I had a few issues with my order as it arrived with missing/damaged parts. Then the parts were sent and they got lost. In all I hae had a beautiful fountain in the box taking space on my floor for... Mehr ansehen
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Das sagen Bewerter
As soon as I saw Hydria is back in business, I ordered a taller planter. It didn't arrive, and I sent in a query. It was out of stock, I was offered a refund or an alternative. This was more... Mehr ansehen
I bought the Hydria leaf cascade fountain whilst on offer with an additional “Verdant Whisper” largemouth bass spout & hardwood stand. The bass spout won’t fit in conjunction with the leaf cascade. Th... Mehr ansehen
Unternehmen hat geantwortet
Hydria Leaf Cascade elegant and modern. This is not just a water fountain, but it is a cordless work of art. The battery lasts impressively long, which means I can place it anywhere without worrying... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Garten
- Elektrogerätehersteller
- Elektrofachmarkt
- Heimwerkermarkt
- Garten-Spa
- Lieferant von Wasserwerksausrüstung
Vom Unternehmen geschrieben
hydria™ is the world’s first all-in-one water fountain kit that fits to any planter or pot, instantly turning it into a beautiful feature for your garden or home. With a cord-free setup you can place your water fountain anywhere you choose and enjoy the soothing sight and sound of flowing water. No cords No solar No hassle
Kontaktinformationen
Vereinigtes Königreich
- support@hydrialife.com
- hydrialife.com
4,2
Gut
890 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a slight problem with the new…
Had a slight problem with the new remote control, received new one in the post, great customer service
25. Juni 2025
Antwort von Hydria
Hi Ana,
Thanks for your feedback! We're glad we could quickly resolve the issue with your remote. It's great to hear you're happy with the service, we're always here to help if you need anything else.
The Hydria Team
Great customer service.
Great customer service.
I had an issue while setting up, with just an email and all sorted. Great product with excellent customer service.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Shifa,
Thank you for your lovely review! We’re so glad we could help you get everything sorted quickly. It’s always our goal to make setup as smooth as possible, and we’re delighted you're enjoying your Hydria. We're here anytime you need us!
The Hydria Team
Antwort von Hydria
Hi Christopher,
Thanks so much for your support! We're thrilled to hear you have not one, but two Hydrias and that you're loving them both! It's great to know you found the setup simple. Wishing you many relaxing moments with your fountains.
The Hydria Team
Set up is fairly easy.
Delivery was good. Hydra was well packaged. Fairly easy to set up. Had to pair remote with fountain which delayed getting it working but once I did everything has worked well and I’m pleased with my fountain.
25. Juni 2025
Antwort von Hydria
Hi Brenda,
Thanks so much for your review! We're glad to hear your Hydria arrived safely and that you're enjoying your fountain. Sorry for the hiccup with pairing the remote, once it's set up, it's smooth sailing! If you ever need help in future, we’re just a message away.
The Hydria Team
Great product and excellent
Great product and excellent service including updates on delivery. I look forward to enjoying the fountain through the summer.
25. Juni 2025
Antwort von Hydria
Hi Colette,
Thank you for your kind words! We're so pleased to hear you're happy with your Hydria and the service you received. We hope your fountain brings a sense of peace and joy all summer long. Enjoy every moment!
The Hydria Team
Highly desirable water feature.
Not withstanding a delay in shipping the product is really good quality and great value. Communication from the company was great and assembly instructions were easy to follow
25. Juni 2025
Antwort von Hydria
Hi Leon,
Thank you for your great feedback! We're delighted to hear you’re enjoying your Hydria and found it to be both high quality and great value. We appreciate your patience with the shipping delay and are glad our communication and setup instructions helped make things easier. Enjoy your new water feature!
The Hydria Team
Amazing design
Amazing design, innovative, and above all tranquil..
The customer service is above ,and beyond
If you want to relax to something smoothing ,this is for you..
25. Juni 2025
Antwort von Hydria
Hi Vincent,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the tranquil experience Hydria brings. It means a lot to know that our design and service exceeded your expectations. If you ever need anything, we’re just a message away. Enjoy the soothing sounds!
The Hydria Team
Great experience
Great experience, spare parts sent to me without question. Very good service, thank you
25. Juni 2025
Antwort von Hydria
Hi Jennifer,
Thank you for your lovely feedback! We're so glad we could get your spare parts to you quickly and hassle-free. It's always our goal to make your Hydria experience smooth and enjoyable. If you ever need anything else, we're here to help.
The Hydria Team
Hydria customer service is first class
Hydria customer service is first class! Very helpful. I love my waterfall.
25. Juni 2025
Antwort von Hydria
Thanks so much for the lovely feedback! We’re thrilled you’re loving your waterfall and that our team could help.
Enjoy every moment!
The Hydria Team
Great support with my rookie error
Couldn’t work out how to set up the pump. Emailed for support & got a speedy response. I’d made a silly mistake & realised as soon as I watched the trouble shooting video. Really impressed with Hydria, from purchasing to the support team, all have been very helpful. Definitely recommend this company.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Thank you so much for your kind review! We're really glad to hear our support team was able to assist you quickly and that the troubleshooting video helped clear things up. No such thing as a silly mistake—we're all learning as we go!
It’s fantastic to know that your experience from purchase through to support has been so positive. We truly appreciate your recommendation and are thrilled to have you as part of the Hydria community.
