Half Price Books Bewertungen 

I ordered a book. Got an email. Then I got a confirmation email the same day. Two days later they cancelled my order due to their error.

buying from HPB Emerald on Amazon, terrible customer service!! Ordered by mistake online Sunday 1:00pm, cancelled 20 minutes later through Amazon, yet company tells me 3 days later they "can't"(won't) cancel, so shipped anyhow. And then when I tried contacting them directly, they told me "it's an Amazon problem" THey can't stop a delivery in 2 1/2 days?

I drive 30 mins to go there and sell 3 boxes of my mint condition books. I expected at the minimum $30 for all the nice books which included a nice set and I was insulted by the $10 offer. I was in no mood to rebox and bring home and I probably wasted more money in gas. I will let all my friends know to stay away from there. I know a lot of people that go there and I will warn them that they are a rip off. It’s unethical to take advantage of people.

I went to sell my childhood collection of Magic tree House Merlin Missions books. 17 hardbacks and 21 paperbacks- all in perfect or near-perfect condition. I expected a low price, maybe 30 dollars. While I was waiting in the store for the offer, I looked around and saw a few of the books I was selling to them. One copy was beat up and was selling for four dollars- that was only a paperback. Then I was called, and I got my offer. Five dollars. I was shocked. They were going to get about three hundred dollars for this and I was going to get five dollars? There is no morality when you have no respect for not just the books but the seller. I am saddened that people still proceed to sell to them. I was not looking for money but five dollars is absurd.

I've seen the 1/2 price book prices go up and now many if the most recent authors are going for the same prices as Amazon's new book prices. In terms of the selling of books and games, it's a total ripoff. I logged 20+ items in the store yesterday and received an offer of 17.00 most books came from them or brand new from Amazon. Not even 1.00 per book on average. I'll just donate to a nursing home!

I'd like to thank you for the $8.25 I got for three big boxes of books. Then showing me that you should be called "At Least $5." Abe Books rocks.

Oh my goodness, what a rip off organization!

First they practically want you to donate your books (by the ridiculous deal they offer!)

Second they are inconsistent in their practice. Two years ago I was super motivated to get rid of books because I was moving. They offered $25 for 35 great books over 35, then they asked me if I wanted them to recycle the other 40 books! I said yes.

Third, after offering the scam $25 for some 30 awesome books (some of which I purchased from them), I wanted to take back over 25 books they didn't choose. They said the $25 was for the whole deal!!!
What? You will give me $25 then keep the rejected books as well? YES. 😯
I told them no deal. I will go give them away instead. I packed up my boxes and left.

Fourth, customer service sucks when you start asking questions or challenging their business practice. They grew inpatient with tight faces and telling me to take my books back if I didn't accept their deal. Indeed so.

Wow, I guess you have to be desperately in need of some cash to let them dupe you.

Give in 6 Jjk books and some bible books and said they will give me 12.86 for all of them that’s enough to buy one Jjk book😡

Next time you're thinking about taking a load of books to HPB that you've spent time culling from your collection, maybe a life-long collection, packing up, hauling to the store then waiting for however long it takes them to look through your DONATION (to their inventory, because that's essentially what it is), remember that you are supplying their inventory and they are paying you practically NOTHING for your DONATION. I will NEVER darken their doors again. They really should be ashamed of themselves. Bad form, HPB, bad form.

UPDATE: They got back to me instantly after I messaged them on Facebook, saying my complaint email went to their spam box. They apologized profusely and mailed a gift card that was worth over 25% more than my purchased item. Issue resolved!

*** ORIGINAL REVIEW BELOW

I emailed HPB's customer care on Tues., Apr. 14 at 7:11 PM Central about the following experience and have yet to receive a response despite following up on May 11 asking if my first email ever went through.

I ordered interstate delivery of a used copy of the board game Battle Sheep from one store to another. This game was in pristine condition, but they put insanely strong, circular tape on all 4 sides of the game lid to the box; when the cashier and I peeled them off, they tore off parts of the box art/paper with them despite our careful attempts. This hurts its value if I were to eventually give away the product in the far future. It cannot be resold nor even gifted.

