Hibbett Sports Bewertungen 

Place a order for 2 pair of shoes, Nike air max drifts(black and white $185) and Nike air Max 90's (phantom/sail/sanddrift $130). The Nike air max Drifts were supposed to be delivered in 2 days from a local store by Walmart go local, Doordash or point pickup, the Nike air max 90's were to be shipped. A week goes by, no Drifts but the 90's are delivered. Call customer service and was told they were at a store in Sumter, SC (over a hour away) and I had to wait a few more days to see if they got dropped off before they could refund(which would be another 3-5 days). Called back a couple days later, and was told by Lisa (supervisor) that they were now at a store that was less then 30 min away and to wait 2 days to see if they finally delivered before calling back for a refund. 2 days later, no shoes. Called, supposedly I'll be receiving a refund in 3-5 days. Never was I offered any kind of compensation for my experience. I'm out my money for weeks while hibbit had no problem taking my money. This is poor business. Just another company Who cares about the dollar and not their customers. Hopefully they'll be out of business soon.

Update: It's been about 5 days, and no refund. 2-3 days after I was promised a refund I received a email from (Johnathan customer service supervisor) that they were shipping the shoes by FedEx from AL (tracking would update in 24-48 hours) after I had already requested and was promised a refund. The shoes have yet to be dropped off to FedEx. I called again and requested to speak to a supervisor ( Funny that his name was Johnathan) And was told that I needed to wait Another seven days to see if fedex delivered the shoes before they would give me a refund. I asked to speak to someone higher up, they refused. I asked for my money back they refused. I have now had to go to my bank to open a case against Hibbett to get my money back that they stole. ASK YOURSELF, Does this sound like the kind of company that you wanna do business with.

Staff in the evening to worried about their cell phones and Instagram and what they want to purchase than to actually answer questions
Instead of looking for information they just say idk

I only gave 1 star so I could write a review. This store is a scam alert. I was charged $200 for something I didn’t order nor receive. I’ve filed a fraudulent claim with bank but something suspicious is happening with this stores online orders.

Filing a police report.

The items in the store don’t match what the availability says it should be online. LOUD disgusting rap music playing in the store. Rude employees. Just the worst.

Probably the most dysfunctional website I have ever seen. Nothing works the way it is supposed to. Was ordering and then said to hell with it. They are not worth doing business with. Chat didn't work. No customer service available.

They send dirty shoes lol never again. AF1s dirty af. That’s an all white shoe, why would you think no one could tell if they were worn already?

Terrible customer service. I wouldn't trust this place who knows what type of scams they got going on as well with the shoes. Another thing is everything online is out of stock in store which is b. S cause if you walk into the store itself, you will find all the pairs that are out. Line would be in store. Nobody fixes this corporate doesn't care. Terrible customer service.I wish to never do business with these people just gonna go through other vendors

Blanding and Wilson, Jacksonville, FL. Alivia is the rudest sales person I've ever experienced in retail. Employees fighting over who gets the sale and refused to take a pai of shoes back that were bought at 11 this morning and returned at 12:30 this afternoon due to the wrong size. Says they have dirt on them. No Ma'am! Told my son our house must be dirty. Very unprofessional. I have all day to give an honest review of their customer service 🙄. My son took them to 103rd location where they were refunded and that employee says, no dirt on the shoes. Will never shop at this location again. I suggest the owner review the video footage because these little girls have their boyfriend's hanging out at your store through their working hours. Hibbetts need to do better at vetting their employees. I would fire Alivia and the light skinned freckled girl due to their unprofessionalism. Fighting over sales is not okay. What happened to good customer service?

Ordered 3 pairs of shoes. Received them, and all of them appeared to be worn. Had scuff marks on them and dirt on the soles. Pen/ink on another. Called in and was told I would have to ship them all back for a full refund. Did not offer to exchange or provide any credits for a future order. When I originally placed my order and connected my account to Nike, I also received an expired coupon code. Agent on chat said I would have to contact the call center to use it. Also informed me that it can not be used on any orders with items that are already on sale on the website. Horrible experience. Likely never wasting my time shopping at Hibbett again.

I ordered a pair of shorts and they charged me 23.98 for them but when I received them the tag said they were 14.98 I'm definitely returning them

We ordered two pairs of shoes and ended up receiving someone else's, who ordered a completely different pair.

Chat bot on the Customer Service Center page of their website does not work, so I called in. The rep was pleasant, but he issued us a return label that we had to print out, and then take the box to a UPS access point. Not very convenient.

A few days later they issued a return for only one pair and not the two pairs we ordered. I emailed them about this and after 2 days of waiting for a response, I called in again.

Again the rep was helpful, but after 10 minutes on the phone, she said she would have to open a case and that it will take at least 3 days for them to investigate.

5 stars for all the helpful people I had to contact to get this all straightened out, but 1 star for experience.

No update on shipment status. No help from customer service. Refused to let me cancel the order. I would urge anyone interested in prompt, helpful service to order elsewhere.

Do not by any chance place an order on this site. We just tried it and safely used Klarna. But Klarna stands by they businesspartner and demand you to pay no matter if you do not receive anything. STAY AWAY

I was in the store ordered the shoe online due to the 25% on it, used my rewards points. Told the employee that I just ordered that shoe online and I’ll be back to put it up. I get an email canceling the order from Hibbett saying the shoe was out of stock. Also, ordered 2 pairs of shoes on 3/25 the shopping said they would be delivered by 3/27 and checked the order online and they still show waiting to be picked up by carrier…. Ridiculous

The so called manager the big black girl is rude and dirty I swear I don’t like her I keep saying I’m not shopping with Hibbett any more because of her attitude she does shady stuff I returned a shirt and she created a shipping label and I will have to wait on my refund that’s messed up for her to do that I could of done that myself that’s just how dirty Michell is to the customers I guess Hibbett doesn’t understand without customers you have nothing

I ordered shoes online and when it was delivered, which i had issues tracking, the box only had one shoe!!! Really!! The workers should know to check every box before sending! Not jus to make sure that both shoes are there but to mKe sure that each shoe is same size and matches each other!!! The other shoe in my case is probably on the display!! They told me i hVe to send this shoe back to get refund and jus to reorder the shoes! Umm afraid to reorder am i gona get just the other shoe!!! Very disappointed!!! Train your workers better and make sure they are doing there jobs!!

I just ordered cleats. They had me put all my info in, including my credit card, and then said they didn't have it. Feels a bit strange taking all my credit card info before letting me know they don't have it. Also, they didn't mention how long the shipping is....if they actually had the product they advertised.

It’s a scummy company. Cancelled my order without notifying me, I had to do my own research. Turns out the single pair of cleats I bought flagged me as a reseller so they directed me to the store, which doesn’t sell cleats. They have a too bad so sad approach to customer service

I placed an order 1/12 and it was delivered 2/25. I open the package and there is a purple stain on the shoes. They dont care about your order I had no shipping updated for over 5 weeks. They are not a good business and should not be allowed to screw people over like this.

Took weeks to get a pair of shoes after they already shipped, normally once an item is in route it gets to you in 2-3 days, my package has a tracking number and history and has been sitting in spots for days at a time, it’s 2024 how your shipping slow in the US, we can get stuff next day, slow as the shipping is it should be free, what’s the point of paying 17$ shipping costs and it’s not even express shipping, I’m tired of cheap greedy companies doing anything to make a dime with crappy customer service, garbage, don’t order nothing if you’re expecting to wear it soon, garbage site