Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Mehr ansehen
Unternehmen hat geantwortet
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Mehr ansehen
Unternehmen hat geantwortet
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktinformationen
Vereinigte Staaten
- lloydsclinical.com
4,7
Hervorragend
965 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I missed a call to re- book my delivery…
I missed a call to re- book my delivery day, for my next lot of medication.
Called back and spoke to Joe. He was very polite, very helpful. Spoke clearly.
I’m booked in now and all done with great ease.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Hannah
Thank you for sharing your experience. We’re pleased Joe was polite, clear, and helpful in getting everything rebooked quickly and smoothly. We really appreciate your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Always kind and helpful to me.
Always kind and helpful to me. I have been using this service for quite some time now and everyone is very pleasant and professional.
Definitely worth the 5 stars.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Anne
Thank you so much for your 5‑star review! We’re really glad to hear you’ve consistently had kind, helpful, and professional experiences with our team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite staff,very patient and she…
Very polite staff,very patient and she made us aware of all our rights .Thank you for your services.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Dalia
Thank you for your lovely review. We’re pleased to hear our colleague was polite, patient, and took the time to clearly explain everything.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly but professional
Julie was friendly patient and professional. Good introduction and confirmed my details. Good explanation/ future plans and delivery dates
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Joan
Thank you for your kind feedback. We’re delighted to hear Julie provided a friendly, patient and professional experience, with clear explanations and next steps. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie
Julie, who called was very friendly and experienced with her knowledge and very helpful went through a lot of information with me but made me feel very reassured
Thank you
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Lesley
Thank you very much for taking the time to leave a review. We're delighted to hear about your experience with Julie from our dedicated Patient Services Team and are pleased you felt reassured about the service we will be providing to you. We're really grateful for your positive comments.
Kind regards
Patient Services and Complaints Improvement Team
Clear and helpful
Julie was very clear and helpful during the call and also called me back swiftly to answer a question I’d asked that she needed to speak to her manager about.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Jane
Thank you so much for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who was able to assist you with your delivery query. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Got excellent advice well explained and…
Got excellent advice well explained and made sure that I understood everything 👍
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Michael
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who clearly explained our service to you. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and made sure I understood…
Very helpful and made sure I understood process. Explained clearly.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Bhav
Many thanks for leaving a review. We're really pleased to hear that our Patient Services Team clearly explained our service to you and we appreciate your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Antwort von Lloyds Clinical
Dear Patient
Thank you for your review. We're glad to hear you found us very helpful!
Kind regards
Patient Safety and Complaints Improvement Team
Very polite chap and very helpful
Very polite chap and very helpful
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Tony
Thank you for taking the time to leave a review. We are pleased to hear the team were very helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds helpline
Julie was very helpful, friendly and very efficient.
Details were clear and easy to understand.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're so pleased to hear that you had a positive experience with our helpline and that Julie was helpful, friendly, and efficient. It’s great to know that the information provided was clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Clear and easy experience
Very helpful and friendly person, Julie.
Nothing was a problem. Fully informed and ready to go with the new meds.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Norma,
Thank you so much for your review. We're so pleased to hear that you had a clear and easy experience, and that Julie was helpful, friendly, and able to support you with everything you needed. It’s great to know you felt fully informed and ready to start your new medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and quick to get things…
Very helpful and quick to get things sorted out ,and always on time with deliveries!.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Colin,
Thank you so much for your review. We're so pleased to hear that you found the service very helpful and that your requests were handled quickly. It’s great to know that your deliveries have consistently arrived on time as well. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Person who called insisted I take my…
Person who called insisted I take my injection once a month,I told him it's every 28 days but he said was wrong,this needs to be addressed, he was wrong and should not tell people differently, this is the first time it has happened.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Linda,
Thank you for your review. We're sorry to hear about the confusion caused during your recent call. You are absolutely right to expect accurate information about your injection schedule, and we appreciate you bringing this to our attention.
We have requested further information from you so that we can look into this properly and address the issue with the appropriate team. Thank you for letting us know that this is the first time it has happened - your feedback helps us improve the service we provide.
Kind regards,
Patient Safety and Complaints Improvement Team
Feeling safe
Feeling safe
The operator was confident and professional
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Morris,
Thank you so much for your review. We're so pleased to hear that you felt safe and found the operator confident and professional during your interaction. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Following a stay in hospital and a big…
Following a stay in hospital and a big change to my treatment.I discovered that my px had not been received,therefore i had no medication and was quite stressed out .However a lovely member of staff called Arrow helped me monday the 23rd of march and reassured me she would. chase it up as an urgent.This is all sorted now and received a phone call 26th March to tell me my delivery will be Tuesday 31st .I cant thank her enough and this is above and beyond service
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Thank you, Mrs Lamb, for your wonderful review.
We’re so glad we were able to support you during a stressful time and get everything resolved quickly. Your kind words mean a lot to our team.
The Lloyds Clinical Team
Excellent Care from Lloyds Clinical.
Vicky arrived on time, having confirmed the appointment the previous evening. She worked efficiently and with care.
I really can’t fault the service that I receive from your Company. Communication, deliveries and care has been excellent.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Graham
Thank you very much for taking the time to leave a review. We're delighted to hear your kind and positive comments about Vicky from our Nursing team who visited you today. We really appreciate your feedback on the service that we provide to you.
Kind regards
Patient Safety and Complaints Improvement Team
Good service, app doesn’t work
Been a customer with Lloyds Clinical for several years for medication deliveries. Communication to arrange deliveries has to be done over phone or by email as the Home app has never worked. I have attempted many times with zero success. Tried twice this morning only to be sent the standard response ’oops, something went wrong’ again.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're really sorry to hear that you've experienced some issues with our App when booking your deliveries. Please contact our dedicated team at patientapp@lloydsclinical.com with your details so they can give you further advice and try to help troubleshoot this for you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent
Excellent, speedy, well mannered and super helpful. Thank you 🙏
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We really appreciate your feedback on our service and are grateful for your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Very pleasant experience and a credit…
Very pleasant experience and a credit to the company. The call operator called Joe was super friendly and very efficient and understanding. Dealt with everything I required .
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lloyds Clinical
Dear Ian
Thank you so much for your kind review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services Team, who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.