international.evri.com Bewertungen 

Very disappointed with Evri. They sent one parcel to an unknown address. The photo proof of delivery was not my house nor any nearby. Another parcel was in their warehouse but they could not locate it. Another which should have been delivered before Christmas, although tracked to their warehouse was not delivered until the 27th. Too late for Christmas Day, When you contact Evri it’s via email with delayed responses. Evri takes no responsibility and it’s up to the buyer to contact the seller. They are not fit for purpose.

Sent parcel to France on 29 November via local post office using evri international priority - queried with chat box on 19 December as no tracking & not received. Parcel returned to me in UK on 21 December. Can't complain through customer service or chat box as they're saying parcel is delivered.

Absolute disgrace, all over their website it states "ALL PACKAGES ARE AUTOMATICALLY COVERED WITH £20 PROTECTION"

And then when they lose a parcel, they tell you that you never took out protection and are not actually covered! Total scam! They dont respond to complaints. They couldnt care less!

I was expecting a delivery in 3 to 5 days. After 5 days I received an email that my parcel is out for delivery then after 19.30, the last slot when they should arrive i received an email that my delivery will be reschedule. No information for when or why and no one to contact. I am waiting now for 7 days delivery and I contact the shop I ordered to cancel the order and say loud. EVRI IS A FRAUD!!!

I recently paid for a parcel to be sent to France and selected the option to pay the import tax upfront. However, when it arrived in France I was sent an email request by Evri to pay the same tax again!

Attempting to get hold of someone via their phone or online chat bot was impossible.

I have raised an official complaint and will be recovering my payment either via Evri or through my credit card company.

An awful service that I will never use again.

Truly appalling service... I am a fan of the Evri UK domestic service... and when it came to an international delivery to HK for my Grand daughter at Christmas I tried it... 2 weeks later!!!! and it's still in transit... well the UK consolidation took over a week, why am I surprised!!! This is new order cra*ness... £17... you should be ashamed of yourselves!!!!!

week...

Worst delivery service !I have ever seen.

Very bad customer service!no refund policy.
Every help line they put on recording,even the chat is automatic.We cant find the parcel anywhere except to wait!

By far the worst delivery service I've ever used first they deliver my package to the wrong address it goes missing then the second package failed to get to me because the driver was again unable to find my address. I've used many delivery services and the level of incompetence at evri is in a league of its own.

Very poor. I sent a package to south korea and used the tracing service. They stated it was not delivered due to incorrect address ( address was 100% correct). Their costumer service only said they cannot do anything about it and package will be returned to the UK. No compensation and they left me hanging on the chat line service. I would NEVER use this company

NEVER ! there is no one to talk to

Absolute garbage of a service, I regret ever even using them, because not only they didn't deliver the package STILL after almost 2 weeks it's still in the uk, they have been ignoring my emails and requests for a phone call! First started with what THEY described as a label error, when I tried contacting them, they said they'll get back to me! 5 days later and suddenly I receive an email saying "thank you for providing the mailing address". I haven't given them SQUATE! I guessed it was an automatic reply but why haven't they even TRIED to explain what exactly was the error in the first place? And if I didn't pester them about it, would they have just buried my package, pocketed the 50£ I paid for their damn service and hope I'd never find out?!
This package was a care package for someone in a homeless shelter and I wanted to make sure the package arrived safely! Instead I'm STILL unaware where the package is, if it's been processed, what was the error on the label, NOTHING! AVOID THEIR SERVICE LIKE THE PLAGUE! No amount of money is worth this absolute disrespect to customer and their packages.

Useless twaxts tryin to charge tax for s gift no customer service

I wish I could give 0 stars. The worse service ever. I sent a parcel to Italy in May. It has never been delivered. They said it failed Customs clearance. So I told them that if they couldn’t deliver, they should at least send it back to sender (me). Which they never did. My parcel just disappeared and they offered to refund me just for the postage costs. What a joke. How are these people allowed to be in business?

Evri International is nowhere close to the service they offer domestically. After my post was sent to France they first asked me to pay duty tax. Then after about three weeks’ wait and no update on status on their website I was told the item was lost. Then they tried to close the case by offering £20 compensation for an item of £110. There’s no customer service you can contact by phone. If you are lucky you might get a response by email. Truly stressful experience.

I am very disappointed when I am tracking my parcel coming from UK it says payment requested. I have never received ni payment request and my parcel is stucked in LHR London Heathrow. No answer provided via bot and can't talk to no one on the phone ';;;;[=

JAYSA was fab very quick and helpful in assisting me. got sorted quickly and kept me up to date with what she was doing.

Mijn bestelling zou geleverd zijn met bestelnr h02v3a4094643207 volgens de track&trace om 18u4 maar niemand gezien en wij waren thuis is ook niet aangebeld dus met andere woorden het is niet geleverd en mijn geld ook kwijt waarschijnlijk dus ik zou zeggen evri actie ondernemen of ik onderneem zelf actie vind het een beetje ruiken naar oplichting

I am supposed to receive a package from Evri International. It comes from the UK and is sent to a country in the European Union. I'm supposed to pay taxes and duties which is fine. If they would accept more than just a credit card payment. This is already the second try of receiving the same product. I have reached out last time and explained it to them but I only got a preset message reminding me that I have to pay, not looking for a solution at all. Don't even order from places that use Evri International, it's not worth it.
Changes they could do would be to actually answer customer questions and problems. And to accept more than exclusively credit card payment.

no urgency given to any parcels. In the latest instance, its taken 7 days to get from Basildon to London, waiting for a plane to go to NZ. Is Heathrow closed or something? I was just there, so I know its not.
Why sports direct changed to these bozo's I don't know. SD orders used to arrive in NZ in 10 days, Evri is at 7 days and its still at source.

crxxp and thats being generous..
do not post items tracked by this mickey mouse company .....my items have not arrived and wont track.....diabolical.....how they are allowed to trade i dont know.....and dont bother with chat either....you get a x wit with a script. who, when i provided the number . it wasnt trackable then cut off.....after which he had the audacity of sending a how did i do questionaire.......im fuming..