Half Price Books Bewertungen 

If you order books online from one of the Half Price Books family of businesses via Abebooks or Amazon, be aware that ALL books are graded "very good" no matter the actual condition. I learned this the hard way; 3 of the 4 books sent were barely (if even) "good" by Amazon, Abebooks, or book industry standards, much less "very good" -- with considerable creasing, torn pages, cracked bindings, etc. Customer service is lousy. Sure, books were returned/refunded but a waste of time. Very disappointed, I had expected better from a business I have liked in-store. Lesson learned.

Advice to HPB: just grade everything "good"; then customers (like myself) specifically looking for a nicer copies won't order in the first place while those looking for reading copies will still order and probably be "satisfied".

1) I took approx 20 like-new Technical books to sell. They have some on their shelf for more than $30. They gave me $7 for all.
2) CD prices are stupid high. They had their "just arrived" table at front of store. Some of these USED CDs were over $25.

Not the HPBs I used to visit.

My daughter just brought in 17 books and was NOT able to purchase 1 book with the price they gave her for her 17 books.

I understand they are a business and need a profit but that is not right.

I will not sell or purchase from them again.

This review is for buying books online from this business. In a nutshell: it's a bad experience. The books are expensive and definitely don't feel like it's half priced. Price wouldn't be that bad if it wasn't for the fact the books are in awful condition. I only buy "very good" to "like new" used books and everytime I get a book from HPB, it's filed with scrabbling throughout the pages, has a beat up and soiled exterior, very creased spines and a bunch of stickers (from previous owners) that are impossible to remove. They routinely hide the defects and damages of the book and then have the audacity to charge a pretty penny for it.

The customer service is awful. I contacted them over my recent book looking like it was meant to be recycled yet claimed it was in "very good" condition but I didn't get a response until a week later. They basically told me to get over it or pay to return it. The customer service is awful plus the return/refund policy they have is clearly meant to punish the customer. Do not buy books from them online! Avoid at all costs.

Shipped $400 book in a bubble mailer. Book was obviously dropped, possibly in shipping. Both bottom corners were dented, leather peeling on one corner gold gilding on pages scratched and spine loose. Each in its own is considered major damage to a collecrable book and if were present prior to shipping should have been disclosed and photographes provided. Sent pictures and told the damages are not sufficient and fall under their guidelines for used books.. HPB will not compensate for damage and wants me to pay to return.
Same order as above - Book described as no damage of any kind. Book has a filled out nameplate stuck to it. If I want to return I have to pay shipping. Will be filing a claim with my credit card as well as BBB.
Good riddance HPB...Oh, and change the name already. None of your collectables are anywhere near half price.

Just brought in approximately 400 books, CDs, VHS videos, and DVDs for Half Price Books to purchase from me. I got a whopping $29 for all 400 items. I got more from my sales at my garage sale than the whole lot they purchased. Scammers. Never again. Should have just trashed them. Not worth my time.

They don't even deserve one star. I had a bad experience with very poor customer service at the Half Price Books located at 5417 S Hulen St, Fort Worth, TX 76132 on December 27, 2021 around 7 PM. I wrote online to HPB customer service on Jan. 27, 2021 that evening. I get an email response from the customer service rep Alex acknowledging my complaint. On Jan. 2 and Jan. 4, 22 I wrote back and ask will the DM please contact me? On Jan.5, Alex wrote back to let me know my concerns were forwarded to the DM. On Jan. 8, I emailed HPB and asked them if the DM will respond? They did not email me back. I emailed HPB again on Jan. 18 and they never responded to my email. HPB DM never responded to my complaints. Alex never emailed me back on the status. Basically, my complaint was ignored and finally my emails were ignored when I inquired to them about a response from the DM. I finally wrote a bad review on the BBB and they had the nerve to GASLIGHT me and LIE saying they were "polite and professional?" They were NOT polite and NOT professional. They were downright RUDE and unprofessional. The rude person who works in "customer service" at HPB who responded to my BBB review did not even write his name (because he's an anonymous coward) when he lied about them being polite and professional. They are NOT. These people are RUDE, UNFRIENDLY, fat, and ugly employees who are demonic and who have no business in customer service. It wouldn't surprise me if they were racist deep down inside too since I was treated horribly since I am an Asian-American female.

