Jetstar Airways Bewertungen 

Cant complain really

OOL-WLG Purchased the add-ons (in flight meals, baggage) but no inflight entertainment other than stare out the window for exactly 3 hours and OCD-like read the inflight Safety card

You get what you pay for. Cheaper than Air New Zealand and Qantas. Total cost of moving from Townsville back to Wellington $332AU - Not bad.

Just shut down your RIP OFF business to customers on the name of excess luggage

Unbelievable sh** airline. First they send me a txt that the check in now closes 40 min earlier. When I tried to check in online I needed to book and pay for seats to do so. They don't even tell you that, but after trying several times, it was just my guess. I forked out the money and got the boarding passes to print out. They probably don't like that too. Call me paranoid but it jammed my printer several times before I got them finally printed out. Afterwards i checked other docs including pdfs and they just printed fine. Maybe they oversized something a little bit or had not enough space between 1st and 2nd page. It would be interesting to know if that happened to other people too. I understand that you get what you pay for but this is one level up ...

Vol annulé la veille, pas de remboursement pas de remplacement, du vol pur et simple. Une compagnie malhonnête, les gens devraient avoir honte de bosser pour eux .

I was getting married and my wife's family was travelling from Vietnam to Australia for the wedding. 3 days out and the Jetstar flight to Australia was delayed by a day.
The family had to pay for accommodation and meals in Ho Chi Minh City, while I paid for their connecting flights to be changed. Jetstar said to my wife's family that Jetstar would reimburse them for accommodation and meals due to the delay.
The next day, Jetstar cancelled the new flight and did not provide an updated time for them to fly.
We needed them in Australia for the wedding rehearsal the next day, so it became apparent that Jetstar would not get them to Australia on time. At this point, we requested a refund and rebooked with VietJet Air, who were able to fly them to Australia that night.

Now, Jetstar is refusing to reimburse any of the costs caused completely by their delays and cancellation because our family did not end up flying with Jetstar, despite the fact that the costs were incurred due to the first delay, at which point we still intended to use Jetstar, and we only changed to a different airline after the second cancellation with no alternate date provided.
Jetstar's customer service has also been living up to their horrific reputation of not caring one bit and have been completely unhelpful.

If you need to fly, especially on a deadline, fly with anyone other than Jetstar. They will more likely than not screw you over and do nothing to help.

weighed my friends bags together which has never happened before and then when she started crying they yelled at her and refused her ticket so she was stranded at the airport with no money. too many bags. and a bad taste in her mouth. jetstar is evil should be sued for their crimes against humanity.

3 delays on one flight. Disgusting subway vouchers offered. Really, subway vouchers count as a sorry in Wellington. Substandard service. Awful. Disgraceful. Pathetic. Just forget the cheap prices do yourself a favour and avoid jetstar. Let’s all get together and shut this horrible company out. They need to fade away and pay for the hundreds of thousands of hours wasted by poor management and cowards running the company. Get out of New Zealand you are a disgrace to this country.

Paid for business class, waste of money! Flight delayed, when boarding told to queue when should have priority boarding! Didn’t have my meal choice, food awful. Won’t fly with them again

I missed connecting flight. Had sleep at airport overnight. Was out of money. And they gave me free tickit from sydney to austriala was truly amazing
On way to nz to cebu missed flight with scoot now they were true scummy cost me another $1000 zero help but what ever you do do not use kiwi.com cost me 1500 for tickits than 2200 for extra tickits

Truely , madly Bad Customer Services . Constance Delay without notify Nobody . Treat their customers like a moron .
Keeping us Waiting long hours at the airport ……

Look for room to improve please going at this pace. People prefer to fly elsewhere with other airline no matter the cost .

You beg us to give you a chance on national TV 2022 . This will be final

Dreadful airline. Staff are rude, obnoxious and arrogant. A staff member called Arora Sufiq was aggressive, confrontational and threatening. Rolling her eyes and arguing with a passenger before boarding. Completely unprofessional.

