Hibbett Sports Bewertungen 

Hibbett’s in Jacksonville Florida at the 103rd location right in front of Walmart did not have my order on time, came in and spoke to an associate and he told me he would have at in 20 mins left and went to Walmart just to come back to him telling me he was just about to start on my order. Store wasn’t busy at all the associate just didn’t want to do his job…I’ll be reaching out to management. Customer Service didn’t even tell me that my order was rejected instead watched us walk around the store and didn’t say anything…management needs to hold them accountable

Day 8 still have not received my order been calling them for the past 4 days! 1st manager said nothing they can do 2nd manager gave me $7 back to my card that’s it that’s all! This is the 2nd time I’ve went through this ordering online from them. They do not care whatsoever zero empathy. I will never order online with them again they’re plenty of better options to shop with online that will get the orders to you and compensate you if needed. Hibbetts is not it! Lesson learned!

I purchased tennis shoes from City Gear and they refused to stand by their policy. I called corporate and it took them two months to refuse us. The tennis shoes have never been worn. They do not stand by their products. Please do not purchase any shoes or anything from City Gear in McCain North Little Rock, AR. I would have given it a zero but it wouldn’t let me. Beware if this company.

Worst place to order from my order said shipped and I have the tracking number but when I check said shipped the 19th but its still setting in the same spot when I ask about it they said it's still in the fulfillment stage???? But I have text and email that said it's shipped will never order from this place agen I will do without before I ever give hibbett sports a dime of my money

Absolute shot show. I’d rather swallow razor blades than to ever order here again. Terrible customer service. Do not ship. No reply’s back. Go to JD or champs even Dick’s sporting goods is way better a that doesn’t say much. Avoid

Fraudulent site. Christmas 2023 $1200 charge my account 12 times for a $195 order. Did Not refund all my money until after the New year 2024. DID NOT fulfill the order. Today 2/10/2023 same thing has happened again. Took the funds from my account and no order processed! Sent a complaint to BBB for HIBBETT CITY GEAR. Customer service blames the bank your card and anyone else. Never offers resolution. takes your money and takes forever to refund. They are a scam!!!! wish I has read the reviews on here before. Will never order from them.

Worst customer service in the state of Kentucky. I walked in the store no hello, no how may I help you today, no contact with me at all.

Crappy service. I wouldn’t let my dog shop in there

I'm very disappointed Fist time buying and maybe the last I wish I could upload a picture I couldn't believe the box looked like they went over the box with a truck,and the worst part it's that the boots look used.

I initiated a purchase with this company using my credit card. I could tell the company preauthorized the purchase because it appeared on my credit card app as pending activity in the same amount as the sneakers. There was also a second charge from the company reflected on my credit card pending activity also in the same amount as the sneakers. Within a few hours of completing the purchase and receiving an order confirmation, I received an email from the company canceling my order. They claimed the reason was my payment was not authorized. Checked with my credit card company, they confirmed no fraud alert or other issue was holding up my purchase. Called Hibbet customer service and that was useless. Customer service rep suggested I use a debit card as if I'm desperate enough for a pair of sneakers to use a debit card where it would be harder to get my money back. Stay away from this company.

I made an online order at Hibbett for Christmas gifts for someone who lives in a different state. One item never showed and I tried multiple times online to resolve the issue with no avail. I called to get help, the rep laughed on the phone, and said more than likely your claim would be denied, even though their records show and it shows online with order status that the item is still awaiting a carrier. The fact that no effort was put in to resolve the issue bothers me. I will NOT be shopping again and recommend others do the same.

There few selections of shoes and customer service tucked to the max . One said we have plenty of shoes but asked for at least 3 pairs oh we don't have that size . The jonesboro store is a joke I remember when they were there to help now they actually act like they don't want to make money. Yes I'm older so I don't really understand what happened to service!

Do NOT buy from them. Ordered a pair of shoes that were sold out everywhere(should have known it was too good to be true) received tracking and the second day of it being shipped out my shoes were seized by usps because it was counterfeit postage. I called customer service and they want to blame it on usps and there being a “glitch” on the tracking. So now I’m going through my bank and other means to get my money back because they won’t. Don’t bother with this company. It’s a scam.

They used counterfeit postage so USPS seized the package and I will not be receiving it. I requested a refund and no response.

*update as of Jan 15th 2024

Still be refund still getting the run around.

NEVER EVER GO IN STORE IN MAGEE,MS AND OREER SHOES, YOU WILL NOT GET YOJR REFUND NOR SHOES HERE IT IS day 12 with no refund or shoes!!!!!

