Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful ! So called, and s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extraordinary service. After being kept waiting 3 weeks by TescoBank for a £10k home improvements loan and then turned down for no valid reason (my credit scores are in the 90% range, with total borro... Mehr ansehen
Unternehmen hat geantwortet
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so c... Mehr ansehen
Unternehmen hat geantwortet
My account has a block/restriction on it with my life’s savings in it, £23,000+. I had no idea my money was not safe and always transfer my wages from Halifax to Kroo account to benefit from the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £120,000 and zero fees on spending abroad. By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.
Kontaktinformationen
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , Vereinigtes Königreich
- kroo.com
4,0
Gut
11.364 Bewertungen
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Das haben sich andere Leute angesehen
It was very easy and quick to get the…
It was very easy and quick to get the loan from them. They really appreciate it.
23. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re pleased to hear you found the loan process easy and quick, and we really appreciate you sharing your feedback.
Team Kroo
Fantastic and quick
22. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your fantastic feedback! We’re really pleased to hear you found the service quick.
Team Kroo
Things went very smoothly setting up…
Things went very smoothly setting up the app and new card was a breeze without any hassle
21. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re glad to hear everything went smoothly setting up the app and that getting your new card was hassle-free. That’s great to know.
Team Kroo
It was easy to follow the process.And if l keed any help there was always an agent to help. And after looking through the package it looked like the best option l would recommend this product to anyon
It was easy to follow the process. A
14. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your feedback! We’re really pleased to hear you found the process easy to follow and that support was available whenever you needed it. It’s great to know the product met your expectations, and we really appreciate your recommendation.
Team Kroo
Dreadful service outweighs the good interest rate
Constantly delaying crediting me for payments in, questioning payments from obviously legitimate firms. Sometimes demanding to see payslips, but then claiming not to be able to read an Excel spreadsheet - yes, an internet bank that can't open a spreadsheet!! The interest rate is good but that's about it.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
Hi Richard,
We're sorry to hear that. We're keen to look into this for you - please get in touch with our Customer Service team in-app or via help@kroo.com where the team will get back to you as soon as possible.
Many thanks.
Team Kroo
AVOID!!!
AVOID!!!
Feel like I have been scammed using this Bank. They have restricted access on my account for the last 6 weeks blocking me from my money. Customer service has been absolutely useless. I never experienced this situation with any other (legitimate) bank!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We're sorry about your payment experience with Kroo and the delay it took to get the answers you needed from our customer service and the the concern you have had. I can see that we have been in touch with you directly.
We really appreciate your feedback and are working hard to improve your experience with us.
Thanks,
Team Kroo
Antwort von Kroo Bank Ltd
We are sorry to hear about your comments with our service.
A member of our team will contact you directly to review your enquiry and provide a response.
Thanks,
Team Kroo
Very good experience
19. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re really pleased to hear you’ve had a very good experience.
Team Kroo
Antwort von Kroo Bank Ltd
Hi,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
Antwort von Kroo Bank Ltd
We can see that our team has responded to you several times regarding your recent query and requested further information in order to continue reviewing this for you. Unfortunately, we haven’t received a response to those messages.
To allow us to progress this and provide further support, please reply to the team with the requested details. Without this information, we’re unable to investigate or resolve your concern.
Team Kroo
Worst bank and extremely poor customer…
Worst bank and extremely poor customer service
My account has been frozen for over a month, and during this entire period there has been no proactive communication or resolution. Customer service is completely ineffective — they openly admit they cannot unfreeze the account and can only “raise it with another team.”
If they have no authority to resolve issues and act only as middlemen, it seriously raises the question of why they are customer-facing at all. Meanwhile, interest continues to accumulate and customers are left stuck with no access to their own money.
This has been one of the most frustrating banking experiences I’ve ever had. I would strongly advise others to think twice before trusting this bank with their finances.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’re really sorry to hear about the experience you’ve described and the frustration this has caused. We understand how serious it is to be without access to your account and appreciate you sharing your concerns.
I’ve requested that the relevant specialist team review your case and reach out to you as soon as possible with an update. Thank you for your patience while this is followed up.
Team Kroo
Antwort von Kroo Bank Ltd
Thank you for your review! We’re glad to hear you’re getting what you need quickly, thanks for sharing your feedback.
Team Kroo
great all round like it.
4. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your review! We’re glad to hear you’re enjoying the experience all round.
Team Kroo
Amazing
Only joined and so far have been amazing. Made a mistake when I opened my account and they had it rectified right away. Definitely would recommend
11. Januar 2026
Antwort von Kroo Bank Ltd
We're happy to hear that your initial experience has been amazing! We appreciate your recommendation and are so glad we could quickly rectify the mistake made during account opening.
Thanks,
Team Kroo
This is my first dealing with Kroo
This is my first dealing with Kroo. I find the app easy to navigate, the communications are clear & highly articulate. No issues at all :)
10. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for your lovely feedback! We’re really pleased to hear your first experience with Kroo has been a positive one, and that you’ve found the app easy to use and our communication clear. We really appreciate you taking the time to share this.
Team Kroo
Antwort von Kroo Bank Ltd
Hi Muhammad,
Thanks for taking the time to leave us a review. We're glad to have you onboard with us.
Many thanks.
Team Kroo
Phenomenal
It was so simple to open an account with Kroos. Online banking has taken off big time of late, and the Kroos platform, already, at this early stage appears to be head and shoulders above the rest. Improvements will come in time and make an already good bank turn onto a phenomenal one.
2. Januar 2026
Antwort von Kroo Bank Ltd
Hi Joe,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
Absolute rubbish support relying on BOT…
Absolute rubbish support relying on BOT technology. I've not been able to download statements (always result in 0 Bytes files). I keep going to support chat, have tried all the recommendations and still the same. The "BOT" says "Our support team will get back to you as soon as possible".Got email saying waiting for appropriate team to generate statement. Still waiting. Thinking of ditching Kroo
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kroo Bank Ltd
We’re sorry to hear about the difficulty you’ve had downloading your statements and the delay in getting this resolved. This isn’t the experience we want for our customers.
I’ve assigned this to a specialist team, and someone will be in touch with you to help and provide an update. Where an account is closed, any remaining balance is returned once the required checks have been completed.
We appreciate you raising your concerns and apologise for the frustration this has caused.
Team Kroo
Never had or opened an account with…
Never had or opened an account with this, bank yet keep sending me emails asking me about transactions??? I do NOT have a account with you please leave me alone with the constant emails
8. Januar 2026
Antwort von Kroo Bank Ltd
Thank you for letting us know. We’re sorry for any confusion or inconvenience caused. We’re reviewing this as a priority so we can investigate why you’ve received these emails and take the appropriate action.
Thank you.
No clear communication
8. Dezember 2025
Antwort von Kroo Bank Ltd
Thank you for your feedback. We can see that the team reached out to you with an outcome on 3rd January. If there’s anything else we can help with, please do let us know.
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