Jack Stonehouse Bewertungen 

I purchased a bike that could not turn properly as rear gear cable was cut too short. i went to bike shop they charged me £58 to fix. I have asked Jack Stonehouse to reimburse me

I was looking for air-conditioning units for my business. E-mailed as instructed over the phone in pre-recorded message. No reply. You can't speak to them over the phone as phone gets disconnected after automatic message. Their items run out of stock and are not re-stocked. If something goes wrong quite difficult to speak to if you manage to buy anything on their website. A bit of a disaster this one!

order 3 items from website, paid extra for express delivery. Day later email received saying out of stock and refund in 5 working days. Look on website and items showing in stock. Either idiots or non existent stock control system.

I ordered a fan on 25th June. This is the exact same fan I ordered last July, so thought I’d go for the same as it’s been great. This one had completely stopped working by mid July. Emailed customer services with order number straight away. No response. Emailed again beginning August. No response. Resulted in my buying another fan from elsewhere, so obviously out of pocket. Will not order again! Shame as the first one is still going strong, but customer service isn't the best!

Update….after this review I received a response! They said my messages went into spam folders. However, a partial refund was given upon me providing evidence of the fan not working.

Customer service is awful. Product purchased developed a fault and they have shown no interest in resolving this. No communication about returning for refund, not responsive to emails. Have had to instigate chargeback dispute with my bank to reclaim funds already paid. Really disappointing experience. Please think twice before purchasing from this company. I shall not be using them again.

Bought an air cooler on Amazon. Burning sparking and smoking . Can only get through to reception. Left am , no call back . Emailed got a reply after a week for Amazon order no . Still no reply !!!

The product was as decribed and delivered on time.

Absolutely horrific company to deal with, Paid £330 for a product, Failed delivery then got delivered to the wrong g address, multiple emails, offers or replacement or refund. Asked for either and then radio silence on email and calls, been 3 months now with no reply’s. £330 down. Absolute scam, avoid at all costs.

FAULTY AWNING AND NO RESPONSE FROM CUSTOMER SERVICE
I purchased an awning from Jack Stonehouse, but unfortunately it appears to have a manufacturing or assembly defect.
The two ends of the awning are sitting at opposite angles. Because of this, I cannot correctly adjust the angle of the awning or extend it into the position it is supposed to be in.
I contacted Jack Stonehouse by email approximately two weeks ago to report the problem, but I have received no response. I have also tried calling several times, but nobody answers the phone.
I understand that occasionally a product can have a fault. The real disappointment is the complete lack of after-sales support when something goes wrong.
At the moment, I am left with an awning that I cannot properly use and no response from the company about how they intend to resolve the problem.
I am posting this review in the hope that Jack Stonehouse will finally contact me and arrange a solution. I will be happy to update my review if they respond and resolve the issue satisfactorily.

The item purchased, when unpacked contained a damaged element, a tool box panel with a gash through the wood. Communication with the company has been very poor. Phones never answered or calls returned. Emails not responded to for weeks, and refusal to answer questions about returning item or replacing damaged panel. Really poor customer service and response. Not answering queries. Eventually accepted a 40% refund just to end the saga, and stress. Now faced with trying to effect repairs, and who knows how watertight the shed will prove to be.

Avoid. Order was supposed to arrive on Monday, it’s Thursday and still no sign of it. Don’t reply to emails and apparently their phone lines are busy every minute of the day!

Excelent service price and goods would use them again.

How do I contact John Stonehouse
The golf trolley I bought purchased 5 weeks ago. The battery is struggling to to do 18 holes I’m very disappointed.
Peter wainwright
Wf82uj

I received a damaged awning on 23/7/26 and emailed straight away to which I got an AI reply saying someone would get in touch BUT still no response customer service VERY poor!! Hence one unhappy customer 😫

DO NOT BUY from Jackstonehouse ever! Please be warned. This company sells defectively made goods. Bought a garden parasol; broke within 24 hours. COntacted them several times and aboslutely NO acknowledgement whatseoever. NEVER any answer to the phone lines nor emails. Please DO NOT WASTE your money. From prinicple my claim will go to to the small claims court.

I purchased a hot and cold fan about 18 months ago but lost the remote control, after contacting the customer service team, I had a quick and friendly response, they have even sent me a replacement free of charge. Outstanding customer service thank you especially Bee

I had a problem with an Aircon unit I had bought. Bee in customer service was prompt and solution oriented in dealing with it. She couldn’t have been better - thanks Bee.

I am extremely disappointed with my experience.

I ordered what I believed was a 24-inch bike for my 9-year-old son’s birthday, but a 26 inch bike was delivered instead. I later noticed the order confirmation also stated 26 inches, but I can honestly say I only viewed the 24 inch bike, as there is no reason I would knowingly order a bike that is far too big for my, however i take responsibility for this.

For over a week I have tried repeatedly to contact the company.Every time I called, I was only able to speak to a receptionist who wasn’t based in the same building and could only send emails on my behalf. I finally managed to speak to someone on 28/07, who took all my details and promised to call me back. I’m still waiting.

As a result, my son’s birthday was ruined, and I have been left with a huge boxed bike sitting in my living room with no resolution in sight.

The lack of communication and poor customer service have been shocking. I would not recommend this company based on my experience and hope they seriously improve the way they deal with customers when things go wrong.

Bee from customer service eventually returned my call a week later. After all the emails and phone calls, I was told they do not offer exchanges and only do “like for like” replacements, which for me .. a bike for a bike is like for like? . I was then told I would need to return the item as an unwanted product and pay a £15 return fee, which they refused to waive. The call ended with the customer service agent hanging up on me.

Absolutely shocking service. I will never buy from or recommend this company to anyone

No response from sales email or contact number to address issue.
Way over timescales for a response very disappointing.

Purchased an oscillator fan via Amazon, did not oscillate, so I e mail Jack Stonehouse, after 3 emails eventually got back to me explained problem had to send a video of fan not working correctly. They said I could have a refund. Waited 2 weeks still no refund in my account.after numerous email's,and trying to speak to someone over the phone,waited 25 minutes today no reply. Got in touch with Amazon I have to return the fan back to J Stonehouse and I have to pay for the return postage.
Not a very good company to purchase from if you have any problems.
I would not buy from these again or recommend their after sales service . TERRIBLE
CUSTOMER SERVICE NIL