Jetstar Airways Bewertungen 

My ongoing flight was cancelled so called jetstar to rearrange to another destination they forced me to upgrade my tickets then wanted to charge me more than half the money again in 2 separate transactions, at yet another cost to me. The customer agent was rude and spoke over me at one point I thought I was talking to a bot Avoid avoid avoid

I paid extra for premium seats. without telling us they changed the airline to a Dreamliner, which no longer had premium seats but business. So we were sat in normal economy. We wouldn't have minded if we DIDNT pay for premium. But we did. And the food we paid for was crap. Not even a refund for sitting us in normal economy after paying premium. Contacted customer service and no response. As per usual.

Worst airline in Australia cancel booking with no concern and destroy a holiday you have been planning for 2 years

I would have to say DO NOT use this airline if you need to rely on getting somewhere. They cancelled my flight from Cairns to Brisbane, as I arrived at the airport (2 hours notice) around midday. They couldn't offer me any other flights that day, so told me I was being sent to a hotel, for which I had to pay the taxi fares...currently trying to work out how I claim these back, which again is a nightmare.
They gave us $30 each (approx £17) for food and drink, which is an absolute joke, as it didn't cover anything on the main menu, with a drink, let alone something for breakfast the next morning.
The only option we were given for the next day was to fly Cairns to Melbourne around 6am and the fly Melbourne to Brisbane arriving that evening. This would have meant missing a family gathering, which is why we went to Oz in the first place.
They then offered us a flight to the Gold Coast, which we took and our son had a 4 hour round trip to pick us up.
DO NOT USE JETSTAR!!!

Jetstar cancelled our flight at the airport, we had 7 days holiday & the next option to fly was 3 days later.
We had to cancel all our arrangements & pay penalties.
Last time I'd go with them.
Joyce needs to take less pay & use it to hire the staff back.

Please don’t fly with JetStar. The amount of times this Airlines has cancelled my flight few hours before take off is just insane. The amount of money you will use on rebooking hotels, car rentals is just not worthy and will ruin your plans. Fly with a more trustworthy airline and pay the extra bucks. Your welcome

Has been confirmed that refund would be made in 14 days, however it has been 3 months and still nothing. After broken promise twice, they said now it's with finance department and no exact time of payment as yet.

The costumer service and asistanst in the Melbourne Airport were really rude. They try to change me to another flight, when I was in perfect timming. They charge crazy prices for lugage. Money money. Horrible feeling and experience with this company. I dont recommend. Fly with another company, please.

Brilliant service. Ayres rock to Sydney tonight. Michelle the flight manager was brilliant. Would recommend. Comfortable flight.

Jetstart has a policy of 7 kg for carry luggage, while it is almost nothing when you go away for 2-3 days, it is hard to follow but the problem arises when you carry your computer, ONLY, in your hand as it is consider a hand luggage and of course they only weight your luggage just before you board so no option but to pay over $65 for the EXCESS weight or "we can move you to another flight" that was the answer, what that mean that in this flight you pay but in the next you do not?? How can a computer be a luggage? besides they target the elderly and young but NO women, at least during my flight, is this a sexist approach to carry on luggage? Most women carry their carry on plus their handbag but I did not see any been weight, NOTHING against women but this sexist action MUST stop, besides there were ONLY a few seat left in the plane so they just picked in a few loyal customers to some how earn enough money to "fill the plane" unrealistic, sexist and total ripoff is the only way to describe it.
A better way will be to weight the carry on when you are getting your boarding pass, then at least you have the option of taking your computer and may be also your jacket out as customer friendly airlines do or simply say your luggage has 1,2 or 3 kilos too much we need to put it in the belly of the plane but it is indeed a revenue ripoff, ticket $85 luggage $65 totally ridiculous

I purchased a ticket online with the badge "only 2 tickets left at this price", the next hour the price decreased by 10% and no more badge on it to say "x ticket left"! So don't get lured by this marketing trap..I tried to explain this to their customer service but the answer was " hope you understand that prices are subject to change, Christophe it may increase or it may decrease."
We are talking about 30$ difference, i think a simple customer gesture would have simply avoided a noisy online customer review..

