Jetstar Airways Bewertungen 

I booked a Jetstar flight from Sydney to Cairns at short notice, just a few hours before it was due to leave. They cancelled it, a short while after booking, but then said they would run it the next day and also that they would pay board and meal expenses. When I claimed the board and meal expenses, they said ok but we are too busy to pay you now because of COVID. I assume that means they are not going to pay because COVID is a pretty lame excuse these days.

On Friday 31st March 2023 they asked me to send in my Medical Certificate and once I did that they waived the changed fee for me when I asked them to change the flight for me on Tuesday 8th August 2023 to 5:00 departing Melbourne 7:00 arriving Gold Coast, which was extremely nice of them to do that for me.

If i could give no stars i would... Seriously people stay away from them. Pay the bit extra and go with reputable company.. They left my 15yr old daughter stranded in another state and then cancelled the rescheduled flight 3 days later!! we ended up having to drive from Brisbane to Adelaide to get her.

Be prepared to be amazed at how bad a service JetStar offers. It isn't economy. It is cattle class. I have often wondered what it would be like to be on the Beef Bus on its way down the Toowoomba range. The Beef Bus is a premium carrier in comparison to jetstar. Expect staff to be angry from early in the day. Please just expect for your flight to get cancelled. Then expect them to hold your baggage for so long that you'll miss the next flight you managed to book. Just expect this airline to get in the way at every stage. I checked in to my flight with Qantas. Exactly as foretold, on the plane ready for departure, I get a voicemail to the effect that JetStar had found my bag and it was available for collection. I told them. They had custody of my bag and that if they could not return it before the opportunity to check it in on my next flight then they can notify me when they ship my bag to the original destination. So I'm on route. How do you think this will end up? Probably in a dumpster fire. Because they are Jetstar. JGS9SW MELB BNE JQ568

I recently travelled via Jetstar from Melbourne(AU) to Auckland(NZ). Swissport was responsible for the luggage. In Melbourne we had a delay of 1h because of something with the luggage. That's what we were told. I later arrived in Auckland without my luggage. I got a call 3 days after arriving and I was told that my luggage will be delivered that day. That's the last I heard. There is no way of reaching Swissport via phone, email or anything really. The only thing you can do is call your airline ( in my case Jetstar ) or visit their office at the airport. But don't expect much, the employees are clueless and shift blame the whole time - "I don't know but my collegue might, but they are not here at the moment". Jetstar didn't seemt o push Swissport either. It always felt like my calls were useless.
After two more weeks I called Jetstar again and I was told my bag is at the airport ready to be picked up(Jetstar and Swissport have access to the same data). I went there, which is a 136km drive, one way. But I didn't get my bag. They couldn't find it. So I had to leave empty handed.
I went again to pick up my bag a week later and I finally got it. The "usual claim" went fine. I was offered money for clothes etc but I'm also pushing to get travel cost because I didn't get the bag the first time I went. Which was a huge waste of time and money. So far they refuse to own their mistake and are hiding behind the "we don't cover travel cost to pick up the bag". Which is fine I dont expect anything for the time I actually got my bag. But I do expect compensation for my wasted trip.
Just avoid Jetstar & anything with swissport. Pay a bit more and fly with an actual Airline and not with..whatever this is

Jetstar canceled our flights 5h before departure from Perth to Melbourne beginning of this week, the reason provided was because of crewing requirements. I honestly have to ask the CEO of Jetstar, why a replacement crew was not available.
Of course we had to cancel our rental car and overnight stays, plus the huge disappointment of a well deserved holiday turned sour before it even begun.
As far as I am concerned this episode shows very poor organization skills by Jetstar. Reading through the reviews it appears to be normal for Jetstar to cancel flights.
For me this means never again!

Used Jetstar for several internal flights while visiting Australia. I found the planes of good standard and the crew on the flights very pleasant.
Flights were mainly on time.
The reason I’m giving 3 stars is due to their obsession with hand baggage weight. The staff in the airports (particularly Sydney) are like vultures going round and weighing every piece of luggage. We had weighed our hand luggage before checking in to ensure we were not over but in the queue waiting to board it was weighed and the staff advised it was 2kg over which we politely debated. The staff member asked if there was anything we could take out like ‘medication’ (seriously!). We had to pay 65 dollars to be able to board the flight. My daughter then added extra baggage for the return flight and when boarding they couldn’t find the details on the system despite her having an email and we had to pay another 65 dollars!
They other issue is that the checking is not consistent with all flights.
Could be rated a great airline with some changes to this policy.

