I was looking for a Range Rover Evoque and came across icarlease, I found the vehicle with icarlease and send enquired, Rebecca Phoenix got in touch with myself and was brilliant to work with and wa... Mehr ansehen
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Das sagen Bewerter
Rebecca made the whole process straightforward and well organised. Communication was clear, everything ran smoothly, and it felt well handled from start to finish. Would happily work with her again.
Unternehmen hat geantwortet
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... Mehr ansehen
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Please don’t waste your time with this company. They don’t bother to respond when you ask for a complaints procedure. They delay vehicle delivery for months on end. The worst service I have ever recei... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Kontaktinformationen
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, Vereinigtes Königreich
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4,3
Hervorragend
207 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Please don’t waste your time with this…
Please don’t waste your time with this company. They don’t bother to respond when you ask for a complaints procedure. They delay vehicle delivery for months on end. The worst service I have ever received. Avoid at all costs.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hello Harry. I do get the frustration here, especially with the delays, it’s not what anyone wants.
The car was ordered with an initial date based on factory guidance, but Audi then pushed this back. The Sport version of the Audi A3 has been hit more than most.
From our side we’ve kept in touch throughout, responded to emails and sent weekly updates so you knew where things were up to. We also made it clear along the way that you could cancel without penalty if the delays didn’t work, and we haven’t taken any money from you as we don’t charge admin fees. Of course we dont want you to cancel we would rather you be in the car, that's our main objective as a business.
On the complaints procedure, it is on our website and I can’t see a request come through to us if, so if you still wish to do this after cancelling please do. Also I do understand why you’re unhappy with the delays, but I don’t think the review reflects how we’ve handled things overall.
Apart from that all the best with your new car search.
Rebecca was excellent
Rebecca was excellent, kept me informed throughout the process
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Stuart, Thanks for taking the time to leave this, really appreciate it. Great to hear Rebecca kept you updated throughout, that’s exactly how we want things handled and she’ll be pleased to see this.
Most of all though, enjoy your new Audi A3!
New Vehicle.
I was looking for a Range Rover Evoque and came across icarlease, I found the vehicle with icarlease and send enquired, Rebecca Phoenix got in touch with myself and was brilliant to work with and was great help all the way through to getting the vehicle delivered.
Would highly recommend icarlease and Rebecca Phoenix to deal with.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Alfie. Thanks for taking the time to leave this, really appreciate it.
Glad we could help you secure the Evoque and great to hear Rebecca looked after you from start to finish. That’s exactly how we want things handled and she’ll be pleased to see this. Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Evoque!
Rebecca made the whole process…
Rebecca made the whole process straightforward and well organised. Communication was clear, everything ran smoothly, and it felt well handled from start to finish. Would happily work with her again.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Merrill. Thanks for taking the time to leave this, really appreciate it.
Great to hear Rebecca made everything feel straightforward and well organised from start to finish, that’s exactly how we want things handled and she’ll be really pleased to see this.
Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Audi A3!
Fantastic Service From Start to Finish
Fantastic service from initial lease enquiry right though to delivery of vehicle. Rebecca has been so helpful, informative and knowledgeable. I wouldn't hesitate in using icarlease again in the future.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi, Andy. Thanks for taking the time to leave this, really appreciate it.
Great to hear everything ran smoothly from enquiry through to delivery and that Rebecca’s support stood out. She’ll be really pleased to see this.
Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Audi A3!
Rebecca was great when sorting my…
Rebecca was great when sorting my lease, talking me through everything so I understood as this was my first lease. Communication is key for me so very happy. An the car is great!!!!
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Maxine, Thank you so much for the 5 star review! We are thrilled to hear that Rebecca provided such a helpful and informative experience, especially for your first lease. We agree that clear communication is key, so we're happy she kept you informed throughout the process.
Most of all, enjoy your new Audi A3!
100% Recommend
From start to finish, I couldn't fault Rebecca's service when ordering an Audi A3. I would recommend iCarLease to anyone.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Josh, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Rebecca provided excellent service from start to finish.
Most of all, enjoy your new Audi A3!
