jet2villas.com Bewertungen 74

We went to Lefkada during May 23 and after reading the other reviews thought I should add mine.

The process of booking was straightforward, we upgraded our hire car to a small SUV. We took a gamble as the villa is still a building site on Google Maps.

We travelled from Birmingham airport and although it is undergoing some renovation work we went through security without issue. We arrived at Preveza airport and the airport staff upon seeing my wife (waiting on a hip replacement) offered us a wheelchair and fast track to passport control. The car hire service was straightforward and again, when the staff member saw my wife's mobility asked us to wait and they collected the car and brought it round to the front door. We found the villa without any problems and upon opening the door instantly felt at home. We've been lucky enough to travel quite a bit and never felt this before. The next day our holiday rep. Victoria came by (known as Vickipedia for her knowledge of the island) and gave us plenty of places to eat and visit, all of which were spot on. The villa was beautiful, peaceful and very neat and tidy. The only negatives I have was the coffee machine gave up after a few days and the pool isn't heated which meant it was very cold in May. We normally try not to visit the same place twice but on this occasion, we are heading back to the same villa this year in September. We have done multiple villa holidays and city breaks with Jet2 and had a great experience each time. Keep up the good work Jet2.

We stayed at the Buganvilla Vistas @ Callao Salvaje, Tenerife.
1. Dishwasher is rusty inside. The dishwasher needs replacing. Solmar Villas said it could not replace this.
2. The washing machine needs replacing have to keep pressing the ON button several times before working - looks like it has actually been pulled out of another villa.
3. The toilet is running water into the bowl all the time which is making a screeching noise - en-suite bathroom. The flush button not working. Solmar Villas offered to sort this out 2 DAYS before departure and blamed Jet 2 for not getting a prompt message over to them.
4. Power keeps going off in circuit breaker box when using two or more appliances in the kitchen are used at once. The property is only pulling in 25 AMPs - no wonder there is no air con and the power keeps going off.
5.The airer is rusty and held together with pieces of rope. An airer does not cost more than 20€ to 30€ in Tenerife at the most.
6. The mattresses are cheap - it’s like lying on springs!
7. The electric live boxes - just outside on the wall of the property is open with no padlock on. This is a health and safety issue especially for children.
The plus point to Buganvilla Vistas is that there was a nice pool with plenty of outdoor space.
Clearly, Jet 2 can’t inspect the Villas it sells. Jet 2 quality has plummeted to appalling levels but with high prices.
Date of experience: 08 December 2023

Do not use there car hire shocking!,

UPDATE 29/12/23 Sent email as requested got an automated message saying we’ll be in touch with in 28 days and you guessed it nothing!

This is a criticism of the lack of care for the businesses they add onto your holiday and their total ineffectiveness to provide accurate or helpful information. We chose a villa booking with Jet2Villas and car hire was included. Which seemed simple and helpful that it was a full one stop shop. We flew into Fuerteventura at 8pm ish, give or take a few minutes. The instructions to find GobyCar were very vague, cross over into the car hire car park, then left, go the end and a shuttle
Bus will arrive every 5/10 minutes take you to car collection. By 8.30 we had followed these instructions and found ourselves at a full car park with no signage to suggest this was the correct place. In fact GobyCar has no signage whatsoever on the entire car park or instructions as to how you may find their collection point. We walked the entire length of the car park back to where the Jet2 reps were, a good 10 minute walk. She told us that the instructions were useless that Jet2 provided and that we should go back to where we’d been and wait at the Sixt car hire building. I said that seemed incredibly unhelpful if this is a common occurrence and her answer was well it’s a third party company so not their fault. I booked this as a package 1st hand with Jet2, they are responsible for providing accurate information, to blame the care hire company is ridiculous. We went back to this area and (something we had attempted previously) called the care hire company. He assured us that his collection vans were there waiting, they were not. A good half an hour later we saw a mini bus with the company name parked someway down the car park, we all ran, cases and hand luggage to catch it and the driver was incredibly rude. Refused to look at our paperwork and drove off. We eventually convinced the man at the GobyCar office that there were no other buses. He had to close his office, drive to the airport and get us himself. We landed at 8 and the bus collection ends at 9pm! What on earth are they doing using a company off site and having no idea how or where your customers might be collected. Utterly cost cutting nonsense. Thank god it wasn’t later and the place had closed totally otherwise we would have been either without a car to hire or paying again to rent another car. We eventually signed the paperwork at 9.50pm, it had taken almost 1.5 hours. Jet2 sort your paperwork out, understand what businesses you are using and stop letting paying customers down. We have used you for years and as ever the service is getting year on year worse. We will
only ever booked directly with villas and car hire companies after this experience.