Rubbish airline and zero customer service who are trained to not have empathy or common sense but to recite the terms and conditions like the bible.. Just poor, with similar experiences to the other negative reviews here; getting a fair deal or refund is like trying to squeeze water from a rock.

Whilst I have had some very adverse experience with Jetstar in the past, they have shone in this situation. Cancelled flight due to trans Tasman bubble closure, Jetstar refunded me almost immediately and effortlessly and fast, whereas still doing battle with Air New Zealand for even a credit months later. Thank you Jetstar for you integrity in this circumstance.

Was blocked in Tasmania last year due to border closure and flight cancellations as a result of covid 19. Two registered letters to the CEO Gareth Evans regarding the refund amount never acknowledged.
Last minute cabin luggage check is unconscionable when luggage should be weighed at checkin counter. I am under the impression that the scales are wrongly calibrated to overcharge passengers.

Be wary when changing flights. You won't get the advertised prices.
2 horrible experiences recently. 1st and the one to watch out for as they price gouging existing customers, is that I had to change my flights. This came with a $55 charge per leg plus fare difference. Not ideal but part of their terms. Anyway my existing return flight from Cairns to Sydney cost 235. The equivalent I was swapping to was 169 on the website and through the change process. Now I didnt expect them to reduce the price but somehow, an additional $24 was added as fare difference. Checking the breakdown of the flights after rebooking, that flight had somehow jumped from 169 (or my initial 235) to 259. I went back to the website and still could book a new flight at 169.
Messaged customer service who tell me the price can change without warning. I tell them its still at the lower price but they will not alter the price. Go through the complaints team who offer the same response. I have raised an official complaint and will take it to the commission. It may be $24 but whether its false advertising or at worst fraud, it needs to be known.
*update - the same flight today has reduced to $83 if booked new. So how it went up to $259 yesterday for the exact moment I needed to change my flight is quite clearly a rort.

Secondly was the change in the first place. We had our flights cancelled by jetstar in December due to the pandemic and were issued a voucher. Rebooked for April and due to the recent outbreak, a member of the group cannot travel as they won't be able to go onto another destination and none of us particularly want to have to wear masks and sit down everywhere on a tropical holiday. Because Jetstar are not cancelling the flight, there was absolutely no leeway in being able to get a voucher to rebook later or even waive the change fees. We were given no choice but to get a voucher yet apparently its a 1 way street. I accept that technically they are correct but its still a pretty shoddy experience in my opinion.

Its a shame there is so little competition in Australian air travel because if there was, the sooner they let this company crash and burn without bail outs, the better. Seems robbing people willing to use you is their way of raising additional funds.
Poor.

I would like refund about my flights I don’t to go have my trip because lockdown I try call and make online but is not to be able

Our flight from Honolulu to Sydney was cancelled due to the ongoing COVID crisis on Monday 1st March. Jetstar immediately contacted us and advised us to complete the relevant part of the form either for a voucher or a full refund. We opted for the refund and were advised that this could take up to 14 days as is usual for a refund, I have checked our bank account today-3 days later and the refund has already been paid. I know many people have put negative reviews on here but I have nothing but praise for an excellent service.

Lots of recent terrible experiences. They cancel flights and don’t want to give refunds. My mother mistyped her email address .com.su instead of .com.au and because of this small typo for an elderly lady they were refusing to offer a credit note.
They have no common sense and are nit flexible in the pandemic. They have cancelled flights because they were not full enough even though borders were open. Really disappointed will never let friends or family fly with them again. After we use up the $1000 of credit with them from 9 canceled flights

Very average service but didnt expect much from the low cost airline. Queue's have been better recently with fewer passengers, but still lots of delays. Information could be passed on to the customer more swiftly.

Honestly, the misery, resentment and nastiness of their check in staff is the worst I’ve seen anywhere in the world. They’re even more nasty than easyJet Uk and that’s saying something! The guilt they give passengers with overweight baggage, and the pleasure they seem to experience stinging ALMOST EVERYBODY that checks in is not cool. Sure it is lucrative for the business but terrible for the brand. Avoid checking in luggage if you can!