Jetstar Airways Bewertungen 

Check in 8/3 2025 in Krabi for departure at 15:10 to Singapore.
Plane on time! At 15:05 they changed “on time” to delayed. NO information! Very not-smiling lady at the disk did NOT inform, only “delay”. The loutspeaker did announce many things but NOTHING about our delay…
NO INFORMATION is pretty bad. People were again and again approxhing the single lady at the disk, because of problem with connecting fligths.

The domestic t2 airport check in is so badly organised. I’ve never seen anything like it. The staff don’t seem to give a f about anything but their than answering their mobiles. Hope the flight is better than this!

Was very disappointed with quality of service on my flight to Bali from Melbourne with my 2 boys.
I had a guest vomit numerous times behind me. I’m understanding if someone is sick and with special needs (which I assumed was the case) but none of the air hostesses offered support to anyone else. Even when I told them vomit was running on the floor under my feet.
Luckily I was able to pick my boys teddies and bags up in time but they just offered me wet wipes. I refused to get on the floor and wipe it up as my boys were asleep on my lap but this should have better safety and hygiene practices.
Won’t fly with them again unfortunately.

Comment une compagnie aérienne aussi mauvaise puisses exister ?? Nous avons pris un vol depuis Manille pour Singapour avec connexion pour dubai et Lyon st exupery. Le vol au départ de Manille a pris trois heures de retard donc connexion perdu, une nuit d’hôtel à Singapour mais avant cela 2 heures à chercher nos bagages nous n’avons pas dormi pendant 24h ni manger.
Le lendemain au comptoir jetstar ils n’ont rien voulu savoir demmerdez bous mais le comble c’est que nous n’étions pas sur la liste des passagers un truc de fou , nous nous sommes rendus chez emirates et la bingo, cette compagnie a pris en compte notre situation et nous a mis sur un vol sans rien demandé.
Alors jetstar compagnie locowst australienne à fuir.

How can such a bad airline exist? We took a flight from Manila to Singapore with connection to dubai and Lyon st exupery. The flight from Manila was three hours late so connection lost, a hotel night in Singapore but before that 2 hours looking for our luggage we did not sleep for 24 hours or eat.

The next day at the jetstar counter they didn't want to know anything demmerdez bous but the top is that we were not on the passenger list a crazy thing, we went to emirates and bingo, this company took into account our situation and put us on a flight without asking for anything.

So jetstar Australian locowst company to flee.

I am a pensioner with mental health issues. I booked a flight online from Maroochydore to Adelaide, paid the $200...
I arrived at the terminal at 0600 for my 0740 flight only to be told my booking was for Adelaide to Maroochydore. When I asked them ti change it, they refused and made me buy another ticket at $380.
Just an absolute shonky disgusting airline ripping pensioners off in Xmas Eve.
I will NEVER fly with you again.

Flight cancelled day of with no notice. Couldn’t offer a new flight until 3 days later.

The flight by itself went smoothly, was on time and the crew (airports and plane) were pleasant and helpful. So in that regard, it was a good experience.
The reason for the low rating stems from all the hassle around mobility at booking time. The JetStar website was very poor when it came to specify my mobility situation, and eventually requested I call the JetStar customer services. It then took several calls to sort my needs out. To put this in perspective when I flew Air NZ later that month, it was all done via the website, no hassle, easy as.
In this day and age, I cannot comprehend why JetStar aren't more welcoming and organised for disabled travellers.
Disappointed.

Je devais un prendre mon vol de 10 décembre à Bali en direction de l’Australie. Alors que j’allais très bien, manque de chance pour moi, je commence à me sentir mal au moment de l’embarquement et je me retrouve à vomir aux portes de l’avion. La compagnie CONSTATE que je ne suis malade et REFUSE de me laisser monter à bord du vol (ce que je comprend).
Je me retrouve donc à minuit, malade, seule, sans vol et devoir trouver un endroit pour dormir.
On me dit que je pourrais reprendre un vol le lendemain à la même heure, mais surprise pour prendre ce vol sans frais supplémentaires il faut que je me rende chez un médecin pour justifier que je sois malade. Encore une fois je comprend le principe, mais dans mon cas c’est la compagnie elle même qui constaté les faits et qui m’a empêché de prendre le vol !
J’ai donc le choix entre payer ou payer.
Résultat après un billet à plus de 200$ il me faut maintenant payer 120$ en plus parce que j’ai osé être malade ! Ils n’ont même pas fait un geste. Sans compter que j’ai du prendre une chambre d’hôtel en catastrophe et que j’avais une réservation en Australie. Une grosse perte d’argent.

À noter également que dans l’avion il faisait extrêmement froid et que si vous voulez une couverture il vous faudra encore une fois payer .. c’était un vol de 6h00 tout de même !

Tout est une question d’argent, aucune compréhension ou compassion de la part de cette compagnie ou de l’équipage, un système déplorable. On sera aux petits soins uniquement si vous avez de l’argent à dépenser, en encore. J’ai vécue une TRÈS mauvaise expérience que je ne souhaite jamais retenter avec eux !

Et au passage pardon d’avoir été malade ..

Your communication skills are TOTALLY disrespectful and in dire need of review.
I have been trying to my refund youfor a month now and keep being pushed from pillar to post with no reult

The most sadistic, backwards baggage policies I've ever encountered.

Uncomfortable seating with little padding and hardly any leg room. They don't even offer complimentary water to passengers. Staff need to lift their game too, try smiling and being kind to passengers like the other more highly regarded airlines. It felt like I was on a direct flight to prison. A gross Airline.

They're predatory.

