Jack Stonehouse Bewertungen 

Do not use this company brought a garden umbrella which is now useless due to bent parts no response due to emails also pointless trying to call as its just a answer phone. 30th June reported problem its now 28th July & still nothing. I hope people read reviews before thinking of buying from this place. They don't even deserve 1 star.(PLEASE AVOID DO NOT USE THIS COMPANY)

As with everyone else recently, it seems, my order has still not been dispatched after 3 weeks of waiting, there has been no response to multiple emails and the phone number plays a pre-recorded message that they're experiencing a high number of calls and hangs up.

Will be forced to make a chargeback on my card.

I’m not happy with my purchase.my air cooler is not working.only fan is working but pump is not working.

DO NOT BUY FROM THIS COMPANY! Bought a a/c unit from this company. It failed after a couple of times using it. Customer support is non existent, after emails, calls, FB messages, online contact forms the company failed to respond. I ended up needing to put a claim in with my card provider. The day they got involved all of a sudden the company then started responding and took the AC back and gave a refund. You should not need to put a claim in or start needing to quote the consumer rights act to be provided with customer service. I am just pleased I finally received my money back.

Garden storage box arrived damaged with bits of plastic falling out of the box it was delivered in. Customer service is non existent, one phone number tells you that they are receiving a high number of calls, thanks for calling then promptly hangs up. The other number just goes to a Vodafone answering message every time. No response to emails either after nearly two weeks of continuous attempts to contact. Have been reimbursed by my credit card company and still no response.

7I ordered an electric awning, it didn't arrive and I received no communication at all after ordering. The phone lines are permanently on divert to a message which says to email and then cuts you off. No response to emails either. Thank god for PayPal who refunded me having received no response from them either. DO NO BUY FROM THIS COMPANY !!!

Terrible customer service. I have a charger that's stopped working and is still under guarantee. If I ring them all I get is an ansaphone saying it's quicker be email. NOT TRUE! If I don't receive a response soon, I'll be on to trading standards. Keep well away!!

The cantilever garden umbrella was faulty on delivery
Tried numerous times to get in touch they don’t answer the phone or emails they did not sent any product details only delivery time
Photos sent of damaged item would definitely not recommend this firm
Still waiting for them to get in touch
Contacted them on the 7th July still no response
Reported to bank
Scammers DO NOT USE

I ordered Aparazole on 20/07/2026 and paid extra for express delivery. The payment was taken from my account immediately through Amazon Pay, but I never received an order confirmation email, dispatch notification, or any tracking information.

I have emailed the company several times and have received no response whatsoever. It's extremely disappointing to take a customer's money without providing any communication or updates.

Based on my experience, I would not recommend this company. Poor communication, no customer service, and no sign of my order. I would advise others to think carefully before ordering from them.

ONLY MONEY GONE FROM MY ACCOUNT

Pleased with banana umbrella one light not working though,and the base I ordered which was supposed to be compatible with it didn't fit (not heavy enough anyway) lucky it fitted my other umbrella

I ordered an awning and cover on 2 July. The order has still not arrived. I have attempted to phone them on numerous occasions but the phone line is constantly busy. I have sent numerous emails; as instructed, which have gone unanswered.
it is obvious that there customer service is not as it should be and I would be careful if ordering from this company.
If someone form Jack Stonehouse reads this my order number is #115574 (JS115574). Please can in touch??

Absolute Joke of a company. Do not use!!
Emailed countless times over a faulty item been over a month with no response. The phone number doesn’t work it just says email them to avoid the amount of complaints coming through the door. Don’t use this company!!

Great service from Jack Stonehouse. Second purchase and very please with both! Thank you.

UPDATE (15 August 2026):
After receiving no replies to 5 emails and unable to reach the seller over the published phone number on their website to resolve the issues we were facing with the items, I raised a case with PayPal Credit (used to pay for the order). Today the case got closed with full refund issued to me with the reason stated as "Seller didn't respond on time". I'm glad we got our money back and kept the items, but this is just not acceptable behaviour of a company registered to operate and do business in The UK. Thank you.

Original review:
Purchased two expensive items from their website - Hampshire Electric Awning with LED Lights 3 x 2.5m - Charcoal Black (EX18062) and 3m Waterproof Patio Canopy Shelter Protective Awning Cover - Grey (EX18092). We have partially opened the package box this afternoon (14/07/2026) and unfortunately there is damage on both ends of the awning. Sent an email straight away with photos asking if there is an option to replace just the damaged plastic covers or do you have to replace the whole thing? No reply. Also, the awning is not as described and as on the photos of the listing, again - no reply. Tried their phone number - just automated voice message and then cuts off. How can a UK based company operate with NO CUSTOMER SERVICE and supply big retailers like B&Q, ARGOS, etc. is beond me. If I don't get a reply in a couple of days I will claim a charge back. I do not recommend this company at all.

Purchased an item on express delivery on Wednesday the 15th - For next day delivery. It didn't arrive, repeated emails ignored, phone calls rejected - DO NOT BUY!

If I could give this place 0 stars I would.
Customer service? Forget it they have a phone number they don’t use and never answer.

They’ve charged me for express delivery on my order and two items they later told me were out of stock.

They didn’t refund me for the out of stock items and the delivery was late neither did they refund me for the express delivery I paid for!

No one responds to the emails either!

Definitely stay away from this company!

3m-banana-cantilever-hanging-garden-parasol-with-solar-led-lights-crank-handle- Only had it up twice and the reel rope snapped and i can no longer use it

absolutely awful!!!
ordered a storage box which i returned to them the day after as the quality was poor, I've been sending emails regarding my refund for a month now and no reply. Tried calling them and the call hangs up!

Ended up having to take a faulty air con machine back to store after their sales team were near enough impossible to get hold of. Awful company, would not purchase anything else again from here!

Ordered an XXL Storage Box from this company, delivered Thursday 9/7. Couldn’t move the box myself so waited for my husband to carry it round to the back of the house. Opened box to find a vital part (corner) was broken and the bits were in the bottom of the box. Contacted the company within 30 minutes by email with photos of damage. Still waiting for a response. They do not take phone calls, it is the 5th business day and no contact so far. Very disappointed. Read other reviews and thought I’d buy from this company. Now no contact and I’m currently £112.49 worse off. Would be a zero star review if I could. Glad I paid by credit card but could do without the hassle quite frankly.