Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Mehr ansehen
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Das sagen Bewerter
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Mehr ansehen
Unternehmen hat geantwortet
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Mehr ansehen
Unternehmen hat geantwortet
Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few se... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lightning Fibre
Vom Unternehmen geschrieben
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Kontaktinformationen
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Vereinigtes Königreich
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Hervorragend
5095 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Customer Service
1. Mai 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are delighted to hear you received excellent customer service. ⚡
Quick and easy installation :) very…
Quick and easy installation :) very good connection.
30. April 2026
Antwort von Lightning Fibre
Thank you for your feedback. We’re glad the installation was quick and easy and that you’re happy with the connection. ⚡
Problem not fully understood by operative.
There seems to be a lack of technical expertise available at the weekend. I don’t think the person I was talking to fully understood the problem.
2. Mai 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are sorry to hear your issue was not fully understood and that you felt the technical support available over the weekend did not meet expectations. We take this seriously and will use your comments to help improve our service. ⚡
Very pleased e very
Very pleased overall service very good and a pleasure to deal with.
All. Staff cooperative and friendly
8. Mai 2026
Antwort von Lightning Fibre
Thank you for your kind feedback. We are really pleased to hear you are happy with the overall service and found our team cooperative and friendly. ⚡
Brilliant service and Installation.
2. Mai 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are really pleased to hear you were happy with both the service and installation. ⚡
Superb experience
Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great job, an asset to the company.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your fantastic feedback. We are delighted to hear Rob arrived on time, completed the installation neatly, and took the extra care to hide the wiring and ensure everything was working perfectly. We really appreciate your kind words and will pass them on to him. ⚡
Full fibre Installation
Installation was as scheduled and was done with minimum fuss. Internet and phone service are working well.
28. April 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are glad the installation went as scheduled with minimal fuss and that both your internet and phone services are working well. ⚡
Network Issues resolved
I had been a customer for over two years and I started to get intermittent disconnections. Tech support could see no reason for these disconnections and so sent a new (higher spec) router. When this was plugged in in caused all sorts of problems. I contacted Tech Support and Kirk worked with me for several hours to identify the problem. Initially he believed that the issues were being caused by a device on my network. He methodically worked with me disconnecting and re-connecting devices and finally realised that the problem was being caused by the firmware version of the router. He rolled back the firmware to the previous version and once he changed this everything worked perfectly. I am sure that one of the big suppliers like Sky would not have put in the time and effort to resolve matters and would have just erroneously blamed the matter on a device on my network. On release of the newest version of the firmware (the one after the one that caused the issue) he installed this and everything worked perfectly. Kirk went above and beyond!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear Kirk was able to methodically work through the issue with you and ultimately get everything running perfectly again. It’s great to know his persistence and support made a real difference and got you back to a stable connection. ⚡
Antwort von Lightning Fibre
Thank you for your feedback. We are glad to hear you found the service helpful and efficient. ⚡
Very smooth and prompt installation…
Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few seconds. Fantastic! I’m very happy!
1. Mai 2026
Antwort von Lightning Fibre
Thank you for the fantastic feedback. We’re delighted to hear the installation was quick and smooth and that you’re enjoying such incredible speeds. Great to have you on board! ⚡
Sorted out a problem quickly and…
Sorted out a problem quickly and efficiently.
Highly recommended Lightning Fibre
30. April 2026
Antwort von Lightning Fibre
Thank you for your great feedback. We’re glad we could get the issue sorted quickly and efficiently for you, and we really appreciate your recommendation. ⚡
It could not have been simpler to get…
It could not have been simpler to get rid of my previous broadband provider! It all have been done online, and the day of installing the necessary kit a very nice engineer has done a superb job all perfect so far and may it continue for a long time
30. April 2026
Antwort von Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear the switch was so simple and that our engineer provided such a superb installation experience. We hope you continue enjoying the service for many years to come. ⚡
Very prompt
Very prompt, good time keeping,
Very polite engineers,
Helped me to add my television and my mobile phone.
29. April 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are pleased to hear the engineers were prompt, polite and helpful in getting everything connected for you. ⚡
Fabulous service from start to finish…
Fabulous service from start to finish by a lovely man named rob
29. April 2026
Antwort von Lightning Fibre
Thank you for your lovely feedback. We are so pleased Rob provided fabulous service from start to finish. We will be sure to pass on your kind words. ⚡
Super quick and super helpful
Super quick and super helpful. The best broadband provider and best support I have ever had.
28. April 2026
Antwort von Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear you found the service quick and helpful and that we are the best broadband provider and support team you have experienced. ⚡
Great came on time fitting fantastic…
Great came on time fitting fantastic internet fast
28. April 2026
Antwort von Lightning Fibre
Thank you for your great feedback. We are pleased to hear everything was on time, the installation was fantastic and you are enjoying the fast internet ⚡
Quick installment nice guy new his job
Quick installment nice guy new his job
Feeimdly polite & professional
23. April 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are pleased to hear the installation was quick and that our engineer was friendly, polite and professional ⚡
great installation experience with phenomenal internet speed as a result
on the day of installation we were had a little bit of trepidation, however we needn't have been concerned as the installers from your firm were very polite, efficient and respectful ane when they finished left everything in a tidy manner, we couldn't praise Matt and his colleague enough (sorry we forgot the name) the speeds we're achieving now are 4 to 5 times faster than before due to my( in talk talk speak )old laptop which was the reason for slow internet speed
23. April 2026
Antwort von Lightning Fibre
Thank you so much for your fantastic review Michael. We are really pleased to hear the installation team helped put your mind at ease and carried out such a polite, efficient and respectful service.It is great to know everything was left tidy and that you are now enjoying such a big improvement in speed. We will be sure to pass your kind words on to Matt and the team. ⚡
People knew what they were talking…
People knew what they were talking about ,and my installer was very helpful.
23. April 2026
Antwort von Lightning Fibre
Thank you for your feedback. We are really pleased to hear the team were knowledgeable and that your installer was so helpful. If there is anything we can do to make your experience even better next time, please let us know. ⚡
Switching broadband, so easy
The whole team were brilliant, great customer service, from helping with the switch to the installation, perfect.
Installation carried out in the agreed day, all set up and ready to use in only a few of hours.
Super professional and really caring team, definitely 5 stars 🌟
23. April 2026
Antwort von Lightning Fibre
Thank you so much for the lovely review. We are really pleased to hear the whole switch was so easy for you and that the team looked after you from start to finish. It is great to know everything was set up quickly on the day and ready to go within a few hours. We really appreciate your kind words about the team. ⚡
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