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iCandy Bewertungen 

873
•
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Lovely quality items, used iCandy since my daughter was born and even then got the pip too for travelling the peach 7 and pip have been amazing, couldn’t recommend them more!

Bewertet mit 1 von 5 Sternen

Absolutely shocking customer service. My icandy orange 4 wheel snapped. I discovered it was a recalled pram. Had to return the chassis for around 3 weeks without a pram with 3 young children, don’t dr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Purchased the icandy pip and absolutely love it! Lovely fabrics, nice big seat with lie flat recline, really big hood, lovely and light to lush and steer, really good bouncy suspension. Feels l... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I bought the icandy cocoon car seat for my icandy peach 7. Unfortunately the car seat doesn’t lock onto the adapters. The mechanism isn’t locking. Absolutely gutted after spending so much money. My mo... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Babyausstattungsgeschäft
  2. auch in
  3. Baumschule

Über iCandy

Vom Unternehmen geschrieben

Shop Peach 8 Shop Core 2 Shop all Pushchairs Shop Accessories

Our Mission

At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.

From our family to yours

From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.

Our Family

Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.

Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.

Our Approach

iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.

We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.

Need assistance with your iCandy product?

You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.

Contact iCandy

You're welcome to contact iCandy customer service directly on weekdays.

Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00

5 year Warranty

With every pushchair

With every pushchair

Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

873 Bewertungen

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3,9

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(873)

199 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

The most impractical stroller I’ve ever owned

This is legitimately the worst stroller I have ever used, and after seven months of owning the iCandy Peach 7 Car Seat Bundle, I genuinely do not understand the overwhelmingly positive influencer reviews. I wish I had seen a review from someone who had actually lived with this stroller with two small children before spending more than 2000 on it.

It is marketed as a premium, modular stroller, but in everyday use I have found the design to be unbelievably impractical.

When you configure it with the toddler seat in front, which requires purchasing the adapter, there is not enough clearence between the two seats. The toddler seat interferes with and bends the baby's sunshade. If your baby is taller, the back of the toddler seat can actually press into the baby's space and injure them by hitting their head. You don't know this until it happens.

You can use the extender to create more room, but then the stroller becomes noticeably more front-heavy and unbalanced. So the solution to one design problem creates another.

Then there is the folding. You have to remove EVERYTHING from the frame before folding it down. With two or more children, getting in and out of the car can become an absurd process of removing seats, adapters, accessories, folding, loading everything into the boot separately and rebuilding when you arrive. This is the kind of thing you DO NOT want to deal with as an exhausted or sleep-deprived parent, especially if you're in a hurry or have a lot to do throughout the day.

There are many more design problems that add up with this stroller. The suspension/shock absorption is disappointing for a stroller at this price point; storage is inadequate, and even the placement of the accessory hooks is poorly thought out. When I attach the backpack where the provided hooks are located, it can swing forward and literally hit the baby in the face.

But my biggest concern is actually the CAR SEAT.

The way the seat belt fastens around the car seat makes me extremely uncomfortable. On my seat, the lap-belt enclosure/guide is only on one side, and I have personally seen the belt slide backwards within the routing. Mine has thankfully never backed completely out, but seeing how much movement is possible makes me seriously concerned about what could happen during a rear-impact collision.

What makes this even more frusterating is that I cannot simply adjust the positioning in a way that resolves my concern, because the angle I would need to achieve that adjustment would itself put the car seat at an inappropriate angle for use. I am not claiming to be a crash-safety engineer, but as a parent, watching the belt physically move backwards makes it so that I do not feel comfortable with the design. I strongly recommend that anyone considering this bundle look very carefully at the car seat's belt-routing system and installation instructions before opurchasing.

The cherry on top? The 'Open Box' return policy.

Once the box is open and the items are out of packaging it cannot be returned. If un-open, you have two weeks to return it.

How exactly is a customer supposed to determine if a $2000+ stroller works for their family without taking it out of the box, configuring, inspecting, and using it? Had we have been able to, I would have, without hesitation, returned this bundle ten times over in the last seven months.

FOr something marketed and prices as a premium stroller system, the everyday usability is shockingly poor. It feels like it was designed to look beautiful in a showroom or a 30-second video rather than to function with two children, a car, backpack, naps, groceries and normal family life.

I regret this purchase enormously. For this price point, I
expected something thoughtfully engineered, practical, with a stroller system. Instead, I've spent seven months finding new things that frustrate me about it. I plan on selling ours. If you're looking at an iCandy system, I would save your money and get something better.

I'm seriously considering making a video to show others all of these things and save people time, anger, and money.

5. Januar 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good Evening Michelle,

We are very sorry that your experience has not been the best. Please be assured that we take all customer feedback on board, as it is extremely important to us and helps us improve our products and services.

