VERY POOR CUSTOMER SERVICE! I ordered a plant on March 3, 2026 for a dear friend's birthday (March 12). It was promised to be delivered no later than March 17, 2026. I called and emailed asking why th... Mehr ansehen
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Das sagen Bewerter
First time ordering from Lively Root and had a great experience. The Lady Palm is beautiful and arrived in great shape in a well protected box. I plan to order again!
I love lively root! I have 4 plants from them and they are beautiful and healthy. Customer service is outstanding as well!
Lively Root delivered beautiful plants right to my doorstep. They were carefully wrapped and looked very healthy. I'm looking forward to giving them room to grow. They also offered excellent customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lively Root
Vom Unternehmen geschrieben
Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders come to our customer’s doorstep carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Plants improve air quality, soothe stress, and even promote creativity. However, we know purchasing plants can be thorny. The ability to shop directly is a huge step forward in making gardening accessible to everyone. Through our handcrafted process, we want everyone to feel comfortable ordering, whether it’s their first plant or hundredth!
Kontaktinformationen
1902 Wright Place, Carlsbad, Vereinigte Staaten
- (877) 959-4995
- support@livelyroot.com
- livelyroot.com
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The plant showed up in immaculate…
The plant showed up in immaculate condition. And the customer service was beyond amazing!

Antwort von Lively Root
Livelyroot.com Are Saviors!
Livelyroot.com is very promptly responsive and provided me thorough and comprehensive, easy to understand planting and repotting tips that needed for my houseplants!

Antwort von Lively Root
Excellent, Prompt Customer Service
I bought two plants (a button fern and a lipstick plant) that both arrived faster than expected. Some of the branches of my lipstick plant were broken so I emailed some pictures to the company and they quickly mailed me a replacement plant. That one also arrived broken (I think vine-like plants don’t travel well), so they gave me a credit towards a new plant. Excellent customer service!! Thank you so much! I plan to buy many more plants from you guys!

Antwort von Lively Root
Very satisfied resolving my issue
Very satisfied resolving my issue, Lively Root Team is very helpful!
Thank you

Antwort von Lively Root
I love my plant
I love my plant! It arrived a mess though so I had to repot right away.

Antwort von Lively Root
A dependable pet friendly plant company! :)
Both my daughters received beautiful plants for their birthdays and now I have the perfect gift to send! I love that they have a pet safe plants category as both have very active dogs who are in to everything so I'm not concerned...very smart idea! :)

Antwort von Lively Root
Great service!!
Great service!!
Plants were wonderful. Communication was excellent (advanced notice on plant delivery). Delivery was also really good.

Antwort von Lively Root
My package never arrived to the…
My package never arrived to the recipient. Customer support was fantastic and was able to get my issue resolved! The plant did finally arrive!

Antwort von Lively Root
I received a lovely plant from Lively…
I received a lovely plant from Lively Root as a gift but did not know who it was from. Keff was able to look up the order to retrieve the sender’s information so I can now send a proper thank you. Cheers!

Antwort von Lively Root
Plants got delivered tipped and frozen
Plants got delivered tipped and frozen. They have both died. The fern especially was so root-bound that it had split the sides of the planter pot. Neither plant was in an "Eco" pot as ordered.

Antwort von Lively Root
My order still hasn’t shipped
My order still hasn’t shipped. There’s a label created but that’s it. Likely cancelling it today.

Antwort von Lively Root
Still don’t have the plant
Still don’t have the plant. Keep getting these messages and no one gets back to me I said I want a refund.

Antwort von Lively Root
Ordered 3 times and every time frozen…
Ordered 3 times and every time frozen dead plants, company deletes or does not post any low reviews and photos. Bad customer service and horrible shipped plants!
The company does not post one star reviews!!!!!!!!!!!! Be aware!!!!
Not sent out promptly
I sent yellow roses to my 86 year old mom for Valentines Day, and they arrive on the 19th of February. Clearly this plant had been through a lot in its journey. the leaves and blooms were crispy and dead. Terrible gift.

Antwort von Lively Root
I have ordered a house plant through…
I have ordered a house plant through Lively Root and both times it has shown up dead. I would not recommend purchasing through Lively Root
I was pleased with the condition of the…
I was pleased with the condition of the plant I ordered when received. However, in comparison with the ship time I regularly experience with other online orders; receiving my plant seemed to take much longer.
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