Jiffy Bewertungen 

168
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Jiffy is a first-class delivery service that you can rely on for prompt, polite service. Their prices are comparable to buying the products from the supermarket and delivery is free when you spend a c... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Jiffy gives you those options you always wanted at reasonable prices and especially now things are hard. Delivery is always fast and their drivers are polite and efficient. Five stars.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Absolutely shockingly bad service. Placed an order at 18.18.was told my order would be delivered by 20.20. Long but ok, 20.50 comes, no delivery. Contacted customer service who were belligerent and un... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

So helpful and convenient. I have Long Covid so am exhausted most of the time and an extra trip out to the supermarket is often too much. Regular supermarkets don't do same day deliveries, so Jiffy... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittel-Lieferservice
  2. Lieferdienst
  3. Online-Bestellservice
  4. Supermarkt

Vom Unternehmen geschrieben

Jiffy is an online supermarket with an ultrafast delivery service based in London. Its mission is to transform customers’ online grocery-shopping experience to make it faster and more convenient to get the products they need when they need them. Its on-demand delivery service offers a wide selection of fresh produce, meals, and household essentials sourced from popular brands and local suppliers at retail prices. The company uses a network of smart fulfilment centres, known as cloud stores, which are dedicated to serving the needs and are tailored to the tastes of local communities.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

168 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(168)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Won’t cancel my order

Won’t cancel my order! Been waiting over an hour and need to get to bed. Worse experience ever

15. März 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Sadira,

Thank you for your review. I am very sorry to hear about your experience at Jiffy. Please email us at support@jiffygrocery.co.uk with your order details, we will be happy to help.

Kind Regards,

Jiffy

Bewertet mit 1 von 5 Sternen

Used to be good now all I get is late…

Used to be good now all I get is late deliveries, one took almost an hour before I cancelled it, and the second order the driver was outside my building and drove off. Wouldn’t use again!

11. März 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hello Damien,
I am sorry to hear about your experience with Jiffy. Would you please kindly provide the product's expiration date and your order number to support@jiffygrocery.co.uk? We will be happy to help.

Kind Regards,

Jiffy

Bewertet mit 1 von 5 Sternen

Rotten food and bad replacements

Rotten food and bad replacements! The ginger I ordered was covered in mould, I'm shocked that they missed it or just simply didn't care? The courgette was floppy and looked like i had been dropped plenty too.
I also order a 6 pack of crips to see me through the end of my isolation and instead i got 1 pack of Wotsits and a Kitkat 😂 I couldn't be bothered to make a complaint, I'm tired and ill but thought I would just delete my account instead but that doesn't seem to be straight forward either!

10. März 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Fiona,

I'm so sorry you had a bad experience with us.
We do rigourous quality checks please report any issues like this to our customer support team as soon as you see it. Our live chat agents reply within 15 seconds. We also don't substitute any products, so not sure how you got those items. They possibly could have been free gifts. As your account is deleted I'm not able to see it anymore.
I hope you can try us out again soon, feel free to reach out to support@jiffygrocery.co.uk and we'd be more than happy to try resolving the issue.

Kindest regards,
Christian from Jiffy Grocery

Bewertet mit 5 von 5 Sternen

Excellent delivery times and service

I placed my order and was given an estimated elivery time of 40 minutes. My delivery arrived within 30min of it being ordered.

4. März 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Hirani,
Thank you so much for your lovely review. We're delighted you received the customer-focused service we always aim for.
Wishing you all the best, Jiffy

Bewertet mit 5 von 5 Sternen

One of the best grocery deliveries

I've been constantly using all kinds of grocery delivery, and jiffy's the best. Good discount and no delivery fee above £10. Grocery variety's also very nice.

2. März 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Vic,
Thank you so much for your lovely review. We're delighted you received the customer-focused service we always aim for.
Wishing you all the best, Jiffy

Bewertet mit 5 von 5 Sternen

Great service

Used for the first time today, amazing service. I work long hours at work and carrying shopping is annoying. I ordered around 8 PM had my groceries in 7 minutes. Incredible

28. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Pavla,

Thank you so much for this review. We're absolutely delighted you got the service we always aim for and found us speedy!