Without seeing images of the car seat, it is difficult for us to fully understand the issues you are experiencing.

Could you please email photographs of the car seat to complaints@icandyuk.com marked FAO: Kerry Ann

Once we have reviewed the images, we will be happy to discuss all of the points you have raised in further detail.

We look forward to hearing from you.

Bewertet mit 5 von 5 Sternen

The best brand ever i got i candy 7…

The best brand ever i got i candy 7 full bundle im super happy

4. September 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good morning, Behaz

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with you recent iCandy Peach 7 purchase. Your comments are very kind, they will be passed on to the design team.

Happy Travels and welcome to the iCandy family!

Bewertet mit 1 von 5 Sternen

Dangerous product and poor customer service

I have the i candy orange. I would NOT recommend this product, my 18 month old can undo the harness and is at risk of falling out and hurting herself or her brother, who is in a carry cot under her. When I contacted ICandy about this, I was made out to be a liar and there was no concern for the safety of my children, with staff telling me there couldn't be anything wrong with the product because it gets tested. I would stay well away from this product and company!

28. August 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good afternoon, louise

We are sorry to hear about this and can assure you this will be investigated.
Because there is little information for us to go on, we have requested more information, once we have all requested I will give you a call.

Bewertet mit 1 von 5 Sternen

Poor customer service

Didn't inform me that a product was not in stock at the time of ordering. Ordered on 11th August and product won't be available until September. When emailed, customer service stated that they could not do anything for me other than to refund me the product. I have spend thousands on icandy products and stated to customer service that I have the Peach 7 and recently purchased the Pip and needed an adapter to continue to use the parasol. I asked for compensation and they said they couldn't do anything for me. So much for rewarding customer loyalty. I have since had to purchase a universal parasol for the Pip. Very disappointing! Will not be recommending icandy products to friends having babies.

**spoke with customer services and they have solved the issue. Thank you Kerry Anne.

25. August 2026
iCandy-Logo

Antwort von iCandy

Hi Chloe,

Thank you for taking my call, as discussed this is not the iCandy way.

I’m very sorry about the confusion with the Pip clamp. As mentioned, this will be addressed as soon as possible.

Bewertet mit 5 von 5 Sternen

Missing item

I purchased my iCandy pushchair a few months ago, and I have twins. I originally bought the full pushchair in store and was advised at the time to get just one carrycot. However, as my babies have grown, I found that I needed an additional carrycot, so I decided to order another orange carrycot online.
The online service was very good. Whenever I emailed, I received a reply quickly, and the customer service was helpful.
Unfortunately, when the additional carrycot arrived, an important item was missing. The support bar that goes into the carrycot to make it strong and secure enough to safely carry the baby was not included in my order.
I have tried to contact customer service and explain the issue, but I am still waiting for a resolution. It seemed there was some misunderstanding about which part was missing, so I sent a picture to clearly show the support bar I am referring to.
Apart from the missing item and the delay in getting this issue resolved, my experience with iCandy has been good so far. The pushchair itself is lovely and, once you get the hang of it, quite easy to use.
Overall, I am happy with the pushchair and the customer service I received initially. I just hope the missing support bar can be sent to me as soon as possible so I can safely use the carrycot for my twins.

20. August 2026
iCandy-Logo

Antwort von iCandy

Good morning, Liz,

Thank you for taking the time to leave this review.

One of the team will call you this morning.

Bewertet mit 5 von 5 Sternen

I had the pleasure of speaking to…

I had the pleasure of speaking to Rachel the technician today. Just one tap of the phone, No Ai, no far away call centre. And she was brilliant. An easy fix and she knew immediately. Excellent service. Supporting British jobs. As an engineer this orange model although not cheap is of very high quality. Impressed.

21. August 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good morning, Thomas!

Thank you for leaving such a lovely review! We're thrilled to hear about your positive experience with Rachel.

It’s wonderful to get your feedback on the iCandy Orange.

Bewertet mit 5 von 5 Sternen

Great

Great experience great website and company

4. August 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good morning, Bobbi,

Thank you so much for your lovely review!

We’re delighted to hear how happy you are with your overall iCandy experience. It means a great deal to us to know that you’re pleased with your products and the service you’ve received.

Thank you again for taking the time to share your kind feedback with us.

Bewertet mit 4 von 5 Sternen

Great product, assign time for assembly.

Excellent services quick delivery.
Give yourself plenty of time to assemble the pram.

6. Juli 2026
iCandy-Logo

Antwort von iCandy

Good morning, Angela,

Thank you for taking the time to leave this review!

We’re happy to hear you’re pleased with the overall service. The customer service team is just a phone call away if you need any more help, please don’t hesitate to reach out.