I took my daughter to the Half Price Books on Broadway to sell them her complete collection of Oz paperback books, plus 2 hardback Oz books in perfect condition, 2 unrelated books in fair condition (1 paperback, 1 hardback). The Oz paperback books were in perfect, unused condition with no scratches, bends or folds...the spines had never even been cracked opem as they were an unread set. The same set is being sold in "good" used condition for $700 online by another thrift store.
However, Half Price Books only paid her $5.61 for ALL the books. Then, they sold the paperback set for $120. That's over 2100% profit made off scamming my daughter.
Do not sell to them!

Zero Stars if possible. The Dallas , Tx, ast. mgr. ( Brian) was of no use whatsever. The question presented to him was, "Where's my order ? " The tracking showed the two products coming from different stores and initally being picked up by DHL Delivery and supposedly handed off to the USPS when it gets close to my home. 12 days to go 500 miles is absurd; whereby the ast. mgr. said, "Not my problem, I"m just a flunkie in a book store; next time pay for better delivery options!" What a crime ! I"d have fired the person on the spot for saying such a thing. Then, when asked to speak with the store manager; the lady said, "You can't talk to me that way and hung up." Another fired employee on the spot ! AVOID THIS COMPANY AND GO ELSEWHERE.. THE FREAKISH BEHAVIOR AND LACK OF COMPANY PROFESSIONALISM IS RAMPANT IN THIS COMPANY. FORE WARNED IS FAIR WARNED.

HALF PRICE BOOKS SENT $1000 PURCHASE OF A COMIC BOOK IN A PAPER ENVELOPE AND REFUSED TO HELP OUT WITH THE DAMAGED CAUSES BY THE POOR SHIPPING!!!! THEN WHEN I OPEN PAYPAL DISPUTE THEY HAD THE USPS POSTAL WORKER NOT SCAN THE ITEM SO PACKAGE NEVER SHOWED DELIVERED!!! AND PAYPAL WONT ISSUE A REFUND!!! WHEN I ASKED DISCOUNT ON AN ITEM TO MAKE UP FOR $1000 LOSS 100% DUE TO THEM AND THEIR POOR PACKAGING THEY REFUSED TO DO BUSINESS!! CLAIMING I WAS TO RUDE TO CUSTOMER SUPPORT!!! WHEN IT 100% FAULT AND NEVER GOT TO NASTY JUST UPSET ID BE OUT 1K!!!!
THEY LITERALLY STOLE $1000 FROM ME!!!! DO NOT TRUST OR DO BUSINESS THIS STORE!!!!!

Scam. Bought several very good condition books but what I got could be easily found in a dumpster. After complaining they essentially said: "yeah, we don't care. Here are 10% off now get lost".

Having spent thousands of dollars over the past few years and being a loyal customer, I find myself not wanting to go back. Taking books into sell, because I am in a current financial hardship and them not even coming close to giving me what they are worth is a massive insult. I had to take the money because I have no other choice right now and the lack of compassion by some of the staff just put a massive bad taste in my mouth. Of course I am biased because I know the worth of the items I brought in, yet I think they would not know true value if it bit them in the ass. What a joke. I do not have any plans on buying anything from them again when I get back on my financial feet. I am sure they won't loose any sleep or care about my review, but whenever asked about them in the future I will not say good things.

DO NOT buy from this seller.

First you pay for a product and they displace blame when the package is not delivered to the correct place.

They also think so poorly of their customers that someone would lie about not receiving their package for 10$.

I ordered a looney toons golden age vol 6 dvd set in very good condition. It said my package was delivered, I looked, my husband looked, and two of my children looked ALL OVER. The mailbox, the tote we have for larger packages at the bottom of our driveway since we live in a rural area, and around the house/property.

