international.evri.com Bewertungen 

Sent £272 worth of returns to the US from the UK, after over month the returns were posted back to me with no explanation, the returns window has now closed. I insured the parcel with EVRI. The telephone number is just automated as is the “online chat”. There was no one I could speak to. I submitted a claim and they replied saying as a gesture of goodwill they’d refund the postage cost of £26 (what about the £272 I am now down and that was insured). There is no method for complaint, it is an absolute joke. Worse delivery company ever. AVOID!!!!

Tried sending personal items to Finland as removal goods (I'm moving there from the UK), and went through the proper process with Finnish customs ie filled in a form declaring the items as removal goods, which therefore are exempt from customs duty as per Finnish law. Evri ignored this and insisted I pay customs or they won't ship the parcels. So pretty much made up their own rules around customs. I refused to pay, so they will send the parcels back to me but refuse to refund the shipping costs. The customer service person Lisa Leigh specifically completely ignored me when i told her about the Finnish exemption rules.

Hate this company. They don't take any action towards their delivery driver who are stealing our products and money

I paid extra for additional cover as I was sending an item worth £160 abroad. The item was not on the list of prohibited or not covered items. The parcel went missing, tracking info was never updated so i started a claim and provided all the proof they requested. After a couple of weeks of "investigation" I received an email saying "We couldn't approve your claim". No reason provided, no explanation, nothing! Bloody joke!

I am taking it to small claims court and advise you all to do the same!

DO NOT USE ! Paid £11.69 for a small package to go to France but it got delivered to me instead !!
Took it to the post office & we tried again.
Second time came back to me !! Just a stupid BOT Chat to complain to! No complaints team to get a refund ! Not a happy customer !!

Don't waste your time!

Processed an order to go to Ireland, Evri took full payment then stated there was an issue so to contact Chat?? - They had no clue and cancelled/refunded the order but refund takes 6-7 days back to PayPal yet they are quick enough to take it!

Do not use!

International service awful, no customer service to help you sort out the problem or locate your parcels. So waste of time and money

Just don’t.

Use someone else, even if it’s five times the price. If you use them, you may as well throw your money for the postage and the item you’re sending away.

I’ve spent a month trying to track an expensive (€100+) shoe return from the U.K. to CZ. Every tracking link I’m given by Evri doesn’t work, hasn’t since the first day. This means that their service partners anrent integrated properly with their website or are dodgy AF. It turns out that the address I used, given to me by the shoe company, wasn’t used… It’s been ‘delivered’ to a collection point instead, so I can’t claim for the cost of the shoes as the case has been closed. And of course the shoe company won’t go to pick a return up from a parcel shop. It’s long past the return date anyway.

Returned a parcel for a refund on the 19th march, disappeared for a while. Today I'm being told it's being returned to me which could take 8 weeks. I've missed the deadline for getting a refund and because the parcel isn't lost I can't claim against the cover I purchased.
Considering action via trading standards. A terrible company.

Under no circumstances use this carrier .They lost my parcel from UK to Poland and as its over 28 days no compensation is paid .BEWARE!

Used Evri international and was very sceptical after reading all these reviews. My experience has not been anything like the majority on this thread. UK to NZ took about 1 week to arrive. I was a little worried at first as it sat in 'processed at export origin' for 4 days before updating. But my package arrived as expected. I wouldn't usually leave a review, but as most reviews are when things don't go as expected they tend to be a bit skewed. Thanks Evri international for delivering my package.

Do not use this service EVER. My parcel was lost. It took weeks for the investigation to take place only then to be told I could not claim as too much time had passed. Finally spoke to a lovely customer service assistant who refunded my postage because I knew the law regarding faulty goods ie the service to deliver my parcel.

My parcels were returned after 6 weeks of endless contacting the customer services. I will NEVER use this company again and I suggest no-one else does either

I ordered parcel on 19th said it would be 7-9 days parcel arrived on 7 of march then recipient had pay additional £8 upon delivery.
Highly disappointed in service even tracking wasn’t updated no way to contacting customer support when they delivered I didn’t receive any notification if you want send with then make sure you have time 3 weeks ots long way

Not helpful. Been onto customer service multiple times and I have left multiple complaint forms regarding my order not being delivered. I asked for a full refund and have been denied. This is really appalling. Once this issue has been dealt with I will NEVER be using Evri International again. I DO NOT RECOMMEND. AWFUL.

Evri rely , like so many companies in this day and age, on automated email & a business that get's rid of "Customer service". Like, so many millions of other companies, who THINK they're IMPROVING their service to customers it's the EXACT opposite. It's NOT the drivers,or, the customer satisfaction to ERI, it's the PROFIT THEY MAKE ! E.G Before paying for something to be delivered to you; please, please don't USE THEM. It's SIMPLE but true !

Some how they can never find your address on the day of delivery but magically locate you the next day, and even if you have 24/7 receptionist at your residence Evri somehow misses everyone and gaslights the customer saying you weren't in.

Sometime around New Year Evri implemented a new policy. If you send a parcel to EU without paying customs duty / tax in advance, they only give 5 days for the recipient to pay. If it is not paid in that time, they return the parcel to the sender. As a person running a small business from my own website, it is not favourable to pay in advance for many reasons. For a whole year I sent parcels to the EU and let the recipient pay, and all went relatively smoothly. In January alone I have had 9 parcels returned (more than a quarter of those sent). This policy is not working and I cannot use Evri while it continues. They advertise that they are cheaper than Royal Mail, and they are, but not when you factor in that you have to resend a returned parcel or the customer asks for a refund. Customer service, not by phone (they don't do that), but by Live Chat is next to useless. There seems to be no communication between internal departments, so even when a case is raised they still send parcels back before the case is reviewed. Honestly this is totally hopeless and I will send with Royal Mail in future.

Paid for 4-6 working days delivery.
It took them 1 month to deliver parcel.
POOR
no partial refund even offered as service is not guaranteed.

Waited in 2 days running now and evri can't even deliver a calender ,worst delivery company I've ever come across ,customer service is zero and can't even answer the phone !!!!!