I tried the phone number on the leaflet that came with the tumble drier which said that I would be given a guarantee refund number, the women at DG said they didn’t give numbers or a confirmation ema... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The engineer arrived within the time allocated. He knew exactly what to do and carried out the repair within about an hour. He was helpful and professional. He left saying that the machine was in work... Mehr ansehen
Unternehmen hat geantwortet
Registered wrong date 8/6 is when they started kitchen strip out. White goods not brought to my house until Tuesday 16/6 but that’s my error and I will sort. Rang to register and report top drawer in... Mehr ansehen
Unternehmen hat geantwortet
Hotpoint service is a total waste of space. Our fridge freezer broke down on 1st July , Enginner visited on the 2nd and ordered parts, barring in mind the appliance was still under warranty. It is now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Kontaktinformationen
Vereinigtes Königreich
- 03448 224 224
- hotpointservice.co.uk
3,3
Akzeptabel
31.919 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Das haben sich andere Leute angesehen
Antwort von Hotpoint Service
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Antwort von Hotpoint Service
We're delighted to hear that you found the appliance registration process to be very easy. We truly appreciate your positive feedback!
Antwort von Hotpoint Service
We are so pleased to hear that you found the process straightforward and the questions simple. Thank you for sharing your positive experience!
Antwort von Hotpoint Service
We're glad to hear that our online product registration process was easy for you. We appreciate your positive feedback!
Truthfully our grandson did the…
Truthfully our grandson did the registrations he helps with all our business
11. Juli 2026
Antwort von Hotpoint Service
We appreciate you sharing this with us. We are glad to know your grandson was able to assist with the registrations. Thank you for your kind words!
Everything was quick and easy
17. Juli 2026
Antwort von Hotpoint Service
We're delighted to hear that your experience was so quick and easy! Thank you for sharing your positive feedback with us.
Utterly disgusting poor customer…
Utterly disgusting poor customer service and experience from Hotpoint. My tumble dryer broke down 9 months after purchase. The engineer said he needs to order parts so rescheduled a week later then he shows up to my door and claimed I wasn’t at home but he didn’t see my cctv record him. Then 2 further appointments got cancelled and rescheduled because they told me that the part was missing. And customer service on the phone is a joke. Some bloke called Harun was soo rude and was clueless. To be honest non of them care. Will definitely not be buying a Hotpoint again and would not recommend it to friends and family.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hotpoint Service
We are truly sorry to hear about your frustrating experience with your tumble dryer and our service. We understand your disappointment and regret the inconvenience caused by the repeated cancellations and the issues with our customer service team. We would like to look into this further for you.
I have requested details so we can help.
**Update**
Hello
A member of our team has attempted to contact you this afternoon, unfortunately though they were not able to speak with you directly. We have left details of our findings against your account.
If you do still require support with this then please do not hesitate to contact us through the following chat platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Antwort von Hotpoint Service
We're so happy to hear you're enjoying your washing machine! We appreciate your wonderful feedback.
Antwort von Hotpoint Service
We're glad to hear that registering your new dishwasher was a smooth process for you. We appreciate your positive feedback!
Antwort von Hotpoint Service
We are so happy to hear you had such a positive experience with us. Thank you for your kind words.
Excellent service
Excellent service! No long wait on the telephone. Pleasant, helpful staff who gave good information.
17. Juli 2026
Antwort von Hotpoint Service
We are so pleased to hear that you received excellent service and found our staff to be pleasant and helpful. We truly appreciate your positive feedback!
I have had a Hotpoint before so know…
I have had a Hotpoint before so know they are usually okay - when my old one decided it had had enough I got a new one. Much more complicated for my old brain but I have used it once and very impressed.
16. Juli 2026
Antwort von Hotpoint Service
We are so pleased to hear that you are impressed with your new appliance! We understand that new features can sometimes take a little getting used to, and we appreciate your patience. We are delighted that we could meet your expectations.
Fast delivery nice delivery guys
17. Juli 2026
Antwort von Hotpoint Service
We're so happy to hear that our delivery was fast and that our delivery team provided excellent service. We appreciate your kind words!
Antwort von Hotpoint Service
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Antwort von Hotpoint Service
We're so glad to hear our team member provided thorough and helpful assistance. We appreciate your kind words!
Very easy to do
3. Juli 2026
Antwort von Hotpoint Service
We are delighted to hear that you found our process straightforward and easy to navigate. We appreciate your positive feedback!
Simple and Easy Registration !
13. Juli 2026
Antwort von Hotpoint Service
We're so pleased to hear that you found our registration process to be simple and easy. Thank you for sharing your positive experience with us!
Antwort von Hotpoint Service
We're thrilled to hear that the application process was easy and that you were able to get set up so quickly! We appreciate your positive feedback.
Communication communication…
Communication communication communication . Never had a service as good
15. Mai 2026
Antwort von Hotpoint Service
We're so glad to hear our communication made such a positive impact on your experience! Thank you for sharing your kind words.
The person I spoke to to register was…
The person I spoke to to register was polite and helpful but spent a lot of time trying to sell me insurance which I didnt want. Actually registering my new appliance only took minutes but before that was done I had to undergo about 5 minutes of fairly hard sell, even questioning me when I answered no thankyou and asking me to explain my decision which I found quite rude. The chap was polite in fairness but very persistent and I suspect they have to do the whole spiel but I found it really tiresome and off putting. I think an older person or someone not to confident might indeed feel pressurised by this approach.
13. Juli 2026
Antwort von Hotpoint Service
We appreciate you taking the time to share your feedback regarding your recent appliance registration experience. We understand your frustration with the persistent insurance offer, even though the registration process itself was quick.
We aim for a smooth and comfortable experience for all our customers, and we recognise that a hard-sell approach can be off-putting.
We will certainly review our training protocols to ensure our team members maintain a respectful and non-pressurising approach when discussing additional services. Your comments are valuable as we continuously work to improve our customer interactions.
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