Homebox was great. Very simple for me as a foreigner to ensure all bills were taken care of. Well worth the price and Hassan was great in helping to me to move out and stop all relevant bills from cre... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Homebox missed payments on our behalf. They had unclear billing amounts, with discrepancies between energy provider bills and what they charged us. Started charging us for a service without informing... Mehr ansehen
I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Mehr ansehen
I was going to badly review Homebox because I HATED using them. When I was overseas for MONTHS and my bills kept increasing I could only email them and never get any good answers or replies stating... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Kontaktinformationen
24-128 Kemp House City Road, London, EC1V 2NX, London, Vereinigtes Königreich
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
3,8
Gut
2553 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Alex was brilliant
Alex was brilliant and flexible. I wasn’t initially available and he worked around my schedule. Very friendly and efficient to get everything done without rushing!
Would recommend.
3. September 2026
Quick and easy setup
2. September 2026
This company is a scam!
Literally THE WORST company I’ve ever had to deal with. If I could give zero stars, I would. I’m now stuck with 2 different credit management companies chasing me for unpaid utility bills over the period 04/02/2025 - 12/03/2026 and a hit to my credit score. Baffles me why I was paying monthly amounts to Homebox because clearly my bills were not being paid. Calls to Homebox go unanswered, you’re out on hold for eternity until the line cuts. I’ve followed up numerous times over email and WhatsApp - and no one from their team cares. Extremely poor customer service. This company is a scam! I’ve never been so infuriated.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Homebox
Hi Tatenda,
We're very sorry to hear about your experience and understand how concerning it must be to receive contact from debt collection companies regarding utility accounts you believed were being managed through Homebox.
We take concerns around supplier payments and any potential impact on a customer's credit file extremely seriously. We would like to review the payments made through your Homebox account against the supplier accounts and understand exactly what has happened.
We will reach out to you directly and investigate this as a priority.
The Homebox Team
Positive experience
Matt was great ! Super helpful and efficient service.
2. September 2026
Bewertung ohne vorherige Einladung
Straight forward and easy to follow
Alex was polite and helpful with setting up exactly what I needed and wanted for my new home.
1. September 2026
Alex B was very friendly and helpful at…
Alex B was very friendly and helpful at explaining the services Homebox provide. Extremely professional, efficient and courteous. Thank you Alex
1. September 2026
Bewertung ohne vorherige Einladung
Lee was great.
1. September 2026
Very patient and friendly
1. September 2026
Berfin was amazing
28. August 2026
Bewertung ohne vorherige Einladung
Great experience in setting up
Great experience in setting up, super streamlined and helpful. Lee was great
24. August 2026
Tried to get through to customer…
Tried to get through to customer services relentlessly yesterday morning, spoke to 5 different representatives who all tried connecting me however, the line dropped every time. When I spoke to the 5th representative he took my contact details and promised to arrange a call back from customer services. Have not received any contact since. I will be ending my arrangement with Homebox this week, as I am receiving no value from the service.
28. August 2026
Antwort von Homebox
Hi,
We're sorry to hear about the difficulty you had trying to get through to the right team.
Your account is managed by Urban Billing rather than Homebox, so any account specific queries will need to be directed to them. We have reached out to you directly with the correct contact details so that you can get in touch with the appropriate team.
We hope this helps get things resolved quickly.
The Homebox Team
Im unsure if this service is legit or…
Im unsure if this service is legit or not. I had a call setting up gas and electricity for my new property I am moving into. (1st sep) went through all numbers etc no problems. Set up direct debit for it but then didn't receive any confirmation email or an email or anything about the company's ive been set up with etc.
21. August 2026
Antwort von Homebox
Hi Lewis,
We're sorry that the lack of confirmation following your initial sign up caused you to have concerns about the service.
Our Sales Team has since been in contact with you directly and we understand that the issues raised in your review have now been resolved and the relevant information provided.
We hope this has provided the reassurance and clarity you needed, and we appreciate you giving us the opportunity to address your concerns.
The Homebox Team
Homebox being helpful
Am an existing Homebox customer trying to sort out utilities for moving house. I had some misunderstandings about the process, so escalated my support ticket through the Homebox app. Alex B rang me up promptly and was helpful in sorting out moving my utilities, and gave me some steer on changing my internet service.
28. August 2026
Bewertung ohne vorherige Einladung
Lee was super friendly and helpful
Lee was super friendly and helpful! The process was so simple.
Thanks again
28. August 2026
Incorrect cancellation information…
Incorrect cancellation information given despite specifically asking if there were any cancellation fees. Immediately cancelled contract within cool-off period.
26. August 2026
Antwort von Homebox
Hi,
We're sorry to hear that your sign-up experience did not meet your expectations.
We take concerns about the information provided during sign-up seriously, particularly where cancellation terms and fees are concerned. We can see that you chose to cancel within the 14 day cooling off period, during which you are entitled to cancel without an early cancellation fee.
We appreciate you taking the time to share your feedback and will ensure your concerns regarding the sign-up process are reviewed.
The Homebox Team
Really good information and excelled at…
Really good information and excelled at sorting my enquiry.
Very happy
26. August 2026
Bewertung ohne vorherige Einladung
Absolutely horrendous service
Absolutely horrendous service. Please avoid if at all possible. Far more convenient in the end to just pay the suppliers directly.
5. März 2026
Antwort von Homebox
Hi Robert,
We're sorry to hear that you're unhappy with your experience.
Your Homebox account was closed following non payment so that you could manage your utility accounts and agree suitable payment arrangements directly with your suppliers. We appreciate that this was not the outcome you had hoped for, but this was intended to allow you to manage the outstanding balances directly with each provider.
We wish you all the best going forward.
The Homebox Team
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