Best wishes,
The Hydria Team
Stylish, affordable and easy setup
I love the easy setup, remote control with a timer, and the ability to accessorize this fountain. You can use the Fountain indoors or outdoors during spring, summer or fall. Looks great in my backyard garden!
24. Juni 2025
Antwort von Hydria
Hi Romar,
Thank you for your fantastic review! We're thrilled to hear you love the easy setup, remote control, timer, and versatility of your fountain. It’s great to know it’s adding style and charm to your backyard garden! We appreciate your feedback and hope you continue to enjoy it indoors or outdoors through the seasons.
Best,
The Hydria Team
Ordered the full shebang they…
Ordered the full shebang they dispatched everything but the pump itself, pretty useless being left with a pot, mosaic and frog with no water feature despite ordering on the 12th June
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Dear Kaitlyn,
We’re truly sorry for the inconvenience caused by the incomplete dispatch of your order. This is not the experience we aim to provide, and we understand how frustrating it must be to receive only part of your water feature. Our team is urgently looking into this issue to ensure the missing pump is sent to you as soon as possible. We’ve sent you a direct message to confirm your details and provide an update on the delivery. Thank you for bringing this to our attention, and we’ll do everything we can to make this right for you.
Best regards,
Hydria Team
Ordered a replacement pump as my…
Ordered a replacement pump as my origiǹal one could not accept other fountains attachments.Sadly replacement failed to work so Hydria sent yet another and that works well.Very pleased with their customer care.Would highly recommend this company
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Thank you for taking the time to leave us a review!
We really appreciate your patience and understanding, and it’s wonderful to hear you’re pleased with the customer care you received. Your recommendation means a lot to us!
Thanks again for your support — we're always here if you need anything.
Simply beautiful
The Verdis Cascade water feature is beautiful! Setup was remarkably easy, with clear instructions that allowed me to have the fountain up and running in minutes. The sleek, elegant design is simply beautiful, seamlessly blending into my apartment’s aesthetic while adding a touch of sophistication. The gentle sound of flowing water creates a calming ambiance, making it a perfect addition for relaxation in an urban setting.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Thank you so much for your wonderful review! We're absolutely delighted to hear how much you're enjoying the Verdis Cascade water feature. It's great to know that setup was a breeze and that the design fits so perfectly with your apartment’s aesthetic.
Thanks again for sharing your experience. If you ever need anything, we're always here to help!
I just love all the different fountain…
I just love all the different fountain heads which makes this product very versatile & suitable for everyone.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Aynnoor,
Thank you for your lovely feedback! We're so pleased to hear you're enjoying the different fountain heads – versatility is exactly what we aim for, so it's great to know it's hitting the mark for you.
Wishing you many peaceful and joyful moments with your fountain!
Warmest regards,
The Hydria Team
Great product for outdoors as well as…
Great product for outdoors as well as indoors. Sound of water is so soothing.
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Abdul,
Thank you for your lovely review! We're so glad to hear you're enjoying the fountain both indoors and outdoors – and we couldn't agree more about the soothing sound of running water. It's always great to know our products are bringing calm and enjoyment to our customers.
Thanks again for your support!
Best wishes,
The Hydria Team
Love the fountain it's a cool addition and nothing is too much trouble for customer services!…
Love the fountain it's a cool addition to the garden and looks lovely. Had a small problem this year which, thanks to customer service, was identified as the remote. Customer service were fantastic (yes Kiz, that's you!) And by close of day a new one was being sent out under warranty. Nothing was too much trouble and we can't wait to get this lovely little fountain back up and running again.
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Therese
Thank you so much for your kind words! We're thrilled to hear that your fountain has become such a lovely addition to your garden. We're especially pleased that our customer service team – and Kiz in particular – could help resolve the issue quickly and efficiently.
We believe in making things right without hassle, and it means a lot to hear that reflected in your experience. We can’t wait for you to get the fountain back up and running – here’s to many more tranquil garden moments!
Warm regards,
The Hydria Team
non existent customer service
non existent customer service
they sent me the total wrong order after numerous emails on friday afternoon post delivery i took too facebook where promises or reply the. paypal promises accounted to no thing im sat ins hospital bed waiting of a ignorant comsjy who don’t want to stand up to their errors disgrace
no none at t to j junk as on tops you yesterday
20. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Yvonne, we are very sorry for your frustration, we have been in touch with you and it is possible our responses went to your junk mail. We will reach out to you again now to help resolve your issue.
Updated to say they have excellent customer service
I bought the hydria leaf cascade with an additional Greek jugs attachment.
This was brand new and in the box it said scan this QR code to get immediate help.
I did and no one responded. From the hydria support,
The attachment on the bottom of the jug is not long enough to fit in the fountain and none of the attachments are the right size.
However after my initial review on here i got an email from them and the problem has been resolved. So I have to say
Excellent customer service
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Hi Marie,
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention. This is certainly not the level of service or product quality we strive to provide.
We apologise for the delay in support and the confusion around the attachments. The solution suggested via Instagram clearly didn’t meet your expectations, and we understand your frustration—especially with a brand-new product that should work seamlessly out of the box.
We’re looking into this urgently and will be reaching out to you directly today to resolve the issue to your satisfaction. In the meantime, please rest assured we are reviewing our support processes and product instructions to prevent this happening again.
Thank you for your patience,
—The Hydria Team
We love our new Hydria fountain…
We love our new Hydria fountain w/cascade. A perfect addition to our "chill garden". Customer service at Hyrdia was excellent and actually friendly. Highly recommend.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Hydria
Thank you! We loved the photo you shared also!
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