HydriaBewertungen 

Excellent customer service, I had a small issue which they resolved very quickly. Thoroughly enjoying my water feature.

I bought my Hydria fountain from The Range on lineas it wasn't available from Hydria. It was a birthday gift. I was able to ordere the mosaic and pebbles direct from Hydria though. The fountain did work. I went through all the whole troubleshooting process, it still didn't work. I contacted The Range and asked for a refund, i didn't get one. Instead Hydria wrote to me to say that the The Range had asked them to help me to troubleshoot to identify the problem and arrange for a replacement part. I wrote back to explain I had already troubleshooting, it wasn't working, I didn't want to take it to pieces and have replacement parts sent, it was brand new, not 6 months old! And as it isn't in wirking order I am wsnting a replacement. I wrote the same letter to The Range. So thats then twice I have asked The Range for a refund. Instead I wrote to say that they had adked Hydria to contact me to help me to troubleshoot and arrange for replacement parts. I asked them to read my 2 previous emails to them and to then contact me to confirm the refund would be processed. They haven't responded. I am very disappointed with The Range but this also reflects badly on Hydris. As stated, this was a birthday present. I accept that items arrive faulty sometimes but when the customer says I've tried troubleshooting snd its still not working so I am requesting a refund, it should be issued straight away. So Hydria can you please intervene and persuade The Range to issue my refund without further delay. I wont order from The Range again but if you can resolve this for me I might consider ordering from you. And upgrading you to 5 stars. I will update this review with any responses. Update todsy 19/7/25.. Just had an email from The Range. They have apologised for the delay(probably due to seeing my Trustpilot comments!) and said they will reach out to the retailer[Hydria) to see if they will isdue a refund and get back to me within 3 working days. I bought the item from The Range (they had my money) so correct me if I'm wrong, surely they should be the one to refund me and then take up their refund issue with Hrdria? I'm becoming more and more upset about this.
Update 21/7/25. As youvwill see from Hydria's response, they have instructed The Range to process my refund. Thank goodness for that! And thank you Hydria. However Hydria we still need to have a discussion about the accessories for the fountain that I bought directly from you, the mosaic and 2 packs of white pebbles.
Update 22/7/25 I didn't hear anything from Hydria yesterday about arranging the refund for the accessories(over £45 with p.p.) so I have just written to them again. I will update this review when I get the response.
Update 24/7/25. I did get a response later in the day on 22/7/25. They have agreed to refund the cost of the items (minus p.p.?) but they hsve asked me to "package them up nestly in a single parcel and confirm parcel weight and size". They will then send me a pre -paid label. I have explained that I am elderly and that would involve me going to and from the post office by bus 4 times and carrying the pebbles which are heavy and also the added expense of purchasing the appropriate mailing box (I've already spent £9.90 p.p. to have them delivered). I reminded them that they will have on record the weight and size of all of their items because they pack and weigh them when they post them out when sold. I have asked that under the circumstances and in the name of good customer service could they please look up this infirmation and then send me the appropriate box and label,( that would spare me 2 of the 4 bus trips) or arrange to have the items collected. So far they have not responded. I will keep you updated.
UPDATE 28/7/25... Further to my previous update on 24/7/25, it has now been 4 working days since my last email to Hydria on 22/7/25 and I am sorry to say they haven't responded, so I hsve just written to them again asking them to do so. I am disappointed, I thought Hydria were better than that. I hope they respond quickly, I would like to resolve this matter and would then be happy to upgrade them to 5 stars. I will of course continue to update this review

Fast delivery, and I can redirect toocal post office to avoid doorstep theft.

I've now got sea glass pebble kit, very pleased. Only quibble is connecting tube not long enough. However a choice of connectors come with base kit, and I was able to set up successfully. I will buy another base kit soon and use a bowl I have. I can see me collecting more additions!

