Jetstar Airways Bewertungen 

I know Jetstar has had a reputation of poor service or bad experiences with customer service at times. To be honest I did not choose Jetstar as my first choice of airline. More so, there were no other options for the flight date and time we had to fly as a family of 4. Hobart to Sydney flying home. I was pleasantly surprised to receive a very friendly, kind and efficent service from a young red haired man called Corey. He was professional, assisted us so kindly with my 8 yr old"s numerous requests for food and drinks. As well as assisting another passenger with a crying child.
Jetstar DO have some amazing staff, Corey made our flight memorable and comfortable. Thank you Jetstar!

My mother and I flew from Gold Coast to Sydney return yesterday. As she has mobility issues, I had pre-booked wheelchair assistance at both airports. The airport staff and flight crew could not have been more helpful, ensuring my mother was comfortable every step of the way. Thank you Jetstar team, you were all amazing!

We are from the UK and travelling around Australia on holiday. Just had the worst flight experience ever with Jetstar from Darwin to Uluru via Melbourne. The staff range from lazy, dismissive and unhelpful to downright rude. Staff claimed the flight was full and no seats were available to let us sit together as we had been allocated one in row 30 and one in row 18. On boarding a very rude middle aged woman with strawberry blonde hair took exception to me saying my husband would board with me to help with my bags and thought it appropriate to broadcast in a loud voice to the other passengers about my health issues with my back. We were then told we had to wait to board until the end. On boarding I saw several empty seats including in row 30 where I was sitting! The seats were dreadfully hard and uncomfortable and so cramped I couldn't move my legs or feet and ended up with cramps in my legs. The flight was an hour late resulting in us having to run all the way to collect our baggage and check it in again for our flight to Uluru. We approached ground staff for help with issuing our bag tags. Another rude lady, this time East Asian, berated us for being late and when told it wasn't our fault as our flight had been delayed replied it wasn't her fault either and did we want her to help with the bag tags or we could just get another flight! We then had delays at security and had to run all the way back to gate 50, one of the furthest, arriving exhausted. When I collected my bag at Uluru it had been badly bashed in so had obviously been thrown about. The whole journey ruined our Australian adventure and we were so tired when we arrived in Uluru that we slept all afternoon missing our first day there. I will never travel with Jetstar again and highly recommend that you avoid them at all costs!

My son has Autism and other disabilities. He booked flights at the end of this month as he wanted to travel. He did not realise that a Support Worker would not be available. He paid himself and told us after the fact. My son is very vulnerable and to travel alone would be disastrous. I contacted Jetstar this evening. I was passed from agent to agent. I uploaded a letter from my sons specialist (at their request) to confirm his disability as a medical note is not really needed. I was told that a flight credit would be given on compassionate grounds, and then they left the chat after requesting another letter to confirm he could not fly! I have screen shots of all of the conversations. I was then told by 2 other agents that a medical certificate was required! All we wanted was a flight credit so that we could plan his next trip with the necessary support. Yes, he made the mistake in booking, however he has severe disabilities and just wants to fit in with the 'normal' people. A company like Jetstar should have better customer service qualities than I experienced. Life is difficult enough.

Never use Jetstar!!
Flight cancellation ruined my precious family trip and summer vacation!
Nevertheless, Jetstar Airlines does not offer any compensation other than refunds.
The cancellation caused significant financial losses, including hotel penalties and travel agency penalties, and despite asking for damages for them, no compensation is given!
If you don't want to have a terrible experience, never use Jetstar Airlines!!!

Je vois beaucoup de gens se plaindre de problème après le paiement. Pour cela, peut être dois-je m’estimer satisfait de m’être fait refuser le paiement à plusieurs reprises (mon ami ayant testé simultanément aussi) ?
L’interface n’est pas non plus ergonomique et des frais cachés s’additionnent au dernier moment.