We hope you can recommend us to friends & family, as we want to get this service to as many people as possible. Thanks again for this review and wish you all the best, Team Jiffy

Bewertet mit 1 von 5 Sternen

Do not waste your money here

Honestly do not buy the fresh food from them. Rotten chicken and rotten veggies. Had to Chuck out so waste of my money and they don’t have authority to refund. I asked for them to put me in touch with someone who can but they can’t. All I got was a 10% or 20% off which they always have the offer on anyways. Honestly do not waste your money here

23. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Minnie,

I am sorry to hear about your experience with Jiffy. Would you please kindly provide the product's expiration date and your order number to support@jiffygrocery.co.uk? We will be happy to help.

Kind Regards,

Jiffy

Bewertet mit 5 von 5 Sternen

Intuitive app, easy to use, great customer service

I am using this service every week. Never had a problem. When they started in my area, it took 7 minutes to get my order. Their customer service is great. I had a problem with fruit and they refunded me in 24 hours. Their app is intuitive and easy to use. One thing I am sad about is that i did not received welcome bag with my first order :D haha. Can’t complain - the service is really great.

22. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Lubos,

Thank you so much for this review. We're absolutely delighted you got the service we always aim for and found us speedy!

We hope you can recommend us to friends & family, as we want to get this service to as many people as possible. Thanks again for this review and wish you all the best, Team Jiffy

Bewertet mit 5 von 5 Sternen

Excellent speedy delivery on electric…

Excellent speedy delivery on electric bikes and interesting array of products. Really good with plenty of offers.

21. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Hilary,
Thank you so much for your lovely review. We're delighted you received our speedy customer-focused service we always aim for.
Wishing you all the best, Jiffy

Bewertet mit 5 von 5 Sternen

Love the sweets that I get for free

Love the sweets that I get for free, thank you for them. Lovely quick cheap service reliable

14. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Julian,

Thank you so much for this review. We're absolutely delighted you got the service we always aim for. We hope you can recommend us to friends & family, as we want to get this service to as many people as possible.

Thanks again for this review and wish you all the best, Jiffy

Bewertet mit 1 von 5 Sternen

Ordered at 7pm and got no update

Ordered at 7pm and got no update. Was told by their ‘support’ that they had technical issues and they would cancel my order and refund me (there is no option to cancel yourself or call anyone). I asked for a confirmation of the cancellation as my order still looked pending and got no response. 3 1/2 hours later a driver turned up with about half my order and said they had technical issues since 1pm (again I ordered at 7) - he called a ‘supervisor’ who told him to take my half order back and when I contacted support again they told me it’ll be cancelled within 24 hours. So before then it still looks like I placed an order and a random delivery person could turn up at any point! Will never be using again.

14. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Yasmin

I am sorry to hear about your experience with Jiffy! I can also confirm the technical issue, has now been resolved. I can confirm a full refund has been processed, alongside a promo code. We at Jiffy Pride ourselves in excellence and would like to assure you, this will not happen again.

Thank you, Kind Regards

Jiffy!

Bewertet mit 1 von 5 Sternen

Unprofessional customer service

I used to make order from them nearly 3 times a week or more and then one day I ordered a box of chocolate with other things. When I received it, the box of chocolate was open. So I contacted the customer helpline, and they they were surprised the box was open, then they said they will offer me a voucher and not a refund. And I agreed, then someone phoned me and again I had to explain the problem and I said I agreed to take the voucher, but she kept arguing with me that the box was closed and no way was open. Then she started texting me and sending me pictures of the box of chocolate and she said “look it’s closed!” I mean it could be any box of chocolate, and not the one they sent me!! So I said: forget it, I don’t want the refund or the voucher, and stop texting me. I delete it the app. No more ordering from them. I mean wasting my time and arguing with me for a box of chocolate. Terrible customer service.
Order from “Getir”. They are the “BEST” and they care for their loyal customers.

14. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Lulu

Thank you for your review. I am very sorry to hear about your experience at Jiffy. Please email us at support@jiffygrocery.co.uk with your order details, we will be happy to help.

Kind Regards,

Jiffy

Bewertet mit 3 von 5 Sternen

Good but not consistent

When Jiffy deliver they are great. However sometimes when we try and use them the app says they don't deliver to our area, other times they do deliver to us? This is very odd as we have always been at the same address. Today my wife placed an order at 6pm. It's now 8:50pm and the order has not yet arrived.

13. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Andrew

Thank you for your review! Please email us at support@jiffygrocery.co.uk with your order details, we will look into this for you.

