Homebox  Bewertungen 

Alex was very helpful and informative! great service

Matthew was polite and understanding. He gently spoke to me and made me understand everything I needed to know. Thanks Sir. Was great speaking with you.

I had a really positive experience speaking with Mathew. He was friendly, professional, helpful, and took the time to listen and answer all my questions clearly. I really appreciate his support and would happily recommend them to others.

Simply and clearly explained and sorted everything, I have just moved into first flat and Alex B was super informative on anything I had to do, and made the process super easy

Very helpful excellent service definitely recommend

Alex was probably the funniest Telephone operator I have ever interacted with. Very clear and to the point, did not waste any of my time even though the nature of this task is obviously quite tedious. Would love to hear from him again.

Jenni was fantastic so helpful
She explained everything and was super helpful

Information were clear and things are sorted easily.

Matt explained the tariffs and billing process clearly and promptly. He was sure to cover all the terms and conditions and answer any questions I had.

The staff were very helpful and everything was sorted quickly.

She was great on the phone and explained everything thoroughly.Left me with no questions to ask

The assistant took his time to explain in details what we were going to be charged

I was really satisfied with the assistance from Matthew Stanley. He was very efficient and very keen on helping me with my enquiries.

Made it so easy to set up everything and great customer service

I would like to give a huge thank you to Grace at Homebox for her outstanding help during our relocation from the United Kingdom.

As part of our relocation, we were supposed to receive support from our relocation agency with closing all of our utility accounts. Unfortunately, the process was much slower than expected, which meant that we ended up paying for a few months of utilities that we were no longer using.

To make matters a little more complicated, we had accidentally opened two separate communication channels with Homebox — I had been corresponding with Grace directly, while our relocation agent was communicating with another member of the team. This could easily have made the situation even more complicated, but Grace handled it incredibly efficiently.

She quickly connected the two cases, took ownership of the situation, and helped speed up the process of closing our account. Even more importantly, she went the extra mile to help us recover the money we had overpaid. Her communication was always clear, professional, responsive, and genuinely helpful.

Relocations can be stressful enough without having to deal with administrative issues and utility accounts, so having someone like Grace who takes initiative and actually makes things happen was a huge relief.

Grace, thank you:)

Very helpful during my move into a new apartment, agent on call was Matthew S. He was very polite, concise and conscious of my time.

I don’t know how the government allows this company to operate. This is a big scam. I was paying all my bills to Homebox, only to discover that they did not update me about changes in my bills until I was contacted by the suppliers saying I now owe thousands. When I contacted Homebox for clarification, they then increased my monthly bill to a crazy amount. On top of that, they refuse to take responsibility for their mistake. I would advise anyone using Homebox to check directly with your suppliers, otherwise you will become a victim.

No matter their explanation, as they have commented below, I now owe gas and water £2000, of which on gas they are blaming the provider, ok then what about water, after the gas incident I had to call Anglian just to check because I was now curious about Homebox operation, I was shocked when informed by Anglian that they did communicate with Homebox updating about my water usage that it has increased, but they did not communicate back to me, and the bill was already around £1200 in dept.

Matt was really clear and helpful, giving me all the information in a very polite and respectful way.

Over this last 1 year I have been with them and it has been nothing but stressful. The LACK of communication they provide is ridiculous. Trying to get hold of anyone is near impossible. They’ve over charged me multiple times over the year and trying to get the money back took forever. Over this last month, I’ve been trying to close my account and settle everything as I’m moving house and it’s takes them forever to respond to any of my messages and or emails. They never answer the phone when I call.
Would i recommend them to anyone? NEVER. Don’t waste your money!