Product was delivered to wrong address when we needed it for a certain date and had to be sent out again. Received product now and customer service team where very helpful but overall experience was... Mehr ansehen
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Das sagen Bewerter
Lovely quality items, used iCandy since my daughter was born and even then got the pip too for travelling the peach 7 and pip have been amazing, couldn’t recommend them more!
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Purchased the icandy pip and absolutely love it! Lovely fabrics, nice big seat with lie flat recline, really big hood, lovely and light to lush and steer, really good bouncy suspension. Feels l... Mehr ansehen
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Absolutely shocking customer service. My icandy orange 4 wheel snapped. I discovered it was a recalled pram. Had to return the chassis for around 3 weeks without a pram with 3 young children, don’t dr... Mehr ansehen
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Unternehmensdetails
Über iCandy
Vom Unternehmen geschrieben
Shop Peach 8 Shop Core 2 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Kontaktinformationen
Montgomery Way, SG18 8UB, Biggleswade, Vereinigtes Königreich
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,9
Gut
874 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von iCandy
Good afternoon Svetlana,
Thank you for the review!
We are so happy to hear you received your crotch strap so quickly.
If I pay £1200 for a pram I expect it…
If I pay £1200 for a pram I expect it to be the same colour as the picture and from what I’ve seen online I ordered the colour biscotti and the “gold” is more rose gold and the “light cream” is more of a dark beige so it looks nothing like the picture. The delivery was also 2 days late.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good afternoon Kay,
we have sent a request for more information, unfortunately there is very little to go on from the review above.
We hope to hear from you soon.
great all rounder
We have the peach 7 model and have been extremely pleased with it! We are between city and country side a lot and the pram is perfect for all terrain we’ve walked on and feels so sturdy and robust. Our little one loves the car seat and has been comfortable in it from day 1 to 3 months (current age). We love that we got so many attachments with it so that the pram can grow as they do! Easy to clean, easy to close down the frame, and our fav part is it’s an absolute dream to push around so smooth. Loads of storage underneath. Have used the waterproof cover lots too. A great investment piece.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good afternoon Cornelia
Thank you for taking the time to leave this wonderful review!
We are delight to hear how happy you are with your Peach 7 and the carseat.
Its great to hear how comfortable the little one is in the carseat and the pushchair.
Happy travelling and welcome to the iCandy family
I ordered the iCandy Core 2 and…
I ordered the iCandy Core 2 and honestly, I couldn't be happier with it! It's so easy to push, feels really sturdy and looks amazing too. The ride is super smooth, and my little one seems really comfortable in it. You can tell it's been designed with parents in mind because all the little features make everyday outings so much easier. It's definitely an investment, but for me it's been worth every penny. Absolutely love it!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good afternoon, Fatime,
Thank you for this lovely review!
We are delighted to hear how much you love your iCandy Core 2 and appreciate all of its thoughtful features. It's wonderful to know that the small but highly effective details are helping to make life a little easier for you as parents.
We hope you continue to enjoy many happy adventures with your iCandy Core 2!
We absolutely love our iCandy Peach 8
We absolutely love our iCandy Peach 8. From the moment we started using it, it was clear how much thought has gone into the design and quality.
The push is incredibly smooth, even on uneven paths, and it's so easy to manoeuvre one-handed when needed. The carrycot is beautifully made, spacious and comfortable, and the overall build quality feels premium and built to last.
As a parent, I also appreciate how practical it is. The basket is a great size, the fold is straightforward, and everything feels sturdy without being overly bulky.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good morning Lilly
Thank you for this lovely review!
We are delighted to hear your feed back on the Peach 8, and how much you love the overall functionality, feel and look of the pushchair.
Happy travels and welcome to the iCandy family!
ICandy Peach 7 Bundle
I brought the ICandy peach 7 buggy/pram bundle in Ivy. I love that I've not bumped into anyone else in the same colour. It does take up alot of space in the boot of the car but I've just got used to it because I love it so much. The only downside is, now my son is 18 months old, he has learnt to press the button and can climb out whilst I'm pushing him along. I did contact customer services politely, explaining. They replied really quickly but came back with "unfortunately this is a case of learnt behaviour" and a lot of parents apparently buy buckle covers. Obviously I know little ones copy us. If ICandy are already aware of this, why haven't they made it harder to undo? Or include buckle covers within the bundle? I did mention that as much as my little one tries, he is unable to escape from his silvercross highchair. Maybe they should look into any further designs of buggys to make them harder to undo. Surely this is a health & safety issue? But I had no reply. Just something to think about if you are purchasing one as the safety of your little one is the most important thing.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good Morning Keira,
Thank you for taking the time to share your experience, your feed back is very valid to iCandy. We’re very sorry to hear how concerned and disappointed this has left you.