This is an update to a previous review. I purchased the cascade leaf. It worked for 24 hours. Pump didn’t charge. Contacted company with no satisfactory result. They promised a replacement pump. Issued a tracking label, never sent pump. Many back & forth emails. They issue full refund. Moral to my story. Their product is very expensive GARBAGE. They refunded me to shut me up! Theat refund shows just how garbage their fountains are. A good company would have fully supported their product

The fountain was easy to put together & adds a wonderful sound & light element to any room or garden. Having a wireless pump was what sold me. I've already switched the fountain location 3 times finding the perfect spot & not having to worry about where an outlet is makes this purchase a no brainier for me.

UPS had delays with the shipment but that is on them not Hydria

Brought inside over winter and looked after it now wont work under 12 months warrantywas sent a troubleshooting guide which ive followed and still doesn't work very disappointed because it wasnt cheap

I received a hydra waterfall fountain for my wedding anniversary. It is stunning. Incredibly easy to set up and looks so beautiful in my courtyard.
Unfortunately 4 days after receiving it my youngest beagle ate the remote! Contacted hydra and they sent me a link to purchase a new remote. They also sent a link to pair the new remote to the pump.
I would highly recommend this product and company. The fountain is of a very high quality and the customer support is exceptional (the beagle is sorry and the remote is now on a high shelf!)

Excellent service, highly recommended

Really nice product, at long last I have the sound of trickling water in my garden, no unreliable solar and no wires to the mains. So easy to put together too. Would have given 5 stars but due to lack of stock there was a delay with the expected delivery date which took 3 emails from me before I was made aware of the situation. That said, I wouldn't hesitate in recommending the product.

Took a while to get it set up not clear where to find set up info but very pleased now all working

Love the Hydra water fountain, purchased at the Hampton Court Garden Festival in 2024. The remote control wasn’t working this summer. Being within the year warranty period, I contacted Hydra, received a quick response and was sent a replacement. Excellent service and a lovely product.

Excellent product great service, great aftercare I totally recommend Hydria.

Very helpful staff
Item lovely just what I wanted

I reached out to customer service and I am eternally grateful for the help and support I was given, if it was possible to give 10 stars they would certainly have it from me,
My Hydria is loved and cared for 24/7 I love it that much I have 3, I love Hydria excellent product.

I have always used a cheap solar powered fountain in mygarden, but decided to tret myself to this as it is easy to clean and compact. It arrived quickly and undamaged and was easy to construct but the height of the fountain is uch lower and less impressive.

The Hydria fountain makes a beautiful feature in the garden. It is simple to set up and does not require an electrical supply. Also, friendly, honest and knowledgeable advice from the team at Hydria.

Really neat little package, if you’re after a simple unbox and go approach to a water feature then this is the product for you! I am really impressed with my Hydra water feature (I have the leaf cascade and I’ve just bought the kit product!) I’m not going to lie I was a little disappointed initially as the flow of water was pathetic and I couldn’t get it to improve following the troubleshooting tips in their manual, after initially reaching out to customer support they sent me an entirely new pump, battery, top cover and remote but still the flow was terrible and I reached out again and it turns out the issue was the metal faucet was a little too bent and restricting the water flow and it works beautifully now. I don’t tend to judge a company on purchasing a product but the support they provide after they have my money and hydria have certainly proven that they are happy to engage and resolve customer issues quickly and most importantly to the customers satisfaction

Product was late arriving, but I was kept informed of the reason for the delay. The Hydria fountain has completely lived up to expectations and now a very attractive feature in our garden. Build quality appears good, price was very reasonable - just thought the instructions on use could have been a little more comprehensive.

We bought one of these 2 years ago and loved it, We wanted another one and they were out of stock so we ordered it and, when it came back into stock we received it. It is lovely but it is not of the same quality as the first one. There are differences in the remote control and packaging. There are also some minor additions missing. Having said that, the fountain itself is working the same.

Problems resolved very professionally and quickly