Vik was incredible!
Vik was incredible! I ordered a Jaecoo E5 and the delays were a lot more than promised due to issues with Jaecoo but Vik kept constant communication and always answered the phone, keeping me posted with progress.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Maddy, Thank you for your review! It’s great to hear that Vik was able to help you navigate those manufacturer delays with the Jaecoo E5. We know how frustrating it can be when things out of our control hold up a delivery, but Vik always prides himself on keeping that constant line of communication open.
I’ll be sure to pass your kind words on to him.
Most of all, enjoy your new car!
Amazing staff
Very welcoming! Was met by Vikas who took me through the process start to finish and explained all my options. We worked closely to my budgets and it couldn’t have been anymore simple thanks to Vikas who made it so. It’s good to speak to people who know their cars and can appreciate your situations and work with you to get you what you need. Very happy with my decision! Thanks Vikas
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Thank you for your review, it’s really appreciated. Great to hear Vikas looked after you from start to finish and made the whole process simple. I’ll make sure he sees your feedback.
Most of all though, enjoy your new car!
Can't thank vik enough for sorting out…
Can't thank vik enough for sorting out my Audi. This is my second time using icarlease and would definitely recommend and use again. Thank you!!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Really appreciate you taking the time to leave this, thank you. Great to hear Vik looked after you, I’ll make sure he sees this.
Most of all though, enjoy your new car!
2 reasons for 5 stars
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to my queries, but also she was patient with a business like, but a relaxed, friendly attitude and I can’t emphasise how easy she has made the whole ordering process for my new vehicle.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Thanks for taking the time to leave this, really appreciated. Great to hear the service stood out, and I’ll make sure Bex sees this as well. She’ll appreciate it.
Most of all though, enjoy your new Audi A3 when you get it!
Extremely poor customer service and aftercare
Avoid this company is my advice. Having paid for the maint and servicing package they have done everything to avoid providing that service. Having been with them for well over a year I contacted them to ask what was happening, only to be asked this once I went through what should have been a simple service booking process:
Who told you the car needed a service? Why do you think your car needs a service.
I mean, what on earth? Bear in mind the mileage was on the booking form - that in itself was an indication it was due.
I've heard nothing since filling that in and submitting or since contacting them directly to register my displeasure.
It's basic really, if someone pays for something in good faith, provide it. Don't put up barriers and ignore.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hello Julie, Thanks for taking the time to leave the feedback.
I know we did help you with this and got things moving, and whilst I don’t want this to come across as dismissive at all, I do think there’s been some frustration around the process rather than us not providing the service.
To be clear, we are not avoiding providing anything you’ve paid for. The maintenance and servicing package is there to be used, and we do honour that.
The questions you’ve mentioned from the booking team aren’t barriers, they are there for a reason. They’re used to confirm the vehicle is actually due a service and to make sure it’s booked correctly with the right garage, at the right time, under the correct terms of the agreement. That avoids failed bookings or incorrect work being carried out.
Once you’ve provided all the relevant information, the booking team will then contact the garage, arrange the appointment, and confirm everything back to you. It’s not an instant process as it involves coordinating with third party garages, but it ensures everything is booked in properly.
We manage a large number of vehicles and all customers go through the same process, whether that’s online or over the phone. It’s there to make sure everything is done properly and consistently, and it’s something that generally works well for everyone.
While we don’t agree with the one star review, it is of course your opinion and we respect that. The process itself has been reviewed and there will be no changes to it, as it is there for a reason and works across our wider customer base.
I’m sorry you’ve felt the need to leave a review on this, but I do hope the above, along with the emails from our team explaining the process prior to the review, helps give some more context.
Absolutely thrilled with my new Audi A3…
Absolutely thrilled with my new Audi A3 Black Edition, would recommend iCarlease highly!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hiya Isabel. Really appreciate you taking the time to leave this, great to hear you’re happy with the Audi A3 Black Edition, they’re a great car.
Thanks again for the recommendation, it means a lot.
Most of all though, enjoy your new car!
Rebecca was quality *****
Rebecca was quality, kept in contact with me at all times , responded well.
