Jack Stonehouse Bewertungen 

Ordered an air con unit from here during the heatwave, I was skeptical as I had seen mixed reviews but I ordered next day delivery and it did indeed turn up next day! The air con is amazing, it cools the room down fast and I have had no issues. I would buy another if they had them in stock that’s how pleased I am!

I purchased a golf trolley from them, delivery was great, the first warranty issue was dealt with promptly if a little difficult to contact. However I now have another issue which on initial contact was confirmed to be under warranty, however I've not heard back from them in 3 weeks, emails don't get responded to, and all you get when you phone them is a recorded message saying they are extremely busy and then it hangs up. I had recommended them to 2 mates 1 of which purchased a trolley. I WILL NOT BE RECOMMENDING THEM TO ANYONE ELSE, AFTER SALES IS SHOCKING.

WARNING! website and product is 100% genuine but they do not take the product back it’s been a month i have been chasing them they do not reply I guess I have wasted my £300 with them and the product is so big I am not be able to dump also just check the reviews they were awful now it’s seems like they are scammers

Overall a very good experience snd a good product delivered on time , one slight issue it seems to take some time to get a response to an email otherwise all good.

I ordered and paid on 29 May and still haven’t received the item or refund to 13 July and we paid for express delivery supposed to arrive 2-3 June. no response for weeks, just automated messages that they have a lot of queries and no way to contact. Case raised with my bank, at this point this is fraud. Do not buy anything.

I ordered and paid £169.00 for a chair on 17th June via Amazon with a two day delivery date, they gave it to the cowboy outfit EVRI, knowing full well that EVRI always tel lies and never deliver on time. On the 24th June I had this message, " We’re sorry there was an issue with your delivery. The package is being returned, and we will issue a refund within 5 - 7 business days after the return is processed." Now on the 12the of JULY, they still have my money. I have no item.

I ordered a hanging banana parasol. To my surprise it arrived the following day in perfect condition. I would use this company again.

AVOID THIS COMPANY.
I purchased a Hollywood mirror as seen in Jemma Solomon’s Instagram story for my 10 year old daughter’s birthday. The mirror arrived faulty as the lights don’t work.
I have emailed the company several times but they ignore my emails. I have called but the phone lines just disconnect. Don’t waste your money.

Ordered a 680ltr storage box advertised as new yet came damaged, this was to sit alongside a Olson & Smith box which is identical but all in name, I believe these are seconds / failed quality control goods, hence the lower price and damage to the box, this dispute has gone on for weeks, I have now had no response from them since mid June, and will get trading standards involved, my advice is you are not getting a bargain, your best buying from a reputable retailer, I will never deal with this company again and advise likewise

Their customer service is rubbish. I ordered 3 ceiling fans and one was cracked and did not work. You cannot get though by phone and they have not answered any of my emails. I have sent 5 in total. I was very optimistic .....silly me......that they would send a replacement so I arranged for my electrician to return 6 days later but I have had to cancel as I have not had any response from Jack Stonehouse. Their customer service does not seem to care or even exist.

Ordered the parasol that swings wildly and not fit for purpose. Messaged the same day to return and 2 weeks later still not had a response. Had to start a chargeback claim with my bank.

Product performance did not match advertising and was disappointing - I order the bladeless oscillating Hot and Cool fan and i must say there was no cooling. I emailed for a return and have not heard back

Ordered a ceiling fan light. A cooler unit was delivered. Been trying for 2 weeks to get what I order. No response to emails and no one ever answers the phones. Shocking customer service. Extrememly disappointed

Cowboy company. They ignore emails and never pick up the phone. Avoid buying anything from them — if you need help or have questions, there’s no way to reach anyone, leaving you completely stuck with whatever you’ve bought.

I ordered a radiator cover that turned out to be extremely flimsy. I needed assistance assembling it, but Jack Stonehouse didn’t respond to a single message. I eventually managed to put it together myself, only to find that the top panels were far too heavy for the weak frame. I’ve now dismantled it and put it in the boot ready for the bin. £48 wasted.

Please respond to email and calls!!

I received a damaged item - parasol, and emailed customer services on the 23rd Jun 2026 I have still not received a response - the automated email stated a response time of 3-5 working days. I tried phoning today (several times) and as others have stated it says a high volume of calls at the moment, says wait, then cuts the call.

If I don’t get a response by 10th July* then I’ll be claiming a charged back through my bank!

*Update I received correspondence today 13/07 offering me a discount if I keep it, or send back for a refund.

Fake company using fake delivery services.
Their listed number is automated response, and they fail to communicate via email.
Paid £6.99 for express delivery for a parcel that never arrived and have since not received any response from the company.

Ordered an Air con, arrived on the 2nd July. Became faulty within 30 mins of using it, compressor making loud rattling sound, hose fitted to window with an adaptor everything done properly. Emailed them with videos of the noise, sent message through their website, called their number but no response. Opened a dispute with Paypal and sent messages through them but still no reply. Escalated to a claim now so waiting on Paypal but best not to buy from this company if products become faulty. My friend has had no issues with their air con purchased on the same day as me, so maybe I got unlucky but they should respond to customers... if you do buy from these people always pay with Paypal for added protection incase something goes wrong.

No answer to emails or from the message feature on their website.
When calling at 9:30 (the moment their telephone line opens) the call is rejected without letting you wait on the linedue to a “high volume of calls” (somehow accumulated in less than 1 minute after opening?).
Meanwhile order hasn’t even set out for delivery for over a week.

On 22nd June I ordered a product from this company. They took my money (over £200) and sent me an order confirmation and said my product would be delivered by June 30th. It is now July 8th. I have no product and have no updates about my order. I tried to call but their phone line tells you to email, you email, they ignore you. On the 6th July they replied to an email asking me to confirm my order number , even though I had included the order number in the email they were replying to, I responded with my order number and have heard nothing since. 16 days after placing my order they still have my money, I don't have a product and they are still ignoring me. Have I been scammed ? Feels like it. An absolute appalling way to treat paying customers.

I ordered the Pro Rider Electric Golf Trolley and paid for the 1–2 day expedited delivery. After five days, it still hadn't arrived. I sent four emails requesting an update, but none of them were answered.

The trolley eventually turned up without any explanation or communication from the company.

Based on my experience, I would not recommend paying extra for expedited delivery, as it simply wasn't honoured. Even more disappointing was the complete lack of customer service. Failing to respond to multiple customer enquiries is unacceptable and left me with very little confidence in the company.