KINGSTON Bewertungen 

The product quality is very good and meets our expectation however we faced a difficulty in communicating the sales person handling our account as they seem unresponsive and takes long to respond considering the time difference between US and UAE. Nevertheless, we would like to emphasize that this will be a continuous order, as we use this product in our equipment. We are hoping to receive a better assistance and prompt response with our future order.

I wish I could remember my rep’s name but she found everything I needed, put together substitutions that still match the aesthetic I was going for, and got me a discount on top of my usual contractor rate.

This fixture is absolutely stunning! It is solid and made to last!

I ordered the incorrect items, your return and reorder process was quick and efficient.
Thanks for working with me on my mistake.

Solid quality piece - does not fall over which is fantastic!

I was looking for something that was unique and better quality than what you could find at the big box stores. Definitely delivered on both.

Immediate fullfillment of order and quick shipping. Product, when received, was as advertised.

ROSALYN HAS BEEN VERY NICE IN HELPING ME TO TRY TO GET NE A RETURN ON A KINGSTON VALVE THAT WAS SHIPPED IN THE WRONG BOX, I STILL HAVEN'T FOTEN THE ISSUE SETTLED YET, BUT SHE HAS BEEN VERY COOPERATIVE.

WE do not get replies to goods on order

Honestly o out of the four that I bought had a defective drain pipe and my plumber used a different brand he had on his truck and it worked. Sad part was I got charged for removing the new pipe plus payed for new drain assembly and paid again to have another one installed.

LaJuan was so patient and very knowledgeable. I would be happy to work with her again and will definitely recommend your products and services.
Roy Thomas

This has been a nightmare install. The fixtures are beautiful, heavy and appear to be well made. My very experienced plumber has been fighting to install the sink fixtures. There was the need to find a connector that the hardware stores didn't have in stock. There is a major problem with the supply lines that were sent. Before they could be installed an adapter was needed for them to be connected which no local plumber or hardware store had in stock: they had to be ordered which took 3-4 days to receive. Then the lines broke on install at the metal end ! My contractor stated "they are cheap Chinese junk" . They are stiff with little to no flexibility. Yes the usual braided lines that can be found at any hardware store. He finally provided his own to show me the difference. These were also braided but they were softer and very flexible. Again he was looking for an adaptor to connect the lines I was told that in modern times they all come with a quick connect but not the ones that I received. This was the second time I ordered from this company. The first time there was no problem probably because the plumber used his own supply line. I found out previously that if an item isn't in stock it will be a 4-6 month waiting period to get the order so stick only with what is in stock. The plumber is now trying to find something that will give me a functional sink. I paid over $1200 for the shower and sink fixtures in my bathroom. It shouldn't be a nightmare to install. My expectation is maybe several hours at most to install as it had been the last time. I will never be using this company again.

The solid brass and fine finish on our out door shower, really showed thru for the customer as we completed her back yard remodel

Correct item was sent the first time and in a timely manner

Jasmine has been wonderful to work with. She is prompt and very helpful!
I love the quality and beauty of Kingston Brass!

Sales team was excellent. Answered all my questions. Shipping was quick. Everything arrived in perfect order.

Thank you so much
Especially to James Vassar
Pro Sales / LVC Kingston, LLC.

Thx, Robin

I really like the replacement faucet kit because it make the bathrooms look and feel brand new. Having a kitchen faucet kit installed today and can’t wait! I will always seek Kingston Brass first I thought the price.

Kingston Brass has exceeded my expectations on quality products, incredible customer service and their approach to detailed instructions on how to install their products. Kingston quick shipping makes it possible to keep the projects going without any hold ups. I highly recommend considering their impressive line of kitchen and bathroom supplies over the major brands.

The associate Rosalyn who answered the phone is the reason my experience was Great. I needed to return a fixture ( excellent quality but didn’t fit the space) and I was worried about the return policy, what hoops I would have to jump through, what I would have to pay to return it if I was even within the qualifying window of return. Well, Rosalyn introduced herself with a smile in her voice and calmly reassured me that I needn’t worry she would help me take care of the return. First she would see if I was within the timeframe to return the item and she diligently looked up my account and quickly told me I was within the return timeframe of 30 days. Rosalyn outlined everything I needed to know in order to return the item and assured me that all instructions would be emailed to me as well within 24-48 hours. What a relief. Rosalyn’s TLC turned a serious concern into an easy “action item.” She anticipated my worry about proper packaging and tracking before I could ask the question. This is customer service of the highest order. In my opinion, Rosalyn is a valuable asset to the Kingston Brass company and should receive a raise and promotion. I look forward to working with Kingston Brass in the future. Thank you Rosalyn!