Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful ! So called, and s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extraordinary service. After being kept waiting 3 weeks by TescoBank for a £10k home improvements loan and then turned down for no valid reason (my credit scores are in the 90% range, with total borro... Mehr ansehen
Unternehmen hat geantwortet
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so c... Mehr ansehen
Unternehmen hat geantwortet
My account has a block/restriction on it with my life’s savings in it, £23,000+. I had no idea my money was not safe and always transfer my wages from Halifax to Kroo account to benefit from the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £120,000 and zero fees on spending abroad. By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.
Kontaktinformationen
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , Vereinigtes Königreich
- kroo.com
4,0
Gut
11.364 Bewertungen
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Das haben sich andere Leute angesehen
A Very Good Bank Highly Recommended.
Everything was straightforward from the app to opening up the bank account .
Everything as promised by Kroo Bank.
8. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your very kind feedback! We’re delighted to hear everything was straight forward from the app to opening your account, and that the experience met your expectations. We really appreciate the recommendation.
Best regards,
Antwort von Kroo Bank Ltd
Thank you for your review! We’re glad to hear you’re happy with the bank and the rates — we really appreciate your feedback.
Was very fast in the processing
Was very fast in the processing, the card also only took 2 days.
7. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re pleased to hear the processing was fast and that your card arrived in just two days, great to know everything went smoothly.
I have a bank account with them
I have a bank account with them, and I have experienced the customer service team twice now. My experience is no different to many others on here. They are rude, passive aggressive, they try to lie and intimidate, all sad lonely bullying loser traits, but then working on a Friday night, anyone who thinks they are special must be clearly bored with their lives and job. That isn’t the customers fault.
12.01.2025
Thank you for your reply although I’ve not had a reply personally from you yet.
12.01.2025
Thank you for your second reply. Your complaints team must be trawling thru a lot of complaints this morning, I’m sure they will get to me eventually!!
12.01.2025
Harry has just written advising that Kroo have a couple of weeks to investigate what I’ve complained about.
26.01.2026
Just had the response from Kroo. They have said it’s acceptable for their staff to mislead customers by manipulating their own wording. You can see why they need to crowdfund as they haven’t made any profit as yet.
Very useful for internet shopping though
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’ve asked you to provide the information needed for us to locate your account and review what you’ve raised, but this has not been provided. Without the required details, we’re unable to identify you or investigate your concerns.
Antwort von Kroo Bank Ltd
Hi,
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Many thanks.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for your feedback. We're happy to hear you're enjoying the current account and got your card quickly!
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Thanks,
Team Kroo
£500 ONE and ONLY savings gone total SCAM
Where is the 0- (zero) star!!! Total SCAM !!! Dont use this banking. Had £500 in it as my ONE and ONLY savings and they CLOSED my account. No customer service.. no help from any contact infos. My money just GONE and nobody from their so-called customer support can speak to at all.
*edited (12/1/2026)
This reply from kroo just proved that you dont looked into your customer service at all. You reply today in this review today 12/1/26. You have closed my account for no reason at 6/1/2026. I have phoned, email and messages on the app on 8/1/2026. And today 12/1/2026 you saying.. I have'nt provided anything you require on which I DID. What an absolute joke!
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
Thank you for updating your review. We’ve checked the name shown here, but we haven’t been able to locate any account under these details.
To allow us to review and assist you, please contact our Support team from the email address registered to your Kroo account. Without the correct name or registered email address, we’re unfortunately unable to locate your account or investigate your concerns further.
Team Kroo
The worst customer service I have ever…
The worst customer service I have ever received. The worst bank ever.
4. Januar 2026
Antwort von Kroo Bank Ltd
We're sorry about your payment experience with Kroo.
Keeping your money safe is our priority and we take your feedback on board and a member of our team will be in touch.
Thanks,
Team Kroo
Account locked and then closed.
They locked my account 7 days ago, so I can't do anything. Direct debits failing, all my money inaccessible. No reason given, no updates given.
