very pleasant, but unable to help and keeps saying she has referred my interest to her Director. No calls or emails from said Director.
I just don't get it. Why advertise a property and not let a cash buyer take a look?

LSH were able quickly to resolve my issue without fuss or reminders from me.

Roddy

My five star goes to Sophia Wrisdale who helped me with my queries very quickly. She is very professionally , supportive and efficient. It’s a lovely experience of communicating with her and get my issue resolved promptly.

We are currently experiencing an appalling lack of professional conduct from Lambert Smith Hampton (LSH) following the termination of our management agreement.
Despite a mandated handover date of 31st December 2025, LSH continues to withhold our funds as of 4th February 2026. This is a flagrant breach of The Property Institute (TPI) rules regarding the transfer of client monies.
The impact of this delay is now critical: we are unable to pay the insurance premium for our site because LSH is holding the necessary funds. By not releasing our money or settle the premium directly, LSH is knowingly leaving a residential site at risk of being uninsured.
Communication from our designated contacts, Millie, Estee Davies and John Ryan has been limited to vague promises that it’s being worked upon despite multiple formal warnings and a 48-hour ultimatum. This level of negligence entirely vindicates our decision to move our business to a local provider which isn’t tangled up in its own processes or ‘not our job’, ‘not our department’ culture.
We have now initiated formal complaint proceedings through The Property Institute (TPI) and will be notifying the Property Ombudsman. We advise any property owners or RMCs to be extremely cautious when dealing with this firm’s handover processes.

Leasehold flat sale
I am in the process of selling my flat in Northampton, it is managed by LSH.
I have been experiencing delays from the solicitors and they have been quoting they are caused by LSH.
I decided to step in and called on two occasions asking for support to push things along. In both cases I found Lynn Welbourne to be polite and also efficient as in a couple of days both delayed documents were provided.
Word of note - don't accept that solicitors cant get a response, I have proven on two occasions it is possible.
Thanks to Lynn.

I enquired with LSH for a statement of the management fees paid at my property and was reliably helped by Niaomi. Unfortunately due to company wide I.T issues it took a little longer than expected but Niaomi kept me informed and promised to get back to me which she did. Thank you Niaomi.

Jed provided great support and resolved my concerns within 1-2 business days. He gave regular updates and was happy to call me and also provide real time updates regarding my concerns.

Many thanks for all your help!