Purchased a kitchen faucet on 6 October 26, with an elbow that was poorly machined and leaked. It arrived on 13 October. On 14 October, I emailed to ask permission to return it. I received a curt emai... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I can't say how much I appreciate the amazing customer service of Vincent in sales. He helped me navigate the somewhat difficult website and find exactly what I was looking for. The pricing on most i... Mehr ansehen
Unternehmen hat geantwortet
My sales consultant , Melisa was very knowledgeble and helped me immensely. kingston has delivered a great product and very quickly. on behalf of my client and myself ,thank you !
Unternehmen hat geantwortet
I love our Kingston shower system! The quality is amazing. After living with inexpensive bathroom fixtures for 30 years, we're finally investing in a remodel and seriously nice fixtures. I'm delighted... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Kontaktinformationen
12775 RESERVOIR ST., 91710, Chino, Vereinigte Staaten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Gut
328 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 52 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The faucet I bought had a…leak
The faucet I bought had a manufacturer’s defect and was leaking. After hours of troubleshooting where my leak was coming from I finally discovered it was from my brand new faucet, which I then had to fix
29. Juli 2026
Antwort von KINGSTON
Hi Tyler,
We’re sorry again for the issue with your faucet. Our team has reached out to offer a replacement or refund. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Antwort von KINGSTON
Hi Allison,
We’re sorry to hear that your sinks arrived with missing pieces. Our team has reached out and would be happy to help get this resolved. If you still need assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
You guys are the best,thoughtful
You guys are the best,thoughtful , Caring and your communication is superb
27. Juli 2026
Antwort von KINGSTON
Hi Jerry, we truly appreciate your kind words and are glad you had a great experience with our team!
there is no words how great the service…
there is no words how great the service is here at Kingston Brass :):) I have been with Kingston Brass !! for years! & will never be with out them in my house!& the people there have love & care for us! & even send the right parts!my Amber was spot on & knows her stuff. so if you want the place that cares for you ! your at it!& my house love them to! :) alisa from wyoming PS if you live with hard well water buy here!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von KINGSTON
Thank you so much for your kind words and for being part of the Kingston family for so many years! We’re thrilled to hear that our support team has been able to assist you whenever you’ve needed us. We truly appreciate your continued support and loyalty!
Non responsive to customer service…
Non responsive to customer service enquiry.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von KINGSTON
Hi Sara,
Thank you for sharing your feedback with us. We take customer reviews very seriously, and your concerns have been escalated internally. A representative has reached out to you directly to discuss the matter.
If you have any additional questions or concerns, please don’t hesitate to contact us at javier.lopez@kingstonbrass.com.
Thank you again for your time and support.
Kingston Customer Experience Team
Antwort von KINGSTON
Thank you for the 5-star review!
Quality product, prompt delivery
Good website, prompt delivery, quality product! Very satisfied with my purchase.
24. Juli 2026
Antwort von KINGSTON
We're glad you had a great experience and appreciate your support.
I ordered the wrong faucet and had to…
I ordered the wrong faucet and had to return. Kingston Customer Service helped me get the right one and fast. Everything was straightened out in short order.
23. Juli 2026
Antwort von KINGSTON
We appreciate your 5-star review! Thank you for sharing your experience, and we're pleased our team was able to assist you.
The faucet was shipped quickly and well…
The faucet was shipped quickly and well packed. The nickel finish was good qulity.
23. Juli 2026
Antwort von KINGSTON
We appreciate your review! Thank you for your kind words about the quality and prompt delivery.
Antwort von KINGSTON
Thank you for your kind review! We're glad you had a great experience and appreciate your support.
Built to last. facet was installed in my laundry…
This facet was installed in my laundry room. This is a very good quality product which met my need for an 8 inch deck which was very hard to find. The interior fittings are solid brass - built to last. Easy installation all necessary parts provided with detailed instructions for installation.
2. Juni 2026
Antwort von KINGSTON
Thank you for taking the time to leave us a review! We're so glad to hear you're happy with your new laundry room faucet and that the installation was smooth.
Items were delivered within 4 days and…
Items were delivered within 4 days and priceing was resonable
30. Juni 2026
Antwort von KINGSTON
Thank you for the kind review! We're happy to hear your order arrived quickly and that you found our pricing reasonable.
Antwort von KINGSTON
Thank you for your 5-star review! We truly appreciate your support.
Great customer service, beautiful quality pieces
29. Juni 2026
Antwort von KINGSTON
We truly appreciate your 5-star review!
I ordered a clawfoot bathtub and…
I ordered a clawfoot bathtub and Associated Plumbing. My order arrived by Freight in just a few days. I opened the box and checked it all out, and the tub arrived in perfect shape. It is beautiful! I would recommend ordering from this company again.
6. Juli 2026
Antwort von KINGSTON
Thank you for taking the time to leave us a 5-star review! We're glad your clawfoot bathtub arrived in perfect condition and that you had a great experience.
Problems rectified quickly by customer service
An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master Plumber for over 40 years) I especially want to single out both Cathe Thompson and Javier Lopez in your Customer Service Department for their handling of my issue.
27. Juni 2026
Antwort von KINGSTON
Thank you for giving us the opportunity to resolve the issue. We're glad we were able to resolve it quickly and appreciate you updating your review. Thank you for your continued support and for choosing Kingston!
Antwort von KINGSTON
We're so glad our team and our products met your expectations. Thank you for choosing Kingston!
High-quality and prompt delivery
22. Juni 2026
Antwort von KINGSTON
We're thrilled the quality and delivery met your expectations. Thanks for your support!
At first it took a little time to get a…
At first it took a little time to get a return label, but after it was smooth sailing !
26. Juni 2026
Antwort von KINGSTON
It's great to hear everything went smoothly after the initial delay. We appreciate your support!
Product was delivered seamlessly
Product was delivered seamlessly. Just had the plumber install it today. I love it! Great quality! Built to perfection!!
25. Juni 2026
Antwort von KINGSTON
Hi Scott,
Thank you for taking the time to share your experience! We're thrilled to hear everything arrived smoothly and that the fixture met your expectations. Thank you for choosing Kingston.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.