Lively Root Bewertungen 144

Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots

Should have not done it. Ordered against the advice of folks with bad experiences. Oh well, my fault. I ordered a braided Benjamin Ficus and got a Lily. they don't even look alike...how could someone mess that one up?

Just received our Medium size Money tree plant we paid $51 for was disappointing. To them Medium is 18 inches. We could have paid $16 for a 12 inch plant at Lowe’s. The leaves look like they might be ready to die. Also it looks like it might not grow any taller. It is a cheap $1 plastic pot. Total disappointment. Waste of money. Never again

I bought a pink princess philodendron. What I got was nothing like what they advertise. It was a premium price so I expected more. I did not get a pink princess but some other philodendron which shouldn't cost more than $15. Their 100% happiness guarantee is BS. I emailed and filled out the contact form like the website says and no response. Beware of the reviews on the website, they filter them and only publish the positive ones.

The Lively Root customer service individuals are responsive, kind and generous. I wanted to order their eco pots to transplant the wonderfully healthy and growing plants they had provided last year. I asked if they could also include the light weight grower pots that fit inside. The grower pots have holes in the bottom that then drain into the eco pots that have no holes. They said yes, no charge, they'd be glad to include them. I then mixed up the size of the eco pots and received a delivery without the grower pots, as none were available in that size, a size different than the one we had discussed in the initial email before I mixed up the sizes. They then offered to upgrade to the original size, where the grower pots are available, at no charge, and sent a cost paid return label. All of this happened very quickly. The delivery was on Friday and I was able to send back the pots today, Monday. When those pots are received they will send out the replacement pots with grower pots.
The email exchanges with the Lively Root customer service Staff were friendly, kind and helpful. Lively Root and their Staff are a breath of fresh air - excellent products and spectacular customer service!

I would like to say how helpful and how very thankful I am to Lively Roots for taking care of a serious issue with my “fabian aralia stump”

I placed 2 orders with Lively Root for my mother's bday- a subscription to a rare plant club and 4 african violets. Everything arrived quickly and the packaging is the best i've ever seen for shipped live plants (I order many plants/flowers online). The violets were big and healthy- they all looked great- except for 1. It looked like shipping just shocked it too much- which happens. I emailed customer service just to let them know that I wasn't sure we could save one of the plants- nothing more. I planned to keep them updated and if it died, I would reach out. They got back with me in less than 24 hours and refunded me for the 1 shocked plant. Their service all around has been of the highest quality- I will certainly be ordering more from Lively Root!

BEWARE. It’s always a red flag when you can’t speak to someone but instead get an automated response directing you to send an email. 3 out 4 orders have been missing items or not sent at all. Was I notified? Of course not. So I contacted them through email, & when I finally got a response days later, they acted like it was no big deal, & didn’t even offer to refund shipping charges. Oh btw, this was a birthday gift for my sweet 80 year old neighbor. When I asked if she liked her plant she informed me that she never receive it.

What wonderful and responsive customer service! And a very knowledgeable team, and beautiful plants! Thank you Lively Root!

I got the excuse it was the delivering service for sending literally a DEAD plant to my sister. I had used this service over a year ago w/ no problem. This time the plant didn’t arrive for 2 weeks and was dead. Getting a refund was the least they could do, it would have been better to send a replacement, too, as now my gift was a non gift, horrible.

I have been having delivery issues with livelyroot. Plants have come in crushed, one plant sat at the post office for almost a week without anyone contacting us to tell us it was there. Unfortunately livelyroot wrote the answer to it was that it was the delivery company’s issue not theirs.

So much for their 100% guarantee.

I had to cancel an order at the very last minute, after the shipping label had been created and the order was about to be given to Fedex. Lively Root customer service jumped on my request and had the order removed before it was on the truck -- and processed an immediate refund. What better service could you ask?

Lively root has beautiful plants and customer service! Highly recommend purchasing with them, it is clear they care about all of their product and customers deeply.

Got some problems but Lively roots was very reactive in order to help, very professional and nice. Excellent contact and help.

I purchased 2 plants
I have to say the Customer Service is great they care
about the customer.
There plants are beautiful if you love plants like I do you should try this company.

I wanted to provide an update from my initial review. I had an issue regarding the condition of my plant. I posted a review here. I was immediately contacted by customer service who went above and beyond to make it right.

Great company and great products. Very satisfied with the service I received as well as the plants. Just ordered another as a gift! Would recommend the durable plants if transporting long distances

Ok I had been looking at this company for a while and finally decided to make a purchase. When my plant arrived it was in pretty bad shape and I was a bit disappointed but thought no worries it will be fine. Two months of nursing this little guy and he just kept getting worse so I reached out to customer service and they replaced him with no questions. My new guy arrived yesterday and he is beautiful, they even sent him in another pot which I did not expect as the pot I purchased was fine. I will definitely be purchasing some new lovelies in the future from this company.

I ordered a plant for a team member that had a loss in their family. Sadly the plant I wanted was out of stock after making my order. The team quickly outreached to me apologizing for any inconvenience and offered any other plants within the same price range. I found another fabulous plant. They made the exchange promptly and professionally! I can’t wait to order more in the future!