On December 27th, 2023 I went into to

return a pair of shoes and do a size change on two other pair of shoes I had purched on December 7th… I gave it a few days due to holidays etc. so on I had ordered other shoes from another store and they had arrived Jan. 3 (I ordered them Jan.1st) so I began to question where was my shoes I exchange in store that was suppose to be here within 3-5 days, normally get them within 3 days or less. So I called the Magee store and asked for the assisted manager who assisted me with this order. She asked me for information that she had never gave me, so she said she was placing me a on a brief hold and hung up, the next day k called back and asked for the manager, I was put on hold again and they hung up. So on Jan. 5th i went into Magee store to get answers, the young lady that was helping at the store (wasn’t her normal store) was able to tell me the shoes were in Alabama and gave me customer relation # and my order and tracking number, the manager was on break and told them to call her if she was really needed *tuh* so I called customer relation I was able to get to the bottoms of why I haven’t received my shoes, it was because my address was entere wrong by the assisted manager sho made sure I knew what was the assisted manager. So I was told they I would be getting a refund , I was told this on Jan 5th. So I gave them til Monday (today) Jan 8th to refund my money back to my card. So no money, no shoes and no emails or nothing. So I call customer relation and spoke with a lady name Ericka who claimed she was handling everything, she gave me case numbers, said she was entering a ticket and putting it in and I could go into the Magee store where I paid for the shoes and get a cash refund, (I paid with a card) so I did what I was told. I get to store and ask for a manager, it took her almost 15 minute to even come the back, need to remind you there were no customers and she come out talking in her cell, not business it was a personal call. So when she finally decided to help me, she said she couldn’t refund me, there was no information, no ticket submitted and she also went to call customer relation, I gave her order number. Tracking number etc. so after being in the store 45 minutes talking to atleast 5 different ppl from customer relation, one included a supervisor name Steven who told me there wa nothing he could do and transferred me back to a customer service agent, that agent name was Allison or something she told me that the ticket was submitted, and I would get a email with payment option, I asked her what did she mean and she said if I paid with a debit car that it would have to be paid back in a check which would take 3-5 business days for me to receive the email and 7-10 business days for me to receive t the check… No way she told me that and I didn’t pay with a check and just like I was told from customer relation that the store couldn’t give me back cash because I didn’t pay with cash, I was agreeing to them sending me a check and I didn’t oah with a check, and because I disagreed with it the customer agent hung up in my face. So I called back and spoke with Kathleena a supervisor, she assured me that I was getting wrong information about the cash in store refund, the 7-10 business days check and everything else I was told. She told me I would get a confirmation email 3-5 business days and then the refund process would start. Over never had this issue with hibbett sports and I Always always use them their literally my first go to for shoes. This has been a disaster and I hope my money want took by the person that took my order because she no longer works there. This is a terrible look and makes me never want to give my money to this company again. Beware of young ppl in these store handle your money .

This place sucks. Store in the mall in Altamonte Springs. I do not want to go here ever again. I bought a pair of shoes they wouldn't let me return without a box. This was a Christmas present and I have the receipt!!!!!!! Do NOT buy anything with this place

My wife got me some cleats for Christmas which was supposed to be new. She bought them back in late September. I didn't open the cleats until Christmas which is past their 60 days return policy. When I opened the package, the cleats were clearly used bc the bottom were dirty and there was some dirt still stuck on it. I contacted support and was denied partial refund bc it has been past the time frame. Great customer service right there. If I wanted used cleats, I would've gotten it from Facebook marketplace.

I will never order from Hibbett sports again! Ordered shoes in Dec 2023 never got the shoes no tracking number nothing! Had to call just for them to tell me that my order was lost in transit. Still waiting for a refund and it's Jan! They keep saying its processing but they have still not given my money back. Customer service is a joke.

DO NOT BUY ANYTHING FROM THIS PLACE.

I ordered a pair of Nike Air Force 1. I got both shoes, same size (I read other reviews saying they would send two different sizes or only one shoe…!).

My first reaction was the box they came in -clearly been in more than a couple of households.. and probably been tossed around, the paper the shoes were wrapped in was old, full of holes and ripped. It looked nasty and not very professional.

The shoes are another story.

Factory seconds, that’s what they were. Yellow glue stains, ripped in the leather and other kinds of stains. These shoes is supposed to be Colgate-white.

I paid retail price.

Customer service, did not care. The lady avoided all responsibility. Good to talk about their policies. She did not offer me any customer service.

I would for real steer away from this company. They had so much to say about their policies.. what they did not say is that their business is ripping people off by actively doing fraud in many creative ways..

Worst place . I order a child size shoe and get wrong shoe wrong size they tell me they are unable to re-ship what I ordered. I have to return what they sent and replace an order and that refund takes 90 days whatever . Y’all made the mistake not me
I will never ever order or refer this company again

I bought shoes for my grandson for Christmas. When he opened them Christmas morning, there was 2 right shoes and one was a 10 1/2 the other was a 9 1/2. He was super dissapointed. We went back to the Peachtree City GA store. They could not find any matching shoes. They offered a refund. Then they told my son in law we could go to the Newnan store and they had a matching shoe in his size. We drove all the way to Newnan to get the matching shoe to make a complete pair. They did not have it. They couldn't find it. They were very offish and put out when they couldn't find it. They went on to help everyone else in the store but us as we waited for them to get us the matching shoe. We definitely felt a "vibe" from all of the store personel to the point of being rude. I will never shop this store again. Nor will I shop any of these stores. DEFINITELY DO NOT SHOP HERE!