We would like to reassure you that all iCandy products are designed and tested to meet UK and international safety standards.
Your feed back will be sent to our wonderful design and technical team.
Antwort von iCandy
Good Morning Allahna
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with your iCandy carseat.
Happy travel and welcome to the iCandy family.
Antwort von iCandy
Good Morning Freya
Thank you for this lovely comment!
We are so happy to hear how pleased you are with your purchase and the delivery time scale.
Antwort von iCandy
Good morning Sarah,
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the website procedure, delivery and how much you like the items purchased.
Missed delivery and no option to re…
Missed delivery and no option to re deliver, now being told it has been sent back 😭
2. Juni 2026
Antwort von iCandy
Good morning Lillia
We are sorry to hear about your missed delivery, we have investigated this and can see there was an attempted delivery and then a reschedule
03/06/26 - Your parcel could not be delivered as the receiver could not provide a valid PIN code.
04/06/2026 - As requested, your parcel will now be delivered on Fri 05 June 2026.
Once the item is received in the warehouse, it will be dispatched back out to you, please have the PIN to hand for the delivery to take place.
Very poor packaging for a big box which…
Very poor packaging for a big box which box was all dented?
1. Juni 2026
Antwort von iCandy
Good Morning Nicola,
Thank you for taking my call, we are very sorry about the condition of the box when delivered and this will be passed on to the relevant department.
Thank you for checking the item while on the call, thankfully you confirmed the item was not damaged.
Excellent service
Excellent service, item delivered very quickly and use DPD so always a win!
29. Mai 2026
Antwort von iCandy
Good Morning Daniel
Thank you for taking the time to leave this this review!
We are so happy to hear how pleased you are with the item and the iCandy iSpares process
The Perfect First Pushchair for New Parents
As a first time mum, choosing a pushchair felt like one of the biggest baby purchases, so I spent a lot of time researching before deciding on the iCandy Peach 8. Now, at 2 weeks postpartum, we've already used it several times and can honestly say we're so happy with our choice.
The quality is exactly what you'd expect from a premium pushchair. Everything feels sturdy, well made and designed to last. We also get comments on how lovely it looks every time we're out and about.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iCandy
Good morning Sammy,
Thank you for this lovely review!
We are delighted to hear how happy you are with your Peach 8 pushchair, and that you love both its look and feel. It’s wonderful to know that it has met your expectations and that you are enjoying using it.
Thank you for choosing us and for taking the time to share your experience. Welcome to the iCandy family!
Antwort von iCandy
Good morning Deanna,
We are sorry to hear about your experience and have investigated this matter for you.
Please see below the communication history and delivery confirmation relating to your order.
We have also checked our records for any contact regarding a lack of communication and have found no cases logged. We hope the information below helps to clarify the situation and resolve any confusion.
Your order is on the way 29 may - 6.36am
Your order is on the way. Track your shipment to see the delivery status.
Delivered -
Your item was delivered on 01-06-2026.
Ordered umbrella which has been…
Ordered umbrella which has been delivered, but the part that attaches to the pram is missing
27. Mai 2026
Antwort von iCandy
Good Morning Claire
We can confirm only the Parasol was ordered. The parasol clamp would have to be ordered separately as advised on the iCandy website -
"The sun smart, luxurious fabric provides SPF 50 for maximum protection against harmful UV rays. We always recommend the use of a suitable sun screen when exposed to the sun.
Clamp sold separately."
Excellant service all round
27. Mai 2026
Antwort von iCandy
Good Morning Carol
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares part, ordering and delivery process we offer.
Antwort von iCandy
Good Morning Richard
Thank you for leaving this review!
We are so pleased to hear you think our iCandy products are awesome, such a lovely complement thank you so much.
Very happy with the parasol and clip…
Very happy with the parasol and clip but I did order two clips and only one has come .
26. Mai 2026
Antwort von iCandy
Good Morning Zoe
We are very sorry to hear about your order.
We have checked the system and can see this has not been reported to the customer service team.
This will be passed on to the customer service team to investigate.
Smooth Process
website was easy to use to place and order, delivery was quick, used to order a replacement apron for our pram - would recommend!
26. Mai 2026
Antwort von iCandy
Good Morning Harriet,
Thank you for taking the time to leave this review!
We are so pleased to hear how happy you are with the iSpares ordering, process and delivery service we provide.
Excellent product
23. April 2026
Antwort von iCandy
Good Morning Kathryn
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the iCandy Cocoon infant carseat. Happy travels, welcome to the iCandy family.
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