This game was in MINT condition and their shipping tape destroyed the box. The cashier himself agreed with me that their shipping tape is too strong. I took multiple pictures of the damage and warned them about the tape they're using for delivery and they never responded. I just tried also reaching out to them on FB and will update this review if they ever reply.

I ordered a used book on Amazon from this seller and they canceled my order. The book was described as very good and the price was good as well compared to other seller. I suspect they canceled my order because they wanted to price it much higher like the other sellers. I remember bad sellers and will never do business with HPB again.

Should be overpriced crap not half price books worst resale vendor i have had the misfortune to purchase from. ordered an old game to play with my nephew came late and wouldnt play at all completly disapointing and if your selling books sell them anywhere else the give you nothing then turn around and sell it for twice what its worth

Half Price Books @ Fremont, CA are thieves and exploiters, who treat their workers terribly and offer terrible buy back deals and then reselling at inflated prices. It's better to go to the Catholic thrift shop or, better yet, everyday and seasonal library book sales.

They used to return any of the books you offered to sell if they were going to pay you zero for them. That was good. Now if you bring in books they say they only offer a bulk price. These are books, not pork bellies. People bring them in to sell them, not give them away. There are libraries closer to everyone for that. They used to put the books they weren't paying anything for in a pile and I would pick the ones I wanted to keep, and often times there were many I said I don't want, and as I said, that was good. All was right with the world. It seems to me that taking books and not paying anything for them is stealing, and that's what this new fangled so called bulk pricing does. I don't know about y'all, but if I go there it's to sell books, maybe to buy books, but certainly not to get my books stolen. Just my opinion.

But... if they are going to do that they should be upfront about it. They aren't. They wait until you spend a couple of hours waiting for their processing and then tell you. That's not right. But I suppose you can't expect thieves to be honest. Again, just my opinion.

I definitely will not be doing business with them anymore, and this is coming from a thirty year customer. And that my friends is not an opinion. That's a fact.

I recently visited Half Price Books intending to sell 14 books. Before going, I researched the used selling prices for 10 of those same titles at this store. The total resale value listed by the store for those 10 books alone was approximately $347.
I was therefore shocked when I was offered just $5 for all 14 books combined.
I understand that resale businesses need to make a profit, and I did not expect to receive the listed resale price. However, an offer this low feels unreasonable and lacks transparency. It gives the impression that customers are not being offered fair value for their items.
I would strongly encourage others to carefully consider their options and do their research before selling books here.

SCAM ARTISTS. Purchased many books through their website. Several books were horribly damaged and unreadable and several books were the wrong books entirely. The return policy seems legit, but when you attempt a return you realize there is NO return process at all and the customer has to pay for returns. Even after you ship a return, there is no response. You have to end up calling them and their response is "There's no one in the warehouse to receive your return and/or we didn't receive your return." This is a total SCAM! I ended up speaking to a "manager" who was beyond arrogant and condescending and basically blamed the customer for returning items and claimed there was no return sent. I had to open a dispute on these SCAMMERS! Never again! Avoid these SCAM ARTISTS. They are only out to steal your money!

I had over 55 DVDs, mostly new and still in the wrappings along with 35 music CDs, all in excellent condition and another bag of books which were in pristine condition and new as well. It was shocking to see that they allotted about 25 cents for each item when they turn around and make a 3,100% uplift! It was sickening and wrong to take advantage of people.

I ordered two books from HBP online; one was delivered and the other returned as undeliverable. They refunded pennies on the order, saying that's their policy. They never answered any questions. Stealing from customers is part of their business model.

Went to the Webster store to sell a Nautical collection, Leadership books and miscellaneous. Probably 100 books. When I got their offer of $9.10 I thought it was some kind of joke. I was right, the joke was on me. Don't bother going here unless you just want to donate.

At Humble TX store I found used books priced as high as new, trade-in offers that were pennies, and ordinary titles 'mislabeled' as 'collectible.' Half Price Books has lost its value. I can't recommend buying or selling here anymore.