I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Mehr ansehen
Unternehmen hat geantwortet
Like the variety of products and the newest launching products, flexibility to use the coupon code for a flash discount which is amazing that I shop every time. But one thing I do not like that I p... Mehr ansehen
Unternehmen hat geantwortet
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or fas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,2
Akzeptabel
4426 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Solved my problem🥰
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
5 days and my shupment was not…
5 days and my shupment was not proccessed, had to cancel it and reorder
19. Juli 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Very poorly choice of delivery company…
Very poorly choice of delivery company leaves bad impression on Lookfantastic.
They chose EMX to deliver my package. This is a very poorly organized delivery services company. I encourage you to read reviewed on EMX to understand how unprofessional this delivery company is.
My advice to Lookfantastic is to change the delivery service provider. Until then - no more orders from Lookfantastic from me.
12. Juli 2026
Antwort von Lookfantastic
Hello Yulia,
We are truly sorry to hear about your disappointing experience with the delivery service. We understand your frustration and appreciate you bringing this to our attention. Your feedback is invaluable, and we are actively reviewing our delivery partners to ensure we provide the best possible service.
A message has been sent to your account.
Kind regards,
Liam
Y i should to pay 12.45 dirhams for…
Y i should to pay 12.45 dirhams for delivery, u should to ask me b4 .
9. Juli 2026
Antwort von Lookfantastic
Hello Huda,
We understand your concern about the delivery fee. We appreciate your feedback, a message has been sent to your account.
Kind regards,
Liam
Easy ordering and check out
Easy ordering and check out, ordered previously and speedy delivery
9. Juli 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
The shipping takes very long and…
The shipping takes very long time and you don’t know where is your shippment even I you track it ! It’s not clear at all
2. Juli 2026
Antwort von Lookfantastic
Hi Sumaia,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I ordered 3 items and just received 1…
I ordered 3 items and just received 1 item. There is no customer service or support service to follow up.
5. Juli 2026
Antwort von Lookfantastic
Hi Sara,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Extra money deducted
This happenes everytime. It tells me the total (with vat) then when i purchase/ pay it always takes more money than it says. It’s not vat and it’s not custom fees because that’s taken once it is delivered. It is a probably a hidden fee that shouldn’t be there and it’s a scam.
5. Juli 2026
Antwort von Lookfantastic
Hello,
We appreciate you bringing this billing discrepancy to our attention. We understand your frustration when the final charge differs from the initial total displayed. We are looking into this to ensure our pricing is transparent for all purchases.
A message has been sent to your account.
Kind regards,
Liam
I was asked to reorder the items that…
I was asked to reorder the items that were cancelled, and again received no timely follow up on the delay in payment processing.
3. Juli 2026
Antwort von Lookfantastic
Hello,
We sincerely regret the repeated issues with your order and the lack of communication regarding payment processing. We are actively reviewing our procedures to prevent future occurrences.
A message has been sent to your account.
Kind regards,
Liam
Great shop for makeup
15. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
It’s super easy to login and pay
It’s super easy to login and pay. And the discount is great and direct ! Enjoy it!
1. Juli 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delayed delivery
Delayed delivery. Additional charges on delivery. Products not all delivered. Items cancelled after payment. This is the second time I’ve had to pay additional charges for delivery after making a full payment online including delivery.
27. Juni 2026
Antwort von Lookfantastic
Hello,
We are concerned to hear about the delivery issues, additional charges, and missing items. We are actively investigating these problems to prevent future occurrences and improve our service.
A message has been sent to your account.
Kind regards,
Liam
You have charged me double of the price
30. Juni 2026
Antwort von Lookfantastic
Hello Souad,
We are concerned to hear about the billing discrepancy you experienced. We are actively investigating this issue to understand what occurred.
A message has been sent to your account.
Kind regards,
Liam
Great site to navigate
Great site to navigate, clear product and normally quick delivery
27. Juni 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Order was cancelled and 10 days later…
Order was cancelled and 10 days later still waiting for my money back
26. Juni 2026
Antwort von Lookfantastic
Hello
Thank you for leaving your review.
I am sorry to hear that on this occasion your order could not be completed, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Didn’t receive any of the products l…
Didn’t receive any of the products l ordered 🙈my entire order cancelled
19. Juni 2026
Antwort von Lookfantastic
Hello Shahzaadee,
We are truly sorry your order was cancelled. We are looking into this issue.
A message has been sent to your account.
Kind regards,
Liam
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very disappointed!!!!!!!!!!!
I had a very disappointing experience with this website. I ordered several expensive skincare products and paid a premium price expecting proper handling and service.
Although the delivery was supposed to take only 2–3 days, half of the products arrived extremely hot due to improper shipping conditions. These products should have been transported in temperature-controlled packaging, as excessive heat can affect their quality and effectiveness. Considering how expensive they were, this was completely unacceptable.
To make matters worse, the remaining products never arrived. Every time I contacted customer service, I was told they would be shipped “tomorrow.” After repeated delays and excuses, I was eventually informed that the items were actually out of stock.
This was one of the worst online shopping experiences I have ever had. Poor product handling, misleading information, and lack of transparency made the entire process frustrating. I will never order from this website again, even if the prices were reduced by 50%.
Very disappointing.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello Shk,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order being cancelled. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I ordered 5 Caudalie products and 1…
I ordered 5 Caudalie products and 1 Nars concealer from look fantastic app, while paying shipping showed 2-3 days.
On 3rd day I received a package size of a brick and received only Nars concealer. In the app it showed dispatched.
Contacted customer service back and forth they asked me to fill up a form. So the 2 items not dispatched I asked them to cancel and refund but the dispatched items have never reached me I have sent them a picture of evidence. No refunds yet for the items showing dispatched yet never arrived. Horrible experience, please don’t buy many items in this website they mishandle it and then you will go through hell with the emails back and forth. They sent me a link which shows that my items are delivered.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
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