Stayed at Villa Monte Leon 7 in La Manga Club. The inside of the villa was beautiful couldn't fault it. The outside of the villa was badly let down by the awful outdoor furniture which had absolutely no resemblance to the photographs on their website. The ratan furniture on the roof top was fit for the skip in tatters. The patio furniture was filthy with dirty black marks on arms which made my skin crawl. Had to clean them myself on arrival. The sunbeds were revolting. Impossible to clean as it was some sort of stretchy material, caked in people's body sweat and sun cream obviously never been cleaned. We never used the roof terrace or pool area because of this. I have been recovering from major surgery so the outdoor space areas were very important to me and it was so disappointing. I really couldn't get over it despite how beautiful the villa was indoors I obviously wanted to spend most of my time outside. It did not meet even the very basics of cleanliness. I have made a complaint.

We booked villa Hillside Hideaway near Dubrovnik, Croatia through Holidays by Design, Brigg, Lincolnshire, through Jet2Villas (also with Solarmar villas).
Firstly I must say the villa itself was outstanding, everything you could wish for, recently renovated to a very high standard. Villa hosts were fantastic. The problem was that it was at the bottom of a very steep, cobbled windy track which we didn’t know about until we arrived late and in the dark after problems with the hire car caused by the incompetence of Holidays by Design, if it hadn’t been for the fact that someone met us at the top and helped/guided us down we would never have found it or got down there as I needed assistance.
My issue is that nowhere in the villa overview did it mention this. Because of issues with the hire car insurance and the excessive excess of 2,300 euros we felt unable to use the hire car once we’d parked it down the track. I have mobility issues and would never have booked this villa had I known, we should have been told. Holidays by Design did say that “other people managed”!
I booked the holiday through Holidays by Design but they are taking no responsibility for this as they say they only have the information Jet2Villas have given them. Cop out or what? Still waiting to see what Jet2Villas have to say but not holding my breath!
Shame as villa is gorgeous, just not suitable for people with mobility issues, quite dangerous trying to walk up and down the steep windy track especially when raining, very slippery.

UPDATE - I was told I should have made my own enquiries before I went - unbelievable!!!!

We were allocated an apartment facing an active building site which started work at 7am. Our view in Aphrodite Hills Paphos Cyprus was of half built villas unlike the flashy pictures on the Jet2Villas website. We had to negotiate a change of location with no help from Jet2Villas losing a complete day of our holiday. We complained to Jet2Villas on line and we were promised a call from the local representative. We are still waiting for that call….

Currently staying at the Villa Rubimar in Playa Blanca. The Villa itself is comfortable with everything you need BUT:
1. We had a very noisy group of 6 lads staying next door who played grime music very loudly all afternoons, came home at 4am shouting and banging into furniture for an hour
2. There is building work going on nearby digging up the road, so loud the Villa is shaking
3. After 5 calls to Jet2 customer service we were told all that could be done was for us to complain to the police. Eventually they offered to move us to a different Villa in a different resort at a cost of £1670. As it was half way through our holiday this was not a viable solution
4. If after reading all this you decide to book, you will need a car as it’s a 15 min walk to nearest supermarket and 30 min walk to the beach.