Brisbane to Auckland on JQ151.
The early hours of the morning worst time to fly. The audio inflight was too loud. Lights too bright until they were dimmed. No inflight entertainment as the wifi was not working. I had headphones but nothing to listen to to block out the snoring noises around me. I did not sleep a wink.
Paid for a tasteless sandwich cheese and tomato relish. It was very chewy and greasy. I felt sick.
I stressed out over luggage allowance being 10kg less than what I had when I flew over on Qantas. Website was not very helpful and could not add extra luggage allowance online. Luckily I did not bring too much so I had room for my purchases. I had two hours to get to domestic to catch another flight but my bag was the last one out it seemed. Then I had to run to domestic terminal. Got there and the flight was delayed so I could have a coffee and snack. I was starving.After reading the other reviews my experience wasn't too bad. No delays or cancellations, my luggage did not go missing. I got a snack and the staff was mostly polite, not disrespectful or rude. If you could turn the Public announcements volume down a little so people are not started. Thanks.

I think everything you have read here says it all. Would just advise not to use.

Awful. Smashed up my bags and then made it long winded to get any compensation. Had to buy an emergency bag which they wouldn’t pay for and wanted receipts for a bag Ive had for years. Customer service agent was shocking and refused to log my complaint. Will never ever fly with them again. Idc if it costs me double I will never give them any more money ever again.

My daughter flew Sydney -Perth 30th June JQ986 ref EGBKL. Her hand luggage was 50g over. Instead of the staff helping and advising her to check if she had food or fluids to take out. The person (Adrianne) verbally attacked her in such an aggressive way and got her so flustered reducing her to tears that my daughter thought the only way out was to pay the $80 fine.
It was so bad 4 passengers went over to comfort my daughter as she was so upset from the attack. Whilst that happened Adrianne was at the counter seeming pleased with her work and the $80 she made. Shameful.

The WORST airline ever!! We lost 1 night and 1 day of our yearly holiday because of their delays!! Every single Jetstar flight has been delayed! Honestly I would rather pay extra to fly with a reliable airline!!

Six-hour delay, forced overnight lay-over & zero support – disappointed in Jetstar

Flight details: JQ### (PER → MEL, 30 Jun 2025)
What went wrong:
• 4 am text advising my direct Perth–Melbourne flight was cancelled.
• Jetstar re-booked me PER → SYD → MEL instead (extra sector, extra airport taxes).
• Spent 6 hours in Perth waiting for the new flight, no meal voucher.
• Arrived Sydney 10 pm – overnight lay-over with no accommodation offered despite Jetstar-caused itinerary change. Ended up sleeping at McDonald’s in T1.

Customer-service experience:
• Ground staff said “nothing we can do – that’s policy”.
• Phone support kept redirecting me to the app.
• No proactive info on Australian Consumer Law entitlements (refund, care, or reroute).

Impact: Missed a day of work in Melbourne, out-of-pocket for food & extras.

Advice to fellow passengers:
• If your flight is cancelled, insist on written confirmation of your rights under the Australian Consumer Law (ACL). Jetstar’s own site says they must offer a refund or replacement service within a reasonable time when the cancellation is within their control.  
• Keep receipts and lodge a formal complaint through the Jetstar “Complaints & Compliments” portal or escalate to the Airline Customer Advocate if unsatisfied.
• Build a buffer day into your plans when flying Jetstar – schedule changes are common.

Overall rating: ★☆☆☆☆ (1/5) – cheap fare ended up costing more in stress and time.

Jet star is a good airline if you wanna save money and on a budget. But like any airline, there are some cons
1. Legroom is on the tighter side, so it might not be comfortable for longer trips, although I don’t blame them it’s a budget airline anyway.
2. Food is kind of expensive on the plane compared to other budget airlines. So Don’t expect a lot.
There isn’t a wide selection of entertainment in jet star even on longer flights so it was disappointing.

Flights can be delayed sometimes so ye.

