Lively Root Bewertungen 144

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

VERY POOR CUSTOMER SERVICE! I ordered a plant on March 3, 2026 for a dear friend's birthday (March 12). It was promised to be delivered no later than March 17, 2026. I called and emailed asking why th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First time ordering from Lively Root and had a great experience. The Lady Palm is beautiful and arrived in great shape in a well protected box. I plan to order again!

Bewertet mit 5 von 5 Sternen

I love lively root! I have 4 plants from them and they are beautiful and healthy. Customer service is outstanding as well!

Bewertet mit 5 von 5 Sternen

Lively Root delivered beautiful plants right to my doorstep. They were carefully wrapped and looked very healthy. I'm looking forward to giving them room to grow. They also offered excellent customer... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Blumenlieferung
  2. Anbieter von Werbegeschenken
  3. Blumenmarkt
  4. Gartencenter
  5. Zimmerpflanzenservice
  6. Baumschule

Über Lively Root

Vom Unternehmen geschrieben

At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire.

Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders come to our customer’s doorstep carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.

Plants improve air quality, soothe stress, and even promote creativity. However, we know purchasing plants can be thorny. The ability to shop directly is a huge step forward in making gardening accessible to everyone. Through our handcrafted process, we want everyone to feel comfortable ordering, whether it’s their first plant or hundredth!

Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

144 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

Livelyroot.com Are Saviors!

Livelyroot.com is very promptly responsive and provided me thorough and comprehensive, easy to understand planting and repotting tips that needed for my houseplants!

24. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Lively Root

Thank you for taking the time to share this feedback!

Bewertet mit 5 von 5 Sternen

Excellent, Prompt Customer Service

I bought two plants (a button fern and a lipstick plant) that both arrived faster than expected. Some of the branches of my lipstick plant were broken so I emailed some pictures to the company and they quickly mailed me a replacement plant. That one also arrived broken (I think vine-like plants don’t travel well), so they gave me a credit towards a new plant. Excellent customer service!! Thank you so much! I plan to buy many more plants from you guys!

25. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Lively Root

Hi Kaitlin, we are very sorry to hear about the issues with your Lipstick Plant! Thank you for giving us an opportunity to make things right!

Bewertet mit 5 von 5 Sternen

Very satisfied resolving my issue

Very satisfied resolving my issue, Lively Root Team is very helpful!

Thank you

12. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Lively Root

Hi Priscil, thank you so much for the feedback! We are glad we were able to resolve the issue.

Bewertet mit 1 von 5 Sternen

The plant never arrived.

The plant never arrived.

24. Februar 2025
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Antwort von Lively Root

Hi Kristina, we are so sorry to see that your original package never made it to you. We see that it was picked up from our farm in FL by UPS and then lost by UPS. Thank you for notifying our Customer Service Team as it looks like they immediately sent out another package via expedited shipping that arrived to you.

We apologize for the experience and appreciate you letting our CS team work with you on a solution.

Bewertet mit 4 von 5 Sternen

I love my plant

I love my plant! It arrived a mess though so I had to repot right away.

24. Februar 2025
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Antwort von Lively Root

HI Meg, thank you for taking the time to leave feedback! We're sorry to hear about the mess. We have some exciting plans to take further steps to ensure something like that doesn't happen.

Bewertet mit 5 von 5 Sternen

A dependable pet friendly plant company! :)

Both my daughters received beautiful plants for their birthdays and now I have the perfect gift to send! I love that they have a pet safe plants category as both have very active dogs who are in to everything so I'm not concerned...very smart idea! :)

28. Februar 2025
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Antwort von Lively Root

Thank you so much for the feedback, Julie! We're glad you're taking advantage of our Pet Friendly category :)

Bewertet mit 1 von 5 Sternen
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Antwort von Lively Root

Hi Abigail, we are very sorry to hear about this issue! We see you reached out to our Customer Service Team and they've provided you with an update to your order. Please let us know if you have any additional questions. Thank you!

Bewertet mit 5 von 5 Sternen

Great service!!

Great service!!

Plants were wonderful. Communication was excellent (advanced notice on plant delivery). Delivery was also really good.

24. Februar 2025
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Antwort von Lively Root

Thank you for taking the time to share feedback! We really appreciate it and are so glad everything went well with your order.

Bewertet mit 5 von 5 Sternen

My package never arrived to the…

My package never arrived to the recipient. Customer support was fantastic and was able to get my issue resolved! The plant did finally arrive!

23. Februar 2025
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Antwort von Lively Root

Hi Brooke, we're so sorry to hear this! It looks like our Customer Service Team worked with you on a solution to this. Please let us know if you have any additional questions. Thank you!

Bewertet mit 5 von 5 Sternen

I received a lovely plant from Lively…

I received a lovely plant from Lively Root as a gift but did not know who it was from. Keff was able to look up the order to retrieve the sender’s information so I can now send a proper thank you. Cheers!

7. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Lively Root

Hi Susan, thank you so much for taking the time to provide feedback! We're glad Keff was able to help you out.

Bewertet mit 1 von 5 Sternen

Plants got delivered tipped and frozen

Plants got delivered tipped and frozen. They have both died. The fern especially was so root-bound that it had split the sides of the planter pot. Neither plant was in an "Eco" pot as ordered.

23. Februar 2025
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Antwort von Lively Root

Hi Shannon, we're so sorry to hear this! Please reach out to support@livelyroot.com and we'll absolutely make things right.

Bewertet mit 1 von 5 Sternen

My order still hasn’t shipped

My order still hasn’t shipped. There’s a label created but that’s it. Likely cancelling it today.

24. Februar 2025
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Antwort von Lively Root

Hi Michelle, we are very sorry to hear about the delay with your order due to an issue with the shipping carrier. We do see that it has been delivered. Please reach out to support@livelyroot.com if you have any additional questions or concerns.

Bewertet mit 1 von 5 Sternen

Still don’t have the plant

Still don’t have the plant. Keep getting these messages and no one gets back to me I said I want a refund.

24. Februar 2025
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Antwort von Lively Root

Hi Kathy, thank you for taking the time to leave feedback! We're very sorry to hear about your experience and see that our Customer Service Team has worked out a resolution with you. We apologize for the experience and use each of these experiences to continue to improve.

Bewertet mit 5 von 5 Sternen

olive tree

Little olive tree is awesome and already growing!!

7. Februar 2025
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Antwort von Lively Root

Thank you for taking the time to leave this feedback Julie! We areally appreciate it and glad your Olive Tree is doing well :)

Bewertet mit 1 von 5 Sternen

Ordered 3 times and every time frozen…

Ordered 3 times and every time frozen dead plants, company deletes or does not post any low reviews and photos. Bad customer service and horrible shipped plants!
The company does not post one star reviews!!!!!!!!!!!! Be aware!!!!

15. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not sent out promptly

I sent yellow roses to my 86 year old mom for Valentines Day, and they arrive on the 19th of February. Clearly this plant had been through a lot in its journey. the leaves and blooms were crispy and dead. Terrible gift.

7. Februar 2025
Lively Root-Logo

Antwort von Lively Root

Hi Mary, please reach out to support@livelyroot.com and we would be happy to work with you to make things right. This certainly is unacceptable and would be happy to look into this further with you.

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