Flights with Jet2 are always my preferred airline to fly with, however this is the second year (thought we would give them another try) of booking with Jet2 Villas. The Villas will be massively oversold to you! Take the pictures with a pinch of salt. We are currently in Polis Cyprus and the Villa whilst nice does not have a private pool in the literal sense. The pool is our ‘own’ pool however it is on a street with a small wall next to it for everyone to walk past and just stare at us. Also private beach to me implied the Villa was ‘on’ the beach, well not our Villa, the estate of villas do get sole use of the beach but our Villa is set back so not ‘on’ the beach front as I feel is implied! The sea view from the top balcony is even obscured by trees (to add insult to injury). The third bedroom is in the basement. We have had to move the mattress to the living room as the basement room is so so loud as you can hear all the ground level noise as well as the pool filter system etc.

We made complaints about our Villa last year as there were some major hazards but Jet2 didn’t really care. So I appreciate we were mad to book again but we hoped it was a one off.

Also be wary of the car they ‘add’ to the package. We did have a lovely car last year, but this year the car is run down (automatic which we were not told), central locking doesn’t work. And as a family of five our bags only just (Tetris styles rearranging) fit into the boot.

All in all flights as always with Jet2 are great but don’t be fooled by the Villa you are being sold! Jet2 need to have a think about being in the Villa business.

After months of correspondence with Jet2.com the outcome is that whilst they are very sorry there is nothing they are prepared to do. They have even implied that we could have stayed at the rental property after the burglary as their agent said the property was made secure and was tidied and accused us of lying. Given their agent never visited the property not sure how he would know this. Basically if you have an incident with Jet2.com whilst on holiday you will be liable for any extra costs as they have zero interest in you as a customer.

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Flights were ok, though I thought the overall cost of the holiday was not good value for money. The outbound flight also did leave late with no explanation.

No Jet2 rep at Palma airport knew where we had to pick up our shuttle bus to get our car hire.

The paper work for the car hire was wrong and the excess should have been €1500 rather than €900, though the car hire firm accepted the €900 limit.

There was nobody to welcome us to the villa and the welcome pack had to be down loaded from a QR code which we never found and therefore could not operate the alarm system which seemed to be faulty as it was going off when we were in the villa.

On the 9th July our villa was burgled and a number of items were stolen. It took over an hour for the owner to turn up to say there was nothing they could do with the damage and to secure the point of entry. Local Villa Rep recommended staying in the property and they would not even try and find another property for us to stay at. We therefore decided to cut short our holiday and return home the following day.

During the robbery, our son's insulin was stolen. The Jet2 staff were very understanding but the medical information they sent us was for doctors in Palma whereas we were in the north of the island. We eventually managed to find a local medical centre and pharmacy who could help.

Finally given the situation, I was surprised that Jet2 charged me to return home early given the flight had a number of spare seats and would have been seen as a good will gesture.

Overall not impressed by the quality of the villa and given the owners response I would advise not having this property for rental. Also some of their staff at Palma need to be given information on all the car hire firms you use so they can better direct customers to the right pick up points.

At this stage we as a family will never visit Spain again and also would find it hard to recommend Jet2 Villas give the issues with the rental property and car hire.

