Home Treats Bewertungen 

Extremely Disappointing Experience

I ordered wood panelling for £180, but the product that arrived was entirely different from the images shown online. To make matters worse, the panels were damaged upon delivery. When I contacted customer service, I was offered just £20 as compensation, which was unreasonable considering the condition and price of the product.

I reluctantly agreed to pay a £50 courier fee for the return, which customer service arranged. They assured me I would receive prior notice of the collection date, but no such notice was provided. After waiting over a week without any updates, the courier arrived unexpectedly, at a time when no one was available to assist with the collection.

The entire process has been highly frustrating. The communication has been inadequate, the product did not match its description, and I was charged a significant return fee for an issue that was not my fault. This experience has left me thoroughly disappointed, and I would strongly advise others to avoid this company.

Told twice this week bed would be delivered, twice it failed to appear. Poor customer service, sleeping on a mattress on the floor, I'm registered disabled! Would not recommend
This review will be staying BTW! Now resorting to blackmail to withdraw this review! Very unprofessional. We are passionate about our customers, their experience and providing after sales service. We love to hear the voices of the consumer and the feedback provided affects real change & improvement within the business. Our dedicated customer service team base in the United Kingdom strive to answer all queries in a matter of hours. A spectacular failure on all the claims in your customer care . 4/11/24 And the delivery has been cancelled by the manager(who has an attitude problem)!!!! Terrible company and Terrible employees!!!!! Avoid ! Two weeks later and still waiting for the refund! Pretty sure this amounts to theft.

Date of experience: 01 November 2024

Our experience with Home Treats has been terrible!

We ordered a white ottoman bed through B&Q, which was delivered last friday with two damaged parts. B&Q informed us that we needed to contact Home Treats directly for a replacement or refund. We tried calling their customer service number the same day but couldn't get through despite multiple attempts on both Friday and Monday. Instead, we left an email and a note on their portal. They didn't respond until Monday, promising to send replacement parts the next day, but they arrived late.

Fortunately, we eventually received the parts, but the process was such a hassle!

Due to their slow, miscommunicative, and unresponsive customer service, I won't be purchasing from them again.

The delivery driver even admitted that he received the ticket for the new bed parts at the start of the week, but it took ages to arrive. We were told they would send the parts as soon as possible, but there was no sense of urgency, leaving us to sleep on the floor for five days.

Save yourself the trouble and shop with another company.

Ordered a bed (27-10-2024) delivery was scheduled for Wednesday (30-10-2024) received an email in the morning saying the delivery vehicle has broken down, delivery was then rescheduled for Thursday (31-10-2024) between 2pm - 4pm then at 6pm the same day I got a mumbled voicemail from one of the drivers saying they've been in a crash and I won't get it. Monday (4-11-2024) was MEANT to be delivered after being blackmailed by the manager who cancelled the whole delivery and put on the delivery notes "tried to deliver no answer". Absolutely disgusting customer service because it doesn't exist. Will be getting a FULL REFUND. 100% avoid

Ordered a bed, never arrived...from communication with the courier..never dispatched. Ordered via Wayfair who have since stated nothing recently has been fulfilled by this lot.....I'm not angry...just disgusted
Oh this went on for almost 3 months without any resolution

Sent email this morning. wasn't long before I got a reply. Very pleasant person sorted out my enquiries. To do with my sons bed. Which I really appreciate it . Would definitely recommend to anyone

Do not buy from these people! Bought a bed for my daughter and the frame has completely broken after a few months use, customer service are shocking, you get what you pay for, will never buy from here again

I'm extremely annoyed after buying a bed to be delivered today by Home Treats, so be careful buying from Robert Dyas, as these are who they use. We followed the tracker as instructed to see how many stops were left, only to see it say "failed delivery." There was no way to call the driver and direct him, he had gone to the wrong address. I took the day off work and organised someone to build this for me tonight. My daughter is now in her new flat with no bed! Office closed at 4pm and the courier was out until 5pm there should be a number to contact

Very happy with my delivery.
Had 2 beds from B&Q, which were delivered with in 4 days of order.

Had my delivery by HomeTreats.
Arek and Graig were both incredibly polite, friendly and helpful.
I was called when they were 15 minutes from delivering (as well as all the texts ans emails to tell me when), so very polite on the phone.

When the delivery came, they were still very friendly and polite.

Looking forward to seeing the new beds up.
So honestly, very happy with my delivery and service.