NO package, I contact the seller and they tell me it's there check with your neighbors, other apartments etc or contact usps an talk to the delivery manager.

This is very much their job, my neighbors are miles apart out here. It is not their job nor is it mine to do this businesses job or usps job.
Fortunately one neighbor I have never met and do not know where they live, came to my home this afternoon and DID bring it to me, it was sealed, I was happy and relieved and ABOUT to message the seller when I decided to open it first.

The UNOPENED package, I opened, then proceeded to open the case. Annn there were NO DVDs, a completely empty case so obviously this seller is a liar, a thief, and VERY shady.

Let us get to MORE shoddy behavior now,

Lo and behold they have ANOTHER very good used copy of the SAME dvd suddenly at a HIGHER price listed. Just a coincidence right? Doubtful.

Again, AVOID, and DO NOT do business with this company they steal your money, send you an empty case and then relist the product at a higher price to likely con someone ELSE and send THEM an empty case as well.

Amazon has contacted the seller and I am waiting for a response at this time.

If you have good quality used books to sell, run from half price books location, they will accuse you of stolen books and ask for proof of purchase, they will have you come in and sit just to tell you you’re banned for bring in good quality books, either they low on funds or just plan out racist, but I’m glad I found a total different book store that wouldn’t give me a hassle on the books I’m bringing in and accusing me on stealing books because I come in a lot to sell used books, I rather not deal with half price books store ever again, I’ll take my business else where.

Spent over a hour waiting for their staff to make me an offer. Got $15.00 for 3 boxes of books including signed books, 5 HC Sue Grafton's ABC murders, antique and current books. Waste of time

Ordered a textbook through Abe Books (wonderful company) and the seller was HPB. The book was a great deal but shipping to me (I'm currently in Mexico) was about $40 for the upgraded "faster" service. Well, ordered in August and it's now October and the book has been stuck in customs for over a month. I realize shipping issues aren't HPB issue but their response to me about getting any help has been abysmal and it appears no one is actually reading my emails. Canned email responses from HPB - telling me how to track the item and to contact my local postal service to work out the issue. I paid $40+ shipping on a $5 textbook I needed in September. HPB being the shipper can file a claim through DHL and get their shipping costs covered (that's how insurance works for shipping items but they seem to think now that they've shipped the item it's out of their hands). It's not HPB's fault the shipper had an issue, but the way I've been given the runaround is telling about their company. A note as well: I did contact my local postal shipping service a while back and I was told that since the book hasn't been delivered to me it's not technically my item but still belongs to the shipper and that the shipper would need to file a report so they can look into the issue. So to everyone who is being told to contact your postal service - at least here in Mexico - you will be told you cannot file a claim for a lost item because you are not the shipper/owner - so HPB would need to do this (which they won't because they know it would be useless and waste of their time).

I ordered a book online and it was shipped via US postal service. I checked the tracking number provided in the order details and it stated the item was delivered. However, I did not receive the book. I contacted HPB customer service via email and they said that the item was received and they have proof of it and that I needed to check with neighbors if they have it. Or to call US postal service. I am not going to do that. It’s HPB to have a policy on how to deal with these issues. So, it seems their policy is to say thank you for the money and we are sorry you did not get the item. What a poor customer service policy!

I ordered a book for one of my college classes. I ordered it on 8/28 and received it today Sep 2. I paid to receive it 2-6 business days. I only spent 12 dollars for it and at Walmart it’s 40. I recommend!

I will not sell my books to them again. They give you nothing for books they will sell with a huge mark up. I'd rather take my books to Goodwill or any other thrift shop for donation, It is not worth the effort,time and gas to go to Half Price Books anymore.

Went to the warehouse sale in Westchester Ohio. What a disappointment. The last one we attended was at the conference center in Sharonville. This was nothing close to that two little rooms and so many people you couldn't even look at anything.