Purchased a kitchen faucet on 6 October 26, with an elbow that was poorly machined and leaked. It arrived on 13 October. On 14 October, I emailed to ask permission to return it. I received a curt emai... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I can't say how much I appreciate the amazing customer service of Vincent in sales. He helped me navigate the somewhat difficult website and find exactly what I was looking for. The pricing on most i... Mehr ansehen
Unternehmen hat geantwortet
My sales consultant , Melisa was very knowledgeble and helped me immensely. kingston has delivered a great product and very quickly. on behalf of my client and myself ,thank you !
Unternehmen hat geantwortet
I love our Kingston shower system! The quality is amazing. After living with inexpensive bathroom fixtures for 30 years, we're finally investing in a remodel and seriously nice fixtures. I'm delighted... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Kontaktinformationen
12775 RESERVOIR ST., 91710, Chino, Vereinigte Staaten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Gut
328 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 52 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
5 star products
Quality products and great customer service. Product shipped and arrived as expected.
17. August 2026
Antwort von KINGSTON
We’re delighted to hear you had a positive experience from customer service through delivery. Thank you for choosing Kingston!
Very helpful with a replacement piece
Very helpful with a replacement piece. Also very appreciative that you price matched.
12. August 2026
Antwort von KINGSTON
We’re glad our team could help with the replacement piece and make your experience a positive one.
The sales rep was so helpful and even…
The sales rep was so helpful and even helped us get the best price. It was great!
17. August 2026
Antwort von KINGSTON
We’re happy to hear you had such a positive experience with our sales team. Thank you for choosing Kingston!
Antwort von KINGSTON
Thank you for your kind words! We’re thrilled to hear you had such a great experience with our support team member.
A tremendous pain with your shipping…
A tremendous pain with your shipping delays getting it out of your shop cancellations of my workers. You do not make life easy.
17. August 2026
Antwort von KINGSTON
We sincerely apologize for the frustration and inconvenience with your order and shipping timeline. We understand the impact delays can have on scheduled work, and we’re sorry your experience did not meet your expectations.
Our Support team has reviewed your case, and we truly appreciate your patience throughout the process. If you have any further questions or concerns, please feel free to reach out to Javier, our Support Manager, directly at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Delivery went well
Delivery went well. Need to return the extra long spout because it was not long enough, per plumber’s instructions.
10. August 2026
Antwort von KINGSTON
Thank you for taking the time to leave us a 5-star review, and we appreciate your support.
Amazing faucet
Amazing faucet! So well built and BEAUTIFUL. It’s exactly what I was looking for, would purchase again and again.
7. August 2026
Antwort von KINGSTON
Hi Mollee, thank you for the 5-star review! We’re happy to hear the faucet was exactly what you were looking for.
Great customer service from LaJuan
Great customer service from LaJuan! Located items that appeared to be a fit for the project. The one that worked best was on back over. LaJuan stayed in touch throughout the process, following up on eta, and through delivery.
13. August 2026
Antwort von KINGSTON
Hi Jill, we really appreciate your feedback! It’s great to hear that one of our support team members was able to provide helpful service throughout the process.
The items arrived on time and were of…
The items arrived on time and were of good quality
13. August 2026
Antwort von KINGSTON
We really appreciate your positive feedback, Dave. It means a lot to our whole team.
Everything was great from the beginning…
Everything was great from the beginning when I talked to them on the phone I was given the price of what it showed it online. I received the hardware promptly and was impressed with the quality.
7. August 2026
Antwort von KINGSTON
Hi Cecilia, thanks for the wonderful feedback! It’s great to hear you had a positive experience with our team.
Exactly what we were looking for to…
Exactly what we were looking for to replace worn out & not repairable faucets on our antique pedestal sink that has a hot & cold faucet!
12. August 2026
Antwort von KINGSTON
Thank you for your review, George! We’re glad you found exactly what you were looking for.
Kingston Brass sent me exactly what I…
Kingston Brass sent me exactly what I wanted quickly and it is beautiful. Very pleased with costumer service and quality of their product.
5. August 2026
Antwort von KINGSTON
Hi Barbara, thank you for the great review! We’re so glad to hear you had a positive experience with us.
fast delivery and well packed.
All I can say is that the items ordered came on time and they look fantastic. but I have not been able to install them . because Home Depot has sent their order twice damaged and in pieces.
5. August 2026
Antwort von KINGSTON
Hi Francisco, thanks for sharing your experience! We’re happy to hear your order arrived safely and that you’re pleased with how everything looks.
We received amazing customer service
We received amazing customer service. The person represented the company very well by being attentive, polite and very knowledgable. Our product arrived on time and is perfect. Would order from this company again and appreciate the excellent experience.
10. August 2026
Antwort von KINGSTON
Hi Jenn, thank you for sharing your experience! We’re happy to hear you had a great interaction with our team and that everything arrived just as expected.
Excellent quality soap dish
Excellent quality soap dish. Arrived about a week after order as expected.
10. August 2026
Antwort von KINGSTON
Hi Suzan, thank you for the great review! We’re happy to hear you’re satisfied with the product and that everything arrived as expected.
I have not installed the faucets yet
I have not installed the faucets yet, but I like the design and looks. The finish is what I expected.
7. August 2026
Antwort von KINGSTON
Hi Frank, thanks for the great review! We’re happy to hear you love the look and finish.
A Thing of Beauty and Utility….
This is the second faucet I’ve purchased from Kingston. The quality is exceptional! The faucet is as functional as it is beautiful.
7. August 2026
Antwort von KINGSTON
Hi Cheryl, thank you so much for your wonderful review.
Antwort von KINGSTON
Hi Ronald, thank you for leaving us a 5-star review!
Took a little longer to get item than…
Took a little longer to get item than original date. Otherwise, product worked great
24. Juli 2026
Antwort von KINGSTON
Thanks for the feedback, Kimberly! Glad to hear the product worked great, and we appreciate your patience with the delivery delay.
I ordered a one hole kitchen faucet, not so.
I ordered a one hole kitchen faucet. When I went to install it I discovered you had to use a plate. That was ok except for you still need 3 holes to secure the plate under the sink. Well I was going to try and drill the two side holes in the granite. The description should not say 1 hole faucet.
22. Juli 2026
Antwort von KINGSTON
Hi Darrell,
Thank you for bringing this to our attention, and we sincerely apologize for any confusion caused by the product description.
Our Technical Support team reviewed the KS888SN and confirmed that no additional holes are required for installation. While some customers may choose to drill additional holes to further secure the deck plate, this is optional and not necessary for a standard installation.
We truly appreciate your feedback and apologize again for any inconvenience or concern this may have caused.
If you have any further questions or need additional assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com
Thank you again for your time and support.
Kingston Customer Experience Team
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