Made a booking from the wrong airport and realised 5 minutes later. Called and messaged their support line and they couldnt give a refund or a credit. Apparently if I had paid the extra amount for insurance they would have no issue returning my $800 but because I didnt do that they had zero sympathy. Even the 1-hour quick fix policy is pathetic. They hate their customers, and just want your money. Avoid them at all costs. The fares arent even cheaper than Air NZ when you add the $200 in fees (why the hell am i paying an $85 'passenger movement' fee??). I ended up writing off the $800, congrats Jetstar, you got me! It worked out cheaper and easier to book the same flights with Air NZ.

Delayed while the plane was cleaned , delayed again because the catering was slow , delayed again because staff were slow processing passengers.Once on board , the plane had a stale odour and was filthy, obviously the cleaners need to be sacked . Almost 3rd world standard

This company loves to hire agency staff who arnt able to deal with complaints or refunds.

The customer service team are only able to share with you an email or 2 phone numbers, both which are so backwards that all the rules of the airport are completely wrong

For example… weight of luggage is 7kg, however food and drink doesn’t count towards this. So we were over by a small margin and then told us it doesn’t count after taking 75 aus dollars.

I would advice travel to be as light as possible including food and drink because not all the team follow this rule. Online is where they state that it does count towards the weight of the luggage and they are not able to deal with a refund. I have spent 3 days trying to sort this as we have photos showing our luggage is under 7 after we took our water bottles out.

Have to pay 130$ and can't accept 4 different card. Only cash. In 2024.

If I could give a no star rating I would.
July 14/28 Booked 2 return flights to Sunshine Coast at a cost of $905.75 with Jetstar via my savings account.
Booking failed, my fault. Contacted Jetstar immediately. Apparently payment not received?? Advised to book again. Did so through Paypal. Also advised to contact my bank re first payment.
Contacted my bank who informed me money had left my account within a minute of payment. Bank suggested I put in a claim with NPP so they could persue the return of my money. Also to contact Jetstar again because money should hopefully now be in their possession.
Rang Jetstar and advised money not in their possession but to send a copy of my payment advice from my bank. This I did, which I believe was received on Jul 14.
I was also advised by my bank the claim may take up to 10 business days. My bank kept me updated.
Jul 31 Returned from my holiday.
Aug 1 Contacted Jetstar re refund. I was told they had definitely received a copy of my payment advice. Jetstar had quote "EVERYTHING THEY NEED TO PROCESS MY REFUND" and this should happen within 2-3 days. This is the based on the very same info they received Jul 14.
Mon Aug 5 received email requesting bank details. Details sent, however, advised the process could take up to 20 business days.
Tues Aug 6 Email - bank details received but time frame for refund 14 business days.
Tues Aug 6 email from my bank to say they had heard neither from CBC (Jetstar's bank) or Jetstar. My bank could pursue no further so suggested I contact Jetstar again.
Thurs Aug 8 Email from Jetstar to adise again that refund had been approved but still going to take time to process.
Thurs Aug 8 Frustrated, I rang Comsumer Affairs who advised that Jetstar Is in breech of S62 of the consumer act and had no right to keep my money.
Rang Jetstar and finally talked to a supervisor??( who really knows) and told her I wanted MY money refunded immediately. She assured me it would be done that very day. As of closing Friday Aug 9 my money has not appeared in my bank account.
I have a couple of concerns. 1. Why does it take so long for Jetstar to process a legitimate failed payment, yet flight bookings can't be confirmed until payment for any flights has been confirmed - usually immediately 2. If I hadn't persued Jetstar, would I be getting my refund at all??? My bank had advised me that they could take the action no further because they hadn't had a response from CBC - Jetstar's bank and obviously not Jetstar. This is $905.75 I am out of pocket, money which I need.
This has been a very long unnecessary process with hours on the phone to my bank and Jetstar. A lot of time and effort could have been saved if only Jetstar had refunded the money once they realised my first booking had failed, especially as my bank had advised me the money was not just out of my bank account and CBC bank and in Jetstar's account within minutes of the payment being made. I just think this is absolutely appalling, when a big company like Jetstar, owned by Qantas who can pay their CEO's exorbitant amounts although, not general staff I might add can get away with this behaviour. I was given many reasons for the delays - the usual passing the blame on other department etc. but ultimately, I am still out of pocket $905.75.

I had booked a flight months in advance, only for it to get cancelled less than 24 hours before we were due to take off. It was one leg of a trip and none of the replacement flights offered would allow me to make my connection. I had to spend hours of my trip stressfully trying to find a replacement. Because so many others were in the same position, I had to compete against all the other passengers and pay an exorbitant amount to book a replacement flight. Jetstar offered absolutely no compensation or even an apology. I knew their customer service was poor but I did not know the extent of just how bad it is. They are cheap for a reason, they will screw you over and you will end up paying more anyway.

Lost/delayed bags twice in a row

Tried to book a flight from Gold Coast to Cairns for our 2nd stay in Australia in December 2024. All afternoon. Myself and partner. Every time when trying to pay with various credit cards, came up with “unknown error”. Texted via online chat with helpful person who said they could sort the flights but at a different cost to those on the website. 120 dollars more. £60 quid to us. Replied that was ridiculous. Tried again using a debit card. Guess what. Worked. Will have to pay exchange rate. Won’t be £60 though. Felt truly ripped off as a UK visitor. Should have read the awful reviews first. Poor reflection on the country unfortunately

No refunds policy only emailed to u after money been deducted from your bank account. If no refunds, how about changes flight date to one month later? Now repared to get ripped off agan if u want to change dates of the flights. They lied about the price of the tickets for a date a month later and made them more expensive than what u have paid for current flights, therefore u had to pay ridiculous amount of money to change dates. This forced me to just leave it. I had to buy a brand new flight ticket which cost less than the changing fee.