Had never heard of this business was a bit unsure but EXCELLENT SERVICE and the car is brilliant
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Stephen, thanks for taking the time to leave this.
Really glad Rebecca looked after you properly and kept everything on track. We know trying a new company can feel a bit unsure at first, so it’s good to hear we delivered for you.
Most of all though, enjoy your new Jaecoo!
New car delivered with mechanical fault
Secured a lease deal for brand new Audi A3. Delivered (new) 26 reg, with a mechanical fault. 3 weeks in, unable to use the car, but being charged. In my opinion, it should be reasonable to receive the car in working order.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Darren, thanks for taking the time to leave this.
I’m really sorry to hear you’ve had an issue with the car, especially so early on, I completely get why that’s frustrating.
Just to give a bit of context, the vehicle was delivered on the 9th and the issue was reported on the 23rd. All vehicles go through Audi’s pre delivery checks before handover, and there were no issues reported at delivery by either the supplying dealer or the driver.
From our side, we’ve been responsive throughout and advised getting this looked at via Audi Assist or your local retailer so it can be properly assessed. As of yesterday, Audi were still investigating and had indicated it may not be a straightforward warranty issue.
We’ve also asked the supplying dealer to speak directly with the retailer you’ve booked into to help move things along and get some more clarity.
I do understand this isn’t the experience you expected. We’ve stayed close to this and will continue to support you while Audi complete their investigation.
Rebecca was brilliant!
Rebecca was brilliant to deal with. Provided me with loads of different quotes and all the info I needed to make my choice. The price was the best on the market. The delivery was smooth and I'm loving the car.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Scott, Thanks for taking the time to leave this, really appreciated.
It's great to hear Rebecca looked after you properly, she’s done a great job there giving you the options and making sure you had everything you needed to decide.
Also that the delivery went smoothly as well and even better that you’re enjoying the car, that’s what it’s all about.
So most of all though, enjoy your new Audi A3!
Was an ok service
Was an ok service, accounts was good and responsive despite them charging a few times when they shouldn’t have. When it came up to the car going back I had no option to extend, and I asked about what replacement cars they could offer and did not receive a reply. On pick up of the car there was some minor scratches which the rep said were wear and tear, but then received an invoice for fixing the bumpers. Disputing this at the minute, but my main gripe was their lack of contact when I asked about a new car. (I’m still in the market for one as well, evaluating options) Other than that, and the accounts issues that were sorted pretty quick my experiences were ‘ok’.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Mike, Thanks again for discussing this today.
From looking back at the emails, I think part of the issue was we weren’t fully clear on what you wanted at the time, and we didn’t actually get a quote sent out through the CRM. Once that’s done it usually keeps things moving and keeps in touch, but we didn’t get to that stage here, which is on us that's fair.
Once you’ve decided whether you’re going down the salary sacrifice route or want to look at another PCH deal, just let us know. More than happy to help and we’ve got some strong offers on at the minute.
5 star service!
Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was who I was dealing with and couldn’t fault his advice and communication :)
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Nicole, Really appreciate you taking the time to leave this, thank you. Glad everything went smoothly from start to finish and that the car arrived exactly as described.
I’ll pass this over to Vik as well, he’ll be pleased to see it.
Most of all though, enjoy your new Audi A3!
I’ve leased a few cars and these people…
I’ve leased a few cars and these people are a cut above, attentive, focused on compliance and making sure I got the right car for me. I did also speak with the head of brokerage Matthew and his first question was how has my experience been. They seem to be focused on always doing better, which I liked being in customer service myself
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von icarlease.co.uk
Hi Edwina, Really appreciate you taking the time to leave this, thank you. It was good speaking with you as well, and I’m glad the experience came across the way we intended. We do genuinely try to keep improving and make sure everything’s done properly, not just quickly.
Most of all though, enjoy your new Jaecoo!
Antwort von icarlease.co.uk
Hi John, Thanks for taking the time to leave a review, it’s really appreciated.
Great to hear everything went smoothly and that you’re happy with the service. Most of all though, enjoy your Audi A3!
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