First time booking through Jet2Villas via our travel agent. We were on our honeymoon and had chosen the Playa Blanca Beach Mate villa complex (actually operated and managed by Solmar Villas by the way) in Lanzarote in March 2023.
Due to an unexpected bereavement we had to make a short-notice change to the dates are were clobbered with a £300 administration fee. We thought that the figure was excessive for a minor date change. However, we had no choice but to pay up.
Car hire was arranged with Jet2 Villas and they changed the car hire company at least three times (four I believe, possibly even five times) without explanation, including one of those changes to a manual gearbox when we had already paid extra for an automatic. So much for Jet2 staff double-checking the details. Luckily we spotted the error and challenged it but were then charged a surplus for Jet2’s mistake. Unbelievable.
For the flight and villa itself, firstly Jet2 failed to meet us at the airport and we had to track them down (outside the airport), where they gave us a welcome pack with completely inadequate directions to both our car hire desk and to the villa complex itself. The car hire company, GoByCar, are actually located on an industrial estate well away from the airport (can’t fault GoByCar because they provided a great car and an excellent service, unlike Jet2). The Jet2 maps and directions to the villa were a complete joke - basically poor-quality fuzzy photocopies - and we spent about two hours driving around the resort at dusk trying to find the property. As it turned out the villa complex had been renamed and was known locally as Camelot Villas, which Jet2 staff failed to mention.
When we finally found the place the entry instructions were incorrect and another holidaymaker helped us gain access to the property.
Inside we were hit with the stench of stale bleach where the cleaners had placed a dirty cleaning bucket inside a closet without bothering to properly empty it beforehand. The foul fumes made our eyes water! We had to air out the villa for a couple of hours before we could even settle for the evening. In general, the villa interior was dusty with layers of fluff under the beds and other furniture. Various facilities were dirty or broken or simply didn’t function as expected (roller-blinds, etc.). On top of the problems we were frequently assailed with the presence of sewer odours. We did contact the villa “manager” but she wasn’t efficient at all, she just sent the “pool man” and he was worse than useless to put it mildly.
When we returned to the UK we contacted Jet2 Customer Service and reported the various problems that we encountered. The Jet2 response was a typical cowboy tactic of blaming the customer. According to Jet2 it was our own fault for not notifying the villa manager. Get serious Jet2! We should never have encountered such problems in the first place, why didn’t you inspect your property? Realistically, who wants to spend their holiday photographing and documenting in details all the faults, let alone when it’s a honeymoon? The fault we did report wasn’t fixed anyway. After much wrangling we were eventually offered a measly minimal refund by Jet2.
Overall we were not at all impressed with Jet2 and their unhelpful attitude. Certainly we would not recommend this company with their apparent low-calibre and uncaring staff.
Advice: anybody travelling with Jet2, make sure you document every concern immediately via email, don’t rely on phone calls because out-of-hours coverage is virtually non-existent as far as we could tell.

First time booking through Jet 2 Villas. Only 3 weeks before departure, we received an email advising us of a change to our original booking at 'Olivine Pearl' Villas in Protaras, citing building works and noise nearby. We were offered a villa in 'Katerina Heights', Pernera - but this was further away from Protaras. We asked for alternatives nearer to the resort we originally booked and were eventually offered 'Blue Pearl' (no 3), just a few hundred yards down the road from Olivine Pearl. Although we knew the area would be noisy due to the works, we felt we had little alternative but to accept what was offered at this late stage.
The villa was very tired and grubby, with bare light bulbs in bedrooms and mismatched and broken furniture - nothing at all as advertised. It was in the condition that you would expect towards the end of the season. We were shocked that the villas were only 3 years old. After a very cold first night, we had to ask for additional bedding as beds were made up with one sheet and a very thin, decorative bed cover - completely inadequate for the cold nights. The Jet 2 rep admitted that she had never been inside the villas and didn't know what condition they were in. Halfway through our stay, the electricity and water were cut off at 8.30 one morning, just as we were getting dressed and ready for breakfast. We contacted Jet 2, who advised us to go and use the gym showers at a local hotel - completely unacceptable. Fortunately, the villa manager, Athina from Imagine Villas contacted us to offer use of an alternative villa nearby, which was greatly appreciated.
We wouldn't book accommodation through Jet 2 again, as they clearly don't inspect the villas before they are rented out.

Total disaster from start to finish, spent 2 months trying to phone, email, direct message, Facebook, twitter. Never replied. Stanstead a disaster, even with special assistance which failed both ways. I'm still ill 3 days after returning,

Flight was not jet 2 but something called titan air. Plane and service terrible

2 hour wait for hire car. Villa up a dangerous mountain track conveniently not mentioned in description.

Villa basic shabby dirty and equipment broken. Owner made us double lock 4 4 doors zand gate as the area was dangerous!!!!!!? Why on earth was this not mention.

Will never use jet 2 or stanstead again. Suggest you avoid like the plaque.

Jet 2 have not contacted us, what a surprise.

This company grabs your money free your on your own

I'm going to see if I have legal redress