Lively Root Bewertungen 144

I received the one plant that my cat loves to munch on and throw up some where. I have one of those already and I have to keep hiding it. i probably have the one cat that loves this plant! Not your problem however. The plant arrived in excellent condition.

The quality of the plant ordered was so healthy and my husband couldn't believe it's a pineapple!

The fern arrived well packaged and in great condition

My experience with their customer support was amazing. One of my plants froze, through no fault of the company. They offered to send me a new one or give me a credit. You can't ask for more that that!!

My "not so common" plant was just a regular plant that I could get at any home garden store and was overpriced five times over! Plus it arrived an exploded soil bomb and the plant was clearly in distress/on its way to dying. Nice gift thought, but just give a Home Depot gift card.

I had been looking at Lively Root on line for a while and decided to order a plant for my son’s girlfriend for her birthday. Her bday was 12/12. I ordered the plant on 12/4 to be delivered by 12/13, according to their website ordering form. Her birthday came and went and the UPS tracking form showed it had not even been received by Lively root. I reached out to them by email. They returned the email after a couple days that they would check in to it. A week later, no plant, I had to reach out again. Same time to respond, same response. She is a college student so she eventually left to come home for the holidays. The plant was delivered while she was away, 2 weeks late. So now, there is no telling what kind of condition it will be in when she finally does open the package a week from now. Huge waste of time and money, and a bit embarrassing considering it was a gift she should have received almost a month ago. Would not recommend!

I have used them a few times and it was good. I recently purchased a higher priced item and when I reached out for help, I did get answered quickly but I accidently sent a picture of the wrong box and everything stopped completely. Even after I noticed what I did I tried to reach out again but they still kind of blew me off. I never got any help for my sick plant and now i have a $130 cutting I hope I can propagate.

We bought a Thai monstera and just couldn’t believe how large and healthy it was when it arrived. It was beautifully packaged and honestly worth every penny. We are thinking about ordering another one.

My order was a gift that I had accidently sent to my address rather than the shipping address. I immediately emailed and messaged that there was a mistake and needed to change my address before the package went out. Outside of the fact that no on works on the weekend, and you can never get a gold of a person, the communication is either passive aggressive bs or nonexistent. I highly recommend saving yourself the money and time, and redirecting your attention elsewhere. I'm sure pretty much anywhere else is better.

The plant I ordered arrived in HORRIBLE shape. Plus, the container I paid extra for did not come with it. I contacted the company but I am still waiting for them to make it right. I will NEVER order from them again. I was ripped off so BUYER BEWARE!!

I ordered an Anthurium a ahouse warming gift for a friend and it came very damaged. I tried to contact the company and I didn't get any results. The plant is in poor condition as a result. I am very upset over this, it wasn't a cheap gift. Phyllis L Kruszynski It was sometime in May

Perhaps this is the way to get a response from the company. Initially, after I placed an order, I realized I had not seen a place to include a gift card. I waited for my promised confirmation email, which never came. I have sent Lively Roots four messages over four days. I am now in the process of trying to cancel my order - if indeed I have one.

EDITED: Updated to increase the stars to 3. Received a refund and finally spoke to a person who wasn’t rude and condescending, and actually worked to understand the situation instead of accusing me of not reading the fine print to study their complicated shipping policies/times. This person also changed their Yelp name back to Lively Root. Someone higher up seems to care about their reputation but the first line customer service employees absolutely do not.

Original review: Ordered a plant to be delivered for Father’s Day for $33 overnight shipping. The website said it would arrive on Father’s Day or the day after. Two days after Father’s Day the plant finally shipped and doesn’t arrive for 6 days after purchase. Lively Root claims I didnt read the fine print which included their 2 day handling times, which I didn’t see anywhere on the checkout page at all, but plainly saw the dates their website said the plant would be delivered in red print. So they charged overnight shipping costs to ship my item for it to arrive a week later. I also left a Yelp review and the next day they had changed the name from Lively Root to something else. It feels like a very shady company.

I paid an extra $50 to expedite the order they in turn Used a Stagecoach

Deceptive shipping times, they have huge banners that state one thing that you can click, and then when they don't arrive on the stated time they say you should of read their fine print about their shipping policies. Give me a break, deceptive is deceptive, I don't care what's in your fine print. If you have a big yellow button that says it will arrive on a date, and I click it I expect it to arrive on that date. Despite what's in your shipping policies.

Update: they did acknowledge their mistake and give me a full refund so I'm upping the rating to a 3.

The experience with the customer service team at LivelyRoot, was not good. Firstly, the fact that you can't get anyone to answer the phone # for customer service is frustrating. I get that people don't want to answer the phone anymore, but the issue I had regarding receiving some damaged plants, could have been resolved in ONE phone call versus 4 separate emails between myself and the customer who purchased the plants for me as a gift. This experience was beyond frustrating and makes me question how this company receives such great reviews for their customer service.

I received a plant as a gift. It showed up with rot on half the leaves. I reached out for a replacement. They said they'd send one. They never did.

I used to order from them often, but over the last year the plant quality has been terrible. I recently posted a review on the website of the plant that I received last week and they filter the reviews. My review never showed up and all they have are 5 star reviews. I ordered a small snake plant in a basket. The basket quality was awful! The plant leaves had large cracks in them.

I ordered a plant as a gift for a colleague at another university who had gone above and beyond. The plant was shipped later than stated, they had trouble navigating a university address (even though they have ads for college dorm delivery!), and then...it never arrived. I received a vague message stating that the plant had been left "in a mailroom" but that's all the information to be had. I contacted customer service and they told me to take a photo of the plant and send it to them. This is so frustrating. I can't take a photo of a plant that can't be found!

I've spend way too much time and energy trying to locate this plant and Lively Root has done nothing to contribute to the search. Long story short: my gift was not received and there appears to be nothing that can be done about it. In this case, the company has shown little care for their plants or their customers.

I've purchased plants from them a few times in the past year. All as expected.