Bewertet mit 3 von 5 Sternen

We’ve had great difficulty in finding…

We’ve had great difficulty in finding which model it was gave you the serial number and the Batt number and still you didn’t tell us luckily we guessed the right one and it fits fine

6. August 2026
iCandy-Logo

Antwort von iCandy

Good Morning, Colin

We normally can find what models customers have, but we do need the correct number details or an image.

We are happy to hear you have ordered the correct one.

Bewertet mit 5 von 5 Sternen

Fantastic product

Fantastic product, fast delivery, easy to order and easy to assemble, pram such good quality and so sturdy

5. August 2026
iCandy-Logo

Antwort von iCandy

Good Morning Sonya,

Thank you for leaving this kind review!

We are delighted to hear you are are pleased with your Peach 7 bundle, the ordering process and delivery.

Happy travels and welcome to the iCandy family

Bewertet mit 5 von 5 Sternen

Superbe qualité

Très bel article

22. April 2026
iCandy-Logo

Antwort von iCandy

Bonjour Sabrinah,

Merci d'avoir pris le temps de laisser cet avis !

Nous sommes ravis d'apprendre que vous êtes satisfaite de l'article.

Bewertet mit 5 von 5 Sternen

What an amazing brand and price for the…

What an amazing brand and price for the product is reasonable for what you get

5. August 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good Morning Arthur

Thank you for taking the time to leave this review!

We are delighted to hear how much you love the brand, pricing and the product.

Welcome to the iCandy family, happy travels!

Bewertet mit 2 von 5 Sternen

Devlivery took weeks to come

Devlivery took weeks to come, parts missing and a “glitch on the system”. Overall arrival of goods came in damaged boxes, partly dpd to blame but considering ICandys produce is so expensive you’d expect far better service. Woman on the customer service line was rude and dismissive asking me if I was sure the stuff was missing when I literally only had the bottom half of the pram. I will never be ordering from icandy again. I suggest you change your delivery company.

30. Juni 2026
iCandy-Logo

Antwort von iCandy

Good morning, Isabella,

We’re truly sorry to hear about the experience you’ve had, and we want to emphasize that this does not reflect the level of service we strive to provide at iCandy.

I’ve looked into your case and can confirm that your initial contact with us was on 15/07, and the missing item was successfully delivered the following day, on 16/07. Regarding the damaged packaging and the missing accessories, we’ve addressed each concern through separate email communications, and all required items have since been dispatched and delivered to you.

We will look into the DPD delivery and the damaged box.

Bewertet mit 4 von 5 Sternen

Good parts unreasonable pricing

I received the help I needed with products I needed from your Icandy expert via email, and bought exactly what she recommended so I can transform my singular buggy into a twin. It was simple enough to put together to try out different configurations. My only issue is the price, I don’t think £50 just for the adaptor clips alone is reasonable. So having to pay £80 just to be able to attach a lower car seat fullstop; is not a fair price for what it is.

29. Juli 2026
iCandy-Logo

Antwort von iCandy

Good morning, Nyala,

Thank you for taking the time to share your feedback—we're thrilled to know you had a positive experience with our exceptional customer service team.

Regarding pricing, we safety above all else and use only the highest-quality materials for the iCandy range.

Bewertet mit 5 von 5 Sternen

Brilliant

Brilliant; great products

28. Juli 2026
iCandy-Logo

Antwort von iCandy

Good Morning Ceri

Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the MiStand.

Bewertet mit 5 von 5 Sternen

Bought my icandy pip for the holiday…

Bought my icandy pip for the holiday strollers and it was absolutely fantastic! Love the footwarmer for winter also! We got it in all black!

28. Februar 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good Morning, Jade

Thank you for leaving this wonderful review!

We are delighted you found the Pip so useful while on holiday, the accessories are great for the summer months or the winter.

Happy travels and welcome to the iCandy family!

Bewertet mit 5 von 5 Sternen

Lovely event with icandy

Lovely event with icandy! Great demonstration of the products and so many people available to answer your questions.

18. Juli 2026
Bewertung ohne vorherige Einladung
iCandy-Logo

Antwort von iCandy

Good morning, Kimber,

Thank you so much for taking the time to share your feedback!

We're absolutely thrilled to hear how much you enjoyed the iCandy event.
Having live demonstrations and expert advice on hand can make all the difference when you're choosing something as important as a pushchair,

Bewertet mit 5 von 5 Sternen

Easy to navigate website

Easy to navigate website. Fast dispatch and delivery

13. Juli 2026
iCandy-Logo

Antwort von iCandy

Hi Alison

Thank you for taking the time to leave this review!

We are so happy to hear how pleased you are with the iSpares procedure and the fast delivery.

Bewertet mit 5 von 5 Sternen

Great product

Great product

13. Juli 2026
iCandy-Logo

Antwort von iCandy

Good Morning Susan,

We are delighted to hear how much you like the iCandy Pip and how great you think it is!

Happy travels and welcome to the iCandy family

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