As if the above was not enough, I tried to assist the airline by allowing my hand luggage to be taken into the cargo hold, after the airline made a request to passengers. Following disembarkation, I subsequently discovered that my laptop screen had been damaged by the airline. Yet, despite a request for compensation , I was told that they were not liable, so they would not pay for the repairs.

Racial Discrimination, using racist contents to do marketing via a facebook post. Unprofessional manners will lead to unsafe and uncomfortable airline services.

Flying to Vietnam via Jetstar, they’re so disorganised that the checkin queue stretches multiple times around Melbourne airport….

I have photos, but not sure there’s anyway to upload them here

Getting dressed to catch a direct flight and message from Jetstar flight cancelled and then offered a flight that takes an extra five hours and departs 3 hours after my original flight. Why? The plane was probably not full so no problem putting all the flyers out. If it wasn't for the airbnb I wouldn't have gone. Never flying with them again.

cannot get through to speak to a human when you have an issue the computer can't solve! 40 mins on hold an waiting! It'll get worse when you have the monopoly an digital currency!!

Nice going jetstar - even before starting our holiday you cancelled our flight making us start out holiday late an had to rebook other flights as a consequence. Than another cancellation in Melbourne and to top it of you delayed our flight out of Melbourne to Signapore so we will miss our connection to Doha. Well done.

Ps as a bonus we now lost our lugge

We received an email at 4.30am whilst in transit to the airport for a 7am flight to be advised it was cancelled. Previously we have had flights cancelled at the last minute too and delays that we don't find out about until the last minute. The poor lady on the desk dealing with a whole flight load of unhappy customers looked distraught at having to tell us there was no other flight from Brisbane that day. Thankfully there was a bus to another airport and we eventually got to our location, missing an entire day though (we only had two!!!). You really need back up staff guys. This flight was cancelled because someone called in sick. I mean really????

Most unpleasant experience of corporate bullying. The company's inability to put large lines through their limited desks meant I was unable to drop off my bag before their 40 minute cutoff, by 2 minutes. Their solution was to offer me a flight the next day, leaving me to look after accomodation expenses. The experience cost me 3 x the ticket price, and I was met with gaslighting, and incredibly rude and unhelpful staff, not the professional and courteous service they commit to. Any claims of honesty or integrity from this company are laughable. When I asked to escalate my concern I was handed a business card with a website address on it. I have never in my life experienced a company that treats their customers with such disdain. I will never be flying with Jetstar again.

I recently had the unfortunate experience of booking a flight with Jetstar from Sydney to Melbourne, and it turned out to be one of the worst travel experiences I've had. The flight was delayed and eventually canceled, causing significant inconvenience and frustration.

First and foremost, the lack of communication from Jetstar regarding the delay was appalling. We were left in the dark for hours, unsure of when our flight would depart. The lack of updates and transparency made it difficult to plan our travel accordingly, and we felt completely disregarded as customers.

To make matters worse, our ticket was eventually canceled without any clear explanation or alternative arrangements provided. The abrupt cancellation left us scrambling to find alternative transportation options and incurred additional expenses that we were not prepared for. This lack of responsibility and accountability from Jetstar is simply unacceptable.

The customer service experience we encountered throughout this ordeal was equally disappointing. The representatives we spoke to were unhelpful, unsympathetic, and seemed disinterested in resolving the situation. It felt as if our concerns were brushed aside, and we were left to deal with the consequences of Jetstar's poor service on our own.

I understand that flight delays and cancellations can occur due to unforeseen circumstances, but the manner in which Jetstar handled this situation was extremely unprofessional. As customers, we deserve clear communication, timely updates, and appropriate solutions when things go wrong. Unfortunately, Jetstar failed to meet even the basic expectations.

I strongly advise potential travelers to reconsider booking with Jetstar unless they improve their reliability, communication, and customer service. This experience has left a lasting negative impression, and I sincerely hope that Jetstar takes steps to rectify these issues and prevent others from enduring similar frustrations.