Our flight from Melbourne to Honolulu was cancelled 4h before departure and rebooked to the next day. Fortunatelly a full refund was offered, but because of the important plans we had to take the next flight on the same day with Qantas and paid extra 600EUR. We already flew 2 times with Jetstar and everything went good, but now it costed us a lot. I really don't like that the company can just cancel a flight 4h before departure.

Jetstar cancelled our flight last at the last minute from Melbourne back to Sydney today evening 09 feb 2023 and when we walk over to speak to services desk the attitude that we got from jetstar staffs was absolutely disgusting, rude, arrogant and zero compassion toward every single person passenger. The 2 names that I got from Jetstar staff at Melbourne domestic airport are Angelika and Alexandra.
They do not care when their customer's (who pay for their wages) situation of having no accommodation over night, cannot get home to see their childrens with medical conditions at all. Not 1 single word of sorry and rudely telling everyone off.
The ACCC, please investigate this airline as this is clearly misconduct and provide a product and services that not suitable for the customers.

The worst company ever!! Literally cancel all your flights and then you have to claim back a nights stay … that takes ages!
Don’t seem to care about their customer service either
Fly with someone else if you can.. these companies need to be boycotted!!

I CAN'T PUT ZERO. RUN AWAY FROM THIS COMPANY, IT'S A SHAME!!!

3 times I booked a flight with them. Three times it was CANCELLED over 3 months.

The first one, I received a text 2 hours before to let me know (the replacement flight was taken afterwards).

The second flight, I waited 45' in front of the boarding gate, seeing the departure time getting later and later.

Flight shifted to 9:25pm, then 10:10 instead of 8:55 and finally cancelled.

The customer service made me sleep in a hotel and take a flight the next morning at 9:15. AND GUESS WHAT?!

That flight was cancelled just after I was given it... I have the impression that this company doesn't give a damn about its customers.

No matter how many excuses they give, it's a horror to have to deal with this...!!!! And looking at the comments, I see that this is common for them.

The various reasons: crewing-engine requirements.

Each time, the replacement flight was made with Virgin Australia and went very well.

Note also, for the check-in, 1 person only for the whole Jetstar company.

Another point, I wanted to potentially change my second flight, by putting it earlier, 60 dollars of change fees, almost the price of the ticket (74 dollars). 🤡🤡🤡

A real waste of time, don't travel with them, REX-VIRGIN AUSTRALIA-QANTAS are much better.

Zero charge for name-change costs.
OK, so I haven't flown with Jetstar yet, so we'll see how that goes, but:
I didn't check the auto-complete entry on my PC, and ended up with my name on my booking being my nick-name and not the full name on my passport. So hands up, this was my fault entirely. I'd booked through FlightCentre, but contacted Jetstar direct. Working through the chat line which was prompt and efficient, they rectified my mistake absolutely free of charge. I'd booked Virgin for the return trip because the times were more convenient (Sydney-Perth return). Virgin, on the otherhand, have no online chat, so I rang them. They referred me back to the travel agent and after several phone calls it transpired that Virgin charge $44 for a name change and $89 to re-issue the ticket. $133! So, 5-0 to Jetstar. I won't be using Virgin again.

Simple things are not done. I like Jetstar, but why, why don't they list all my flights in my customer area?
I have about 8 flights on a long holiday in Australia. I don't know which flights I've booked yet and which I haven't.
And then when I tried to write to them to let them know about this simple suggestion, in their complaints and compliments section, there was no possible way to contact them. Even for a helpful suggestion!
Every other airline lists all the flights you've bought in your customer area. (You also can't download the app if you are either overseas or have an iphone, because I've tried and it isn't there).
So I have to find all the booking numbers to find one flight! I want to see all my flights listed but that doesn't seem to be a feature of their customer area. How difficult would THAT be? Not very I suspect.
Instead, Jetstar customers have to find some other way to see what flights they have purchased on Jetstar.
My itineraries didn't arrive until the day after I bought them. This is so unnecessary.