Kind Regards,

Jiffy

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. I received my order within 20 minutes!

8. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Afsara,
Thank you so much for your lovely review. We're delighted you received our speedy customer-focused service we always aim for.
Wishing you all the best, Jiffy

Bewertet mit 5 von 5 Sternen

Very good service

Very good service. Very good selection.

7. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Jacqueline,

Thank you so much for this review. We're absolutely delighted you got the service we always aim for. We hope you can recommend us to friends & family, as we want to get this service to as many people as possible.

Thanks again for this review and wish you all the best, Jiffy

Bewertet mit 5 von 5 Sternen

I oredered from Jiffy for the first…

I oredered from Jiffy for the first time today . Website was so easy to navigate . The order arrived in 10 minutes . No delivery charge as I spent just over £20
The fruit and veg are tip top and the sourdough bread is the best a I’ve tasted . Would thoroughly recommend

6. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Brian,

Thank you so much for this review. We're absolutely delighted you got the service we always aim for. We hope you can recommend us to friends & family, as we want to get this service to as many people as possible.

Thanks again for this review and wish you all the best, Jiffy

Bewertet mit 1 von 5 Sternen

Don’t waste your time and money.

I ordered through Uber eats with an estimated arrival time of 10-20 minutes. After waiting an hour and a half, and two phone calls later they tell me my order has been cancelled, refused to tell my why. Refused to look into how to cancel my order from their side so that I wouldn’t have to also contact Uber eats, which was impossible as long as the order was still on going. Refused to take any responsibility. Worst attitude and costumer service I’ve ever experienced.

6. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Sarah,

Sincere apologies for the service you received, we are still suffering from technical issues regarding Uber Eats, please contact them, they will be able to help. We cannot see any Uber orders on our system currently.
I'd also recommend to try out the main Jiffy app if you would like a better order experience. Send an email to support@jiffygrocery.co.uk for a voucher for your first order.

Apologies again, Jiffy

Bewertet mit 1 von 5 Sternen

Don’t waste your time!

Don’t waste your time!

I have been waiting over an hour for an order promised to arrive in “10-20 minutes”, this is a Jiffy order made through Ubereats.

The time has updated twice and now not for 45 minutes - if I was at least being updated on when it might arrive that is one thing but this is ridiculous.

After waiting on hold for the third time this evening before the automated message tells me there is no one to help - I emailed the support line but have received no response.

I tried to cancel but it does not allow it as it’s “in progress”. I only used Jiffy due to the “quick” delivery times and “may arrive soon” an hour later doesn’t really cut it.

4. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Georgia,

Sincere apologies for the service you received, we are still suffering from technical issues regarding Uber Eats please contact them, they will be able to help. I'd also recommend to try out the main Jiffy app if you would like a better order experience. Send an email to support@jiffygrocery.co.uk for a voucher for your first order.

Apologies again, Jiffy

Bewertet mit 1 von 5 Sternen

Chicken is Spoiled!

I am sorry but chicken has gone bad!
I bought chicken in my first order, when I opened the package of chicken, there was a bad smell! I explained the situation to customer service and shared a photo of the chicken that I had to throw away but the customer service told me that I can safely consume it because the date has not expired yet. Customer service added that chickens can smell. I could be poisoned. I did not receive an apology or a refund! I guess they didn't believe me because I was not poisoned and not hospitalized!

1. Februar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi Ez,
Sincere apologies for the confusion regarding this. Our suppliers store the chicken in Sulphur dioxide, the bad smell was most likely that. There is a disclaimer on the black label on the front and it is mentioned on the back of the packet too. It actually means it stays fresher fo longer, but may be a smell that you are not used to. So sorry about that Ez. I'd be happy to offer you a promo as a goodwill gesture regarding this. Please reach out to support@jiffygrocery.co.uk.
Apologies again, Jiffy

Bewertet mit 5 von 5 Sternen

They woe me with their random presents...successfully.

Still the best and uh...They sell the sweetest pineapples.

P.s: I'd lose the birdie logo. Green is more you.

31. Januar 2022
Bewertung ohne vorherige Einladung
Jiffy-Logo

Antwort von Jiffy

Hi El,

Thank you so much for your kind words. It makes us so happy you've got the service we always aim for.

Wishing you all the best, Jiffy

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