I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Mehr ansehen
Unternehmen hat geantwortet
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Mehr ansehen
Unternehmen hat geantwortet
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or fas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,2
Akzeptabel
4427 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I ordered 5 Caudalie products and 1…
I ordered 5 Caudalie products and 1 Nars concealer from look fantastic app, while paying shipping showed 2-3 days.
On 3rd day I received a package size of a brick and received only Nars concealer. In the app it showed dispatched.
Contacted customer service back and forth they asked me to fill up a form. So the 2 items not dispatched I asked them to cancel and refund but the dispatched items have never reached me I have sent them a picture of evidence. No refunds yet for the items showing dispatched yet never arrived. Horrible experience, please don’t buy many items in this website they mishandle it and then you will go through hell with the emails back and forth. They sent me a link which shows that my items are delivered.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
New products launched
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time.
But one thing I do not like that I paid my items including shipping but when I received the order to my home you charge again shipping, so this is annoying to your customers and make me hesitate 😒.
19. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
I contacted customer support to cancel…
I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfectly. Thank her very much for that help!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Good service , fast delivery and quality
17. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review. We truly value your comments.
We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback.
If you have any further questions, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
so far perfect,,
so far perfect,,, cant wait to recive my order and iam sure iwill order more n the near future💙
15. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Provided a product that I had to fly to…
Provided a product that I had to fly to London to get it and it reached as a wish came true.
1. Januar 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
The app is very easy and pleasant to…
The app is very easy and pleasant to use. And the brand selection is great.
14. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Item not dispatched
Placed order 4 days ago. Item not dispatched and no information received. Not worth the wait
9. Juni 2026
Antwort von Lookfantastic
Hello Ele,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I was partially charged for my order…
I was partially charged for my order and from my experience this means the items you advertised on your website are out of stock.
I might receive the item I ordered to get the free delivery and not the items I wanted. Why does the website advertise items out of stock in the first place?
13. Juni 2026
Antwort von Lookfantastic
Hello Lavinia,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
adding to my previous review to warn…
adding to my previous review to warn others about this unreliable and dishonest company and ongoing delivery nightmare.
this company took my money and has been unable to deliver my package for over 2 weeks. the tracking shows it constantly "in transit" and circling around Dubai. Couriers call and promise delivery - but nobody ever showed up. I live in a hotel, where reception staff and security cameras are available 24/7 to verify, not a single attempt was made.
when I contacted customer service, one agent insisted the package had been delivered - it was not. another agent asked me to print out, fill in, and return a PDF form packed with personal information, rather than simply check their own courier's tracking link.
this is a company that has taken payment, failed to deliver, and then made me jump through absurd hoops instead of taking responsibility. i will not be ordering from Lookfantastic ever again and strongly advise others to think twice before doing so.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hi Rita,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Hidden delivery fees
It didnt me tion anywhere thst I need to pay for customs or delivery fees
6. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Antwort von Lookfantastic
Hello Meznah,
We are sorry your order didn't arrive. We are looking into this for you.
A message has been sent to your account as you were unavailable for a call.
Kind regards,
Liam
Antwort von Lookfantastic
Hello SM,
We regret the slow delivery and lack of transparency. We are working to improve.
A message has been sent to your account.
Kind regards,
Liam
Genuinely Disappointed after three months unresolved postage refund.
I have been a customer of Look Fantastic.ae for some time and wanted to share my experience in the hope it gets resolved and helps others.
Since March 2026 I have been chasing a postage refund on a defective item I was asked to send back to the UK. I was told I was entitled to a postage refund as the Free Returns policy was not applicable in my country.. I was given a reference number and a payment confirmation showing it had been sent to my PayPal account. The money never arrived, and I have screenshots from my PayPal account to prove it.
Every time I have followed up I have been told it is with the finance team and someone will be in touch. No one has. Three months is a long time for what should be a straightforward refund. I have offered as much detail and screenshots as requested and still nada.
I genuinely like the products and the range on offer, but the customer service process around refunds needs serious attention. I hope this is resolved soon and that other customers don’t find themselves in the same position.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I would have given it more stars but…
I would have given it more stars but two of my orders have been delayed only to be cancelled in the end because of the items being out of stock. So frustrating.
7. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Bad experience
Delay in order delivery cancelling items without notice and no refund, if the items are not available mark them as out of stock do not take orders for them
29. Mai 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Antwort von Lookfantastic
Hi,
I am sorry your order was canceled again. We are looking into this issue.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Antwort von Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Shipping Charges----Alot 35 AEd + extra Charges on Parcel at time of Recieving.
Alwaays Wana Purchase 120/160 AEd
and Have to pay Shipping charges.
With good service to Sad Experience paying 35 AEd alwaays as Shipping ((DC) charges.
Samia.
31. Mai 2026
Antwort von Lookfantastic
Hello Khurram,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Relations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
So funktioniert Trustpilot
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