This airline is a good choice if you wanna save money and get a mediocre experience. Just be aware of these and you’ll be good

Compagnie a fuir . Ce sont des gros voleurs. Mon bagage cabine avait simplement 1,5 kg de + il m ont fait payer 50 euros .
Des voleurs !!!
Ne voyagez surtout pas avec cette compagnie

I’d like to share a recent experience I had with Jetstar—not to blame any individual, but in the hope of encouraging better service for all customers.

On May 5th, around 6:30 AM, I visited the Jetstar service desk at Brisbane Airport to follow up on a missing travel voucher that had been promised as compensation for a delayed flight. Despite multiple unanswered attempts via phone and online inquiry, I received no response and went to the service desk in person.

Unfortunately, my issue was still not resolved. The staff member, treated me noticeably differently compared to other customers. As an East Asian woman with limited English, I felt dismissed and unwelcome. While he interacted with others kindly, he showed visible frustration toward me and even raised his voice when I asked for help.

This post is not intended to criticize any individual, but rather to highlight the importance of fair, respectful, and equal service for all—regardless of race, background, or language. I hope Jetstar takes this feedback seriously for the betterment of all passengers and a more inclusive customer service

Utterly Disappointing and Unacceptable Service
Our experience as a group of six passengers was nothing short of appalling. From the outset, the customer service was unbelievably rude and focused solely on extracting extra charges at every turn. We were flabbergasted to be charged an exorbitant $150 for what they deemed "extra weight" – our wallets, mobile phones, ladies' purses, and even our passports! This petty and money-grabbing policy is simply outrageous.
The nickel-and-diming didn't stop there. We were charged $4 for a basic bottle of water during the flight. To add insult to injury, their in-flight entertainment was not complimentary; everything, from videos to kids' content, required an additional purchase. This lack of basic amenities is unacceptable in today's travel standards.
Traveling with children made the experience even more distressing. When our kids were quietly playing with the papers and vomit bags from our own seat pockets, a crew member rudely intervened, stating, "This is our property," and abruptly stopped them. This lack of consideration and basic human decency was shocking.
The state of the aircraft itself was deplorable. We found rubbish and hairs scattered around our seats, indicating a severe lack of proper cleaning and maintenance. Furthermore, the noise levels during takeoff and landing were extreme and incredibly uncomfortable. To top it all off, the passenger behind us attempted to close the window, and the entire shutter simply fell out, highlighting the poor condition of the plane.
Overall, this airline demonstrated a complete disregard for passenger comfort, basic courtesy, and aircraft maintenance. The relentless pursuit of extra charges for even the smallest items, coupled with the rude and unhelpful crew, made this a truly miserable journey. We strongly advise anyone considering flying with this airline to look elsewhere to avoid a similarly dreadful experience.

I'm aware Jetstar flights are sometimes delayed. I flew out from Kansai International Airport, during Osaka Expo. The airport was very busy and extremely crowded but checking in went very smoothly. There were many ground staff members attending the passengers which I thought was rare to see these days.

Très déçu par Jetstar. J’avais payé un billet plus cher pour inclure deux bagages en soute, et pourtant on m’a facturé 80$ supplémentaires à l’enregistrement, sans explication claire. Quand j’ai montré ma réservation, on m’a juste dit que “ça ne comptait pas”. Aucun geste commercial, aucune solution proposée, juste un paiement forcé. Franchement, pour une compagnie censée être low-cost, ça ressemble plus à une arnaque qu’autre chose. Première et dernière fois avec eux.

Very expensive flight with awful food and service . Seats were uncomfortable and my in flight entertainment screen didn't work.
Fortunately I had my iPad with me but sadly left it on the plane.
I have been trying to call, email chat with anyone to get it back and finally have been told that I have a case open and it will be resolved in one to two weeks. I will be back in the UK by then . Amazing that an overpriced budget airline can't even give me my iPad back.
DO NOT USE JETSTAR if you have a choice