We booked direct flights from Gold Coast to Perth. When checking in we found we were having a stopover in Melbourne for 2 hours. Thats ok...only 2 hours.
On the return flight however, we had a 7 hour stopover in Melbourne. 7 hours of wandering aimlessly around the airport with our luggage in tow for 5 of them. We contacted Flight Centre & were told there was nothing to be done about it. This also caused extra expense for food at the airport. Not happy....and will never use Jetstar again.

This company should be investigated by the Government. They cancel my flight and I find they are selling my seats at 3 times the cost I payed to others customers and my family including 2 small children 3 and 6 have to travel at 10pm to Bali which is 12pm Bali time tomorrow night. This requires Government to investigate these problems and I will be letting my Federal Member know what is happening ASAP. This is a disgrace and it is not the only time I have had a problem. I will NEVER use Jetstar again after they cancel my flight to Melbourne at 3.00am by text for my daughter's wedding in April. I love Qantas but not Jetstar. Beware

I had booked two tickets months in advance for a return trip between Sydney (NSW) and Launceston (Tasmania) at a price of A$ 438.00. Then my friend was unable to go due to work schedule conflict, so I tried to change his ticket to another friend online and their AI Bot said I could change the ticket but, there would be a fee. I expected perhaps $50 fee but no, it was A$ 730.00! As a new ticket for the same trip was now A$ 530.00, how can they justify changing a name in the ticketing system as incurring that sort of expense? it was still a month till the flight, so I refuse to cancel the ticket, but will never fly Jetstar again after our December tickets are used! Oh! and they have rescheduled both flights once already, but apparently they don't have to give customers the right of refusal....talk about a one way deal in their favour!

Not even worth 1 star for the review. They keep annoucing the delay 4 times in a row (5 hours). I would not recommend this airline.

Worst airline experience I have ever had. First we get to the airport to find they have cancelled our flight. Unable to get on any other flights as they had no others available. Booked into a new flight the following day. Book the taxi to a make sure we have plenty of time just to get an email that they have put the new flight back by an hour, meaning we now have to wait around the airport. They didnt bother to tell us about the flight change until midnight so we didnt see. it until we wake up at 4am. Jetstar you are a disgrace.

My flight from Perth to Melbourne was scheduled to leave at 9.25am so arrived at the check in counter at the recommended 2 hours before take off, to be informed by the lady on the desk that the flight schedule had been put back to 11:50. So no message/email from Jetstar to it's customer regarding this change. After checking in my bag, I then checked the schedule again at another customer service desk, and was informed the flight was now scheduled to depart at 12.30. After a couple of hours I again checked the schedule, and the flight had been changed again to 1.30. As I am typing this review I see that it has been put back again to 1.40 departure. I am fully expecting that the next change will be a cancelation of the flight altogether.
It is now clear to me that Jetstar is treating it's customers with contempt, and is quite ok with keeping them waiting for several hours if that suits their scheduling.
Finally boarded the flight and after a long wait the plane started to reverse out, only to go back in and stop. The captain apolagised to the passengers, telling us that the ground staff had not filled the potable water tanks, so another delay by Jetstar.
I am also wondering about Jetstar's safety standards, after noticing the seat in the isle opposite me had come apart at the bottom. There was a bag of screws next to it, so I am guessing someone was suppose to repair the seat but run out of time (or could not be bothered). See the attached photo that I took of the broken part.
My big regret is that I did not fly with Virgin Airways, which is rated by Canstar well above Jetstar and Quantas for Customer satisfaction, which includes in flight service, keeping to schedule and price
My hope is that some other airlines start flying in Australia again, so we have some alternative to Jetstar and Quantas
Jetstar is now only providing a third rate, third world service to it's Australian domestic customers.
Never again Jetstar.

Jetstar is the worst airline. And a disgrace to Australia. They are on a revenue raising mission and they weigh your carry on baggage to the gram. Do not trust this airlines and do not fly with them.