Hexo Electrical Testing Bewertungen 604

I recently used Hexo for an EICR and subsequent remedial works at one of my rental properties, and I couldn’t be happier with the service from start to finish.

The booking process was incredibly straightforward. I booked online, and the system was easy to navigate. Within a short time, the customer service team followed up to confirm all the details. Whenever I had questions, they were answered quickly and concisely, and I always felt fully informed. It was refreshing to deal with a team that was both efficient and approachable.

I was able to book a date and time that worked perfectly for both myself and my tenant. Hexo took my tenant’s details and handled all arrangements directly with them, which made the entire process stress-free for me as a landlord. Communication was clear throughout, and I didn’t have to chase for updates.

In terms of pricing, I found Hexo to be very competitive compared to other quotes I had received. The certification and the quote for any remedial works were delivered well within my required timeline, allowing me to stay compliant without any delays. The quotation for the remedial works was fair and in line with what I expected. For peace of mind, I did obtain a second quote, and Hexo’s pricing compared very favourably.

When I called to clarify a couple of points about the faults identified, I was given a comprehensive and easy-to-understand explanation. The team took the time to walk me through the issues and the reasons behind the recommended remedial works, which gave me complete confidence in proceeding.

The remedial works were carried out promptly and at a time that suited my tenant. Both the inspector and the remedial engineer were polite, friendly, and professional. They explained what they were doing, worked efficiently, and left the property clean and tidy. The entire process—from the initial EICR to the completion of the remedial works—was handled smoothly and efficiently.

Most importantly, the satisfactory EICR certificate was issued very quickly after the remedial works were completed, which was greatly appreciated.

Overall, I am extremely satisfied with the service I received and would not hesitate to recommend Hexo to others. I do have other properties, and I fully intend to use Hexo again in the future. A reliable, professional, and competitively priced service from start to finish.

I would definitely use Hexo again as all the work was carried out to a high standard and the engineer was polite and friendly. The quote was competitive and work was carried out quickly.

Great service cheaper than any others and excellent service. They charged half of what other company’s did was such great service don’t go to anyone else.!

Very efficient booking process over the phone, no time wasting, very direct.
Customer service was great, they were able to call me back when I asked.
I managed to get the booking which was nice as my schedule is so busy.
The main thing I was concerned before booking was the price but much to my surprise, I was very happy with it.
Compared with 2 different other companies and these guys were the quickest with the quote as well as the cheapest.
I was pleasantly surprised with the works carried out for the value of the job.
The engineer that arrived was a very nice guy, he was interactive and most importantly, very tidy on the job.
I also received the EICR very quickly too, this filled me with a lot of confidence.
I am very pleased with the way this company has operated, I would highly recommend them to anyone needing them.

The team at Hexo recently did some work on a property our company cares for/works with. I found them very prompt in terms of their response time and very helpful in providing the remedial works necessary for an EICR.

Very efficient from start to finish with prompt communication throughout the process. Also very reasonably priced compared to other companies in the London area.

Initial quote for EICR - £168. Suggested a remedial work for a quote of £1,362.00 which is completed on 31st Jan 2026 for which i was promised a report in 10 working days. Called them 5 times and same reply all 5 times - "We will get back to you". This morning, when i said - i may have to write a trust pilot review based on my frustrating experience, the response was "Feel free".

Quote Date 24/01/2026
Quote Number HX-17510

To HEXO - If i am scammed, please feel free to say so so that I can make alternate arrangements.

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Update on 27 Feb 2027:
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Timeline:
1. First communication: 11 Jan 2026 to schedule an EICR and quote received on same day for £168
2. After the assessment, received additional invoice of £36 (for testing 2 extra circuits)
3. Report received on: 24 Jan 2026 saying remedial work needed for a quote of £1362
4. Remedial work carried on 28 Jan 2026
5. No communication after this despite 10 working days commitment and 4 follow ups.
6. Written a trust pilot review on 17 Feb 2026.
7. After my negative review on trust pilot, i received an email saying additional issues were identified and to issue EICR, i needed to pay an additional amount for 3 hours at the rate of £95.00 per hour + VAT (approximately £342).
8. I replied to the email same day asking why this was not identified in initial assessment, no response to email so far.
9. Received a call on 26 Feb in response to trust pilot review NOT in response to my email which did not make any sense as I was asked what amount i would be happy to take to take down my review.

Conclusions:
1. Hexo quotes for EICR assessment or remedial works are NOT reliable. They can change any time to any extent.
2. 10 day turn around time is a myth
3. The company does not know what the assessor or the engineer does. Possibly, they are not employees but purely contractors.
4. Get a quote, do partial work, increase the quote - seems to be the modus operandi.

EICR:
I contacted my local electrician and got EICR today for £150.

They have provided wonderful services to us

Once arrived very swift

Poor Communication, Missed Deadlines, and Unfulfilled Promises - Avoid
I booked Hexo Electrical for an EICR on a commercial property. While the initial booking process was straightforward and they were proactive about securing a date, the service deteriorated significantly after the inspection.
Report Delivery Issues:
We were initially told 6-7 days for the report. When it didn’t arrive, we were directed to terms and conditions stating “up to 15 working days.” Confusingly, we also received an email claiming a 10-day turnaround. On day 10, still no report.
Charged Extra for Service Not Delivered:
A supervisor then contacted me offering next-day delivery for an additional £50. I paid this fee, but the reports still didn’t arrive the next day - they eventually came 5 days later.
Appalling Customer Service:
Over three weeks, my repeated calls and emails went largely unanswered. When I did get through (after 20+ minute wait times to a call centre in the Philippines), I received apologies and assurances that matters would be “escalated,” but nothing changed. In that entire period, I was proactively contacted only once - to ask for more money.
I have requested a refund for the “accelerated” service that was never provided. No response.
Recommendation:
Look elsewhere for electrical testing and remedial work. The lack of communication, inconsistent information, and failure to deliver paid services makes this company unreliable for commercial work where deadlines matter. Based on my experience the positive reviews they have make no sense.

Amazing experience

Service was good

Professional and thorough. The team arrived on time, respected the property, and explained the results clearly. I highly recommend them for reliable electrical safety inspections and repairs.

Professional service

Good service, recommended.

Completed remedial works smoothly as well.

Good services from HEXO for EICR test and remedial works.

This company is a scam. They invent reasons to fail the EICR and then offer to make repairs at exorbitant prices. I have reason to believe that the electrician actually smashed a back box on a socket to create further work they can charge for. DO NOT be tempted by the low initial price. You will end up being fleeced for hundreds of pounds. SCAM ARTISTS!