😀

Ordered a bed on the 12th of September via Amazon as the delivery date was the 16th-17th. Got a tracking message on the with a 2 hour time slot on the 17th between 11am-1pm. After a period of time had passed, I called the company to ask where my delivery was to be told it would be delivered the next day. I advised the agent on the phone it would not be possible for me to take delivery on that day, the only days I can take it would be a Mon/Tues to which he told me he could book it in for then. Fast forward said Mon, I had no correspondence of when it would be delivered so I called again and explained the above. The wrong order details were brought up for a start and when they eventually found my order I was advised the company tried to deliver the previous Friday. After alot of back and forth, I was then told there is a delay due to a vehicle breakdown so I wont receive the bed today, then I was told that they dont deliver to my area on a Mon/Tues. If that is the case then why have it advertised on Amazon for those dates? He kept advising it was an estimated delivery date to which I do understand that, but the time had passed and I do work on platforms like Amazon and I know what Im talking about when it comes to listings on these sites etc. The agent I spoke to got quite abrupt towards the end of the call and kept talking over the top of me. He could not answer why I was given 2 explanations as to why the order was not delivered and just asked what I would like to do about the order. I cancelled the order and I am waiting on a refund coming through. If they did not deliver on the days advertised, then a phone call or an email to advise it would not be delivered on the days advertised would have been efficient but to have no communication is ridiculous.

Absolute shambles of a company, placed an order then received an email the next day to say it had been cancelled as ‘customer changed mind’ which was absolute rubbish. Phoned to see why it had been cancelled and apparently couldn’t be delivered because of post code. No one had the decency to pick up the phone and let me know, I had to phone to find out why it had actually been cancelled. Guy was rude on the phone and manager had apparently gone home. Would not order anything from them again.

Avoid at all costs! Bought an item from them on 22/8/24 followed their returns process of emailing them proof of return, returned it to them on 26/08/24 after a week of no correspondence from them I asked them about my refund then advised on the 6/9/24 that they have processed a refund and I will have it within 7 days. I paid via PayPal and still have not had the email from PayPal to say the company is refunding me and nothing is back in my bank account. I have raised a PayPal case they have not even acknowledged it, I sent them an email about not receiving my refund and got told they will pass it to finance.

absolutely would not recommend. bought a bed from this company through b&q, delivery was planned for 29th august-2nd September. Still no sign of it by the 7th so I got back in touch and they said the courier had 'backlogs'. miraculously, the headboard was then delivered, but no sign of the rest of the (king size) bed. according to home treats, the courier had lost it. they then scheduled another delivery with their own courier from 7am-9am this morning. surprise surprise, still no sign. no update to the tracking, and nobody to answer the phone. this is a scam company who fraudulently take your money.

My daughter brought a bed from these people, the bed is obviously faulty and after many photos and videos they will not refund her , they have offered new gas lifts but we are certain this will not help be we feel it’s her only option.
The bed itself is poor quality and you can’t sleep in it as your feet are a lot higher than your head, I would not recommend this company

Bought a small double bed with mattress for my son. I was dubious at first as it was so much cheaper than any of my local shops but after reading reviews I took the risk. I ordered it Tuesday 9pm, it arrived Friday 9am. Amazing delivery service, taken up to the relevant room. Clear instructions took about 1.5 hrs to build. Looks excellent, my son is over the moon with it. If you're wanting a 5* bed to last forever maybe it's the wrong thing for you but if you're wanting a good bed at a good price order from here. I couldn't recommend them more. Thankyou.

Leon was great! And Fasben! Thanks guys.

Placed order via Amazon storefront. Did some research and after looking at their own website and seeing the same price and postage options I felt confident at placing the order. It was for a king sized bed frame but next day order was cancelled by them. I called and they said that despite their website advertising delivery to mainland uk, this was in fact a lie. The courier they use doesn’t deliver to Aberdeen and they apparently can’t use any other courier. We’ve bought same item from another store now but worth calling them to check they deliver to your postcode to save wasting your time. The advisor did say they intend updating their website and Amazon storefront to remove where it stated they deliver to all mainland uk.

Order number 202-8406902-9539546 as I keep getting messages saying it wasn’t this store that I bought from and asking for more info. Just checked today and still showing on Amazon storefront sold by this company for free delivery to my postcode.

I emailed them on 04/09 with order number etc but this was ignored.

I needed instructions for dismantling an Ottoman bed and the help line staff were great

I ordered a patio furniture set via The Range, delivery was great but unfortunately it was delivered damaged, it's taken me 3month to get to the stage where the Range asked me to send photos to prove it was disassembled and packed back up. Which I did and I got an email this morning (12/08) at 0507am to state the collection team were enroute and would be with me in 30mins.

WHO ON EARTH MAKES A PARCEL COLLECTION AT 525AM. 🤔

Disgusting behaviour. Woke the whole street up banging on the door. What a nightmare dealing with the range and this company has been. NEVER AGAIN.

The item was bought through B&Q online. The seller sent the item out for delivery but I wasn’t able to receive the item. The driver called and I told him I wanted to redeliver and this was logged on the tracking system. I called the seller and they did not pick up. I have been calling for several days and they did not pick up. They have told me to pay £37 for redelivery after my initial call to resschedule the delivery. I spoke to B&Q and they can only escalate the case. THE SELLER IS UNRELIABLE AND UNRESPONSIVE BY PHONE