This was done because I made a transfer to Kraken cryptocurrency account. This is most certainly not illegal. I've now found out it's against their terms and conditions, but this does not excuse them from treating me fairly and communicating.
I've spent the last few days moving standing orders, changing all my DDs - but my money is still locked away. I've opened a new account with Chase - so far so good.
As of 8 Jan, despite the reply from Kroo below, they have NOT been in contact. I have not had any updates. Evening of the 8th they ask me a question about my source of funds, which are from a UK company, as notified to them, and has always been the case. Still no word on why this requires a lock down.
9th July… they’ve closed my account. No reason given, Unbelievable. They say my funds will be returned, but they have not been so far.
UK banks can close accounts, but they must not:
- Leave customers without access to funds for an unreasonable time
- Fail to communicate clearly and proportionately
- Cause avoidable financial harm without due process
KROO failed on all three points, and I am escalating this to the Ombudsman and the FCA
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’re sorry to hear how this has felt for you. For security and regulatory reasons, we’re not able to discuss the specifics of account reviews or closure decisions publicly. However, these reviews are carried out in line with our Terms and Conditions and our legal obligations.
We can see that the relevant team has been in contact with you to request information and provide updates as part of this review. Where an account is closed, any remaining balance is returned once the required checks have been completed.
We understand this has been frustrating and appreciate you raising your concerns.
Best regards,
Team Kroo
Avoid
Avoid! They just closed my wife’s account for no reason with money in the account. She’s been trying to call but nobody answers. Total scam bank
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’ve asked for the information needed to locate the account you’re referring to, but this has not been provided. Without the correct details, we’re unable to review or investigate this further.
As this relates to your wife’s account, we would need to speak directly with her so we can verify her identity and discuss her account securely. Until she contacts us from the email address registered to her account, we’re not able to take this forward.
Team Kroo
Kroo has been a very good bank for the…
Kroo has been a very good bank for the two plus years I have been with them, but, unfortunately like most banks, they break their own promises. They advertised interest rates that track the bank of England interest rate by minus - 0.25%. I was happy with this figure as I knew what I was getting and thought it's a very fair deal, but then suddenly they moved the goal posts and tracked at below - 0.75%. This has forced me to now put my savings elsewhere where a higher than bank of England interest rate is achievable.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
Thanks for you review, our Interest rate is calculated daily and paid monthly, Kroo pays a tracker rate at 1.10% below the Bank of England base rate.
Thanks
Team Kroo
I don't have any experience with your…
I don't have any experience with your bank yet because I haven't received my card yet, but I hope to have the best experience with your bank.
2. Januar 2026
Antwort von Kroo Bank Ltd
We appreciate you leaving a review. We are committed to ensuring you have the best possible experience once your card arrives!
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Hi TERRY,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Thanks,
Team Kroo
I’m extremely happy with them and Kroo…
I’m extremely happy with them and Kroo has made my banking very simple and easy
21. Dezember 2025
Antwort von Kroo Bank Ltd
We're happy to hear that our services have simplified your banking experience, making it simple and easy. Thank you for sharing your positive experience with us!
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
We're happy you had such a wonderful experience! Thank you for your recommendation; we appreciate your feedback.
Thanks,
Team Kroo
A Five Star Bank
Great banking service and a nice change from the usual high street organizations. Highly recommended
29. Dezember 2025
Antwort von Kroo Bank Ltd
We're happy to hear that you find our banking services great and a nice alternative to traditional options. We appreciate your recommendation and are delighted you had a positive experience.
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo. We'll pass your feedback on to the team.
Thanks,
Team Kroo
Fantastic bank never had any problems…
Fantastic bank never had any problems customer service is wicked 10/10 never had a problem with them
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're happy to hear that your experiences with us have been fantastic! It's great to know our customer service has met your expectations. Thank you for your 10/10 rating!
Thanks,
Team Kroo
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